Enterprise SPICE Good to Go!

Transcription

1 Enterprise SPICE Good to Go! Dr. Linda Ibrahim International Project Leader Enterprise SPICE (ISO/IEC 15504) Presented at SPICE 2010 Pisa, Italy - May 2010 Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

2 Good to Go! This means : we are completing Enterprise SPICE initial release. we are entering the next major phase of our Enterprise SPICE project Deployment and Usage. we are hoping you will use Enterprise SPICE in your respective enterprises, and let us know your experience. This presentation will provide a brief summary of the Enterprise SPICE initial release, and then offer some model usage considerations. Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

3 Topics Background Project Phases Scope and Summary of Initial Release Using Enterprise SPICE Summary and Next Steps Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

4 Background What is Enterprise SPICE? Enterprise SPICE is about: bringing together standards and the SPICE assessment framework to serve the enterprise Enterprise SPICE objectives: Integrate and harmonize existing standards as determined by project stakeholders to provide a single process model to address broad enterprise processes. Provide an efficient effective mechanism for assessing and improving processes deployed across a typical, large or small, enterprise. Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

5 The Enterprise SPICE Project The Enterprise SPICE Project First proposed, SPICE 2006 in Luxembourg Formally launched, SPICE 2007 in Seoul, Korea Project Structure Sponsor: SPICE User Group Advisory Board: governs the project 15 members voted in every 2 years International Project Leader Volunteer Participants in various roles (board member, author, assessor, reviewer, ) Over 120 project participants from 31 countries Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

6 Project Phases Enterprise SPICE is being carried out in 3 initial phases: Phase 1: Initial Release: Development of initial Enterprise SPICE Process Assessment Model Phase 2: Deployment and Usage: Communications, Training, Guidance Documents, Structured Feedback Mechanisms, Partnerships, Assessment Oversight, Interest Groups, Tool Support, Phase 3: Subsequent Releases: further enhancements and improvements Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

7 Development of Initial Release PRM: In 2008, we developed and distributed the draft Enterprise SPICE Process Reference Model (PRM) for international stakeholder review Many hundred comments received and addressed PAM: In 2009, we developed and distributed the draft process dimension of the Process Assessment Model (PAM) Close to 500 comments received and addressed Some trial assessments conducted Release: In 2010, good to go, initial release ready for use Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

8 Scope of Initial Release Enterprise SPICE scope for initial release was determined by project stakeholders/participants The following disciplines are addressed: enterprise management, investment management, general management, service management, human resource management acquisition, quality management systems, full life cycle engineering for products and services knowledge management, environment, safety and security core supporting disciplines Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

9 Scope Sources and References Stakeholders determined material to be integrated: Sources: FAA-iCMM (baseline, integrating ISO 9001, ISO/IEC 12207, ISO/IEC 15288, ISO/IEC 15504, MBNQA, CMMI, EIA 731, previous CMMs, MIL-STD-882C, MIL- STD-882D, IEC 61508: DEF STAN 00-56, ISO 17799, ISO 15408, ISO/IEC 21827,NIST ). Plus: ITIL v3; ISO/IEC 20000; CobIT v4.1; People-CMM; ITIM, ISO 14001, CMMI-SVC. References: ISO 31000, escm-cl, escm-sp, PMI Standard for Portfolio Management, PMBOK, and FEA Practice Guidance. Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

10 Summary of Content Process Dimension: Enterprise SPICE provides the process dimension of the Process Assessment Model Categories: 29 processes in 4 categories: Governance/Management processes that set direction and oversee execution of other processes. Life Cycle processes that cover typical life cycle of a product or service. Support processes that contribute to success and quality of all processes. Special Applications provide ways Enterprise SPICE processes might be implemented for a particular application. Note: This construct is an innovation introduced in Enterprise SPICE Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

11 Enterprise SPICE Architecture Governance/Management Category (9 processes) Enterprise Governance Investment Management Human Resource Management Enterprise Architecture Life Cycle Category (8 processes) Business Relationship Management Supplier Agreement Management Tendering Project Management Risk Management.....Needs Requirements Deployment and Disposal Design Integration Design Implementation Operation and Support.Evaluation.... Alternatives Analysis Measurement and Analysis Quality Assurance and Management Change and Configuration Management Information Management Support Category (11 processes) Knowledge Management Training Research and Innovation Work Environment Process Definition Process Improvement Special Aps (1) S A F E T Y and S E C U R I T Y Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

