Survey on e-commerce and ICT 2017

Transcription

1 Survey on e-commerce and ICT 2017 Your CSO reference number Before you begin, you will need The form should take approximately 15 minutes to complete Enter your CSO reference number: (Please TAB or use the MOUSE to move to the next question) Section A: General information about ICT systems A1 Does your enterprise use computers? (Computers include Personal Computers, portable computers, tablets and other handheld devices such as Smartphones) A2 Average number of employees in Ireland during 2016 (as per P35) A3 Number of employees using computers for business purposes: Number of employees using computers with internet access for business purposes: Number of employees using a portable device for mobile use of the internet for business purposes:

2 A4 Does your enterprise employ ICT specialists? (ie employed specifically for their capability to specify, design, develop, install, operate, support, maintain, manage, evaluate and research ICT or ICT systems) A5 Did your enterprise provide any type of training to develop ICT related skills of employees during 2016? Training for ICT specialists Training for other persons employed A6 Did your enterprise recruit or try to recruit ICT specialists during 2016? A7 Did your enterprise have vacancies for ICT specialists that were difficult to fill during 2016? Section B: Access and use of the internet B1 Does your enterprise have access to the internet? B2 Does your enterprise use any type of fixed broadband connection to the internet? (eg DSL, ADSL, SDSL, VDSL, fibre optics technology (FTTH), cable technology, etc) B3 What is the maximum contracted download speed of the fastest fixed internet connection of your enterprise? Less than 2 Mb/sec At least 2 Mb/sec but less than 10 Mb/sec At least 10 Mb/sec but less than 30 Mb/sec At least 30 Mb/sec but less than 100 Mb/sec (e) At least 100 Mb/sec

3 B4 Is the speed of your fixed connection(s) to the internet usually sufficient for the actual needs of the enterprise? B5 Does your enterprise use a mobile broadband connection to the internet via a portable device using mobile telephone networks (at least 3G)? (eg via portable computers or other portable devices such as smartphones) B6 Does your enterprise have a website? B7 Does your website provide the following facilities? Product catalogues or price lists Possibility for visitors to customise or design online goods or services Online ordering/reservation/booking (eg shopping cart) Tracking or status of orders placed (e) Personalised content on the website for regular/repeat visitors (f) Links or references to the enterprise's social media profiles Use of Social Media B8 Does your enterprise use any of the following social media? (not solely used for paid adverts) Social networks (eg Facebook, LinkedIn, Xing, Viadeo, Yammer, etc) Enterprise's blog or microblogs (eg Twitter, Presently, etc) Multimedia content sharing websites (eg YouTube, Flickr, Picasa, Instagram, SlideShare, etc) Wiki based knowledge sharing tools (eg Wikipedia)

4 B9 Does your enterprise use any of the above mentioned social media to: Develop the enterprise s image or market products? (eg advertising or launching products, etc) Obtain or respond to customer opinions, reviews or questions? Involve customers in development or innovation of goods or services? Collaborate with business partners (eg suppliers, etc) or other organisations? (eg public authorities, non governmental organisations, etc) (e) Recruit employees? (f) Exchange views, opinions or knowledge within the enterprise? Section C: E-commerce An e-commerce transaction is the sale or purchase of goods or services conducted over computer networks by methods specifically designed for the purpose of receiving or placing orders Payment and delivery do not have to be conducted online E-commerce transactions exclude orders made by manually typed s Sales via websites or apps C1 Did your enterprise receive orders for goods or services via a website or apps during 2016? (exclude manually typed s) C2 What percentage of total turnover (by value) was represented by sales via a website or apps during 2016? (please provide percentages to 1 decimal if less than 1) C3 Of the electronic sales ordered via a website or apps (C2 above), what percentage was represented by: (If you cannot give exact percentages, your best estimate will suffice) Sales to other enterprises or public authorities? Sales to private consumers? 100 Total of + C4 From which websites or apps did your enterprise receive orders for goods or services during 2016: Your enterprise s website or apps? (including those of parent or affiliate enterprises, extranets) An e-commerce marketplace website or apps used by several enterprises for trading products? (eg Booking, ebay, Amazon, Alibaba, etc)

