Put your customer at the center
|
|
- Evan Haynes
- 6 years ago
- Views:
Transcription
1 Put your customer at the center Intelligence, Automation, and Agility for Digital Transformation October 2017 Don Schuerman, CTO and VP, Product Marketing
2 Digital Transformation is hard I believe the auto industry will change more in the next 5-10 years than it has in the past 50." How we can put the customer at the center of what we do so we earn customers for life? It's a very common goal of putting the customer first. Mary Barra GEO, GM but it can be done right. Software that Writes Your Software 2
3 Yes, this is all true There is a new, digital customer They demand a personalized, seamless experience Organizations must digitally transform to meet their demands Digital natives will disrupt the market Every enterprise and every vendor says the same thing Footer (Edit footer for all slides with View > Header & Footer) 3
4 The problem isn t a lack of vision Omni-channel & personalized Learn in real-time with AI Grow share of wallet X Massive programs that fail X Rapid deployment of new silos X Business and IT dysfunction X Millions spent with little impact It s the path to get there Footer (Edit footer for all slides with View > Header & Footer) 4
5 Get REAL
6 CUSTOMER REAL INTELLIGENCE ENGAGEMENT AI for Customer Engagement OPERATIONAL REAL AUTOMATION EFFICIENCY Operational Excellence Delivered BUSINESS REAL AGILITY Software That Writes Your Software
7 the highest reference customer scores for, modeling and predicting customer behavior the best ability to build, maintain and change complex cases THE REAL CRM ALTERNATIVE the best cost-to-value rating of any solution
8 REAL Intelligence
9 64% of companies say they know and understand their customers well. 24% of customers agree. Moments of Truth in Broadband and Telco Survey, 2016
10 OPERATIONS We power end-to-end, omni-channel customer journeys. CUSTOMER DEMANDS MARKETING BUSINESS GOALS SALES AI-POWERED CUSTOMER DECISION HUB CUSTOMER SERVICE Software that Writes Your Software
11 Decision Management AI-Optimized Hardware Machine Learning Platforms Text Analytics & NLP Virtual Agents Speech Recognition Robotic Process Automation Image & Video Analysis Swarm Intelligence Natural Language Generation Biometrics Deep Learning Platforms Semantic Technology Decision Management: A mature technology, it is used in a wide variety of enterprise applications, assisting in or performing automated decision-making. Source: Forrester TechRadar AI Report, 2017
12 AI in Action Next-best-Balances Customer vs Business Needs In Real-Time HTTP Customer Needs Relevant Sales Business Goals Timely Service Contextual Retention Consistent Risk
13 By having personalized, relevant and timely offers, we're able to improve the customer experience. We have seen an uplift of 20 percent in conversion rate. Jo Allen Business Lead, Next Generation Decisioning British Gas
14 REAL Automation
15 The word of the day is robotics
16 You want bots? You got bots! Across the operation in a unified platform. Advise Artificial Intelligence focused on making decisions and discovering opportunities to improve operations Replace Robots executing end-to-end processes Assist Give workers a personal robot assistant to perform rote tasks on their behalf Extend Provide a robotic API to serviceenable legacy systems Engage Interact with customers and users across virtual assistants, chatbots, and automation.
17
18 Taking an end-to-end view of the outcome is better than applying a robotic Band-Aid to a particular pain point. OUTCOMES
19 We managed to reduce cost by a factor of four and eliminated 93% of touches. Gilles Leyrat, SVP of Customer and Partner Services, Cisco
