Lenovo Services for the Data Center

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1 Lenovo Services for the Data Center September 28, 2016

2 Mission Our mission is to be your trusted partner in the data center. #1 Thousands of customers trust Lenovo Services to run their businesses and support the full lifecycle of their investments. 2

3 Lenovo Solutions Transform the Data Center Journey Lenovo Helps You Achieve Your IT Goals at Any Point in Your Data Center Transformation Flexible IT on demand: Cloud (private and hybrid) Reduced operational expense: Converged and hyperconverged systems Best-in-class large-scale computing: High-performance and hyperscale systems Automation and efficiency: Software-defined data center 3

4 Lenovo Data Center Services Lenovo offers a comprehensive portfolio of services that supports the full IT lifecycle of your Lenovo assets 4

5 Lenovo Services Supports the Full IT Lifecycle Planning Fulfillment Deployment Support Optimization End of Life Assessment Workshop TCO Study Solution Design Proof-of-Concept Technology Lab Factory Services Basic Hardware Installation Advanced Installation, Migration, and Expansion Managed Services Enterprise Server Software Support YourDrive YourData Warranty Upgrades and Extensions Health Checks Asset Recovery Services Post-Warranty Services 5

6 Planning Understand your options, evaluate deployment alternatives, and design the best IT strategy for your enterprise 2016 Copyright Lenovo 2016 Internal. Lenovo. All rights All rights reserved. reserved. 6

7 Assessment Workshop* Identify Opportunities for System and Infrastructure Improvements Evaluate trends and best practices to identify opportunities for IT system and infrastructure improvements Plan power and cooling infrastructure for high-density systems and cloud environments, as well as retail and campus environments *NOTE: Assessment workshop availability planned for March

8 TCO Study* Explore Detailed Recommendations for the Most Cost-Effective Solutions Receive a detailed study of your current environment Evaluate recommendations for transitioning to a new technology plan Understand potential return on investment (ROI) for proposed solutions *NOTE: TCO Study availability planned for March

9 Solution Design Leverage Lenovo Expertise to Speed Time to Value and Optimize IT Investments Receive detailed technical and business analysis of the solution under consideration Build an implementation plan for optimizing the current environment 9

10 Proof-of-Concept Technology Lab Mitigate Risk by Validating and Tuning Solutions in a Controlled Environment Test proposed solutions before deployment Iterate on initial designs to optimize value Experience hands-on in Morrisville, North Carolina, or access remotely 10

11 Fulfillment Reduce project time and costs by having Lenovo perform configuration, deployment, and quality assurance tasks at the point of manufacturing before shipping to the customer 11

12 Factory Services Accelerate Deployment Time and Decrease Risk by Relying on Experienced Installation and Testing Technicians Have configuration and deployment tasks, as well as quality assurance testing, performed at the point of manufacturing Receive complete functionality and stability testing and hardware performance testing Ensure images are installed and tested for compatibility with Lenovo hardware Define firmware settings at the point of manufacturing and deploy them consistently across the environment Affix information-rich, tamper-resistant asset tags to each piece of hardware before delivery 12

13 Deployment Simplify installation of new technologies, accelerate time to productivity, and free your IT staff to concentrate on business priorities 13

14 Basic Hardware Installation Keep IT Staff Focused on Your Business by Relying on Lenovo Experts to Configure and Install New Infrastructure Let Lenovo experts unpack, configure, and update firmware, and conduct final operation verification test of hardware Receive training on daily administrative tasks Receive post-installation documentation for reference 14

15 Advanced Installation, Migration, and Expansion Move or Scale IT Resources Intelligently and Cost-Effectively Move existing physical or virtual workloads easily, or determine technical requirements to support increased workloads while maximizing performance Includes tuning, validation, and documented ongoing run processes May include high-performance computing, cloud, SAP HANA, converged, and hyperconverged installations, migrations, and expansions 15

16 Support Rely on Lenovo experts 24x7 to help ensure everyone in your organization has the tools they need around the world and around the clock 16

