Problem Statements HR TECH CUSTOMER ENGAGEMENT PORTFOLIO MANAGEMENT

Transcription

1 Problem Statements

2 Problem Statements GENERAL INSURTECH HR TECH PORTFOLIO MANAGEMENT CUSTOMER ENGAGEMENT

3 GENERAL P2P 1. How can we come up with P2P platform that offers seamless personalized digital financial experience to customers? FINANCIAL INCLULSION 1. How can we easily provide supply chain finance to entire company s supply chain? 2. How can we have the simple tool for branch staff to operate banking transaction effectively? 3. How can we combine SME information with digital solutions to help SME access to finance easily? PAYMENT 1. How can customer makes payment online easily regardless of source of funds or payment type as well as streamline customer experience across platforms? 2. How can customer makes payment online using loyalty points combined from many institutions? CYBER SECURITY 1. How can we protect sensitive customers from phishing and mobile fraud using technology?

4 INSURTECH 1. How can we combine all insurance policies that customers have with various insurers? 2. How can we leverage social media information using big data to offer customized insurance rate for customers in many products i.e. life insurance, travel insurance motor insurance? 3. How can we access and utilize to customer s health data to provide personalized health insurance?

5 HR TECH FLEXIBLE BENEFIT 1. How can we identify employee sickness in order to provide customized flexible benefit for them? LEAVE / TIME RECORDING 1. How can we manage time check for bank branch employees? 2. How can we effectively manage employee leave? 3. How can we effectively manage and control employee overtime hours record and calculate overtime pay automatically. DEVELOPMENT 1. How can we unbundle corporate Learning & development and give employers more freedom to pick and choose the programs and platforms that work best for them, especially courses that can improve their technical skills?

6 PORTFOLIO MANAGEMENT PORTFOLIO 1. How can we better understand and leverage customer s asset, equity and mutual fund investment behavior? 2. How can we create the total portfolio platform that shows customers' investment from various asset management into a single platform, including daily Net Asset Value (NAV) to calculate total wealth? 3. How can we create the product and service for customer based on life event triggers about their life, wealth and health needs, i.e. Saving for children s education? 4. How can we monitor all portfolios across the bank and subsidiaries i.e. Saving account, mutual fund account etc. in a single view?

7 CUSTOMER ENGAGEMENT CREDIT SCORING 1. How can we better engage existing and new credit card and personal loan customers and identify potential leads by leveraging social media and public information? 2. How can we manage alternative credit scoring in or der to expand customer segments? 3. How can we streamline E2E (Exchange-to-Exchange) credit approval platform? 4. How can we leverage social media information to offer best products for customers who visit bank branches? 5. How can we offer credit card and personal loan products and solutions via mobile phone? 6. How can customers simply apply for loan without submitting many supportive document? 7. How can we utilize customer information effectively in order to offer best product for customer quickly and accurately? 8. How can we better understand the needs and lifestyle of customers using external data sources, social media, so as to offer more personalized financial solutions?

8 CUSTOMER ENGAGEMENT KYC & IDENTITY AUTHENTICATION 1. How can we able to open new bank/ investment account or apply for personal loan, auto loan for customer seamlessly without additional investment of infrastructure to validate and verify customer identities? 2. How can we expedite Auto Loan approval process via mobile phone with automated, simple and transparent process. 3. How can we process auto approval for prospect customer who apply for personal loan or auto loan via mobile phone with one easy step process?

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