20 REAL Agility
21
22 TM Software that perfects your software.
23 "Pega s suite of tools enables us to be agile and fast on the front-end and stable and reliable on the back-end. Birgit König, Ph.D., CEO, Allianz Health Germany
24 A proven path from vision to results. REALTIME AI AND NEXT- BEST-ACTION END-TO-END AUTOMATION MODEL-DRIVEN NO-CODE SEAMLESS OMNI- CHANNEL MULTI- DIMENSIONAL POWER CLOUD CHOICE Battle-tested AI technology lets you take the right action at every interaction by crunching millions of data points in real-time. Software that gets work done. Period. Unified Case Management, AI, BPM, and robotics to automates across silos and systems, from start to finish. Forget low-code. Pega writes, tunes, and future-proofs your software all from visual models that business and IT design together. Your customers aren t siloed. Your apps shouldn t be either. Deliver seamless experiences across face-to-face, mobile, and digital channels. Our patented architecture eats complexity for breakfast. Specialize by geography or product. Expand across business lines. Start fast. Scale big. Run your software where you want. Our cloud. Your cloud. A partner s cloud. Or mix and match. We re flexible. UNIFIED ARCHITECTURE We didn t cobble our tech together from pieces of dead companies we build it from the ground-up to be fast and powerful.
25 For over 30 years, we ve powered the world s leading brands Every day, Pega powers millions of automated processes, billions of customer interactions, and trillions of dollars of business. When you drive your car, use your credit card, call for service, open an account, accept an offer there s a often a Pega system on the other end.
26 A proven path to get you to value fast and scale without limits. Rapid Delivery delivers rapid ROI 40,000+ certified professionals globally Agile tools and DevOps baked in Global ecosystem of technology and delivery partners $ Start fast with Quick Wins Get immediate value with our CRM apps and Robotic Automation Connect across silos Eliminate gaps in your business and automate end-toend Omni-channel with ease Expand to mobile, mashup into the web, even add a chatbot Scale across organizations Leverage our patented architecture to reuse and specialize Transform experiences Manage the full customer journey across channels and functions <90 days 120 days 9 months 1 year Beyond
27 One customer interaction you could improve with AI One outcome you could get to faster with automation One dial you could have in your business to make it more agile
28
Digital Transformation for Real. Tom Libretto, Chief Marketing Officer, Pegasystems
Digital Transformation for Real Tom Libretto, Chief Marketing Officer, Pegasystems Engaging the digital customer is hard We deliver high-quality, personal interactions It s all about deepening customer
More informationDigital Transformation is hard.
Future Empowered Customer Engagement, Operational Excellence, and Agility The DNA of Digital Transformation Tom Libretto, Chief Marketing Officer, Senior VP Pegasystems #pegaroadshow Digital Transformation
More informationPEGA 101 AI, AUTOMATION, AGILITY. Product and Technology Overview
PEGA 101 AI, AUTOMATION, AGILITY Product and Technology Overview And now for something completely different Pega Overview Why clients chose Pega? What makes our technology different? The Pega Platform
More informationPega 101: Connecting Digital Customer Engagement to the Digital Process Automation That Makes It Happen
Pega 101: Connecting Digital Customer Engagement to the Digital Process Automation That Makes It Happen This information is not a commitment, promise or legal obligation made by Pegasystems, including
More informationCWIN CAPGEMINI WEEK OF INNOVATION NETWORKS. Always on Customer Engagement: Real AI at work with PEGA. Roberto Lei Italy Country Manager Pegasystems
Always on Customer Engagement: Real AI at work with PEGA Roberto Lei Italy Country Manager Pegasystems Matteo Bonati Insurance Delivery Partner Capgemini CWIN Capgemini Week of Innovation Milano 2018 CWIN
More informationPegasystems Fourth Quarter 2017 Investor Deck
Pegasystems Fourth Quarter 2017 Investor Deck Safe Harbor Statement Certain statements contained in this presentation may be construed as forward-looking statements as defined in the Private Securities
More informationPegasystems Fourth Quarter 2017 Investor Deck
Pegasystems Fourth Quarter 2017 Investor Deck Safe Harbor Statement Certain statements contained in this presentation may be construed as forward-looking statements as defined in the Private Securities
More informationThe Top 10 Technologies That Will Impact BPM in Next 5 Years (or Don't Get Caught With Your Technologies Down)
The Top 10 Technologies That Will Impact BPM in Next 5 Years (or Don't Get Caught With Your Technologies Down) Presenter: Jim Sinur, VP & Research Fellow Agenda Company Overview The Top Ten Tech Trends
More informationLeveraging AI for Intelligent Customer Engagement
Bring Intelligence to Life Leveraging AI for Intelligent Customer Engagement George Skaff, VP WW Marketing, Nuance Enterprise May 9, 2018 @gskaff_nc 2018 Nuance Communications, Inc. All rights reserved.
