Relax as much as your clients do with Core by Premier Software

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2 Relax as much as your clients do with Core by Premier Software Core by Premier Software (Core) is the leading single and multi-site software solution designed specifically for the spa, wellness and leisure industry. Premier s flagship business management solution, Core is PCI-DSS certified, GDPR compliant and accredited by SEPA. Providing a multi-layered software solution that integrates with existing PMS systems, its depth of functionality means it can be adapted to meet your needs as your business grows. Proven Heritage You are in safe hands. Premier Software has over 24 years' experience delivering business management solutions specifically for the spa, wellness and leisure industry. Listening to our clients and responding to industry trends, we ensure your software is always one-step ahead. Business overview Core s dashboard provides a complete overview of your business at the touch of a button, helping to maximise profitability, manage day-to-day operations and highlight areas of growth. "Core by Premier Software is the leading single and multi-site software solution designed specifically for the spa, wellness and leisure industry." At the core of Core Configurable 5 Memberships 6 Marketing 9 Reporting 10 Retail 13 Concurrent licensing Core s flexible licensing structure means you only need to purchase licenses for the number of users utilising the system at any one time. Core has been designed to take the stress out of managing your business, whilst providing you with the software to plan your future growth and maximise profits. Flexible design Whether you are an independent spa or a large international hotel group, Core s single database structure can be tailored to meet your requirements. Online 14 Secure 17 Scheduling 18 Integration, Training & Support 20

3 Configurable Core s functionality can be configured to meet your exact requirements. We listen to your needs and configure the software to suit your business operations. Compose your thoughts and create the perfect Scalable solution Core is forever evolving just like your business. Its depth of functionality ensures that as you grow, Core can meet your on-going needs. Single or multi-site Whether you are an independent spa or a large international hotel group, Core provides a single and multi-site software solution. Providing you with a single database structure, Core can be used as a standalone or as a centrally-hosted server solution. In a multi-site environment, the software would be deployed via remote desktop, terminal services or Citrix. PMS integration Core integrates with a whole host of property management systems from room only postings to two-way booking and billing. Core currently integrates with: Oracle - Opera (financial interface) Guestline - Rezlynx (financial and two-way interface) Guestline Epos solution Hotel Perfect (financial and two-way interface) Avondata (financial interface) Protel (financial interface) Welcome (room only). Clarity Hospitality (financial interface) Centralised Control Core s easy-to-use dashboard utilises real-time data so you can assess how your business is operating around the clock and on the go. To share the workload, staff can be appointed to access and control certain elements of Core from a central location, allowing continuity across all areas. Page 5 Core by Premier

4 Memberships Members are at the heart of your business, so managing multiple memberships and guest profiles is essential. Core flexes to your membership requirements and keeps track of all your membership data to help increase numbers and revenue growth. Membership Arrival Validate and track your members. On arrival, members can be issued with a card or wristband to validate payment options and contract expiry dates. Membership Administration Analyse the profile of an individual member or membership category with Core s member database. Core enables you to collate essential data through the membership function including membership retention, attrition ratings, memberships on hold and new member listings. For peace of mind, Core is PCI-DSS certified and SEPA accredited so your members' financial data is safe. Core includes: Flexible payment options Ability to generate AUDDIS/BACs files for direct debit submission Bank account validation Links to access control units. Member loyalty schemes and guest passes can also be managed through the membership function, as well as real-time reports. Membership Enquiries Core enables you to track all membership enquiries, generate automatic responses or prompt a personalised message. You can also assign a member of the team to manage enquiries turning interest into revenue. Increase your numbers Access Control Core s interface enables clients to self-swipe for Fast Track entry into reception via a barrier or external locking device; recording usage data whilst preventing unauthorised entry. Page 6 Core by Premier

5 Immerse yourself in data Marketing Keeping your business front of mind with personalised campaigns is key to brand loyalty and repeat bookings. Increase profitability and help retain and attract new clients with Core s automated marketing function. Data Segmentation Create your campaigns by gender, age, retail spend, location or appointment history. These can be automated and scheduled to send at regular intervals allowing your team to focus on the business. Alternatively, personalise it to suit a specific offer, package, retail product or treatment the choice is yours. Marketing campaigns can be planned daily, weekly, monthly or bi monthly. They can also be booked across multiple sites enabling you to analyse which offers work best and in which location. Well targeted marketing campaigns can improve white space and revenue. Reporting & Monitoring With Core, you can instantly see which marketing campaigns work and which do not. With accurate information captured and stored, all of Core s reports can be downloaded into a variety of formats. , SMS or PDF Whichever method you prefer to use, Core has it covered. , SMS (costs apply) or print, the data captured within Core s database will enable you to communicate with your clients across their preferred channel. Page 9 Core by Premier