5 C5 What was the percentage breakdown of turnover from orders received via a website or apps during 2016 for the following: (please provide percentages to 1 decimal if less than 1) your enterprise s website or apps? (including those of parent or affiliate enterprises, extranets) an e-commerce marketplace website or apps used by several enterprises for trading products? (eg Booking, ebay, Amazon, Alibaba, etc) 100 Total of + C6 Did your enterprise receive orders placed via a website or apps by customers located in the following geographical areas during 2016? Ireland Other EU countries Rest of the world C7 Did your enterprise experience any of the following difficulties when selling to other EU countries via a website or apps during 2016? High costs of delivering or returning products Difficulties related to resolving complaints and disputes Adapting product labelling for sales Lack of knowledge of foreign languages for communicating with customers (e) Restrictions from your business partners Sales via EDI C8 Did your enterprise receive orders for goods or services via EDI during 2016? C9 What percentage of total turnover (by value) was represented by sales via EDI during 2016? (please provide percentages to 1 decimal if less than 1) C10 Did your enterprise receive orders placed via EDI from customers located in the following geographical areas during 2016? Ireland Other EU countries Rest of the world

6 Purchases via websites, apps or EDI C11 Did your enterprise place orders for goods or services via a website, apps or EDI during 2016? (exclude manually typed s) C12 What percentage of total purchases (by value) was represented by electronic purchases during 2016? (please provide percentages to 1 decimal if less than 1) Section D: Sharing of information electronically within the enterprise D1 Does your enterprise use an ERP software package? (An ERP (Enterprise Resource Planning) is a software package used to manage resources by sharing information among different functional areas eg accounting, planning, production, marketing, etc) D2 Does your enterprise use CRM software to: (CRM - Customer Relationship Management refers to any software application for managing information about customers) collect, store and make available, information on customers to various business functions? analyse information on customers for marketing purposes? (eg setting prices, sales promotion, choosing distribution channels, etc) Section E: Electronic sharing of information using Supply Chain Management Electronic sharing of information using Supply Chain Management means exchanging all types of information with yours suppliers and/or customers to coordinate the availability, production, development and distribution of goods or services This information may be exchanged via websites, networks or other means of electronic data transfer, excluding s not suitable for automated processing or manually typed E1 Does your enterprise share Supply Chain Management information electronically with other enterprises, either suppliers or customers? E2 How does your enterprise share Supply Chain Management information electronically with other enterprises? Via websites (yours, those of your business partners) or web portals Via electronic transmission suitable for automated processing (eg EDI-type systems, XLM, EDIFACT, etc)

7 Section F: Use of Radio Frequency Identification (RFID) technologies The use of Radio Frequency Identification technologies (RFID) - refers to an automated identification method to store and remotely retrieve data using RFID tags or transponders, - includes the use of Near Field Communication (NFC) connectivity standard A RFID tag is a device that can be applied to or incorporated into a product or an object and transmits data via radio waves NFC enables communication between devices within short distance (approx 10 cm or less) F1 Does your enterprise make use of Radio Frequency Identification instruments for the following purposes: Person identification or access control? As part of the production and service delivery process? (eg monitoring and control of industrial production, supply chain and inventory tracking; service, maintenance or asset management, etc) For product identification after the production process? (eg theft control, counterfeiting, allergen information, etc) Section G: Details of enterprise activity G1 What is the main activity of the enterprise? G2 G3 Total turnover (in value terms, excluding VAT), for 2016 Total purchases of goods and services (in value terms, excluding VAT), for 2016 E E If exact figures are not available, your best estimate will suffice Section H: Comments, administrative burden and contact details H1 Please add any comments that would help us interpret the data provided and avoid further enquiries

8 H2 Please give details of the person we should contact if any queries arise regarding the information returned on this questionnaire Name : Position : Phone : Website : H3 How much time was needed to fill in this questionnaire? minutes