egovernment The Andhra Pradesh Experience

Transcription

1 egovernment The Andhra Pradesh Experience December 2006 Ajay Sawhney

2 Where can egovernment take us? Services designed from the point of view of the users citizens and businesses Convenient single window services Choice of multiple delivery channels Increasingly integrated and seamless services Integrated help desk and call centre for all government services Shift from a novelty to an expectation and from an expectation to a matter of right A citizen s right to convenience and comfort

3 State Level Strategy: Infrastructure & Building Blocks APSWAN (AP State Wide Area Network) Video-conferencing upto district level Teleconferencing Districts to Mandals APNet - Using KU Band over INSAT 3B AP Secretariat Campus Area Network CIOs training with IIMA & Satyam Shared databases: citizens, land, GIS Extensive training infrastructure

4 AP s Vision of e-government Secure Intranet INTERNET Core Applications Database Servers Application Servers Web Service Portal Payment Gateway DELIVERY CHANNELS IFIS Smart Cards Social Benefits Mgmt System Core DBs Land DB Citizen DB HRMS E-Procurement caringgov Data Warehouse DATA CENTRE Security & NMS Sys Storage Areas HELP DESK CALL CENTRE PKI Kiosks Service Center Single Window For Citizens E-Seva Home PC s Mobile Single Window For Business Group Applications CITIZEN BUSINESS Welfare Education Health Agriculture Home & Law Revenue Transport Municipal Ind & Comm Tourism Engineering Energy Departmental Outlets Departmental Applications

5 Simplifying Service Delivery Logical separation of functions of backend services and front-end service access providers Service-centric architecture Data standards and metadata framework Enables interoperability A messaging gateway middle layer (Unifie-X) Shared delivery channels, shared communication network, shared databases, shared applications, data centre and call centres Moving towards integrated service delivery

6 Core Applications smartcard e-proc Portal GIS SmartGov OLTP IFIS HRMS Data Centre Payment Gateway Datawarehouse PKI e-seva Agriculture Civic Services Revenue Business Engineering Education Judiciary Police Healthcare Welfare EIMS SMS CMS UMS e-health Telemed DIMS HIMS SBMS PAX WCMS MarkNet PMS ecrm e.biz CARD ecops VASTIS Excise FAST InSys LIFE MMIS PRISM MAS CGRS CCMS FACTS JUDIS ICPS CopSys FIS AGRIS e-government Blueprint.. an inside out view APIIS eacb APNET Kiosks

7 Admission Scholarship Student E-learning Exams Medicines HealthInfo Patient e-health Telemed Info Grievances Payments Citizen Works Services Delivery Channels Infrastructure Government Registration Taxpayer Returns e-payments Licenses Health Pensions Senior Citizen Insurance Old Age Home Schemes Vulnerable Subsidies Prices Advice Farmer Benefits e-government Applications e-government Blueprint e-government Blueprint.. an outside in view Licenses Returns Business e-business Credit Subsidies Helpdesk SHG s Benefits Rights Literacy Women Rights Children Crime Child Home

8 E-Governance Projects IT for high quality citizen services eseva, AP Portal, Municipalities, Parishkaram FAST/CFST, CARD, MPHS, LRMIS IT for high internal efficiencies eprocurement,treasuries, CMIS, APDMS, CaringGov IT for better enforcement of law COMPACT/VATIS, Excise E-COPS, Courts, Legal Caseload Management System IT for human resource development MSIT, APNET (Ku Band), 1000 Schools, Social Welfare IT for health care Hospitals, India Health Care (PHCs), Telemedicine

9 eseva Multiple services offered at each counter 249 centres in Hyderabad & all (116) municipal towns 35 lakh transactions per month Utility / Tax Payments Electricity, Water, Property Tax, Telephone bills, Mobile phone bills Filing Sales Tax Returns, payment of sales tax, traffic fines Certificates Birth / death certificates, Encumbrance certificates Passport and Licenses Filing applications for passports Municipal trade licenses, Learner s License, Vehicle registration Bus tickets train tickets, airline tickets, travel bookings Cinema tickets, Money Transfer, Investment services E-Payments on internet (

10 AP Portal A single window to all government information, forms, payments and interactive services Implemented through a JV with a technology partner Hosts multiple citizen services and software applications including exam results, hall tickets for statewide exams G-G MIS systems hosted apart from citizen services More services are being added continuously More than 1000 franchisee centres; competing with eseva

11 76 million records

12 Core Projects IT&C Dept Rajiv Internet Village Centres AP Broadband Network Strengthening eseva Telephonic & emergency services - call centres eprocurement Jawahar Knowledge Centres 86 JKCs/220 colleges/ students enhancing skills for employability Unifie-X Gateway & Standards

13 Departmental Service Projects Integrated Land Information System Strengthening & using MPHS Municipal Services Gram Panchayat Services Health Services Education Services Agriculture Services incl. Rural Credit Welfare Services Police Services Legal Services

14 e-procurement (Golden Icon winner) Implemented through PPP model Partner C1 India All processes are done electronically More than tenders representing procurement of Rs cr. finalized so far Tender processing time reduced from 4 to 6 months to 45 days; a significant number of tenders finalized within less than 7 days from last date of bidding Users include 14 Municipal Corporations & 54 municipalities for Engg. works, Goods & Services Significant cost savings ~ Rs cr.

15 AP Broadband Network Public Broadband Network by JV AP Aksh Affordable broadband services all over AP 2 Rs. 100 per month 100 Rs per month Fibre to every village 10 Gbps to each district headquarter (~25 towns) 1 Gbps to each mandal headquarter (~ 1125 towns) 100 Mbps to each gram panchayat (~ GPs) Every connection capable of supporting hosting content and services, and possibly outsourced work

16 Key Strategies Citizen-centric focus Plan egovernment around services to be delivered Simple themes with large user-base, tackling real problems Awareness of opportunity cost Careful pilots & rapid ramp-up ICT architecture for standards & interoperability Shared infrastructure, databases, applications Innovative use of technologies, esp. web-based & middleware Use of Public Private Partnerships Focus on people and change management Process reengineering in significant but digestible doses Buy services with quality of service & SLAs, not technology

17 Thank You More information is available on: