BUSINESS PROFILE * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Transcription

1 BUSINESS PROFILE * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * BALI COMPUTER SERVICES (BCS) Established on 2005 in Eastern Province of Dammam, Kingdom of Saudi Arabia Part of the locally network info@bali.com.sa Contacts Toll Free Help Line: Location: Head Office: King Khaled St, P.O. Box 8968 Dammam 31492, Saudi Arabia Tel: , Fax: Jeddah Branch: Al-Steen Road, Al-Alsteen, beside Aswag Restaurant, K.S.A. Tel: , Fax: OUR MERITS unique and creative solutions that meet the clients expectations not only by realizing the clients business objectives, but particularly by our strict to the ethical standard principles of public relations continuous search or opportunities beyond the agreed communications and business objectives creative approaches to the clients special needs in order to find unique and tailored communications solutions team work based on the implementation of progressive communications disciplines based on instant access to personal and information resources of the global network professional quality of services provided by a highly motivated team with productivity and competitiveness OUR STRENGTHS creative work with information professional and strictly ethical relations between the client courage and readiness to communicate on behalf of a client in terms of crisis expertise and professionalism unique solutions international know-how, combined with experience in the local competitiveness intellectual and electronic links to BCS local network

2 wide-ranging contacts flexibility and attainability OUR MISSION Our company s mission is to create informed opinions in key costumer on behalf of our clients interests through creative means of information and communication. We achieve our clients intended business goals by ethically shaping and influencing the mindsets of key costumer. To achieve the business goals of our clients, we consistently apply the principles of Perception Management, a BALI COMPUTER SERVICES. ETHICS AND STANDARDS As a Saudi organization, it is very essential that we represent the values of Saudi Arabia. Thus, our Service & Operation Center is complete in every possible detail. Our physical assets/documentations are always improving, and this improvement is taking place transparently to impress the customers with better level of service. It s part of our mission to give every customer a successful solution in every way we can. We do not charge our customers upon market offer/demand. We charge what is required for the service and hardware, to make an honest deal and build a mutual relationship. BUSINESS SUCCESS RELATIONS & PARTNERS SERVICE AVAILABILITY There is no such thing as an information vacuum. When there is a lack of hard information, hearsay fills the gap. The ability to promptly communicate key messages to target clients can improve perceptions of services, but only assuming the basic ethical principles of client or customer are respected. It is only these principles which can provide a long term professional relationship between Customer based on the quality of information. Building customer relation is surely no secret veiled in magic. Well managed customer relations have a major positive impact on our company reputation and should not be

3 neglected under any circumstances. Strategy and tactics in business relations are always reflected in BCS-designed activities. Our customer relations specialists have extensive experience in this field apart from company spokespersons, Formulating and communicating key messages is a matter of drill, not talent, and it can be learnt. All communications programs and service are based on knowledge of computer relations and personal appearance principles. BCS provides such software and maintains an extensive list of prominent business personality of our services. e.g. Maintenance Hardware diagnostics and repairs Health checks, cleaning and computer tune up Computer desktop or laptop overheat System faults, blue screens - Random crashes, windows not start System freezes and hangs Slow computer - Locate and fix bottlenecks slowing Operating system install - Installing Windows XP, Windows Vista or Windows Server CRT and LCD maintenance Upgrades - Install more memory or a larger hard drive Modem / Router / ADSL modem and other hardware installation & configuration Disaster data recovery and SATA recovery Software installations and patching Storage and back-up management Virus, spyware, malware and adware detection, removal and protection Effective antivirus, spyware and adware protection Complete Data backup and recovery Internet sharing solutions Wired and wireless networking and network On-site maintenance Software Providing a complete Software applications programming service basing on premade script or well-known open source framework.