More informationHow to build digital, connected and adaptive Customer Experiences
V How to build digital, connected and adaptive Customer Experiences The secret to making your customers loyal 2 Keeping customers happy has never been tougher. They ve more of everything: devices, channels,
More informationDynamics 365 and Microsoft stack for a whole New Customer Engagement. September, 2017
Dynamics 365 and Microsoft stack for a whole New Customer Engagement September, 2017 1 Challenges Digital Transformation Era Customer Experience 56% of consumers have higher expectations for customer service
More informationTRANSFORMING RETAIL. RINGING UP GREATER PROFITS Exceed consumer expectations. Keep your brand promise.
TRANSFORMING RETAIL RINGING UP GREATER PROFITS Exceed consumer expectations. Keep your brand promise. TRANSFORMING RETAIL As one of the fastest-changing industries on the planet, is no stranger to Digital
More informationfor Customer Services
for Customer Services CUSTOMER SERVICES D WITH AI THE OPPORTUNITY ARTIFICIAL INTELLIGENCE Dramatically improve customer services with self-service chatbots providing 24/7 answers to questions. Improve
More informationMarko Gudelj YOUR DIGITAL TRANSFORMATION #WITHOUTCOMPROMISE
Marko Gudelj YOUR DIGITAL TRANSFORMATION #WITHOUTCOMPROMISE DIGITAL DARWINISM IS IN ACTION. HALF OF THE FT 500 COMPANIES FROM THE YEAR 2000 HAVE DISAPPEARED. DIGITAL TRANSFORMATION focus areas IT TRANSFORMATION*
More informationPega: The Real Alternative to Salesforce & Vlocity
Your Guide to Customer Engagement Excellence Pega: The Real Alternative to Salesforce & Vlocity Your Guide to Customer Engagement Excellence A PEGA COMMUNICATIONS EBOOK 1 Guide: Customer Engagement Platform
More informationSENPAI.
The principal goal of Sirma is to create the unique cognitive software ecosystem, based on (Sirma ENterprise Platform with AI), and to develop powerful business solutions in our strategic industry verticals.
More informationTransforming the manufacturing contact center
Market briefing Transforming the manufacturing contact center Emerging technologies and changing habits are transforming the customer relationship. Find out how the contact center can help you win in this
More informationTransforming the B2B contact center
Market briefing Transforming the B2B contact center Emerging technologies and changing business consumer habits are transforming the customer relationship. Find out how the contact center can help you
More informationDigital Agility: Moving at the Speed of Innovation
Digital Agility: Moving at the Speed of Innovation Nik Willetts, CEO Digital Transformation North America September 24, 2018 2018 TM Forum 1 What s your Digital Ambition? Digital enablement Digital Division
More informationBMC point of view. Cognitive Service Management. Enabling the Future of Service
BMC point of view Cognitive Service Management Enabling the Future of Service CONTENTS The BMC POV The BMC Strategy BMC Cognitive Service Management CSM Business Outcomes The BMC Advantage The BMC POV
More informationAI in ITSM. Automate your IT to deliver great experience.
AI in ITSM Automate your IT to deliver great experience Table of content Executive Summary AI is not alone Preparing for AI revolution AI use cases in ITSM AI Readiness Assessment AI in ITSM Benefits 1
More information2018 FORRESTER. REPRODUCTION PROHIBITED.
Climbing the Ladder to AI: Driving Business Transformation With Artificial Intelligence Kjell Carlsson, PhD Senior Analyst September 18, 2018 When you say AI, what do most people think of? Enormous development
More informationTransforming the B2C contact center
Market briefing Transforming the B2C contact center In a changing business and technological landscape with rising consumer expectations, the contact center is undergoing radical transformation. Find out
More informationTransforming the retail contact center
Market briefing Transforming the retail contact center In a changing business and technological landscape with rising consumer expectations, the retail contact center is undergoing radical transformation.
