EASY, PROFITABLE AND AWSOME

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1 Multichannel Call & Contact Center EASY, PROFITABLE AND AWSOME Sell More Serve better Cloud Services Telemagic doubles your sales thanks to its own developed algorithms. We help you to automate all the processes in your call center. We provide a variety of local phone numbers to increase pick-up rate and remove 70-80% of answer machines. Calls can be prioritized and routed to the most appropriate agent, delivered with all the customer history so every contact can be handled efficiently and professionally. Last year over 35 million conversations went through our systems! Our services are cloud based so the only thing you need is Internet. Our system works in every language, so no matter where in the world you are we can provide you with the best call center solution. LET'S START NOW! Telemagic offers the easiest and most cost effective tool for multi-channel communication and marketing. A complete cloud based solution ensures a quick and simple administration for inbound and outbound telephony, and SMS. Get in touch Frolandsveien 6, 4847 Arendal, Norway sales@telemagic.no

2 Outbound Callsenter High efficiency equals high revenues 77% 77% of customers say that they were more likely to accept a call when a local number is displayed (NEXBRIDGE) Features and advantages Calling numbers are easy to change and the system provides a full overview on the active calling number List management: upload and download your call lists 4 call modes: predictive dialing, manual dialing, click-2-call and power dialing. Customer s history statistics and sales information in real time. Automatic and SMS merge linked to the products that the sales agent has chosen. Top-10 ranking on the sales agent screen. Call recording and verification with the possibility to play an audio file during a conversation. Cloud based solution Telemagic offers a robust solution in the cloud where you log inn via Internet. The solution is stable, has high up-time and we are always here to help you. We offer a wide range of groundbreaking and highly useful features. By using Big Data Search, you get a full overview of databases and a new HTML generator allows you to send s merged with customer s information. User roles determine which functions the operator has access to. The system only shows the functionalities assigned to each operator. Telemagic has the most cost effective tool for multichannel communication and marketing. A completely cloud based solution ensures a quick and simple administration for inbound and outbound telephony, and SMS. Easy configuration of campaigns, addresses and projects.

3 Inbound Call Center High efficiency equals high revenues Sales reps that respond to leads within an hour are 7 times more likely to have meaningful conversations with key decision makers than firms that try to contact prospects an hour later (Harvard Business Review) Features and advantages The system includes a complete telephone system that handles an advanced routing of inbound traffic. Calls are routed based on the dialed number. Set up opening hours on queues and route to answering machines, voic or redirect when closed. Define dialogs with help of intelligent IVR menus (press 1, press 2, etc.). Send SMS and from the operator s screen Automatic lookup in CRM-databases importing external customer data. Let your customers know what number they have in the queue. They can also choose to be called back.

4 Multichannel Call Center Solutions High efficiency equals high revenues 77% AGREED That evolving into an effective multichannel marketing company will drive more sales and profit (Brick Street Software) Features and advantages The system includes a complete telephone system that handles an advanced routing of inbound and outbound traffic. Lookup for campaigns. Automatic SMS and/or IVR merging linked to the products that the sales agent has chosen. Easy configuration of campaigns, addresses and projects. Inbound and outbound recording feature. Full access to API (REST-based) for integration to CRM and various systems. Telemagic s improved AMD (Answer Machine Detection) removes 70-80% of answer machines. Customizable sales screens

5 THE NEXT GENERATION CALL CENTER WE ARE THE BEST IN THIS BUSINESS BEST CONCEPTS IT PROFESSIONALS PREFERRED SOLUTION Telemagic has created what many consider to be one of Europe's most efficient call center systems. We are committed to ensure that the call center system supports the rules an regulations that apply at all time. The Company consists of IT and marketing professionals with extensive experience and expertise from the telecommunications industry. Telemagic's employees are constantly aiming at securing stable services ensuring its customers the highest possible up-time and optimum efficiency. Telemagic's solutions are often preferred because they are well adapted to the current market situation at all times, providing customers increased profitability. By offering market leading services, and continuous development of the solutions, we want to ensure that existing and new customers choose Telemagic to strengthen their competitiveness and market position.

6 Telemagic s integration with other systems is a key factor for us. Telemagic replies quickly to our questions, provides good solutions to challenges and follows up closely. We are truly satisfied with the results and highly recommend them. Jørn Rossing/ Loyalty TMG scale and implement new technologies rapidly. We went from a 6 user s division to five divisions with 250 users. They are one of our most important partners when it comes to optimizing sales processes. We can highly recommend them! Hans Jørgen Meiningen/Vardia What People Are Saying About US Don't just take it from us, let our customers do the talking! The system is exceptionally effective and easy to use; it takes no time for sales agents to learn it. Telemagic has been an important success factor in helping us to be a renowned fundraising provider in Norway. Agnar Thalseth / Televita

7 Get in Touch. And increase your revenues Frolandsveien 6, 4847 Arendal /