JOB DESCRIPTION. 1. To honestly & courteously assist customers in determining the best products & services to meet their needs.

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1 JOB TITLE: STORE MANAGER Responsible for the growth and development of that store, it s personnel, and it s standing in the city. The manager will direct all activity of personnel to ensure a smooth operation the assigned store. The manager reports directly to the Store 3. Responsible for all personnel issues (hiring, dismissals, reviews, job descriptions, payroll). 4. Responsible for all outside purchases & reports. 5. Responsible for store inventories (monthly counts, stocking levels, returns & credits, etc.). 6. Responsible for misc. daily & monthly paperwork (projections, daily mail, contests, etc,). 7. Responsible for all sales & profit goals. 8. Responsible for handling weekly advertising. 9. Responsible for all expense controls within the store operation. 10. Responsible for all accounts receivable duties (monthly billing & follow-up). 11. Expected to conduct regular store meetings and training sessions. 12. Expected to be heavily involved in Go-Get Programs, Ladies Clinics, Local Chamber, etc. 13. Expected to attend monthly Managers Meetings. 14. Expected to monthly management meetings with Store 15. Expected to perform & complete any other duties assigned by the Store

2 JOB TITLE: ASSISTANT MANAGER 3. To assist with the completion of daily stock orders. 4. To assist with the monthly inventories. 5. To perform daily paperwork as assigned and needed. 6. Responsible for daily maintenance of salesfloor & tire aisles. 7. Responsible for periodically rearranging the tire rack merchandising as needed. 8. Responsible for daily outside displays and outside grounds maintenance. 9. Responsible for assisting and attending various store meetings and training sessions. 10. Expected to attend monthly management meetings. 11. Responsible for the completion of all Accounts Receivable duties (monthly billing & follow-up with customers). 12. Expected to participate in Go-Get Programs as needed or assigned. 13. Assists Store Manager with the supervision of all personnel. 14. Expected to perform & complete any other duties as assigned by the Store Manager & store

3 JOB TITLE: SALESMAN & SERVICE ADVISOR Responsible for overseeing & coordinating all vehicle inspections and shop maintenance duties. Responsibilities also include selling tires, and other products. Finally, to assist the Manager & Assistant Manager as needed or assigned. Reports directly to the Manager & Assistant Manager. 3. Responsible for pulling around the majority of the vehicles and staging them where they need to be. 4. Oversees & performs all vehicle inspections & customer follow-up as needed. 5. Coordinates all service vehicles & parts for the shop mechanics. The objective is to stay one step ahead of the mechanics to make them more efficient. 6. Will oversee & comply with all Extra Care programs (washing whitewalls, using floor mats, seat covers, and steering wheel covers). 7. Responsible for ensuring that all-appropriate information for work done is given to counter people for inclusion on the final invoice. 8. Coordinates all shop maintenance, keeping the shop clean, stocked and organized. 9. Safeguards & maintains company property, tools, & equipment. 10. Oversees sorting, cleaning, and selling Used Tires (Used Tire King). 11. Responsible for maintaining all tire adjustments & paperwork associated with them. 12. Assists with unloading trucks and putting away stock as needed. 13. Complies with all company policies and company standards. 14. Expected to attend any store meetings & training seminars as assigned by Store Manager. 15. Expected to perform & complete any other duties as assigned by the Store Manager & Store

4 JOB TITLE: COUNTER SALES 3. To cash out customers in a courteous & timely manner. 4. To handle the majority of the financing sales, contracts, and application processing. 5. To answer the telephone when the sales personnel aren t available. Every phone call is expected to be handled up to the company policies and Big-O Tires standards. 6. To perform daily paperwork as assigned by the Store Manager. 7. To assist with the daily maintenance of the salesfloor (including keeping displays full). 8. To assist with monthly inventories as requested by Store Manager. 9. To call tomorrow s service appointments to CONFIRM that they re going to show. 10. To call yesterday s service & tire customers to see if they re satisfied. 11. To send out Thank You Cards & Service Reminder Cards as needed. 12. Expected to participate with Go-Get Programs as requested. 13. To assist with Accounts Receivable billings & collections as needed by Store Manager. 14. Complies with all company policies and company standards. 15. Expected to attend any store meetings & training seminars as assigned by Store Manager. 16. Expected to perform & complete any other duties as assigned by the Store Manager & Store

5 JOB TITLE: MECHANIC 3. To assist in all Express Lane functions (including tire installations, wheel balancing, flat repairs & vehicle inspections. 4. To always maintain the highest standards of work and consistently abide by all company policies. 5. Performs alignment and suspension work according to store specifications and to the satisfaction of our customers. 6. Performs brake systems work according to store specifications and to the satisfaction of our customers. 7. Performs other service work such as CV Joints, AC work, Oil Change & Lubes, Lift Kits, and most any other undercar services according to store specifications and to the satisfaction of our customers. 8. Will assist with outside displays & outside grounds maintenance. 9. To sometimes assist with the unloading of daily trucks of merchandise & stocking it where it belongs. 10. To assist with monthly inventories as assigned by Store Manager. 11. Complies with all company policies and company standards. 12. Expected to attend any store meetings & training seminars as assigned by Store Manager.

6 13. Expected to perform & complete any other duties as assigned by the Store Manager & Store JOB TITLE: TIRE TECH 3. To assist in all Express Lane functions (including tire installations, wheel balancing, flat repairs & vehicle inspections. 4. To always maintain the highest standards of work and consistently abide by all company policies. 5. To perform all daily maintenance functions to maintain the shop to all Image Standards as required by the company. 6. To ALWAYS be in proper uniform including shirt, pants, work boots, & optional Big-O hat. 7. Will assist with outside displays & outside grounds maintenance. 8. To sometimes assist with the unloading of daily trucks of merchandise & stocking it where it belongs. 9. Will periodically assist with the rearranging of the tire racks and merchandise as needed. 10. To assist with monthly inventories as assigned by Store Manager. 11. Complies with all company policies and company standards. 12. Expected to attend any store meetings & training seminars as assigned by Store Manager. 13. Expected to perform & complete any other duties as assigned by the Store Manager & Store 14.

7 JOB TITLE: DAILY MAINTENANCE TECH 1. To always maintain the highest standards of work and consistently abide by all company policies. 2. Will perform various maintenance duties such as (cleaning the salesfloor, cleaning the customer lounge, emptying trash, cleaning restrooms, cleaning shop bays, cleaning shop equipment, cleaning windows, etc.). 3. Will assist with outside displays & outside grounds maintenance. 4. To sometimes assist with the unloading of daily trucks of merchandise & stocking it where it belongs. 5. Will periodically assist with the rearranging of the tire racks and merchandise as needed. 6. Complies with all company policies and company standards. 7. Expected to attend any store meetings & training seminars as assigned by Store Manager. 8. Expected to perform & complete any other duties as assigned by the Store Manager & Store

8 POSSIBLE SHOP LAYOUT BAY #1 BAY #2 BAY #3 BAY #4 BAY #5 BAY #6