6 Reporting The intuitive reporting system enables you to run data in real time and keep track of your business on the go. Core s depth of functionality ensures you can run a variety of reports at a touch of a button all of which can be exported into a variety of formats. The scheduled reports allow information to be sent direct to your inbox. Finance, Revenue & Targets Manage your business day-to-day by tracking revenue and setting financial targets for the next month, quarter or year. Staff Utilisation & Management Effectively manage your team by defining staff capabilities based on skill-set, create rolling rotas and assign commission and KPI s. Resource Management Understanding peak times and white space leads to improved turnover. Core can show you which rooms are utilised and when, which classes are the most popular and favourite treatments, enabling you to plan resource for the future and run your business more efficiently. Retail Core will auto-generate orders, stock transfers, inventory control and professional usage. In-depth reports can help you manage your retail operation by helping you to: Sweat your assets Track all retail product sales Assess sales based commission against target, manufacturer and staff Plan stocktake and review variances. Page 10 Core by Premier

7 Pamper your profitability Retail Core retains all your retail information. It enables you to analyse client spend, automatically generate orders, transfer products and manage product levels. It can also help to motivate your staff by setting targets and set product promotions by manufacturer or product group. With a fully integrated point of sale system, Core can record one-off client sales, additional purchases and billing on departure. Core manages: Stock orders, deliveries and stocktakes Gift vouchers Recommended products (up-sell) Loyalty/discount schemes Product waiting lists Course/treatment purchase and redemption Commissions Promotions Combined billing. Core can also apply automatic discounts, provide multi-payment options and group billing. Page 13 Core by Premier

8 Online by Premier Software ensures your business is open 24/7. Accessible on a computer, mobile or tablet, clients can book treatments and classes around the clock, at a time to suit them. Customised Branding Online can be customised with your corporate branding, with full integration to a leading payment gateway for a seamless service. Appointment Booking Core directly integrates with your existing web solution ensuring the client interface is fully branded and designed in-line with your system. Bookings are based on staff, rooms, equipment, class and facility availability. Package Booking Package booking can be used for group bookings on predefined packages. Package availability can also be restricted to certain times of the day or days of the week you control which package is available and when. Membership Sign-up Membership sign-up with Online has never been simpler. The paperless enrolment service includes instant bank account and postal address validation.* Mobile Diary Allow your team to book on the go with the tablet and smart phone diary view. Gift Voucher Sales Online enables you to retail gift vouchers on your website, maximising your revenue. These can either be designed through Online and sent as an e-voucher or posted direct to the recipient. The Future of Online... Continual Product Development (CPD) Core continually evolves to meet the needs of the industry. We listen and update Core to meet existing and future industry trends, ensuring your software is always one step ahead. Open 24/7 Online is an integral part of Core and this year, Premier will be adding to Online s functionality. For more information regarding Online, please speak to your account manager. Page 14 Core by Premier * Additional costs apply.

9 Secure Ensuring your data is secure is the key to keeping your reputation intact. Core is PCI-DSS certified, GDPR compliant, and SEPA accredited, so your data is in safe hands. PCI-DSS certified PCI-DSS compliance is a continuous process, Core is assessed to ensure it meets these required standards to guarantee payment data is kept safe. SEPA accredited The Single Euro Payments Area is the paymentintegration initiative of the European Union. Core is SEPA accredited which enables clients to make seamless, cashless euro payments. As Core is a centralised business management solution, not only does it keep your clients' data safe but the system's security is defined via user profile levels. Give yourself peace of mind Each user can also be assigned their own password which is associated to the relevant security profile. Sensitive data is encrypted to ensure all personal details are kept secure. GDPR compliant Data protection laws change in May 2018 to further protect your clients personal data. The General Data Protection Regulation (GDPR) is an evolving process that puts emphasis on your business to understand and control the amount of personal data you hold. Clients must now opt-in to marketing and have the right to request and access the data you hold on them. They can request for this to be deleted at any time. Core is GDPR compliant and is here to help make the process simple. Core is PCI-compliant to help keep your data secure, however client data will need to be continually monitored and updated. Core enables you to remove marketing preferences and client data when required. We regularly assess Core s functionality and release updates to help you meet and retain GDPR compliance. Page 17 Core by Premier

