Isaac Cronkhite Vice President, Enterprise Analytics. United States Postal Service

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1 Isaac Cronkhite Vice President, Enterprise Analytics United States Postal Service 1

2 USPS MISSION CONNECTING & INFORMING CITIZENS & COMMUNITIES HELPING BUSINESSES CONNECT & GROW SERVICE RELIABLE, CONVENIENT, AFFORDABLE, UNIVERSAL and SECURE 240 years of rendering postal services to all communities. 2 2

3 Aligning Technology & Information Insights with USPS Business Goals Relentlessly Focus on the Customer Equip, Engage & Empower USPS Employees Innovate to Deliver Value Invest in our Future 4 PMG Strategic Focus Areas 3 3

4 Service the Customer ACCEPT PROCESS TRANSPORT DELIVER Information AND Technology 4 4

5 CIO Strategic Framework Secure the Business ransform the Business Future Ready Grow the Business Run the Business Team Performance CIO Focus 5 5

6 Chief Information Office Initiatives USPS Financial Stability Enhance Customer Value Transform Business Value Secure and Enable Provide the platform for new products and services along with a stronger customer experience Be the catalyst for significant business process improvements Protect infrastructure, information and assets to maintain trust and confidence 6

7 Informed Delivery TM Customized Delivery Expected Delivery Window Bundle Visibility Enhance Customer Value 7 7

8 Data Visualization Predictive Workload Informed Mobility! Geospatial Analytics Transform Business Value Innovation> 8 8

9 Cyber Security STRENGTH IN NUMBERS 64 Billion Dollars in Revenue 40 Billion Dollars Commercial 14 Billion Dollars Credit Card 9 9

10 Know Our Customers 10

11 AMEE AMEE PCC IDEAlliance PSA MTAC MTAC AMEE MTAC MTAC PCC MAA PCC AMEE Know Our Customers AMEE POSTCOM PSA IDEAlliance POSTCOM AMEE PCC AMEE PSA PCC PSA POSTCOM IDEAlliance MTAC POSTCOM PCC POSTCOM PSA IDEAlliance MAA PSA IDEAlliance MAA IDEAlliance AMEE 11

12 Informed Mobility: Overview Informed Mobility enables the power of information in the hands of people. Smart User Groups The Right People Closest to the work Base of the pyramid The Right Information Prescriptive Subscriptive Standard work Informed Decisions MPE MDD s SV Scanners Phones / Tablets The Right Technology POS mpos I can do what is expected of me! I have the tools and equipment necessary to do my job! 12

13 Informed Mobility: Roadmap Innovation Sprint 2 Understand Current and Define Future State Pipeline Create Pipeline Re-prioritize Solutions Evaluate Results Platform Deployme nt Identify Smart User Groups Prioritize Solutions Ideation Evaluate Results Re-prioritize Solutions Innovation Sprint 1 Innovation Sprint 3 Innovation Lifecycle Imagine Deliver Run Sense Expose needs and identify critical experiences Validate Ideas are tested against stakeholder expectations to solidify commitments Scale Build, launch, and deliver the value proposition Frame Contextualize opportunities to prioritize commitments Define Establish requirements, scope, milestones, and resources Operate Evaluate and improve the effectiveness of operational pillars 13

14 Enterprise Analytics Visualizations Filters down to route level Summary tab with scanner and user ID Link to piece level details User Summary tabnew shows Features scanner ID, and User ID & including Features: scan events name (if ID matches ACE Filters including and address directory) New Features: Link to MHTS from the IMb Code or ID Tag fields New Feature: Political Mail and Feature: New Integrated with from the failed pieces Overall Score or links to First Class table Scroll Bars Processing Score Scroll Bars added Mail Analysis, Pair Details at the Updated daily with added allow New Features: allow Ability to view users to see and Lat & piece previous days data users to see alla previous weeks, all items within Missent level Failed volume now items within ato scan Link month and list 28-Day Trend Containers Scanned as Business Closedas at Addressed, Residential Address includes pieces with no Scanned as Undeliverable and data in PTR list28-day QuarterTrend * Based on codes in AMS stop the clock then Delivered in the Same Zip Code Direct Links to MHTS OG & MMP Profiles 14

15 IMpb Compliance Current Metrics September 2016 Current IMpb Compliance Metrics 99% 97% 98% Threshold Threshold Threshold 96.59% 99.76% 95.33% 97.13% 90.23% Timeliness Source: Product Tracking & Reporting *Commercial parcels only Note: Timeliness not factored into performance Packages With IMpb* Shipping Services File v1.6 or higher Address and/or 11-Digit DPV ZIP Code 15

16 IMpb Compliance Quality Metrics Overview Address Quality Shipping Services File Quality Barcode Quality % Sept 2016 ACTUAL TARGET: 89% % Sept 2016 ACTUAL TARGET: 91% % Sept 2016 ACTUAL TARGET: 95% Measures percent of addresses* with enough information to validate to the unique exact 11-digit DPV ZIP Code when matched against the AMS Database. Benefits: Operational efficiency Enables personalized features such as My USPS Avoids operational costs (Manual scheme lookup/pres Keying) Improves deliverability Measures percent of manifest records that pass key package level detail validations mitigating potential errors when processed in the PTR Database. Benefits: Supports timely postage payment and revenue assurance Enhances tracking and customer experience Provides digital awareness of packages that will be delivered by USPS Facilitates better workload planning Eliminates need for manual counts Enables better analytics, insights, decisions Measures percent of tracking numbers that pass key validations for format and uniqueness* without errors or warnings when manifests are processed in the PTR Database and physically scanned. Benefits: Critical for visibility and the customer experience Creates the digital trail Supports payment and revenue assurance Facilitates operational efficiencies Foundational for current and future product offerings. October 11,

17 Business Mail Acceptance Transformation SWP Full Service Assessments Nov, 2016 Business Solution Centers Scan, Weigh, Pay: Sept. 22 Proper Installation of APBS Scales at all Sites Automated Package Verification Jan Price Change einduction and Seamless Acceptance 17

18 PostalOne! Roadmap Challenges Multiple applications added over time and organized as one monolithic system Defining Path Forward Evolve to resilient Service Oriented Architecture with modular components while maintaining service during transition Document component architecture Conceptualize services and modules Involve industry Nov 16 Sequence integration points Dec Jan 17 Define timelines Feb 17 18

19 Predictive Analytics Robotics Automation Autonomous Cloud computing and Storage Wearables and Mobile In the workplace Virtual Reality Augmented Intelligence Automated Business Processes Access Convenience Privacy Security Disruptive Innovations & Industry Trends Do we see? Can we keep pace? How will we adapt our business processes? Can we flex the workforce accordingly? What is our plan for Innovation? Will we lead, leave, lag or be left behind? 19 19

20 Thank You Discussion 20