4 Software applications programming bases on workflow to improve it, computerizes business process and offers full automation to productivity; Advanced computing technologies and sophisticated new languages and programming tools Converts that design into a logical series of instructions that the computer can follow Software scripting, programming languages, database development and other related technical subjects. Conceive, design, and test logical structures for solving problems by computer. Visual Basic programming, development & system application development. Progressive programming, analyzed, designed, developed, debugged and implemented several bilingual (English/Arabic) systems such as Personal Systems, Payroll Systems, Accounting Systems, Purchasing Systems, Inventory Systems, Management Systems, Registration Systems, Government Systems and other systems Good experience and knowledge in handling computer systems, maintenance and troubleshooting MS operating systems and software Supervised all software analysis and developments Optimize utilities to export data to MS application such like Excel, Word, and integrate the system with SMS database Testing and running software of head office and branches Networking Installations Cabling Section: UTP CAT 6/CAT 5, Long-Medium range Accuracy Testing, Labeling, Sequencing and Terminations Multi-mode/single-mode fiber optic cable installations Optical cables testing & documentation IDC types and punch down tools Testing, hand-held tester and basic fault finding Testing optical cable using Power Meter ( Fluke ) Fitting simplex/duplex connectors Structuring network cabling & Techniques Customized fiber optic communications

5 Network communication cabling standards & their basics Transcriptions of terms & parameters in network communications Cabling management & classified installation Trainings Configuration Section: Basic network & different types of networks configurations Installation & Troubleshoot Windows 2003,2008 Servers and streamlining the user policy. Network Assessment and Documentation (including technical, operational, and economic assessment) Implementation of TCP/IP & related Services-DHCP/DNS/WINS Build and maintain Visio documentations for Clients Maintain documents of work perform during the day Designing and implementation of customers network infrastructure Managing User accounts using Active Directory Help negotiate hardware, software, and circuit contracts for customers Perform Troubleshooting end-to-end between the two sites Design and implementations of IT Environment Develop and Explore IT support to simplify present processes Troubleshoot IT related issues and provide solutions Strategic Planning, Budgeting, Structuring and delivering MIS to value add to business Providing effective IT support to business operations by providing, developing and implementing the strategy, plans and programs through proper technology management Configure and implement Remote Access Solution: VPN, ISDN dial up, ADSL Ability to develop an IT-SAVY organization through concerted efforts on training PC Desktop assembly and installing Windows category, Microsoft office, different applications, etc. Field and Site installations of different kind of network device

6 Familiarization of hardware s and software s Office/Paper works trainings Telecommunications Coordinating land line providers Cabling Management MDF Management General Administering of PBX(Central) Installation, Programming & Commissioning Negotiating Maintenance Service Internet and Network Service Relations The internet is an important medium scale for building relationships with all customers for all companies, regardless of sector. The internet allows opinions to be received by the entire on-line population, but also opens up novel ways of establishing a dialogue with target client. The internet allows for personal communication and helps utilize creative tools for attracting the attention of target clients. According to BCS research, a company reputation may only improve when the company website provides information relevant for the professional and lay public and the company s business partners. The most important target clients, such as local government and business personality, have access to the internet. A mere internet presence is not enough today. Beyond traditional communications via the bricks and mortar mass necessity, the Internet provides innovative communications opportunities that we recommend to use if appropriate. Bali Computer Services helps clients create effective internet communications strategies, and together with experienced subcontractors provides a variety of internet related services ranging from internet surveys to web video connections. BCS is Internet Franchiser from Internet Service Provider. Standard Period of Warranty When proposing job strategies and/or projects we aim to cultivate the business environment and generate a provable positive impact on our client s business results. The projects are usually intended to change the selected target groups behavior by creating substantiate and informed opinions. A change in opinion usually results in a change of behavior. Such a managed shift in opinions

7 may we turn have a positive impact on sales and service, In short, this is the heritage of Bali Computer Services which we revive with each and every one of our clients. For BCS, good warranty is good business relationship. We offer an 12 months of warranty period Problem Management Substantially, BCS acted on by communication from the costumer to sharing some opinions regarding some difficulties of any problems probably as services maintenance is concern, from the customer, immediately BCS personnel visit as soon as we can make the customer comfortable. Managing schedules and check-list of services to the costumer is reliable from BCS. Information is our dependability to the clients. Service Request Processing BCS maintenance service is sufficiently yearly basis performing by BCS personnel according to the processed of date will started and instantly, service is provided upon request by the customer at all time. Time management of requesting service to BCS is appropriate by first come-first serve service appearance of personnel to the costumer with extra reliable information from time to time and performed additional task as per costumer required. For more information, you can log on or visit our website HELPDESK Support@balics.com

8 LOCATION MAP ( Form 1-15, Ver 1.0, Last Update Jun,2009)