Denver Public Schools Strategic Sourcing Department 780 Grant Street Denver, Colorado Request for Proposal BD1719 Mobile Device Management

Transcription

1 Denver Public Schools Strategic Sourcing Department 780 Grant Street Denver, Colorado Request for Proposal BD1719 Mobile Device Management ADDENDUM NUMBER ONE THIS ADDENDUM MUST BE ACKNOWLEDGED. THIS ADDENDUM SHALL BECOME A PART OF THIS SOLICITATION. Amend BD1719 Request for Proposal, Mobile Device Management, dated February 17 th, 2015, as follows: The attached answers have been provided by the District in response to the questions submitted via . Proposal due date and time have NOT changed. Proposals are due by 2PM local Denver time on March 11 th, If your proposal has been submitted and you wish to amend it, please modify your proposal on company letterhead. The amended proposal must be received prior to the time and date set for the proposal opening. Each modification submitted to the District's Strategic Sourcing Office located at 780 Grant Street, must have Vendor s name and return address and the applicable RFP number and title of the RFP clearly marked on the face of the envelope. If more than one modification is submitted, the modification bearing the latest date of receipt by the District's Strategic Sourcing Office will be considered the valid modification. This addendum must be acknowledged, whether or not you amend your proposal. PRINT OR TYPE YOUR INFORMATION Name of Company: Fax: Address: City/State: Zip: Contact Person: Title: Phone: Authorized Representative s Signature: Phone: Printed Name: Title: Date: Approved by: Date: Reviewed by: Date: BD1719 Add #1 Page 1 of 1

2 Q1. Can the District please define what qualifies as "non compliance" under section VI. Compliance with Law and District Policies? A1. Contractors/Vendors are expected to comply with all State and Federal Laws as well as District Policies. Please see section VI. Compliance with Law and District Policies. Q2. Is the request of resumes in TAB B (under a separate Tab) covered by TAB F item D resumes? A2. Resumes should be included under TAB F. Q3. We anticipate using the Apple Deployment Enrollment Program for the ipads and want to ensure that we would be able to meet Apple guidelines for the program. Are the ipads being purchased directly from Apple or a vendor that reports serial number and purchase information to Apple for the purposes of the DEP? A3. DPS ipads are purchased directly from Apple. Q4. What model and configuration of ipads are being used in the deployment? (i.e. ipad 4th Generation Wi-Fi 16GB) Do all of the ipads have the same hardware configuration? A4. We currently use the ipad 2 and above. Not all configurations are the same. Q5. Will the ipads need to be installed in cases before delivery to the students and staff? Will you require the vendor's assistance in installing the devices in cases? A5.Installing cases is not required. Q6. Are the ipads being prepared for issue in a central location or in the individual schools and support centers? A6.iPad preparation are issued and configured at individual schools.

3 Q7. Does DPS need the assistance with other Apple programs beyond VPP or DEP, like Apple ID for Students (a program for students under 13?) Will this assistance need to be rendered every year for new students? A7. DPS does not need assistance with other Apple programs as a requirement. Any additional opportunities or functionality can be included as a value add. Q8. Will the vendor need to supply asset tag and support labels for use in the deployment? If so, where are the school districts requirements? A8.Vendor is not responsible for asset distribution or support. Q9. Do you currently have any MDM solution in use for staff and administrators for personally owned (BYOD) devices? If proposed, would you like these devices integrated into our proposal? A9.No current solution. Q10. What do you current solution for delivery outside your network? Will students use these systems? (i.e. Exchange ActiveSync, Google Apps, or other IMAP provider) A10. DPS currently uses ActiveSync and Google Apps. Q11. Do you currently have or planning to purchase Chromebooks under the Google Chromebooks and Chromeboxes for Education programs within the next 12 months? A11. DPS is currently under contract with a vendor for Chromebooks. Moving forward, we will look into other opportunities. Q12. If proposed, would you like the option to remove access to the Apple App Store and itunes on school-owned devices? A12. Please list all functionality. All functionality will be evaluated in the decision process. Q13. What (if any) wireless access points are currently being used? If using a preferred vendor for network access control, who is it? A13. DPS uses Cisco 1142i, 2602i, 2702i, and waps. The majority are currently Total of approx We currently use Cisco ISE (Identity Services Engine) for our wireless NAC.

4 Q14. Do you currently utilize any cloud-based file storage systems? If so, what service do you use (i.e. Dropbox, Google Drive, OneDrive?) A14. DPS has a Google domain and utilizes Google Drive. Q15. Will you require on-going training for new DPS resources and employees? How often will you require this training and can it be performed in a digital classroom format? A15. Ongoing training will be handled by the DPS tech staff. However, opportunities for vendor training can be included as a value add. Q16. Will the training's scope be limited to the MDM solution? If not, will the scope include ios usage and support? A16. Training requirements are specific to the MDM solution. However, opportunities for additional training can be included as a value add. Q17. If proposed, would you prefer contacting us for support with Apple devices and the MDM solution as part of a service-desk integration over contacting Apple and the MDM solution provider? A17. We will consider all solution options, with focus on the most effective and quickest solution. Q18. As part of a service-desk integration proposal, what are the school district's standards regarding retainers for support in order to receive preferred or discounted pricing? A18. The District would require a contract for support to be in place with the awarded vendor. Q19. How are ipads allocated within DPS: by student, by class, by instructor? Can you provide quantity s for each allocation type? A19. ipads are purchased per school. Allocations range by student, class, and instructor. Quantities range from one to many.