More informationBlended A.I. Christopher Connolly VP Solution Strategy. Where Bots and Automation Collide with the Power of the Human Touch
Blended A.I. Christopher Connolly VP Solution Strategy Where Bots and Automation Collide with the Power of the Human Touch THE BOT EVOLUTION Transactional Relationship Basics FAQ Content based search Mobile
More informationAutomating Self-Service Banking with Robotics & AI
Trends, Innovations and Expertise of Intracom Bulgaria for Financial Sector Solutions Automating Self-Service Banking with Robotics & AI Intracom Bulgaria S.A. 36 Dragan Tzankov Blvd., Interpred WTC, Block
More informationHow Artificial Intelligence Is Transforming Tax Administration
How Artificial Intelligence Is Transforming Tax Administration FTA Annual Meeting - Seattle June 2017 Alejandro Lira Volpi ACCENTURE ARTIFICIAL INTELLIGENCE WHAT IS IT? IT SYSTEMS THAT CAN SENSE, COMPREHEND,
More informationINSIGHTS & BIG DATA. Data Science as a Service BIG DATA ANALYTICS
INSIGHTS & BIG DATA Data Science as a Service BIG DATA ANALYTICS Our data sciences consulting and business analytics solutions help enterprises take effective data-driven business decisions and find innovative
More informationIntelligent Self-Service Rise of the Machine
Intelligent Self-Service Rise of the Machine John Goodwin Sr. Solutions Architect Tom Farquhar Strategic Account Manager, CTI & IVR Products Session Topics Rise of the Machine (Part 1) The Evolution of
More informationDigital Disruption. Democratization of AI. AI Opportunities
2 Digital Disruption Democratization of AI AI Opportunities The world we live in is increasingly complex Mobility Social Big data Cloud AI IoT Digital Opportunities Small companies, start-ups will benefit
More informationartificial intelligence in action
artificial intelligence in action The Amdocs Real-Time Digital Intelligence Platform The power of artificial intelligence for service providers aia, the Amdocs Real-Time Digital Intelligence Platform Service
More informationIntelligent Process Automation. The key to automating, orchestrating, and optimizing the modern workplace
Intelligent Process Automation The key to automating, orchestrating, and optimizing the modern workplace It s time to break the backlog Nintex Intelligent Process Automation 2 Disrupt or be disrupted The
More informationTOP 10 REASONS TO MOVE YOUR CONTACT CENTER TO
TOP 10 REASONS TO MOVE YOUR CONTACT CENTER TO About NICE For more than 30 years, NICE has been helping organizations of all sizes deliver a better customer experience by using our market leading solutions
More informationBPM: Accelerating the Digital Edge. 12 th October, 2017
BPM: Accelerating the Digital Edge 12 th October, 2017 BPM Industry in India: Quick Facts KEY FACTS- FY2017 No. 1 Largest BPM base in the world Growth in revenues in 5 years 1.7X 29.8 USD bn BPM revenue,
More informationenture mywizard: An intelligent automation platform
enture mywizard: An intelligent automation platform rrow is now enture Intelligent Automation Platform izard ture Automation Strategy Technology Assets, Intelligent Tools 1 Virtual Agents, Artificial Intelligence
More informationAprimo Digital Asset Management
Aprimo Digital Asset Management Why is DAM important for marketing? source, Govern and grow your digital brand footprint by managing any product and content, from any in any format. There is an increase
More informationForum TIC Transporte. Enrique Martín Casado Director Preventa Tecnología
Forum TIC Transporte Enrique Martín Casado Director Preventa Tecnología Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes
More informationCapgemini and Pegasystems - Driving Unique Business Value. Connecting customer journeys with smart processes and decision automation
Capgemini and Pegasystems - Driving Unique Business Value Connecting customer journeys with smart processes and decision automation 2 Understanding company challenges and goals, as well as a customers
More informationImpact of on future insurance
AI Impact of on future insurance Drs. Ing. PPM Huijbers CTO Large Accounts Fujitsu EMEIA We want to be there for customers in the moments that matter most. Incorporating artificial intelligence into our
More informationTransforming the Digital Customer Experience [24]7.ai, Inc.
Transforming the Digital Customer Experience The presentation and recording will be sent to you after the webinar. It will also be available on our website. There will be a short Q&A period after the presentation.
