250 A 250 B 250 C 250 D 250 E Demo Theater Developer Demos (Technical) 1:00-1:45 PM From Desktop to Server What it Takes to Succeed AMS/Desktop

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1 May 21 - Tues. Salt Palace 5:00-7:00 pm May 22 - Wed. 7:00-8:00 AM 7:00-8:00 AM 8:00-10:00 AM 9:45 AM 10:00 AM - 12:00 PM Welcome Reception and Conference Check in - North Foyer Salt Palace Conference Check in - North Foyer Salt Palace Continental breakfast - Expo Hall PLENARY - Plenary Hall Break - Expo Hall PLENARY (continued) 12:00-1:00 PM Lunch (provided) - Expo Hall 12:15 PM Lunch chat with Brent Wilson - New Licensing Options 1:00-5:00 PM Cityworks Expo open Developer Demos (Technical) 1:00-1:45 PM From Desktop to What it Takes to Succeed 2:00-2:45 PM Cityworks : Understanding the Data Patterns Weekend Update: Transitioning from Cityworks 4.4 to Sanitary Sewer Operations and Maintenance Best Practices for CMMS / EAM Selection and Implementation Cityworks for Municipalities: Managing Workflows for Multiple Departments Leveraging the Cityworks SOA Exploring the Implementation, Benefits, and Lessons of and PLL Cityworks Integration with Local Government Operations POWER Tools That Helped Build SDG&E s System Take it Mobile! How to Streamline Utility Locate/Service Requests 1:00 PM Cityworks 1:25 PM Asset 2:00 PM Map Extensibility (JavaScript/Silverlight) 2:25 PM 2:45-3:15 PM Break - Expo Hall 2:55-3:05 PM - Lightning Talk - Clevest Solutions Integrating AVL with a Mobile Workforce 3:15-4:00 PM Domain Merging You Can Do It! Leveraging Custom Event Layers, Crystal Reports, and Utility Locates Re-Organizing 12 Years of Cityworks Data for a Upgrade Using Cityworks PLL for Septic Permitting and Environmental Enforcement A Proactive Approach to Managing Your Aging Infrastructure 3:25 PM Layout Manager 4:15-5:00 PM Exploring Cityworks and Your GIS more options and functions than ever before! Installation - Illuminated Tracking KPI's with Cityworks Adding PLL to Your Current Solution Cityworks Administration Tools 4:15 PM Web Services/SDK 4:40 PM Designer 5:30-7:30 PM EXPO SOCIAL - featuring the band, the Salamanders, and a show from the Flying Aces

2 May 23 - Thurs. 7:00-8:00 AM Continental breakfast - Expo Hall 7:15 AM Breakfast chat with George Mastakas - Deployment strategies and best practices 8:00-9:45 AM 9:45 AM - 5:00 PM General Session Workshop - What's New Cityworks & PLL Meeting room Cityworks Expo open 9:45-10:15 AM Break - Expo Hall 9:55-10:05 AM Lightning Talk - Esri Developer Demos 10:15-11:00 AM Tracking Sign Assets and Projecting Future Maintenance with Cityworks 11:15-12:00 PM Migrating Transactional History and Asset Information to Cityworks Zero to Live in a Year (GIS assets and Work Orders) Resource Management Through Detailed Reporting So Let them Print Maps Planning and Working with Water/Wastewater Treatment Plants in Cityworks How Cityworks Flows into Our Organization People In Mind: PLL Enhances Customer Service and Operational Efficiency Faster Access to Vertical Facility Assets (Objects) Using Integrating Resident Mobile Reporting App into Cityworks 10:30 AM Workflow Manager PLL - Tasks; Workflows, Branch Insert Setup, and Use Cases 11:15 AM PLLTools, UI, Admin - Admin Tools, Setup, Preferences, Customization, Lookups 11:40 AM PLL - Create Screen (Type, SubTypes), Case Data, Fees, Linking 12:00-1:00 PM Lunch (provided) - Expo Hall 12:10 PM Crystal Reports User Group Session 1:00-1:45 PM Automating Materials/Equipment Data Entry in Cityworks 2:00-2:45 PM Work Order QA/QC Using Pass- Through Queries in MS Access We Upgraded And It Was Great! Phase Variance: the Advantages of a Phased Implementation Approach Begin with the End in Mind: Provide Sound Levels of Service and Performance Measures So Easy a Caveman Could Do It: NPDES Tracking Made Easy Achieving Value by Integrating Cityworks with Other Business Systems Leveraging Cityworks Solutions and Partners for Enhancing Civic Engagement Implementation, Automation, & Efficiency: Case Study of Successful Enterprise Solutions Enterprise Integration = Customer Satisfaction 1:00 PM Cityworks 1:25 PM Asset 2:00 PM Map Extensibility (JavaScript/Silverlight) 2:25 PM 2:45-3:15 PM Break - Expo Hall 2:55-3:05 PM Lightning Talk - GISi Expand your Implementation 3:15-4:00 PM Cityworks Upgrade from 4.4 to Using Automation within with High Availability Cityworks to Further Leverage Data Trifecta! Harnessing the Power of Storeroom,, and Lean Thinking Wastewater and Stormwater Implementation of Cityworks Going from Data Collection to Pavement Management with MicroPAVER and Cityworks Integration 3:25 PM Layout Manager

