HP Software EMEA Performance Tour Zurich, Switzerland September 18

Transcription

1 HP Software EMEA Performance Tour 2013 Zurich, Switzerland September 18

2 Service and Portfolio Management Highlights Robert Kreher PMP Practice Leader IT Strategy, Planning & Governance HP Software

3 Service & Portfolio Management Automating the management of IT services Cloud & Automation Universal Discovery UCMDB Asset Manager Business Service Management Request to Fulfill Detect to Correct Executive Scorecard Application Portfolio Management Strategy to Portfolio Project Portfolio Management 3 Service Anywhere Service Manager Requirement to Deploy Application Lifecycle Management Agile Manager

4 HP Service & Portfolio Management Managing the entire service lifecycle from strategic demand to operational support Service and Portfolio Management Strategy, Planning, and Governance Real-time control of investments, portfolios, and resources IT Executive Scorecard Project & Portfolio Management Application Portfolio Management IT Service Management Integrate and automate service management and optimize the quality of IT services Service Manager Service Anywhere Asset Management Universal CMDB and Universal Discovery Automate discovery and dependency mapping of hardware, software, services Strong project workflow engine Codeless configuration Context-based collaboration Signatures for compliance Market-leading discovery 4

5 HP Service & Portfolio Management Connected end to end to simplify the management of IT services Service and Portfolio Management Strategy, Planning, and Governance IT Executive Scorecard Project & Portfolio Management Application Portfolio Management IT Service Management Service Manager Service Anywhere Asset Management ALM/QC Universal CMDB and Universal Discovery Agile Manager Strong project workflow engine Codeless configuration Context-based collaboration Signatures for compliance Market-leading discovery ALM 5 Cloud & Automation BSM

6 Service & Portfolio Management Automating the management of IT services Cloud & Automation Universal Discovery UCMDB Asset Manager Business Service Management Request to Fulfill Detect to Correct Executive Scorecard Application Portfolio Management Strategy to Portfolio Project Portfolio Management 6 Service Anywhere Service Manager Requirement to Deploy Application Lifecycle Management Agile Manager

7 Service & Portfolio Management Highlights Themes

8 Social Self-Service Simple Search, Social, Contextual Feeds (Knowledge, News, Incidents, ) 9

9 New User Interfaces 10

10 Tablet Support Project & Portfolio Management Service Manager Self-Service 11 Tablet Support for SRC and PPM

11 Smartphones Mini Apps Project & Portfolio Management Apps Service & Asset Manager Apps 12 Use Case Focused Smartphone Apps

12 Cloud 360 powered by HP IT Executive Scorecard Understand & consolidate Cloud cost and performance Set correct service offering price based on deployment cost 13 Prove cloud ROI Track and understand LOB s usage of the various services Auto data consolidation from CSA and providers (Amazon, vmware) 360 view - finance and performance aspects in a single page

13 HP Asset Manager Cloud System Chargeback Solution overview Enabling cost recovery for IT resources based on usage Chargeback and show back Cost transparency to understand cloud services true costs Role-based cost control Simple to manage and easy to use Great user experience OOTB charge back rules and reports 5 14 Simple billing to charge for IT consumption of virtual and cloud resources based on actual usage

14 Service & Portfolio Management Highlights Products

15 HP Application Portfolio Management Highlights Assess and Manage Applications Centralized repository of applications, business processes, organizations, owners, business objectives and servers Application dependency mapping and graphing (apps, processes, servers, locations, organizations) Powerful analysis and visualization experience Built-in survey distribution and processing engine Strategic decision support to manage and optimize the application portfolio based on Quantitative data Qualitative data Built-in hand-over to PPM 19

16 HP Asset Manager 9.40 Highlights Comprehensive software asset management Software Asset Management for Oracle Aligned with UD for Oracle LMS SKU Library Extended asset library: 180,000+ Stock Keeping Units (SKUs) Usability and User Interfaces Revamped UI, usability improvements Revamped reports and dashboards Mobile Device Management Management of phones and SIM cards Mobile leasing contract management 20

17 HP PPM 9.21 Highlights Agile governance Improved user & mobile experience Enhanced Governance over SW Development Lifecycle HP Application Lifecycle Management integration: easily integrate application changes and view project quality HP Agile Manager integration: manage multiple agile products and view real-time progress at a glance Integrated Waterfall/Agile Project Management Sub-project management Enhanced status reports 21

18 HP Service Manager 9.32 Highlights Accelerating the configuration of new help desk services Process Designer help desk for interaction, incident, and problem management Custom field support for mobility services Service Request Catalog SRC tablet support Dynamic field & value support OOB fields/sections in SRC checkout panel configuration IPv6 support 22 All product views are illustrations and might not represent actual product screens.

19 HP Service Anywhere Highlights Codeless Configuration - Simple and powerful tailoring suite Form, table and task editor Process Designer Simplified processes with HP best practices Service Desk Incident Management Problem Management Change Management Configuration Management Social Collaboration Multiple sessions with multiple incidents and interactions Self-service portal Self Service Ticketing Simplified access administration Centralized user and role administration Authentication against customer LDAP Decreased on-boarding with user data from customer s LDAP User data caching for improved performance Integrations Web services, , and Connect-It Data and config upload and download Data upload of Locations, organizations, groups, user & CIs Utilities to move customizations between SaaS systems Automatic regular updates 3-4 automatically deployed updates per year Customer configurations untouched 99.9% availability guarantee 23

20 HP Service Anywhere Solves extended Business Needs Line of Business, Satellite Organizations, Remote Sites Service Providers Remote Site Win-win between business & IT SaaS service desk integrates with central IT IT continues to control integration, data security and governance Central IT HP Service Manager Decentral Service Desks 24 LoB powered by Service Anywhere

21 HP Universal Discovery Highlights Discovery, inventory, & application dependency mapping Powerful discovery in a single product Agent, agent-less, hybrid & passive Application dependency mapping for 180,000 discovery patterns Software utilization Comprehensive inventory discovery Software application library of 35,000+ Application versions, 10,000+ rules Easy zone management Discovery troubleshooter Oracle inventory Verified by Oracle Data Center Configuration Virtualization/ Cloud Enterprise Applications Database Inventory Clusters Middleware Servers Desktops Laptops Software w/ Utilization Network Devices Passive Discovery Real-Time Environment Changes DDMA DDMI RUM (option) 25

22 HP Universal CMDB Highlights with UCMDB Configuration Manager and UCMDB Browser Enterprise Ready Multi-tenancy for Enterprise/MSPs Improved UCMDB security and history management Active-active HA for read operations Greater push capability for UCMDB adapters Data Exploration Advanced topology visualization techniques in UCMDB UI Powerful search engine for natural language queries Faster Time to Value Intuitive modeling UI for business service owners Data quality and similarity policies Out-of-the-box policy content and wizards 26

23 Thank you Follow us hp.com/go/itsm hp.com/go/serviceanywhere hp.com/go/assetmanagementsoftware hp.com/go/ppm hp.com/go/cms Twitter #HPITSM #HPPPM