More information8 Steps CIOs Must Take To Transform With Artificial Intelligence
Forrester Consulting Thought Leadership Checklist Commissioned By Dell EMC May 2018 8 Steps CIOs Must Take To Transform With Artificial Intelligence Companies across the globe are embracing artificial
More informationThree Trends That Will Make You Want to Look Again at Your Contact Centre Infrastructure
Three Trends That Will Make You Want to Look Again at Your Contact Centre Infrastructure CCaaS Emerging Technologies Artificial Intelligence Author: Tatum Bisley 1 www.cirrusresponse.com Contents Forward...
More informationArtificial Intelligence Is Critical To Accelerate Digital Transformation In Asia Pacific
Artificial Intelligence Is Critical To Accelerate Digital Transformation In Asia Pacific GET STARTED Customer-Obsessed Firms Across APAC Leverage AI Technologies For Successful Digital Transformation Artificial
More informationExperience Data Model The Rosetta Stone of the Experience Business
Contents Executive summary Experience Data Model The Rosetta Stone of the Experience Business Background The data explosion Introducing XDM and the Adobe Experience Platform Why Move to XDM? Adobe core
More information[24]7 Customer Acquisition Cloud Predict. Personalize. Profit.
[24]7 Customer Acquisition Cloud Predict. Personalize. Profit. Solution Brief The [24]7 Customer Acquisition Cloud is a suite of data-driven solutions designed to help you target your highest propensity
More informationDigital Transformation for Rapid Responsiveness
Digital Transformation for Rapid Responsiveness Kerry Finn / Raytheon Company Setrag Khoshafian / Pegasystems Inc. Copyright 2018 Raytheon Corporation, All rights reserved Approved for Public Release Outline
More informationTransforming the financial services contact center
Market briefing Transforming the financial services contact center With the growth of FinTech and rising consumer expectations, the financial services contact center is undergoing radical transformation.
More informationConformance Certification
TM Forum Open APIs Company Name: NTT DATA Corporation TM Forum Open API Name: Product Catalog Management TM Forum Open API Release Version: 17.5. Report Date: 03.05.2018 TM Forum 2018. All Rights Reserved.
More informationTechnical Brief ORACLE CHATBOTS BE AGILE, GET CONNECTED, GO MOBILE
Technical Brief ORACLE CHATBOTS People hate to wait and they don t have to. Competition is making sure of that. People expect an immediate response. If by next year, your organization s computer can t
More informationApp Innovation fuels Digital Transformation. Digital Transformation
Efficiency Time App Innovation fuels Digital Transformation Digital Transformation App Innovation fuels Digital Transformation Digital App Transformation Innovation 80% Cost 28% Agility 40% Security Cost
More informationUnlocking Exponential Value Today, for Enterprises of Tomorrow Zensar Technologies
Unlocking Exponential Value Today, for Enterprises of Tomorrow 2018 Zensar Technologies www.zensar.com Its always around creating value for our clients.. We have invested and leveraged ROD over the last
More informationGlobal Technology Office
Global Technology Office A New Avatar Vision & Mission POWERING TECHNOLOGY DRIVEN TRANSFORMATION 2 Strategic Initiatives Powering Technology Driven Transformation Enabling customers to navigate the shift
More informationepik CC-One is powered by Broadsoft
PRODUCT OVERVIEW BRIEF epik CC-One is powered by Broadsoft Transform your omni-channel contact center into a strategic business asset that improves performance through predictive analytics. While operational
More informationSearching for Digital Identity Liberty Global s Transformation Journey
Searching for Digital Identity Liberty Global s Transformation Journey Henry Minogue Director, Consumer Transformation Liberty Global Gemini Waghmare CEO UXP Systems 2017 TM Forum 1 About Liberty Global
More informationThe 7 th Annual Pega Collaborative Healthcare Summit
The 7 th Annual Pega Collaborative Healthcare Summit The Future of Health is Everyone s Business October 1-3, 2017 Westin Copley Place Boston Summit Welcome The Future of Health is Everyone s Business
More informationConformance Certification
TM Forum Open APIs Company Name: NTT DATA Corporation TM Forum Open API Name: Product Inventory Management TM Forum Open API Release Version: 17.5. Report Date: 03.05.2018 TM Forum 2018. All Rights Reserved.