12 Process Descriptions Each Enterprise SPICE process is described by: Purpose functional objectives of the process Outcomes expected positive results Base Practices activities to be performed to achieve outcomes Relationship Notes* - between and among processes Work Products input and output Mapping* - to the materials used to derive the process description * Note that Relationship Notes and source mapping are additional new constructs in SPICE models Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

13 Using Enterprise SPICE Enterprise SPICE is an innovative approach bringing together codified standards and SPICE assessment framework to serve the enterprise Models are abstractions. As George Box has stated, Essentially all models are wrong, but some are useful How can Enterprise SPICE be used and useful? Relation of Enterprise SPICE to other standards/models Usage Contexts Using Enterprise SPICE to Support Assessment and Process Improvement Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

14 Relation to other standards and models - 1 Enterprise SPICE is a single integrated model: brings together essential information from source standards and models, robustly harmonized customer can use a single model to efficiently and effectively guide essential enterprise activities Relation to sources: captures sources at appropriate level of detail, no significant source content lost users can find more detail if needed or desired by consulting sources indicated in mapping tables Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

15 Relation to other standards and models - 2 Mix and match: processes from other models can be additionally used for areas not yet included in Enterprise SPICE, or for areas where additional detail is needed The capability dimension: Enterprise SPICE provides the process dimension of the PAM. Any SPICE conformant capability dimension can be used with Enterprise SPICE Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

16 Usage Contexts General applicability: for any enterprise that seeks to improve in an integrated way Large or small, public or private, Products and services: for acquiring, developing, operating any type of product or service; not sector specific Level of application: for strategic, tactical, or operational issues; for team, project, large or small organizational unit, or overall enterprise Selective Use: selected processes may be used as applicable to the business needs of the enterprise Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

17 Supporting Assessment and Process Improvement Major ways to use Enterprise SPICE: Internal process improvement: internal assessments to understand process capability for improvement purposes Independent capability determination: external assessments/evaluations of process capability for partner or supplier qualification or general benchmarking Process definition: using process information as guidance for defining processes Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

18 Assessment Assessments compare processes of assessed entity to Enterprise SPICE Assessment Method: no particular assessment method is required for use with Enterprise SPICE the chosen method should be conformant with SPICE requirements Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

19 Process Improvement - 1 Process Improvement Goals: the enterprise determines its needs, goals, improvement directions and priorities Enterprise SPICE helps provides good or best practice guidance for performing business processes several processes focus on process improvement measurement tied to business needs is emphasized throughout Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

20 Process Improvement - 2 Some Enterprise SPICE processes that support process improvement Enterprise Governance: for establishing high level goals and objectives, including those pertaining to improvement Project Management: for managing the process improvement effort Quality Assurance and Management: for checking compliance and identifying improvement opportunities Measurement and Analysis: for analyzing measures relative to goals Process Definition: for establishing and communicating process assets Process Improvement: for typical process improvement steps and activities Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

21 Process Improvement - 3 Enterprise SPICE does not define the process: the enterprise does Making it yours Add Role and Structure: role assignment, organizational structure and specific work products need to be added to Enterprise SPICE guidance Terminology: terminology needs to reflect the terms and usage in your enterprise Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

22 Summary Integrated process improvement Enterprises requested help in sorting out standards and models and compliance requirements Integration is an effective, efficient way to help The latest innovation in integrated process improvement is Enterprise SPICE Vision: The Enterprise SPICE vision is to bring together: standards and standards developers the enterprise customers we serve, and the international guidance of SPICE to support achievement of enterprise excellence. We have completed a first step towards this vision with our Initial Release, now Good to Go Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

23 Next steps your part Next Steps We hope you use our initial release for enterprise-wide improvement and let us know your experiences Next steps our part Proceed with Phase 2 efforts Communications, Training, Guidance, Partnerships, Assessment Oversight, Interest Groups, Tool Support Concurrently work on enhancements/ improvements We are devoted to continuous improvement With your help, we intend to provide the best enterprise improvement guidance available Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May

24 Questions, comments? For latest information, visit Enterprise SPICE Good to Go - Ibrahim SPICE 2010 May