INPUT ZERO TECHNOLOGIES PVT. LTD. Call In the BSM Experts CORPORATE PROFILE

Transcription

1 PVT. LTD. Call In the BSM Experts CORPORATE PROFILE

2 Our Vision Industry Challenges Budgets Emerging trends Growing complexity Our focus Bringing improvement in IT service quality Improve Staff Efficiency Reduce Business, operational risks.

3 ITSM Services Overview Service Practices Service Service Monitoring Orchestration Automation COE & Innovation Group 100+ consultants & 60% certified ITSM Support resolves 10K+tickets Blueprints & Established processes Partners & Alliances

4 BMC Products - IZT Expertise REMEDY AUTOMATION ASSURANCE Incident Problem SRM Asset Change Database Automation Client Automation Server Automation Network Automation Client Control-M Trusight operations manager Capacity Optimization Application Performance ADDM Configuration Database Atrium Orchestration

5 ServiceNow Modules which were implemented at various customers Service Service Level Service Catalogue Field services Automation Incident Service Portfolio Cost Knowledge Problem Reports Dashboards Facility Service Automation Configuration Human Resources Change Asset CMDB Finance Module Operations Cloud Service Watch Event Service Mapping Discovery Custom Application Development

6 CAPABILITIES Consulting Services Digital Transformation Business Activities Business Processes Solutions Consulting Understanding current IT landscape Define objectives Create crystal-clear roadmaps for Cloud and ITSM projects Suggesting right fit ITSM solutions Process consulting & Execution Service Strategy Align the IT department with the core business Service Design Services provided by IT that support the business Service Transition Transitioning from a development phase in to an operational phase Service Operation Ensuring that services are delivered within the agreed upon service levels Continual Service Improvement Identifying and implementing improvements to provide better service.

7 CAPABILITIES Implementation Services - IZT follows PMP methodology and ITIL guidelines to deliver ITSM implementations. - Customers can tailor their implementation with a customized deployment plan based on their processes. - QuickStart implementation which focus on specific processes and applications - We drive IT transformation across the business through phased implementation of platform OBJECTIVE FOR IMPLEMENATION IS IT TRANSFORMATION Business Analysis Solution Architecture Project & Milestones Planning Deployment Testing Continuous Service Improvement PROJECT GOVERNANCE, RISK MANAGEMENT, DOCUMENTATION

8 CUSTOMIZATIONS & PRODUCTS BUILT ON SERVICENOW PLATFORM OUR PRODUCTS LANGUAGE TRANSLATOR FOR ITIL/ITSM SERVICE DESKS A 'Global Rule Based Language Translator for the multi geography Service Desks TEST AUTOMATION USING SELENIUM Developed automated scripts for testing which can be used as an service depending on the requirements. ASSET TRACKING USING QR / BARCODE SCANNING Automation of managing Inventory or Assets in an organization IN-HOUSE CAPABILITIES OF BUILDING CUSTOMIZATION Team consisting of consultants with skill s on Java, Javascript, and developers who are capable of Automation Workflows, etc. Integration With Third party products Enhancement Building bespoke applications

9 Telecom Billing & communication applications - Report Development - Universe Designing - Custom jobs & Automation for telecom

10 MANAGED SERVICE INSTANCE MANAGED INSTANCE CUSTOMER ENTERPRISE SERVICE MANAGEMENT TEAM CUSTOMER CUSTOMER CUSTOMER CUSTOMER BENEFITS Independent and branded ServiceNow and database instances Leverage expert team Custom application development as per business needs More agility & Differentiated value with an extensible platform Complete access to capabilities of the ServiceNow enterprise edition Easily scalable model No Capital investments Charge based on agents & functionalities No maintenance cost Low investments high returns Models Help Desk Service Desk 24by7 call center facility

11 IP & ACCLERATORS SIZE & EXPERTISE The largest and most experienced provider of ServiceNow services PRODUCT INSIGHT Interlocked with engineering and develope teams with earliest access to new releases and greatest knowledge IP & ACCELERATORS Built and utilize most sophisticated and leading edge implementation methodology & value accelerator tools SINGLE ACCOUNTABILITY Completely and passionately focused on customer success with ServiceNow products we are ServiceNow

