Up to 25% improvement in sustainable performance

Transcription

1 Up to 25% improvement in sustainable performance

2 1 is a process performance management solution, focused on process-intensive industries. has been deployed with great success in manufacturing, distribution, wholesale, retail and services environments. 2 Manager s decision making focused on modeling, understanding, simulating and improving daily process performance. It is a suite of tightly integrated modules, each focused on specific aspects of value creation. consulting teams with more than 25 years of professional experience in business process performance management. Using a bottom-up approach, models the reality of the business operations, the processes, the cost drivers and all the resources involved in the value creation process. This detailed model, which ties to key components of the income statement, creates the foundation for powerful and meaningful simulations of process alternatives. The solution set-up, combined with a transfer of knowledge to the customer, design the foundation for lasting value creation. Global monitoring Supervision and monitoring of financial and operational performance across multiple sites; powerful reporting tools focused on pinpointing deviations and providing root-cause analysis in support of executive decision making. Diagnostic tools help understand current process strengths and weaknesses; what-if analysis tools simulate alternate designs to support continuous improvement. Customer Quality performance Economical Budget per formance A B Value Op er a ti o n a l per for mance `` Operational Monitoring 3 has proven itself in three domains: Supply Chain: Banking and insurance: Order management, distribution, transportation, invoicing - has successfully handled a broad range of supply chain challenges across many industries. document handling, check processing, claims management, invoice processing has a track record of improving back-office processes. Call centers: Call pickup times, response times, peak performance management, staffing allocation, escalation processes - s process management capabilities drive call center productivity. industries Company Products / Ser vices / Distribution : The operational per for mance master y 4 has been developed by & Simulation Per formance global view How provides a unique solution Engineering Together with its management functions. analyses and monitors performance from operational and financial perspectives. enriches traditional transaction-oriented business systems by providing a process-oriented view of the performance mechanisms. creates a closed loop of understanding, monitoring, analysis and corrective action. gives executives and operational managers the tools to improve process productivity, reduce process cost and monitor dayto-day execution. - A focus on value add Production capacity planning, day-to-day analysis of currently executing processes, event management and reporting in support of the operational manager. HR management: planning, competences and results at the individual level. works Analysis and Diagnostics: Achieve a detailed understanding of the current process, its strength and weaknesses, and its cost and revenue drivers 4USFBNMJOF ZPVS QSPDFTTFT Engineering and Simulation: Performance Management: Design, simulation and evaluation of new process alternatives and new organizational principles Continuous monitoring, adjusting and controlling of the business process; ongoing comparison of the actual results to the predictions of the performance model; recommendation of corrective actions. Financial Monitoring Daily monitoring of key components of the income statement, multidimensions value analysis from a business process perspective, putting cost and revenue components into the context of the daily business activities, creating a clear understanding of all elements of the contribution margin. is a SaaS (Software as a Service) solution, XML a delivery model with numerous advantages: Easy implementation that complements existing investments in business systems. Global access to a solution hosted in the DSIA data centers. A new approach to lasting value creation does more than provide advice on performance improvement - the solution helps make sure that the recommendations are implemented and become a part of the day-to-day business process. On a daily basis, helps align throughputs, costs and processes to make sure that performance is in line with changing market demands. and strategic performance improvement helps creating cross-functional process definition and process transparency, giving all participants across the enterprise visibility to process performance, performance drivers, and non value-add activities. The cross-functional nature of s process definitions provides an unprecedented capability to identify improvement opportunities. The process definitions, combined with the analysis and simulation capabilities, allow all participants to understand how process changes that span more than one business function can create value for the enterprise. The combination of analysis, modeling and ongoing monitoring creates a platform for lasting value creation and continuous, strategic performance improvement. A cost-effective implementation that does not require upfront capital. A modular offering focused on quick deployment and short time to value. A solution that can integrate transactions from heterogeneous host systems in a global infrastructure. to flows Clients IT t o i n vo i ci n g Cost data Transactions T ime measurements The solution can be acquired and implemented in a license mode. method SOLUTION Who uses

