Reaching agility in data rich environments. Michel van Zutphen Amsterdam, October 2013

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1 Reaching agility in data rich environments Michel van Zutphen Amsterdam, October 2013

2 Agenda Digital Utilities Transformation Illustrative example SDGE Illustrative example Texel Energie Key messages 2

3 Capgemini Digital Utilities Transformation - Driving value from the smart energy infrastructure Technology Advancement & Consumer pull Service Improvement & Cost Saving Pressure BUSINESS AS USUAL DIGITAL UTILITIES TRANSFORMATION DIGITAL ENABLED BUSINESS BPMS BIG MOBILITY CLOUD SMART METERS DIGITAL ASSETS HOME ENERGY MANAGEMENT SMART DEVICES PHOTO VOLTAIC ELECTRIC VEHICLES SMART METERING SMART GRID SMART CONSUMER SMART RENEWABLE Energy transition 3

4 Real time Decision Structured Business Activity Monitoring Unstructured Business Process Customers and Grid will push Digital Utility Transformation forward Business Process Improvement Acquisition Marshalling Analysis Action Collection of data Organization and storing of data Finding insights Predictive modeling Changing business outcomes Social Media Customer Customer driven Digital Transformation Grid Driven Digital Transformation Open Data sources Smart Devices Smart Meters Smart Grid Social data Collection Open data Collection Smart device data collection Smart Meters data collection Smart Grid data Collection Social Data Open Data Energy Data Meter Data Grid Data Complex Event Processing Predictive analytics Mathematical modeling Real time Grid Analytics Customer Relationship Customer Care & Billing Market processing & messaging Investment Asset Planning & Scheduling Work Force Energy Distribution Outage INTERACT CONTROL Smart Meters Smart Grid Excellent data management Stable, long lasting, robust, scalable Data Governance Data Security Analytical & agile competences Flexible, ever changing, (super) fast Capgemini Big Data Methodology Consumerization and increasing digital devices will enable real time data, leading to valuable information and insights that need intelligence to add value. Smartening the grid will lead to real time data, enabling operational and business processes to be more agile. 4

5 With the Digital Transformation of consumers and Energy Transition, IT will become the business enabler! Transition to information utilities and empowered customers bring Business and IT together 5

6 Illustrative example Energy Efficiency for San Diego Gas & Electric - Business context (1) Objective and scope Provide customers with new insights, convenience and practical support for being more energy conscious Give SDGE a new channel for interaction with customers through marketing offers, goals and actions and links with the customer portal, outage management and social media Future extension for Demand Response, Home Automation, Electric Vehicle etc. Home Energy is no longer an adjunct to Smart, it is a key part of Digital strategy 6

7 Illustrative example Energy Efficiency for San Diego Gas & Electric Solution (2) Access Control Access Control Goals and actions Cloud Services Tips and hints Compare vs weather Compare vs previous periods Customer offers Enterprise& 3th party systems Visualization Layer Data Services TransformLayer Normalized Data Warehouse Ecoscore Applications API ios The SDGE PowerTools app has energy consumption as its core information Gateway Gateway Stack But the app also provides the opportunity for interaction with the customer... YouTube videos Twitter feed Outage map Link to customer portal (e.g. for mobile bill payment) 7

8 Illustrative example Texel Energie self-sufficient energy community Context (1) The island of Texel wishes to provide in its energy needs entirely on local renewable sources in 2020 Dutch island in the North sea 165 km 2, 6,000 households Industries: Recreation, Fishery, Agriculture Yearly energy need: Electricity : 80 TWh, Gas 22 mio m3 Texel Energie, a local Energy community Fulfils the community energy needs Sells, produces and buys renewable energy Encourages and assist her members in: reduction of their energy consumption implementation of domestic power generation (PV) Offers her members an internal market for exchange of energy Contributes to the local economy of the Island of Texel 8

9 Illustrative example Texel Energie self-sufficient energy community Solution (2) Control signals Interval readings Interval readings Interval readings Control signals Grid company Participant Community Smart appliances Local generation Collective generation Interval readings Interval readings Household profiles Energy advices Day-ahead price-signals Smart metering Home Energy Hour-ahead price-signals Central Energy Smart Metering Smart Home Virtual Smart Grid Control appliances, smart plugs and lighting Inform occupant on hourly prices (TOU) Home energy management (Home as a micro grid) Analyses of volumes consumption, production, exchanged energy with the community (grid) smart appliances, equipment and smart plugs Budget control and analyses Forecasting Balancing & Scheduling Execution & monitoring Energy program Provide volumes and prices for billing Analyses and generate energy advices 9

10 Key messages High business value potential in combining real time data from smart energy infrastructure with Business processes. Big data needs to be managed, a solid data fundament is key; think thoroughly about your Data management strategy. Availability of smart energy data enables exploration in real time leading to information and insights => don t forget step 2: Action. REMEMBER: Consumer Engagement is key! 10

11 Contact Information Michel van Zutphen Vice President and Global Technology Lead, Digital Utilities Transformation, Capgemini 11

12 About Capgemini With more than 120,000 people in 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience, and draws on Rightshore, its worldwide delivery model. With EUR 670 million revenue in 2011 and 8,400 dedicated consultants engaged in Utilities projects across Europe, North & South America and Asia Pacific, Capgemini's Global Utilities Sector serves the business consulting and information technology needs of many of the world s largest players of this industry. More information is available at The information contained in this presentation is proprietary. Rightshore is a trademark belonging to Capgemini Capgemini. All rights reserved.

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