17 Managed Services Rely on Experts for Continuous System Monitoring and Problem Resolution for Both Hardware and Software Receive 24x7 remote monitoring, alerting, and automated issue resolution by a team of Lenovo experts Outsource capacity planning and performance management Rely on Lenovo to fully coordinate hardware and software resources, with end-to-end support Outsource proactive management of Lenovo SAP HANA, SAP Business Warehouse Accelerator (BWA), or Converged HX Series Nutanix Receive ongoing health checks and recommendations for updates 17

18 Typical Customer Scenario Large Consumer Goods Chain Using SAP HANA Relies on Relies on Custom Apps Logistics Manager Requirements: Faster reporting on logistics data Near-real-time analytics New business insights IT Administrator Responsibilities: Multiple workloads Dedicated workload System Administrator Managed Services Expert 24x7 remote monitoring, technical management, and consulting Infrastructure Software SAP Call Center Red Hat Linux Or SUSE Linux Call Center Hardware Lenovo Call Center 18

19 Enterprise Server Software Support Enjoy Unlimited Access to Comprehensive Software Support from a Single Source Take advantage of comprehensive, singlesource support covering server operating systems and business applications Receive additional software support beyond hardware break/fix Make unlimited support calls at one low annual rate 19

20 YourDrive YourData Add Extra Protection for Your Data by Keeping Failed Hard Drives Retain failed drives for extra data protection (otherwise, failed drives must be returned to Lenovo) Dispose of retained drives at your discretion 20

21 Warranty Upgrades and Extensions Provide Uninterrupted Coverage to Match the Planned Life of Your IT Assets Choose from these warranty upgrade or extension options: 4-hour onsite response time available either during normal business hours or 24x7 with expert telephone support. Customers may elect to have the repair parts delivered or to have repairs performed onsite by a field technician. 2-hour onsite response time available 24x7 with expert telephone support and onsite field technician support. A field technician installs all internal parts. 24-hour or 6-hour onsite repair time available 24x7 with expert telephone support and onsite field technician support. A field technician installs all internal parts. 21

22 Post-Warranty Services Add 1 to 2 Additional Years of Support Coverage After the Base Warranty Expires Purchase alone or bundled with warranty upgrade services Customize your coverage options for devices with planned operation life spans of more than 5 years 22

23 Optimization Monitor and enhance your Lenovo technologies throughout their lifecycle to ensure top performance and protect your investments 23

24 Health Checks Ensure Optimum Infrastructure Tuning and Practices at All Times Receive a comprehensive diagnostic assessment of your existing environment including firmware, drivers, and software versions Understand opportunities to adopt best practices Receive recommendations for performance tuning and configuration changes Review findings and recommendations in an interactive workshop Purchase onsite update service for an additional charge 24

25 End of Life Retire hardware assets responsibly and help ensure compliance with technology disposal regulations and best practices 25

26 Asset Recovery Services Dispose of Retired Hardware Responsibly, Securely, and Easily Recycle and dispose of hardware assets responsibly via Lenovo s audited processing facilities Web-based portal delivers a reliable and consistent customer experience 26

27 Outstanding Customer Experience Accelerate innovation with top-rated support, industry-leading partner ecosystem, and worldwide services delivery network 27

28 Customer Satisfaction Lenovo Services Surpasses Industry Averages in the x86-based Server Segment High-Quality Hardware Reliable, scalable, and efficient Exceptional Services and Support Fast response, always available Industry-Leading Satisfaction Levels Quarter over quarter #1 Rating Overall x86-based server customer satisfaction in 7 of previous 8 quarters Top Scores Above industry average in all 22 attributes of customer satisfaction Powerful Advantages Services, support, and management Source: Lenovo earns top x86-based server customer satisfaction scores in 4Q15, Technology Business Research, Inc., February

29 Choice and Flexibility Lenovo Partner Ecosystem Accelerates Innovation Approach We actively collaborate with industryleading partners to bring best-of-breed solutions to market with a single point of accountability Benefit Comprehensive, real-world business solutions leverage emerging technologies based on open standards, without vendor lock-in 29

30 Worldwide Services Delivery Network Lenovo Offers Comprehensive Global Support and Capabilities 165 countries 12 development labs 10,000+ IT support specialists 3,000 field service locations 51 contact centers 147 languages ~2.7 million machines in warranty and maintenance 30

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