10 Scheduling Accurate diary management is the heart of your business. Core s intuitive scheduling system ensures your client appointments are booked accurately time after time. Appointment Search Appointments can be scheduled quickly and efficiently ensuring the diary is fully optimised at all times. Core s intelligent functionality provides a sophisticated diary management system which suggests optimal appointment slots based on: Back-to-back appointments to improve efficiency Booking by skill-set, staff availability, room availability or by equipment/treatment Advising on medical and contra-indications Take the stress out of managing your spa SMS or appointment reminders and confirmations. Class & Activity Booking Once the activity timetable is configured, any group activities such as Spinning or Pilates can be instantly booked. Core enables you to set class sizes, add a waiting list and assign instructors, as well as monitor performance. Package Booking Group reservations can be accurately monitored at every booking stage, from the initial enquiry to confirmation, payment and schedule print on arrival. Core provides you with a complete package booking service, including: Managing package availability by time of day and day of week Auto schedule resource, staff, equipment and rooms Deposit management confirmations. Waiting Lists Managing your scheduling demands can be difficult, but Core s integrated waiting list notifies the team as soon as there is availability. Simply record the service required, the selection of dates and times. When a space becomes available, Core will contact the client direct through SMS, or phone. Page 18 Core by Premier

11 Now that you have taken the plunge Integration 22 Training 24 Support 26 Testimonials 28 Partnerships 29

12 Integration Core can be fully integrated into any of the industry s leading PMS, payment interfaces or access control systems. PMS integration Core integrates with a whole host of property management systems from room only postings to two-way booking and billing. Core currently integrates with: Oracle - Opera (financial interface) Guestline - Rezlynx (financial and two-way interface) Guestline Epos Hotel Perfect (financial and two-way interface) Avondata (financial interface) Protel (financial interface) Welcome (room only). Clarity Hospitality (financial interface) Connected inside and out Credit Card integration Core has an interface which links to the UK s leading supplier. This enables the processing of credit/debit card payments via an integrated chip and pin device. Access Control Core s interface enables clients to self-swipe for Fast Track entry into reception via a barrier or external locking device, recording usage data whilst preventing unauthorised entry. Page 22 Core by Premier

13 Power up your performance Training Investing in a new business management software solution is the start of a long term partnership with Premier Software. The smooth implementation of Core is key to this relationship and how your staff interact with the software to utilise it to the best of its ability. To ensure you get off to a flying start, we have an initial site visit pre-installation to enable our team to develop a comprehensive training package tailored to your business. Core s trainers are with you from implementation right through until your team fully understand Core s functionality. We also run refresher courses and inductions as and when required. Notes

14 Support A dedicated support team is vital to a good relationship and we have a Core-focused team available to provide you with help and advice should you need it. You will also receive regular software updates to ensure your system has the latest functionality available. Our support package includes: Keep your Customer Care Software Updates Training Videos finger on Free Webinars Remote Access Mobile Apps the pulse Extended Support Hours Free Phone Advice Online Chat Page 26 Core by Premier

15 Testimonials Partnerships Although Core is a complete business management system, its report function is essential to the success of House Spa. Whether it is end-of-day reports, staff utilisation, monitoring retail sales or pinpointing which treatments are most popular, all can be accessed easily to enable us to concentrate on what makes House Spa so different the guest experience. Zoe Douglas House Spa Manager, Dormy House Partnering with the right organisations is essential, whether it is to ensure Core meets industry standards or testament to Core s capabilities. Rest-assured, you are in safe hands. Hospitality partners: Condé Nast Johansens: Core is the exclusive hospitality software partner for Condé Nast Johansens in the UK and Europe. The UK Spa Association: A not-for-profit and impartial body. Premier Software are proud to hold membership. We use Core for online class bookings which is extremely popular. The whole process of booking a class for members is so much easier. They can book their favourite class anytime and anywhere. It has become a much more convenient way for members to stay connected via the latest technologies. This means they can book and change a class at their leisure. Roy Burkey General Manager, Thornton Hall Accreditations: PCI-DSS certified: PCI-DSS Compliance is a continuous process, Core is assessed to ensure it meets these required standards to guarantee payment data is kept safe. SEPA accredited: Core is SEPA accredited which enables clients to make seamless, cashless euro payments. We get everything we need from Core. It s a well-rounded tool that allows for a great many improvements with a business. From tracking traffic to prompting a staff member about a customer s birthday. Anthony Betteridge Spa Naturel Fitness, Mercure Hotels Page 29 Core by Premier

16 We are at the of your business Whilst every spa, wellness and leisure facility is unique, Premier Software has been successfully installed at various destinations around the world. Designed to provide the complete business solution, Core manages your treatment rooms and memberships right through to financial reporting and marketing. Page 31 Core by Premier

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