3 4:15-5:00 PM Field Mode Inspections 4:15-5:00 PM Asset Management Functionality & Asset Mandatory Implementation Business Partner Meeting - Meeting room 150 Enriching Asset Management with Inbox PLL (Permits, Licensing, and Land) Fundamentals Cityworks Desktop and Anywhere Fundamentals 4:15 PM Web Services/SDK 4:40 PM Designer May 24 - Fri. 7:00-8:00 AM Continental breakfast - Expo Hall 7:15 AM Breakfast chat with Wayne Hill - Leveraging the Cloud 8:00-10:15 AM Cityworks Expo open Developers (Technical) 8:00-8:45 AM Exploring Cityworks and Your GIS more options and functions than ever before! 9:00-9:45 AM Regrouping and Moving Ahead Upgrading a Well Established Cityworks Installation Installation - Illuminated Implementing Cityworks using the Local Government Information Templates Tracking KPI's with Cityworks Accelerating Forward With Mobility PLL (Permits, Licensing, and Land) Fundamentals PLL for Utility and Right-ofway Permits Cityworks Administration Tools 311 App Sparks New Wave of Civic Engagement 8:15 AM Workflow Manager PLL - Tasks; Workflows, Branch Insert Setup, and Use Cases 9:00 AM PLLTools, UI, Admin - Admin Tools, Setup, Preferences, Customization, Lookups 9:25 AM PLL - Create Screen (Type, SubTypes), Case Data, Fees, Linking 9:45-10:15 AM 10:15 am - 12:00 PM 12:00 PM Break - Expo Hall Wrap-Up Session, Q&A, and Awards Meeting room Lunch (Box lunch provided) - End of Conference - Thank you for attending. See you next year!

4 Cityworks Expo and Showcase 500 TC Tech 501 CompassCom 600 Freeance 601 CitySourced 700 Hyland 701 Selectron 800 Innovyze 801 Timmons 502 Clevest 602 GeoEngineers 603 Transmap 702 POWER Eng. 802 TruePoint General Session Entrance Demo Theater Cityworks Showcase UC Expo Entrance North Foyer 100 Woolpert 200 Esri 300 PipeLogix 301 Eastech GISi Riva Modeling Trimble PenBay BlueReview SeeClickFix Stone Writer 402 Pipeline 403 Dig-Smart 26

5 SOLUTION STATIONS Analysis Mobile Development SUPPORT STATION (formerly doctor s office STORE & AUCTION PLL DEMO STATIONS SOLUTION STATIONS Mobile Development Analysis Disconnected Technology, ios, Android Web Services, SDK, Layout Manager, Map Extensibility and Plugins Operations Dashboard, Web Portal, Public Access, ArcGIS Online, 3rd Party Cityworks, Asset, Crystal Reporting DEMO STATIONS & PLL Using calendar in PLL & ELM (Equipment, Labor, & Material) Crystal Printing Config AGOL Services Externalizing CW (outside network firewall) Best Practice Inbox SR Intake Page Public Access Field Mode Config PLL Workflow Asset etc. 27