More informationInnovations in Manufacturing And the impact on South Africa. November 2018
Innovations in Manufacturing And the impact on South Africa November 2018 The Industry 4.0 Process Demystifying the Realm of a Future Process M2M Smart Products + Smart Services Virtualization Mobility
More informationDemandware Digital. Power digital commerce everywhere: web, mobile, social, in-store and call center. Powering Commerce Anywhere.
Power digital commerce everywhere: web, mobile, social, in-store and call center. Highlights Unified consumer experience powered by the leading enterprise cloud commerce platform Revenue-driving features
More informationDriving Radical Customer Service Innovation Move beyond operational demands to deliver proactive strategies that drive business growth
Driving Radical Customer Service Innovation Move beyond operational demands to deliver proactive strategies that drive business growth START 1 Partnering for success IT leaders stand at a crossroads continue
More informationSpeech technologies powered by AI: transforming enterprise customer engagement
Speech technologies powered by AI: transforming enterprise customer engagement Enterprise Connect 2018 March 14, 2018 2018 Nuance Communications, Inc. All rights reserved. Today s agenda 1 2 Nuance Market
More informationUse of Artificial Intelligence in Marketing
Use of Artificial Intelligence in Marketing Are We Ready To Give Data-Driven Decisions? Leaders in every sector will have to grapple with the implications of big data, not just a few data-oriented managers.
More informationBecome a high-performing, agile contact center focused on the customer experience
Become a high-performing, agile contact center focused on the customer experience Overview While operational efficiency will always be a priority for contact centers, more and more are aspiring to be a
More informationOptiSol DataLabs. Chatbots as a Channel of Digital Strategy for Organizations. IoT, Machine Learning and Bots Messaging gateway to digital experience
OptiSol DataLabs Chatbots as a Channel of Digital Strategy for Organizations IoT, Machine Learning and Bots Messaging gateway to digital experience OPTISOL BUSINESS SOLUTIONS PRIVATE LIMITED Baid Hi Tech
More informationFirst, I d like to talk a bit about how I see
Perspectives Enabling digital transformation through ALL CLOUD The global trend for digital transformation is driving enterprises to become fully digitized and digitally operated, and Huawei must pinpoint
More informationThe Single Platform to Serve Your Customers Customer Conferece, Athens
The Single Platform to Serve Your Customers Customer Conferece, Athens Burag Peksezer, Account Executive, SME, Greece & Cyprus bpeksezer@salesforce.com Forward-Looking Statement Statement under the Private
More informationTRANS FORMING INTO AN AI BUSINESS
TRANS FORMING INTO AN AI BUSINESS Click for Video 2 TRANSFORMING YOUR BUSINESS AND INTRODUCING AI AT SCALE REQUIRES MULTIDIMENSIONAL STRATEGIC THINKING TO EFFICIENTLY REALIZE RELEVANT USE CASES, LEVERAGE
More informationPayments Transformation The Time to Act is Now Oracle Open World 2018
Payments Transformation The Time to Act is Now Oracle Open World 2018 Ramanathan (Ram) Arunachalam Product Development Head Oracle Financial Services Multi-Dimensional Forces Leading to Deep Structural
More informationDIGITALISIERUNG & COLLABORATION "TREFFEN DER GENERATIONEN"
DIGITALISIERUNG & COLLABORATION "TREFFEN DER GENERATIONEN" Hilmar Bald @Hilmar_Bald Managing Director Platforms and Large Projects in Zentral- und Osteuropa, Russland und CIS 10. Mai 2017 Digital Disruption
More informationSmall Business Report
SEGMENT RESEARCH: SMALL BUSINESS 2016 Connected Small Business Report Insights into Small Businesses and Their Use of Technology Introduction To better understand the role technology plays in U.S. small
More information5 DATA-DRIVEN TECH TRENDS SHAPING CUSTOMER EXPERIENCE AND HOW YOUR BUSINESS CAN QUICKLY ADAPT
5 DATA-DRIVEN SHAPING CUSTOMER AND HOW YOUR BUSINESS CAN QUICKLY ADAPT WHAT S INSIDE HOW DATA DRIVES CUSTOMER 5 DATA-DRIVEN TO THE NEXT LEVEL: 1. Mobile continues to intensify micro-moments 2. Artificial
More informationBusiness Decision-Making in the Factory of the Future. An IDC InfoBrief, Sponsored by Infor November 2015
