THINGWORX INDUSTRIAL INNOVATION PLATFORM. Jens Peter Hervil. PTC/User Nyborg

Transcription

1 THINGWORX INDUSTRIAL INNOVATION PLATFORM Jens Peter Hervil PTC/User Nyborg

2 THE ESSENCE OF INDUSTRIAL INTERNET OF THINGS SOLUTIONS IIoT is about applying digital technology to the physical world and creating value IIoT is about much more than acquiring data from machines This physical digital convergence requires orchestration of product design content, operational data, supporting business systems, and the people who operationalize processes While there are common, recurring solution patterns, all enterprise solutions require customization to meet complex use cases Solutions demand agility this means enabling domain experts, partners, and customers themselves to participate in the solution design, creation, and evolution 2

3 THINGWORX IS A system of integral capabilities for creating solutions with physical and digital convergence An ecosystem of partners and developers 3

4 THINGS ARE CHANGING 4

5 IOT CREATES ENORMOUS BUSINESS OPPORTUNITY C $ IMPROVE CUSTOMER EXPERIENCE OPTIMIZE BUSINESS PROCESSES DIFFERENTIATE OFFERING DRIVE NEW REVENUE STREAMS Leverage data from connected products for improved service, support and usability Combine real-time data with existing systems to increase efficiency Increase pace of product and service innovation Unlock new business models and realize new value-add opportunities 5

6 CONNECTED PRODUCT MATURITY MODEL 6

7 SERVICE EXPECTATIONS ARE RAPIDLY TRANSFORMING 1 Manufacturers Expect Services to Provide Increased Revenue and Profitability For every $1 in equipment sales, we have the potential for $12 in sales of services. / 2 Customers Are Demanding Outcomes, Not Products When we ask customers, they keep telling us, I don t want to just buy your products I want you to help me operate more effectively and efficiently. Kevin Bollum, Vice President of Building Services, Trane 7

8 SERVICE IS THE LEADING USE CASE FOR IOT Smart, Connected Products Drive Two Levels of Accelerated Service Transformation Operational Effectiveness Strategic Differentiation Reactive Proactive New Product Sales Products as a Service On Site Remote Break Fix Performance Based Blind Data Driven Equipment Uptime Operation Optimization Historic Present & Future Product Value Chain Customer Value Chain 9

9 23% of manufacturing service leaders have adopted a proactive maintenance approach, focused on product monitoring - IDC 38% of manufacturing service leaders have adopted a preventive maintenance approach - IDC 40% of Top 100 discrete manufacturers plan to provide Product as a Service - IDC 70% of global discrete manufacturers will offer connected products - IDC CONNECTED PRODUCTS AND DIGITALIZATION ARE KEY TO A SUCCESSFUL TRANSFORMATION

10 CUSTOMER IMPROVED BUSINESS OUTCOMES Faster Service Delivery 50 % Reduction in mean time to repair 50 % Reduction in case resolution time Reduced Cost Of Service % Reduction in truck rolls % Reduction in unplanned downtime 66 % Reduction in service requests Growth in Service Revenue % Increase in service contract renewals 33 % Increase in customer satisfaction 11

11 CUSTOMER REFERENCES 15-30% less truck rolls/field service visits (Abbot Diagnostics, Electa, Applied Biosystems) 66% reduction in service requests (Converse) 15% -40% reduction in unplanned downtime ( Diebold, Leica) 33% increase in customer satisfaction (Egenera) 5% increase in service productivity (Leica) 50% decrease in case resolution time (NetApp) 15% reduction in service costs (Phillips Healthcare) 12% - 30% increase in service contract renewals (Phillips Healthcare, Quantum Corp) 50% reduction in mean time to repair (Varian Medical) 42% reduction in on-site visits (Varian - $2k per visit) 12

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13 CONNECTED PRODUCT MATURITY MODEL 14

14 THINGWORX ADDRESSES THE CHALLENGES TO REALIZING THAT BUSINESS OPPORTUNITY Excited about Industrial Innovation but not sure how to get started Finding necessary resources that understands the entire stack Unforeseen costs with maintaining and improving a DIY approach Inability to anticipate future needs Created one app but unable to scale or modernize 15

15 Purpose-Built for Industrial Innovation Quickly Create & Deploy Industrial Apps & AR Experiences Agile & Flexible Wrap & Extend Existing Technology Expansive Ecosystem 18

