E xperience the peace of mind that comes with industry-leading 24/7support.

Transcription

1 E xperience the peace of mind that comes with industry-leading 24/7support.

2 Maestro is at your fingertips 24/7.

3 The C hesterfield Mayfair, London Gainey S uites in S cottsdale, Arizona Hidden R idge R esort, B anff Countless solutions, one industry-leading software suite. Online social and mobile Maestro s web connection suite increases profitability and reduces costly third-party dependency with direct bookings for guests, groups, owners, travel agents and corporate business. With R eswave, guests and groups can book rooms, suites, activities, and amenities, from their mobile devices, Facebook, landing pages and campaigns. Guest loyalty Maestro s Guest Loyalty S ystem with online capabilities gives Independents the same benefits as major chains to recognize, reward, and retain guests. It automates the complex process of points tracking and redemption, which minimizes errors and saves the hotel considerable cost. Dynamic yield management Eliminate the tedious daily maintenance of room rates. Dynamic yield management is built into Maestro to maximize rates for all sales strategies with forecasting and automated controls to let managers quickly adapt to changing market conditions. The success of our clients is what motivates us. Business intelligence The ability to act faster and more effectively than the competition can be the defining advantage in today s marketplace. With Maestro analytics, operators can gather data and create flexible performance reports for an entire enterprise based on region, business type, and other criteria to inform marketing, guide rate setting, and simplify forecasting for one property or 100 properties. Maestro Web cloud hosted solution Independent operators are turning to hosted system platforms to reduce staff, trim hardware investment, simplify PC I compliant cardholder security, and ensure 24/7 access to property performance data. Maestro is leading the way with robust, stable hosted solutions that increase profitability and productivity. Managers and ownership teams may access the property s system at anytime from anywhere to always be connected with their operation. Warren Dehan, President Maestro PMS

4 Enhance profitability. Multi-property solutions. Maestro has extensive experience empowering multi-property hotel groups with enterprise-wide system solutions. Whether you have two local hotels or a hotel portfolio, Maestro delivers truly centralized management controls on a single database. This enables better collaboration, coordination, cross property booking and upsell capabilities, as well as consistent guest recognition at all touch points at all properties. Maestro enables our clients to: > Maximize revenue and profits > Personalize guest service > Lower costs with direct web and mobile bookings > Centralize operations > Work from anywhere with Maestro Web and Mobile > Increase productivity > Use business intelligence to drive smarter decisions > Engage guests with social media > Boost loyalty to your brand

5 Maestro PMS is the PCI-certified, proven hospitality system preferred by the industry s most successful multi-property groups, independent hotels, boutique hotels, luxury resorts, conference centers, retreats, non-profits and condominium properties. With over 20 integrated modules on a single database, Maestro was developed from the ground up as a true enterprise system adaptable to any environment or application. Northwind, developer of Maestro, understands that independent hoteliers need an experienced partner to listen, recognize their challenges and provide reliable technology and professional services that mesh seamlessly with their unique business needs. Northwind has over 500 clients in over 14 countries, with over 985 sites, 10,000 workstations and 92,000 rooms, and is widely recognized as an industry leader that provides exceptional service and support to meet their clients needs. This experience empowers Northwind to deliver consistent revenue generating tools and expert services that enable independent operators to maximize revenue, increase productivity and keep guests coming back. Time and time again.

6 100% focused on client success. Diamond Plus S ervice with Expert Maestro C ustomer C are and Unparalleled 24/7 Help Desk offers Maestro users free productivity tools and resources including: > On Demand Live 1-on- 1 R efresher and Advanced Training > R eal-time Web C hat Help Desk > Maestro for B eginners Education > S elf-paced E-Learning Online Tutorials > Interactive Training Webinars > Version Upgrades and Enhancements > Transition Assistance > Professional Maestro Management S ervices > Web C onnection eb usiness S ervices

7 Over 20 modules to help your operation produce and profit. > Front Office Dynamic Yield Management Advanced Group Management GDS/OTA Integration Multi-Property Management Central Reservations ecrm & Guest Profiling Gift Card Guest Loyalty Program w/online Concierge Housekeeping Golf Tee-Time > Sales & Catering > Spa & Activities > ResWave Web Booking Engine > Condo Owner Management > Retail & Fine Dining POS > Table Reservations > Work Order > Mobile Management & Guest Apps Xpress ipad Check In WebPRO Pre-registration Online Housekeeping Tablet On The Go > Analytics & BI > Guest Engagement Smart emessaging emarketing Web Design & Digital Marketing Guest Experience Measurement > Third Party Integrations (we play well with others)

8 Northwind Corporate Office 8300 Woodbine Avenue, 5th Floor, Markham, Ontario L3R 9Y7 Canada Phone: