Business Process Outsourcing

Transcription

1

2 Want to keep up with your competitors? Reduce your overheads by up to 50% Increase your profits by up to 50% of your costs without increasing your sales? You could have... Increased cash in your bank while reducing debt Increased office productivity Increased accountability Reduced HR hassles More time to grow your business Introducing Business Process Outsourcing

3 What is Business Process Outsourcing? Business Process Outsourcing is about removing the processing functions from your operations (the tasks that takes your focus away from your core activities) to a service provider who specializes in providing a value added service to administer these processes. The task is then completed external of your business to your specification. Your customers and clients will never know the difference! Outsource all or part of your office administrative processes like the large listed corporates have been doing for years 1300bpo focused quality 24/7 solutions can halve your business costs Let us show you how!

4 Back Office Support 1300bpo removes the back office administrative burden and distraction from your business, allowing you to focus on growing your business for the future. 1300bpo through our Back Office Support Service takes the administrative functions performed in-house and performs that exact same function in a seamless manner, at a more efficient rate. Outsourced functions can be as simple as basic administration tasks such as sales administration or purchasing to more complex functions such as credit, collections, finance or the entire back office operations. 1300bpo provides its services at substantially lower costs than in-house operations. Aside from the obvious cost savings, outsourcing allows you to stick to the core, that is, concentrate on your core activity and skills, that sets you apart from the competition. This will accelerate the growth of your business and your revenue. The 1300bpo solution will reduce costs and allow you to deliver a better service to your clients and customers.

5 Benefits to your Business Cost reductions Cost reduction is done through process improvements, reengineering and use of technologies that reduce and bring administrative and other costs under control. Concentration on core business With the day-to-day back office operations taken care of, the management is free to concentrate more on the core business. Outside expertise We provide the experts for the needed guidance and with the requisite skills, so you are saved from the hassles and costs of recruiting and training personnel.

6 Cater to changing customer demands We provide the management with flexible and scalable services to meet your customers' changing requirements, and to support any acquisitions, consolidations, and joint ventures. Revenue increase By outsourcing non-core processes, you can concentrate on increasing your sales and market share, develop new products, spread out into new markets and increase customer service and satisfactions.

7 Frequently Asked Questions 1. What will it cost? We have a list of prices for our comprehensive range of services, but overall you will be making substantial savings. 2. What will I save? As a rule of thumb you will save up to 50% of the total cost of services outsourced to us. 3. Are they our employees or yours? Any staff used in providing our services, are our staff. 4. What business services can I outsource? There is a comprehensive list on our website. However with our back office support service we can provide the majority of your administrative services. 5. Will it be error free? There may be occasional errors. However we undertake a thorough documentation of your procedures using our state of the art procedures template and continue an analysis over time to make them more efficient and reduce any likelihood of error.

8 6. What happens if any of your staff leave? We have documented procedures for any new staff and we are continually cross training. 7. Are there any unique procedures? Theoretically, no. However there are processes we have not experienced yet, once we perform them, we are then able to put our efforts towards their improvement. 8. What is BPO or business process outsourcing? It is the transfer of processes along with the associated operational activities and responsibilities, to a third party. 9. Is BPO a source for strategic advantage? Yes, BPO is positively related to the search for more efficient organizational designs i.e. cost reduction, productivity growth and innovative capabilities. 10. How long has BPO been going? BPO has been undertaken by manufacturing firms for many decades. Today other businesses, including ng service industries, can reap the same benefits.

9 11. What is the difference between a BPO and an Application Service Provider(ASP)? BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer. 12. What is BPO also called? Knowledge process outsourcing and legal process outsourcing are some of the subsets of business process outsourcing. 13. What do they mean by a back office? The term comes from the building layout of early businesses where the front office would contain the sales and other customer-facing staff and the back office would be those manufacturing or developing the products or involved in administration, but without being seen by customers. 14. What is a paperless office? This is a philosophy to work with minimal paper and convert all forms of documentation to a digital form. The ideal is driven by a number of motivators including productivity gains, costs savings, space saving, the need to share information, speedy retrieval and reduced environmental impact. 15. What is a Virtual office? It is a term for shared office services, which normally includes the provision of accounting, business address, registered office address, mail & courier, phone numbers, fax, answering, secretarial and web-hosting without the need for you to attend the office. It can also include meeting & conference facilities at times.

10 Moving Forward Once we have agreed to the outsourcing terms, 1300 bpo will put the foundations in place. We obtain some initial data from you to commence analysis. We commence working with your nominated representatives and structure a general overview of all functions. Together we reduce it to a short list of likely tasks. We then identify tasks and documented procedures and obtain a more detailed understanding of your business. Concurrently we work with other areas of your business such as your IT support area to determine any system requirements, which then can be completed while training is underway. Once the Site Overviews are completed, we review all the information and agree on the functions to be outsourced.

11 If onsite documentation is required, our staff will visit your offices for documentation to be completed. Any process and procedures not documented can be completed either prior or during an onsite visit. You will need to review and approve the documentation prior to implementation. Initially we will conduct a pilot handover phase of 1 or 2 weeks for example, with our staff following these procedures and completing tasks. These are checked by your incumbent staff for quality assurance. Once satisfied with the results we complete the task from that point forward.

12 About Us 1300bpo LP is an Australian Business Process Outsourcing business. We provide outsourcing of business processes to Small and Medium Enterprises. Outsourcing is not a new concept - almost every company outsources some of its activities. For example, in the last 40 years, companies have been outsourcing their payroll function to specialist payroll companies. More recently, large corporations, including many Australian banks, have been outsourcing parts of their operations. Large call centre operators, mortgage processing, tax returns and research. This outsourcing trend is accelerating, driven by the increasing competition through globalization and the necessity to be resilient, especially in a recessionary environment. Our team has had in excess of 12 years experience of in-sourcing skilled personnel to a wide range of clientele from small and medium enterprises to public companies and government bodies. 1300bpo is managed by chartered accountants. Further, we have a combined 50 years outsourcing experience that originates from Accounting, Human Resources and Outsourcing Call Centre backgrounds. Our philosophy is to deliver a high level of service daily to our Clients.

13 Our total solutions include, but are not limited to: Appointments Scheduling Back office administration Bookkeeping Call Centre Contract Management Credit Control Data Entry Drafting Documents / Typing Financial & Accounting IT Development Medical Transcriptions Payroll Reporting Research Salary Packaging Scheduling Tax & BAS Returns Virtual Receptionist / PA Website Development

14