3 1 is a process performance management solution, focused on process-intensive industries. has been deployed with great success in manufacturing, distribution, wholesale, retail and services environments. 2 Manager s decision making focused on modeling, understanding, simulating and improving daily process performance. It is a suite of tightly integrated modules, each focused on specific aspects of value creation. consulting teams with more than 25 years of professional experience in business process performance management. Using a bottom-up approach, models the reality of the business operations, the processes, the cost drivers and all the resources involved in the value creation process. This detailed model, which ties to key components of the income statement, creates the foundation for powerful and meaningful simulations of process alternatives. The solution set-up, combined with a transfer of knowledge to the customer, design the foundation for lasting value creation. Global monitoring Supervision and monitoring of financial and operational performance across multiple sites; powerful reporting tools focused on pinpointing deviations and providing root-cause analysis in support of executive decision making. Diagnostic tools help understand current process strengths and weaknesses; what-if analysis tools simulate alternate designs to support continuous improvement. Customer Quality performance Economical Budget per formance A B Value Op er a ti o n a l per for mance `` Operational Monitoring 3 has proven itself in three domains: Supply Chain: Banking and insurance: Order management, distribution, transportation, invoicing - has successfully handled a broad range of supply chain challenges across many industries. document handling, check processing, claims management, invoice processing has a track record of improving back-office processes. Call centers: Call pickup times, response times, peak performance management, staffing allocation, escalation processes - s process management capabilities drive call center productivity. industries Company Products / Ser vices / Distribution : The operational per for mance master y 4 has been developed by & Simulation Per formance global view How provides a unique solution Engineering Together with its management functions. analyses and monitors performance from operational and financial perspectives. enriches traditional transaction-oriented business systems by providing a process-oriented view of the performance mechanisms. creates a closed loop of understanding, monitoring, analysis and corrective action. gives executives and operational managers the tools to improve process productivity, reduce process cost and monitor dayto-day execution. - A focus on value add Production capacity planning, day-to-day analysis of currently executing processes, event management and reporting in support of the operational manager. HR management: planning, competences and results at the individual level. works Analysis and Diagnostics: Achieve a detailed understanding of the current process, its strength and weaknesses, and its cost and revenue drivers 4USFBNMJOF ZPVS QSPDFTTFT Engineering and Simulation: Performance Management: Design, simulation and evaluation of new process alternatives and new organizational principles Continuous monitoring, adjusting and controlling of the business process; ongoing comparison of the actual results to the predictions of the performance model; recommendation of corrective actions. Financial Monitoring Daily monitoring of key components of the income statement, multidimensions value analysis from a business process perspective, putting cost and revenue components into the context of the daily business activities, creating a clear understanding of all elements of the contribution margin. is a SaaS (Software as a Service) solution, XML a delivery model with numerous advantages: Easy implementation that complements existing investments in business systems. Global access to a solution hosted in the DSIA data centers. A new approach to lasting value creation does more than provide advice on performance improvement - the solution helps make sure that the recommendations are implemented and become a part of the day-to-day business process. On a daily basis, helps align throughputs, costs and processes to make sure that performance is in line with changing market demands. and strategic performance improvement helps creating cross-functional process definition and process transparency, giving all participants across the enterprise visibility to process performance, performance drivers, and non value-add activities. The cross-functional nature of s process definitions provides an unprecedented capability to identify improvement opportunities. The process definitions, combined with the analysis and simulation capabilities, allow all participants to understand how process changes that span more than one business function can create value for the enterprise. The combination of analysis, modeling and ongoing monitoring creates a platform for lasting value creation and continuous, strategic performance improvement. A cost-effective implementation that does not require upfront capital. A modular offering focused on quick deployment and short time to value. A solution that can integrate transactions from heterogeneous host systems in a global infrastructure. to flows Clients IT t o i n vo i ci n g Cost data Transactions T ime measurements The solution can be acquired and implemented in a license mode. method SOLUTION Who uses

