Transform your business with Collaboration

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2 Transform your business with Collaboration Vishakha Radia, Managing Director Customer Business Transformation: Collaboration and Mobility. Cisco Consulting Services.

3 3 Key Questions Today Why Capturing Collaboration Business Value Increasingly Important? How To Ensure Maximum Value From Collaboration Investment? How To Accelerate Collaboration Investment (& Adoption)? How To Do It More Easily, Each Time?

4 4 IT s Role Impacted Significantly: Disruptive Technologies & Rapidly Changing End User Needs 70% 73% 70% CIOs citied mobile technologies as fundamentally disrupting business Source: Gartner 2013 CIO Survey Employee say their use of mobile devices for collaborative work will increase in the next 2 years Source: comscore Companies use Social technologies Source: comscore 67% 57% 65% 60% % Employees Reporting Increase in work requiring active collaboration Increase in number of coworkers they work with in other geographic locations Must manage external stakeholders to perform their work Work with 10 or more people on a day-to-day basis Source: 2012 Corporate Executive Board Report

5 5 Business Value Focus: Key to IT s Evolving Role 67% CIOs: significant leadership responsibilities outside IT, up from 50% in 2008 Source: Gartner 2013 CIO Survey On average organizations realize only.. of technology s business potential Source: Gartner 2013 CIO Survey 43% Key CIO strategies confirm... Need to expand IT's ability to hunt for new opportunities and harvest current business value. CIOs recognize that IT's value contribution comes from delivering business solutions... and prioritization & delivery of specific results must change. Source: Gartner 2013 CIO Survey

6 Business Value: Going on Transformation Journey + Four Key Elements 6 Technology Solutions Enterprise Business Transformation Journey Pilot & Scale Compelling Use Cases Powerful Demos Business Strategy & Priorities Business Case & Enabling Architectures Comprehensive Business Case & Roadmap Repeatable Process

7 Customer Use Cases Examples: Collaboration & Process Integration

8 8 Leading European Retailer increases profitability with Video-enabled supply chain leads Improved purchasing coordination across 5 brand brands and operating companies Review new product samples with suppliers in Asia Make decisions on new products and drive standardization in procurement practices Reduced commodity purchasing costs & 30% reduction new product lead time for seasonal goods Increased profitability during time of flat sales Reduced travel costs via diffusion of virtual meetings to other business functions More cohesive company culture across brands

9 Remote consult with Neurologist using Cisco TelePresence expands Healthcare access Patient presents at Emergency Department at Hospital Clinician uses VX Clinical Cart and establishes video consult with neurologist Neurologisst uses EX90 / Jabber Video client to provide remote video consult Reduce time to Neurologist consult 80%+ increase in number of patients treated 5 Neurologists able to scale across 15 locations

10 Working socially increases sales effectiveness Account Team posts proposal for complex bid in Customer proposals community Cross-functional teams collaborate & provide expertise to enhance proposal Managers review and approve customer deliverables. Account Team submits proposal Increased sales closure rate Increased team performance & productivity Significant savings on annual IT, travel and real estate costs We calculated that WebEx Social improved our sales success rate for complex, highvalue contracts by two to three percent John Foote. Account Manager, Logicalis

11 Enhanced Collaboration Enables 9X increase in Project Management Capacity Project Manager has to drive project execution across multiple sites (limited to 4 projects per person) Virtual meetings across project team Project manager drives project execution virtually (each PM manages up to 36 projects) 9X increase in project management capacity per project manager 25% faster project execution Lower project TCO due to travel avoidance Travel cost avoidance of up to $450K

12 Customer Use Case Demos: Collaboration & Application Integration

13 Comprehensive Business Case To Accelerate Investment

14 Customer Example: Summary Business Case Collaboration solutions enable annual benefit opportunity of ~ $2M 14 BUSINESS VALUE Business Transformation Benefits Employee Productivity Benefits Annual Opportunity Potential $1M $0.8M Key Use Cases Scale sales with virtual experts Faster technical issue resolution Accelerate deals & sales costs Accelerate inter-company issue resolution with B2B collaboration Project management capacity: 9X increase Workload at same staff levels: 2X increase Cost Savings $0.3M Procurement efficiencies Travel saving INNOVATION ~ 2M Total Annual Benefits

15 Cisco Collaboration Quantifier 15

16 16 Customer Example: Execution Roadmap Financial Services (Top 10 Bank, US) Use Cases Phase 0 Leverage Existing Capabilities Rich Media Conference Calls On demand replay of Analyst Meetings Record and share full length meetings Phase 1 Extend across LOBs Pilot New Capabilities Find Available Advisor with one click/one call Allow advisors to join video calls from mobile device Phase 2 Bring the Future to the Present Bring Financial Advisor to the Branch on demand (video) Accelerate Prospecting with Click to Call in CRM Capture contact history with transcribed Voice Notes Meet with Clients over Video Business Impact $10+M/year Revenues 70,000+ hrs saved 40,000 hrs saved $24 M New Revenues $2 M Cost Avoided 10,000 hrs saved Solution Components WebEx Jabber + HD Camera Mobile Apps CUCM IP Telephony TelePresence Jabber SDK Contact Center Enterprise days 3-6 Months 6-12 Months 5yr TCO Savings: $5M - $10M

17 Repeatable Process & Best Practices: Partnering With Key Business Stakeholders

18 Along the Business Transformation Journey We Have Discovered a Number of Best Practices 18 Best Practices Executive Sponsor Business Value Workshop Prioritization & PoC Success Metrics & Results

19 Call To Action Your Name Your Role What Would Be a Key Collaboration Use Case at Your Company? Example of Collaboration Transformation Use Case At Your Company An Estimate of the Benefits 19

20 Cisco Can Help: Customer Business Transformation Team BV Consultants Deep Experience Methodologies & Templates Customer & Partner Innovation Operational & Strategic

21 21 Key Take-Aways Key Opportunity To Deliver More Value To Your End Customers Faster Time Is Now: Accelerate Business Value With Concrete Business Case Partnering With Business Leaders Identifies Most Relevant Use Cases It s a Journey

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24 Workshop structure with key Business stakeholders Identify & prioritize use cases & solutions 24 Overall strategic business priorities and key challenges Business & Technology Trends Showcase of what is possible Brainstorm specific opportunities to drive business value from Collaboration Opportunity prioritization Next steps Topics Suggested Timing Business Overview Key Strategic Priorities Key Challenges 60 min Industry Trends Demos & examples e.g. Day in the Life Relevant industry case studies 60 min Opportunity Brainstorm Key criteria Business impact of use cases Ease of implementation Scoring and Prioritization 90 min 60 min 30 min Opportunity Phasing POC / Pilot Plan

25 Develop Future State Collaboration Architecture Vision To Support Business Priorities 25 Environments End User IT Administrator Business and Customer Experience Platform Services Voice and Video Directory and Identity Scheduling and Calendaring IM and Presence Activity Stream and Social Graph Content Management Delivery Model On Premises Partner Hosted Cisco Hosted Medianet

26 Conduct Technology Architectural Gap Assessment To Develop Plan on How to Get There 26 Key Architecture Dimensions Use Cases