UNIVERSITY OF LINCOLN JOB DESCRIPTION

Transcription

1 UNIVRSITY OF LINCOLN JOB DSCRIPTION JOB TITL DPRTMNT LOCTION Identity, ccess and Collaboration Services Manager ICT Services Brayford Pool JOB NUMBR CS4137 GRD 8 DT December 2017 RPORTS TO Portfolio Manager CONTXT The ICT Services Department has a headcount of over 70 with a multi-million-pound budget and is responsible for the provision and support of ICT services across all departments and colleges of the University. The effective and efficient operation of the ICT services is critical to the success and continued operation of the University. Development of new and existing services and systems is required to support the achievement of the University objectives. Underpinning the operation of ICT facilities are a large number of services, managed on behalf of the University by the ICT Services Department, covering areas including access & authentication, and collaboration & communication. Supporting these service, SharePoint, Office 365, and messaging are already in use, and an IM solution will shortly be introduced to manage the identities of all ICT users and provide the right people with the right access to the systems they need. JOB PURPOS The Identity, ccess and Collaboration Services Manager sets the strategic direction of access, authentication, collaboration and communication services, and ensures supporting solutions, governance and policies are in place to support the agreed strategies. The role spans across onpremises and cloud delivered services. In addition to continuing to support, modernise and continually review the provision and use of existing solutions, they will provide expert oversight of the new IM solution during its introduction and throughout its operational life. They will work closely with colleagues throughout ICT Services and the University as a whole, ensuring that all solutions within their remit are exploited to best advantage. They will be critically aware of the impact of the solutions, and the associated governance and processes, across the University, ensuring that the effects of decisions are fully understood before changes are made. The Identity, ccess and Collaboration Services Manager is accountable for and manages one or more service groups and plays a key management role in their successful change and delivery. Page 1 of 7

2 KY RSPONSIBILITIS Identity and ccess Management Sets the strategy for identity and access management, ensuring alignment with the University strategic objectives and ICT strategic plan, and obtaining senior management buy-in. Manages, and leads the support of, identity management and access management platforms and services, using expertise in cloud, on-premises and combined (hybrid) environments. Protects the identity management and access management platforms to safeguard the University s IT systems and their data. Leads the requirements gathering, design, build, test and implementation of identity, access and directory-related systems and solutions. nsures IM processes are aligned to Data Protection, Data Loss Prevention, Information Security and Data ccess Management Policies. nsures IM solutions and related systems access controls are appropriately configured in order to provide continuous and secure access to information services. Strives to establish and maintain a single source of truth for each type of identity data, including staff, students and affiliates, and adheres to the University s principles of Master Data. Develops and maintains policies and governance structures for IM, including management of processes and practises. Oversees the definition of access rights and privileges. Liaises closely with data owners at a senior level to ensures that access to data is based on authorisations given by data owners. Communication and Collaboration Services Sets the strategy for communication and collaboration services, ensuring alignment with the University strategic objectives and ICT strategic plan, and obtaining senior management buy-in. Develops and executes the approach to responding to new on-premises and continual Software as a Service (SaaS) releases of communication and collaboration services, satisfying the current and ongoing needs of the University s strategy. nsures the right balance of on-premises and cloud-based communication and collaboration technologies to suit the University s needs, taking into account business requirements and technology impacts. Overseas the management of communication and collaboration platforms and services, including office productivity subscription services. Develops and maintains policies and governance structures for communication and collaboration services, including management of processes and practices. Leads the University-wide promotion of communication and collaboration facilities. Manages, and leads the support of, collaboration services, including using expertise in Page 2 of 7

3 cloud, on-premises and combined (hybrid) environments. Policy and Standards Develops and promotes policies, practices and decisions which recognise the current and evolving needs of all the stakeholders. Puts in place change management procedures for all solutions within the role s remit, in harmony with University and ICT change control practices. nsures that data owners are aware of their obligations for user access management and auditing of this. Highlight and bridge gaps on individuals, departments or group functions where ownership is unclear or not being followed. In consultation with senior security personnel, devises and documents new or revised procedures relating to identity and access management of IT environments, systems, products or services. Sets service levels and then monitors provision of services, levels of service and service quality. Instigates corrective action when service levels or quality fall below expected standards. Integration and Configuration Management Manages the architecture of all solutions within the role s remit, in consultation with the Senior Systems rchitect, and in accordance with the ICT Strategy and defined target architectures. Designs and leads on integration between IM and other solutions, and provides expert technical knowledge in the configuration of software and other system components. nsures that other systems and infrastructure are taken fully into account and that, where necessary, systems interface with one another correctly. Manages the configuration of solutions within the role s remit, and ensures changes are correctly identified, managed and documented. Consults with senior management to ensure understanding of impacts and acceptance of integration and change. nsures testing is planned, managed and carried out prior to and following changes to or implementation of operational systems. Professional Communication and Influence Negotiates with and influences senior stakeholders in regards to development of relevant strategies, and in determining the right solutions to meet business requirements. Uses professional experience and knowledge to lead and inspire peers and subordinates in real and virtual teams drawn from members of ICT service areas in order to fulfil the vision. Reports and escalates in an appropriate and timely fashion to the customer, senior management and all service suppliers and initiate timely, corrective action where required. Develops and maintains management information and key performance indicators, and provides timely, relevant and accurate summaries to senior management. Undertakes complex written analysis work requiring interpretation and explanation and Page 3 of 7