4 1 is a process performance management solution, focused on process-intensive industries. has been deployed with great success in manufacturing, distribution, wholesale, retail and services environments. 2 Manager s decision making focused on modeling, understanding, simulating and improving daily process performance. It is a suite of tightly integrated modules, each focused on specific aspects of value creation. consulting teams with more than 25 years of professional experience in business process performance management. Using a bottom-up approach, models the reality of the business operations, the processes, the cost drivers and all the resources involved in the value creation process. This detailed model, which ties to key components of the income statement, creates the foundation for powerful and meaningful simulations of process alternatives. The solution set-up, combined with a transfer of knowledge to the customer, design the foundation for lasting value creation. Global monitoring Supervision and monitoring of financial and operational performance across multiple sites; powerful reporting tools focused on pinpointing deviations and providing root-cause analysis in support of executive decision making. Diagnostic tools help understand current process strengths and weaknesses; what-if analysis tools simulate alternate designs to support continuous improvement. Customer Quality performance Economical Budget per formance A B Value Op er a ti o n a l per for mance `` Operational Monitoring 3 has proven itself in three domains: Supply Chain: Banking and insurance: Order management, distribution, transportation, invoicing - has successfully handled a broad range of supply chain challenges across many industries. document handling, check processing, claims management, invoice processing has a track record of improving back-office processes. Call centers: Call pickup times, response times, peak performance management, staffing allocation, escalation processes - s process management capabilities drive call center productivity. industries Company Products / Ser vices / Distribution : The operational per for mance master y 4 has been developed by & Simulation Per formance global view How provides a unique solution Engineering Together with its management functions. analyses and monitors performance from operational and financial perspectives. enriches traditional transaction-oriented business systems by providing a process-oriented view of the performance mechanisms. creates a closed loop of understanding, monitoring, analysis and corrective action. gives executives and operational managers the tools to improve process productivity, reduce process cost and monitor dayto-day execution. - A focus on value add Production capacity planning, day-to-day analysis of currently executing processes, event management and reporting in support of the operational manager. HR management: planning, competences and results at the individual level. works Analysis and Diagnostics: Achieve a detailed understanding of the current process, its strength and weaknesses, and its cost and revenue drivers 4USFBNMJOF ZPVS QSPDFTTFT Engineering and Simulation: Performance Management: Design, simulation and evaluation of new process alternatives and new organizational principles Continuous monitoring, adjusting and controlling of the business process; ongoing comparison of the actual results to the predictions of the performance model; recommendation of corrective actions. Financial Monitoring Daily monitoring of key components of the income statement, multidimensions value analysis from a business process perspective, putting cost and revenue components into the context of the daily business activities, creating a clear understanding of all elements of the contribution margin. is a SaaS (Software as a Service) solution, XML a delivery model with numerous advantages: Easy implementation that complements existing investments in business systems. Global access to a solution hosted in the DSIA data centers. A new approach to lasting value creation does more than provide advice on performance improvement - the solution helps make sure that the recommendations are implemented and become a part of the day-to-day business process. On a daily basis, helps align throughputs, costs and processes to make sure that performance is in line with changing market demands. and strategic performance improvement helps creating cross-functional process definition and process transparency, giving all participants across the enterprise visibility to process performance, performance drivers, and non value-add activities. The cross-functional nature of s process definitions provides an unprecedented capability to identify improvement opportunities. The process definitions, combined with the analysis and simulation capabilities, allow all participants to understand how process changes that span more than one business function can create value for the enterprise. The combination of analysis, modeling and ongoing monitoring creates a platform for lasting value creation and continuous, strategic performance improvement. A cost-effective implementation that does not require upfront capital. A modular offering focused on quick deployment and short time to value. A solution that can integrate transactions from heterogeneous host systems in a global infrastructure. to flows Clients IT t o i n vo i ci n g Cost data Transactions T ime measurements The solution can be acquired and implemented in a license mode. method SOLUTION Who uses

5 : supply Chain Case Studies Replenishment Problem Statement: Increased transportation costs, multiple deliveries, growing inventory levels at stores, and a forecasted major revenue increase forced management to reconsider the way to replenish the stores. Results: For presentations to board level, identified detailed process changes responsible for major inventory reductions; enabled reallocation of resources in stores from logistics to selling staff; 33% savings on transportation and distribution costs from suppliers to stores. SUPPLIERS Data points: 283 inventory management points (stores and suppliers); 48,341 SKUs; over 12 million order lines per year. Solution: Creation of a bottom-up model of the current processes and the associated cost drivers; modeling and simulation of three alternatives (cross-docking, flow-through and deliver-from-stock); board-level review; implementation support for chosen alternative. STORES RESULTS distribution Problem Statement: The enterprise was faced with a triple challenge of managing cost, reducing inventory, and improving throughput. The executive team decided to migrate from a centralized national distribution center to a network of regional distribution centers. s modeling and analysis tools were used to determine the details of the new operating model. Data points: Multiple product lines; a variety of software platforms; 8,000 SKUs; 18 million order lines per year. Solution: Modeling of the new processes, the events and the alerts; support for the transformation from the old operating model into the new model; continuous monitoring of the logistics providers and their process execution; identification of meaningful events and performance deviations; recommendation of corrective actions. Results: Improved visibility to the operational processes and flows; faster management reaction time (moved from monthly financial review to daily/weekly action based on operational and financial data); Identification and transfer of best practices; Improved labor productivity by 20%.

6 Contact our implementation partners for lasting value creation and continuous, strategic performance improvement St re a m l i n e yo u r p ro c e s s e s Olivier Naux conseiller St re a m l i n e yo u r p ro c e s s e s tél/phone : mobile/cell phone : o.naux@ab-value.fr DSIA - Groupe Kuehne+Nagel rue Paul Bellamy - Nantes Fax : Tél : rduteil@ab-value.fr DSIA - 16 rue de la petite Sensive Nantes - France Tel.: sales.contact@abvalue-dsia.com contact Powered by DSIA ELUÈRE & ASSOCIÉS - RCS Nantes B