12 Our Team and its capabilities OUR TEAM Team of 100+ consultants Team has complete hierarchy for executing end to end Projects along with SME s, project managers and pre-sales consultants Experienced & Certified consultants at every level Supporting world wide clients in different time zones Technical account managers for the smooth execution of engagement BA Architects Senior Consultants Consultants / Developers Administration / Support CONSULTING IMPLMENTATION SUPPORT INTEGRATION CUSTOMIZATION DEVELOPMENT OUR CAPABILITIES Includes managing of complete life cycle of ITSM tools Established offshore development processes. Worked in various industries such as telecom, ecommerce, finance and marketing

13 Our Team and its capabilities Alignment of IT strategy and planning with company's business goals. Optimization of information management through an understanding Of evolving business needs and technology capabilities. Strategic responsibility for the company's IT systems. Promotion of shared infrastructure and applications to reduce costs and improve information flow. Ensure that projects do not duplicate functionality or diverge from each other and business and IT strategies. Work with solutions architect(s) to provide a consensus based enterprise solution that is scalable, adaptable and in synchronization with ever changing business needs. Direct or indirect involvement in the development of policies, standards and guidelines that direct the selection, development, implementation and use of Information Technology within the enterprise.

14 IP & ACCLERATORS LANGUAGE TRANSLATOR FOR ITIL/ITSM SERVICE DESKS A 'Global Rule Based Language Translator for the multi geography Service Desks AUTOMATION TESTING FOR SERVICENOW APPLICATIONS Developed automated scripts for testing which can be used as an service depending on the requirements. ASSET TRACKING of non-it assets is a challenge in terms of location, condition, availability and utilization of capital assets. This solution with tight integration to ServiceNow gives a complete visibility using barcode or QR code tracking

15 Service Now Team Roles & Responsibilities SME: RFP Response Proposal Submission Solution Design Delivery Senior Consultant: Leading Implementation Executing Integration Project/Customer Coordination Code Review Consultant: Implementation Workflow / Customization Execution Documentation Core Configuration Unit Testing Administration Skills Synopsis Service Now SME 10+ Years Experience in ITSM domain(bmc /CA /Service Now) Business Analysis Solution Architecture ITSM Modules IM, PM, Configuration & Asset, Service Catalog, Release, IT GRC, Project Port Folio, HR, Finance, CMDB ITOM Discovery, Event, Service Mapping, Cloud Integration - LDAP, SSO, Web Services, SCCM, SNC Discovery, Sharepoint, etc. Service Now Senior Consultant 5+ Years Experience in ITSM Delivery, 2+ in Service Now Service Now and ITIL Certified Professional ITSM Modules ( IM, PM, KM, Configuration & Asset, Service Catalog, Release ), ITOM Integration - LDAP, Salesforce, SSO, Web Services, SNC Discovery, BMC Remedy etc. Bespoke application development Service Now Consultant 3+ Years Experience in in Service Now ITIL Certified Professional ITSM Modules Worked On IM, PM, Configuration & Asset, Service Catalog, Service Portfolio Integration - LDAP, SSO, Web Services, SCCM Key Skills Jelly Scripting, J2EE Scripting, JSON Coding Input Zero Technologies Pvt. Ltd.

16 Few Case studies Implementation at largest CAB aggregator : Implemented IPCC, Asset, SSO, Password automation, Customizing user interfaces (ESS) and service catalogue Implementation to non IT department like Admin and facilities Domain separation through Access control lists and Rules. Implementation at IT subsidiary of US based conglomerate: Process consulting Implemented IPCC, SSO, Password automation and service catalogue Implementation in progress at a US based Manage Service Provider ITSM modules include: Incident, Problem, Change, Knowledge, Asset, Service Level, Configuration management. Integrations: , Active Directory, SCCM, McAfee, Promisec, Netflow, IBM NOCi, Cisco Prime 2.2, Algosec Firewall, Cacti, Oracle Financials, Single Sign on, Reports & Dashboards, IT Service Catalogues, Other modules; Cost, Facilities, HR, Finance, Operations Modules include: Service Watch, Discovery, Service Mapping, Orchestration, Cloud management,

17 Thanks Much For Your Time! For Sales Enquiries: #318, Tower B4, Spaze i Tech Park, Sohna Road, Sector-49, Gurgaon. Ph: , Fax: info@inputzero.com Head Quarters US Office Tel Dot Solutions 759,Bloomfield Ave,Suite# 222 West Caldwell, NJ Ph: info@teldotsolutions.com #605, Oxford House, Rustumbagh main, Domlur Bangalore Ph: / upendra.vadaga@inputzero.co m Bangalore Delivery Center Consulting Solutions