16 THE THING MODEL The Thing Model is a collection of entities that represent your process, solution or application. Things provide context into your IoT data and are the building blocks for application developers Things have structure and relationships that represent your real world objects 19

17 THINGS AS APPLICATION BUILDING BLOCKS Things 3c a897c 4jklzp0 Enterprise Systems Service Manufacturing Finance Operations Engineering Sales Thing Template Appliance Properties Services Events Subscriptions Properties Running hours Average temp Warranty Load Size Services Check Wash Update firmware Report Failure Events Wash Complete Wash Started Malfunction Subscriptions Clothes ready Detergent available 20

18 THINGWORX INDUSTRIAL CONNECTIVITY Powered by Kepware, the industry s leading industrial connectivity platform Library of 150+ device & client drivers and advanced plug-ins supporting thousands of devices and other data sources Provides operations data to traditional Industrial Automation clients (via OPC and proprietary protocols) and new IoT solutions (via MQTT & IT-centric protocols) Meets the highest standards of quality through third-party validation 21

19 COMPOSER THING MODELING TOOL Model KepServer Tags into the ThingModel 22

20 MASHUPS Mashups are the fastest way to build IoT desktop and web applications Mashups allow you to see and interact with your Things The Mashup Builder is the WYSIWYG developer tool for creating content Widget Area Layout Area Services Area Properties Panel Connections Area Service Properties 23

21 SAMPLE MASHUP CONTENT 24

22 THINGWORX ASSET ADVISOR FOR SERVICE CAPABILITIES Monitor multiple asset performance in real-time Alerts based on thresholds or irregular operating conditions Notification of alerts via or text message Detailed views of sensor information to help troubleshooting Provides remote access to assets Bi-directional file transfers with asset Asset list with operating status and alerts Sensor data detects irregular operating conditions Detailed view of sensor information BENEFITS Prevent unscheduled downtime by anticipating issues Detect irregular operating conditions Reduce travel cost with less service visits Take actions before failures occur 25

23 INTEGRATE BUSINESS SYSTEMS AND PROCESS Workflow Builder enables business users to quickly build automated and repeatable workflows Workflow Manager provides monitoring and analyzing workflows Integration connectors allow back-end system connectivity (SAP ERP, Windchill) 26

24 DELIVERING VALUE TO ENTERPRISES THROUGH DIGITAL TRANSFORMATION AZURE CLOUD SERVICES INTEGRATION TO MICROSOFT DYNAMICS 365 HOLOLENS SUPPORT IN THINGWORKS

25 SERVICE INTEGRATION MICROSOFT VIDEO 28

26 MICROSOFT HOLOLENS SUPPORT Problem statement Companies see HoloLens as a way to put AR in production but it is hard to create the experiences for HoloLens! New ThingWorx Studio Out-of-the box, fast & easy creation of HoloLens experiences without coding Benefit For many companies it is the AR content authoring breakthrough needed to deploy HoloLens commercially at scale A viable wearable option 29

27 ENABLES KNOWLEDGE TRANSFER BOEING & IOWA STATE 30% faster simulated wing assembly SRI 47% faster comprehending training instructions Source: AREA Source: SRI

28 REAL-TIME INTELLIGENT ANOMALY DETECTION Finds anomalies in real-time Automatically observes and learns the normal state pattern No need for setting rules or applying pre-calculations Monitors for anomalies and delivers real-time 32

29 PREDICTIVE INTELLIGENCE ENGINE Machine learning is used to automatically build and validate predictive models without assistance from a statistician, using data from your your Things data as a learning source. A patent-pending technology explores various sophisticated predictive modeling algorithms to determine the best algorithm to use for each data set and predictive topic Automated machine learning ready data preparation without ETL (when used with ThingWorx Composer) Dramatically reduces or eliminates the need for an expert team in modeling algorithms or technologies Automatically identifies and reveals which data signals are most important in predicting outcomes These predictive models are instantly usable to perform predictions and optimization determine recommendations 33

30 AUTOMATED PREDICTIVE INSIGHTS Automatically build and validate predictive models without assistance from a statistician, using your Thing data as a learning source Subscribe your things to one or more predicted outcomes (time to failure, future efficiency, etc.) Real-time or batch predictions ( scoring ) Uses prediction models generated by ThingWorx Analytics Server or equivalent PMML-compliant prediction model generation tool 34

31 AUTOMATED PREDICTIVE MODELING WITH THINGWORX ANALYTICS 35

32 AUGMENTED REALITY IS NOW! 38

33 NÆSTE: Teknisk Præsentation 39