5 Q20. Can you describe the use cases for the ipads? You mention that ipads will be used both in and out of the classrooms? What are the things that will happen outside the classroom? Is classroom use the primary objective? A20. ipads are used in classroom setting, some are used for online assessments, and a couple schools have the devices travelling home with students. Q21. On the call DPS mentioned that the ipads are currently managed via configurator, can you confirm these ipads are in Supervised mode? A21. The district has a wide range of configurations. Most schools utilize Apple Configurator. Many schools place the ipads in Supervised mode, while others do not. Q22. Are the ipads wi-fi only or wi-fi+3g? ; will future ipads be of the same type? A22. There are ipads that are wi-fi only and +3G, with the vast majority wi-fi only. Q23. What is the weighting of each of your requirements in section 1.4 on a scale of 1-10, 10 being the most important? Are all the requirements listed (other than the Optional ones) weighted the same and are they all a 100% must be solved. Can you please give each requirement a weighting of importance, 1-10, with 10 being the most important. A23. Our noted requirements will be equally evaluated, optional requirements will not be included in the scoring. Q24. If all requirements hold the same weighting and importance, in order to meet every requirement out of the first gate, is DPS open to a hybrid solution, multi-provider technology? A24. All solutions are welcome.

6 Q25. In the conference call, you mentioned Chromebooks and Windows devices are these a requirement?; if so Can you expound on the number of each type devices and the weighting of this requirement? On a scale of 1-10, 10 being very important, what weighting would you give the following: 1. Windows Support 2. Chromebooks 3. Android 4. Apple IOS A25. DPS is currently at or above 95% ios devices. We are interested in options that scale to include all other mobile OSs. Chromebooks are currently managed in Google, but functionality into the MDM is welcome. Q26. Would you be willing to give up some granular IOS functionality in order to facilitate Chromebook integration? A26. We have listed the requirements as it relates to our MDM priorities. Additional functionality is a plus. Q27. You referenced Granular role based access, would the below be of value: b. Would the ability for teachers to push content through an app to students be of added value? c. Would the ability for teachers to remotely collect documents from ipads be of value? A27.B. Yes C. Yes

7 Q28. Section 1.4, IOS-Specific. VPP and DPP : d. Do you mean supported by the integrator or the OEM? e. Are you willing to accept a solution that meets most requirements today, and will implement future support of the DEP/VPP programs in time for the defined implementation window? f. On a scale of 1-10, 10 being the most important, how important is it that the following is available at time of purchase? i. VPP ii. DEP A28.D. Supported by the OEM. E. As listed requirements, please provide your timeline for support of DEP/VPP. All solutions will be equally evaluated. F. As listed requirements, both VPP and DEP will be weighed equally. Please provide details on expected functionality at the time of purchase. Q29. On a scale of 1-10, 10 being the most important, how important is it that the following available at time of implementation? iii. VPP iv. DEP A29. As listed requirements, both VPP and DEP will be weighed equally. Please provide details on expected functionality at the time of implementation. Q30. Please clarify the following conflict: Page 16, Section 1.3 says On-Premise OR Cloud. Page 18, Tab B says On-Premise AND Cloud. A30. Please change OR on page 16, Section 1.3 to AND.

8 Q31. Section IV Proposal Prep: g. We are not clear where you want the vendors to address each of the items in the scope of work (1.3) and requirements met (1.4) to be addressed, should these be in Tab B or Tab C? h. Can you clarify more specifically what you want in each Tab B versus Tab C, or is Tab C simply a summary of Tab B? i. One interpretation of Tab B is DPS wants a scope of services for both an On Prem solution as well as Hosted solution depending on which you deemed more suitable for their environment. Is this accurate? A31. g. 1.3 should be included under TAB B and 1.4 under TAB C. h. Tab C should be and overall summary of your overall proposal. I. Yes, part of the evaluation will be to determine if On Prem or Cloud hosted is a better solution for DPS. Q32. Has Page 15 or 19 of the RFP been removed intentionally, or is this a type error in page numbering? A32. There was an error in numbering. Q33. Is there a Pricing form that we should be using, or are we to make up our own excel doc? Also, can you clarify the reference to Banks in section C.1? Per the bid document: Section B, #3: Unless otherwise specified, when a Specification and Pricing form is included as a part of the Solicitation, it must be used when the Vendor is submitting its Offer. The Vendor shall not alter this form (e.g. add or modify categories for posting prices offered) unless expressly permitted in the addendum duly issued by the District. No other form shall be accepted. Section C, #1: C. Pricing/Fee Schedule 1. Banks will need to segregate the Pricing/Fee Schedule in a separate tab from product summary or on separate CD/ROM or furnish the copy on a portable storage drive device (thumb drive) when responding to the pricing and fee schedule so that the technical proposal can be evaluated without consideration of the price or fee proposal. Pricing on CD/ROM or thumb drive must be in an unprotected Excel format. A33. Please see Section IV, Tab E Pricing. Vendors are to submit their own price proposal there is no specific pricing template. Under Section C, #1, this is a typo. It should read Vendors.