4 communicating to a wide range of audiences. Project Management s a Project Manager, takes responsibility for the successful completion of projects of work, or work-streams within projects, establishing and maintaining the correct structures to control and monitor the deliverables to the business. nsures that comprehensive project, quality, and risk plans for projects of a complex nature are prepared and maintained. Monitors and controls team performance against plans. xceed customer and corporate expectations and project acceptance criteria in respect of delivery to timescales, budget and being fit for purpose. ttends internal and external committees or working groups as an active participant. In addition to the above, undertake such duties as may reasonably be requested and that are commensurate with the nature and grade of the post. Page 4 of 7

5 DDITIONL INFORMTION Scope and dimensions of the role This role has strategic responsibility for a number of identity, access, communication and collaboration systems and services, which support the work of thousands of students and staff members. Identity & ccess Management is the execution of both ccess availability and user security management (uthentication). Management of user authentication and access, through role based access control (RBC), is an important aspect of the role, as is governance of identity management and achieving buy in from stakeholders. The role will be expected to implement and then develop the solution, through continuous improvement, identifying best practise and innovative ways to manage the IM solution. Communication and collaboration cover facilities including , video conferencing, instant messaging, office productivity tools and file and information sharing. The role will provide strategic management and coordination in order for such facilities to be presented to University members as a cohesive toolset to aid productivity and working practices. The post holder should expect to have line management responsibility for other staff. Internal Key working relationships/networks xternal IM Developer Business nalyst Project Managers Programme Managers Portfolio Manager Senior ICT Managers Systems rchitects Other ICT Services colleagues Nominated key senior stakeholders from across the University ccount management and senior technical staff at solution supplier(s) ccount management and senior technical staff at suppliers of other IT solutions used by the University Specialist consultants H bodies (e.g. Jisc, UCIS groups) Contacts at other universities undertaking similar initiatives Page 5 of 7

6 UNIVRSITY OF LINCOLN PRSON SPCIFICTION JOB TITL Identity, ccess and Collaboration Services Manager JOB NUMBR Selection Criteria Qualifications: ducated to degree level in Computer Science, Information Technology, Information Security or a related discipline, or equivalent experience relevant professional certification such as MCS, CISSP, CIM, CISM, ITIL. ssential () or Desirable (D) D Where videnced pplication () Interview (I) Presentation (P) References (R) Membership of relevant professional bodies D xperience: xperience of setting strategies and architectures, leading and embedding improvements into business as usual ensuring sustainable operation of governance structures. xperience of managing solutions that cross the boundaries of on-premises and cloud provision (Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)). xperience of being accountable for the delivery of IT services critical to the operation of the organisation xperience of the Identity Management industry with working knowledge of at least two, market leading IM product suites e.g. Dell, Sail Point, Oracle, RS, Microsoft Familiar with common authentication and federation technologies (SML, Outh, OpenID) Familiar with the configuration and management of communication and collaboration services D I P I P I I I Higher ducation ICT expertise and systems knowledge D Line management and leadership experience Skills and Knowledge: good technical understanding of data sharing, integration and transfer between systems, including TL, data warehousing and Master Data Management lifecycle and technologies I Understanding of Cloud / Hybrid / On-premises managed I P Page 6 of 7

7 service solution options solid understanding of Identity and ccess Management I ctive Directory engineering knowledge including proficiency with DSI/LDP scripting Understanding of strategic and operational requirements and drivers for Identity & ccess Management and Role Based ccess Control D I I Skills in managing large IaaS and PaaS environments D Competencies and Personal ttributes: bility to use personal influence to resolve conflict and move forward bility to chair meetings and groups to make decisions and solve problems Creative approach to solving problems using professional knowledge, where situations are complex and unique and information is limited I I I bility to make clear and well organised presentations I P Delegating tasks, responsibilities and authorities effectively I Collaborative, able to build working networks I ble to lead and influence peers and to manage change I xcellent written and verbal nglish skills including spelling, punctuation and grammar, along with the ability to communicate clearly and concisely with a wide range of people Business Requirements: ble to travel between campuses, to suppliers, other partner locations and sites as required ble to work flexibly as and when required in accordance with the needs of the University I P ssential Requirements are those, without which, a candidate would not be able to do the job. Desirable Requirements are those which would be useful for the post holder to possess and will be considered when more than one applicant meets the essential requirements. uthor H HRBP CW Page 7 of 7