Business Decision-Making in the Factory of the Future November 2015 The manufacturing industry is on the threshold of a massive structural shift This shift is defined as: Industry 4.0 Factory of the Future
More informationZERO-TOUCH WINDOWS MIGRATION
ZERO-TOUCH WINDOWS MIGRATION The automated, self-service model. A guide for IT professionals. Introduction 2 MIGRATION MYOPIA Introduction 3 MIGRATION MYOPIA Now that Windows XP is dead, even last mover
More informationCOGNITIVE VIRTUAL ASSISTANTS
COGNITIVE VIRTUAL ASSISTANTS THE PROBLEM Buying products and interacting with financial services companies online is hard! For customers - it takes a huge effort For businesses - conversion rates are low
More informationOmni-Experience Customer Engagement for Manufacturers
Omni-Experience Customer Engagement for Manufacturers An IDC InfoBrief, Sponsored by Salesforce November 2017 Sponsored by Salesforce Page 1 Digital Mission for Manufacturers Create experience ecosystems
More informationCGI Intelligent Automation. Enabling our clients to identify, realise and optimise a range of benefits through the accelerated adoption of automation
CGI Intelligent Automation Enabling our clients to identify, realise and optimise a range of benefits through the accelerated adoption of automation CGI s Global 1000 clients cited an intensifying need
More informationInnovative ERP Solutions
Innovative ERP Solutions Founded in 2014 by two partners, Jason Delozier and Craig Scott, Cumulus Consulting is a Michigan-based firm, located near the heart of the automotive industry in Detroit. With
More informationTransforming from Contact Center to Digital Engagement How Customer Engagement Must Evolve in the Digital Age
1Q 17 Transforming from Contact Center to Digital Engagement How Customer Engagement Must Evolve in the Digital Age In an increasingly digital world, business success comes not just from optimizing contact
More informationDATA SHEET TENEO FOR THE AUTOMOTIVE INDUSTRY TENEO PLATFORM
DATA SHEET TENEO PLATFORM Teneo is an advanced development and analytics platform that enables business users and developers to collaborate on creating sophisticated conversational AI applications. Teneo
More informationSafe Harbor Statement
Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment
More informationINTELLIGENT DIGITAL AUTOMATION PLATFORM
A I INTELLIGENT DIGITAL AUTOMATION PLATFORM Gaining competitive advantage through digital transformation of your business processes Sponsored by 1 Introduction Today, every business faces the threat of
More informationHEALTH & PUBLIC SERVICE VIRTUAL AGENTS. June 2018
HEALTH & PUBLIC SERVICE VIRTUAL AGENTS June 2018 THE TECHNOLOGY IS READY TO LEARN AND SCALE CITIZENS DEMAND MORE: ANYWHERE, ANYTIME, ANYTHING Citizens expect a better and consistent user experience across
More informationMachine intelligence ascending
Machine intelligence ascending How robotic process automation, machine learning, and artificial intelligence will help define tomorrow s kinetic enterprise Tech Trends: Machine intelligence ascending Machine
More informationConversational Commerce
Conversational Commerce How Capgemini delivers business value through voice OPEN Are you ready to listen to your customer? Really listen? The opportunities of Conversational Commerce According to Capgemini,
More informationHRIS 2018 Market Overview
HRIS 2018 Market Overview November 2017 Workplace trends we are seeing Digitisation means every business is digital 67% of CEOs believe they are running a technology company Fortune 47% CEOs think digital
More informationIntelligent Automation. Transforming Enterprise Automation. The VALUE of DCM/BPM & RPA
Intelligent Automation Transforming Enterprise Automation The VALUE of DCM/BPM & RPA Whitepaper January 2018 Digital Process Automation Drivers In today s digital world, businesses and organizations are
More informationLeveraging Technology to Enhance and Futureproof OSS & BSS. Gnanapriya Chidambaranathan, AVP, Infosys
Leveraging Technology to Enhance and Futureproof OSS & BSS Gnanapriya Chidambaranathan, AVP, Infosys CSPs face a barrage of challenges Changing Customer Needs Consolidation, M&A, Partnerships Data Consumption
More informationHow to select the right advertising technology solution.
How to select the right advertising technology solution. With the broad fragmentation of advertising buying sources and the escalating need to better leverage customer data, more organizations are looking
More informationEvaluating Your Digital Experience: Eight Critical Questions. Bolt Innovative Transformations January 8, 2015
Evaluating Your Digital Experience: Eight Critical Questions Bolt Innovative Transformations January 8, 2015 Eight Critical Questions The digital journeys of customers, partners, and employees are central
More informationBenefits of Application Migration to Azure CLOUD ANALYTICS DIGITAL INFRASTRUCTURE SECURITY
Benefits of Application Migration to Azure CLOUD ANALYTICS DIGITAL INFRASTRUCTURE SECURITY Business ecosystems in every industry and geography are now experiencing unprecedented change due to the rapid
More informationDIGITAL EXPERIENCE PLATFORM SERVICES THAT POWER YOUR JOURNEY TO GREAT
www.hcltech.com DIGITAL EXPERIENCE PLATFORM SERVICES THAT POWER YOUR JOURNEY TO GREAT HCL s Digital Marketing solution for the CPG Industry CMO Perspective CPG INDUSTRY - A QUICK VIEW OF DIGITALIZATION
More informationBMC point of view. The Future of Service Management
BMC point of view The Future of Service Management CONTENTS The BMC POV The 3 "Cs" and the Future of Service Management BMC Helix BMC Helix Business Outcomes The BMC Advantage The BMC POV The business
More informationTo win over grocery shoppers, rethink your technology and embrace a unified commerce approach
A white paper by PCMS, a proven global provider of grocery commerce solutions Winter 2017 To win over grocery shoppers, rethink your technology and embrace a unified commerce approach Winter 2017 Introduction
More information«ARE WE DISRUPTING OURSELVES?» Jörg Besier Managing Director, Accenture
«ARE WE DISRUPTING OURSELVES?» Jörg Besier Managing Director, Accenture ARE WE DISRUPTING OURSELVES? HOW AI SHAPES THE FUTURE OF THE IT INDUSTRY SWISS COGNITIVE TANK, ACCENTURE OFFICE IN ZURICH APRIL 12,
More informationTHE FUTURE OF SERVICE IS COGNITIVE
THE FUTURE OF SERVICE IS COGNITIVE Jon Hall Principal Product Manager, BMC Software @jonhall_ TRADITIONAL IT SERVICE MANAGEMENT SYSTEMS Single System of Record Standardized & Automated Processes Structured
More informationDIGITAL TRANSFORMATION PART ONE: LAYING THE GROUNDWORK FOR SUCCESS
DIGITAL TRANSFORMATION PART ONE: LAYING THE GROUNDWORK FOR SUCCESS DEFINE YOUR DIGITAL TRANSFORMATION The term digital transformation likely brings two questions to mind: What is that? What does that mean
More informationDX COE Survey Results & Internet of Things
DX COE Survey Results & Internet of Things Paul Roeck and Dr. Setrag Khoshafian 10 November 2016 1 Survey Results: Industry, Tenure, Location Industry Government Communications and Media Other Manufacturing
More informationDelivering on the Promise of Digital through the Power of Collaboration
Delivering on the Promise of Digital through the Power of Collaboration Dr Andy Tiller EVP Collaboration & Innovation, TM Forum 2017 TM Forum 1 Accelerating Digital Transformation Through Collaboration
More informationBe ahead of the game. Jon Lawrence Sr. Director, Hospitality Industry Solutions Group
Be ahead of the game Jon Lawrence Sr. Director, Hospitality Industry Solutions Group 1977 PCs Client/ Server 1985 1977 PCs 1993 ecommerce Client/ Server 1985.com 1998 1977 PCs 1993 ecommerce 2003 Social
More information