Professionals who know tools turn to. Milwaukee Electric Tool Corporation

Size: px
Start display at page:

Download "Professionals who know tools turn to. Milwaukee Electric Tool Corporation"

Transcription

1 e-business Solutions Milwaukee Electric Tool Corporation powers up its sell-side online. Overview Challenge Improve ordering efficiency and enhance relationships with distributors and customers while easing strain on customer support call center Solution B2B distributor self-service extranet based on IBM WebSphere Commerce Suite; B2B promotional Web site for trade professionals based on Lotus Notes and Lotus Domino Why IBM Ability of IBM Business Partner to provide complete solution; integration of WebSphere software with J.D. Edwards World, Version 8.1 and Domino on AS/400 Key Business Benefits 90% reduction in online order-processing costs; first to market with B2B extranet for power tool distributors Business Partner Eviciti Services IBM Global Services (e-business strategy consulting) One DB2 product catalog serves both Milwaukee s B2B extranet and its public Web site. Soon, DB2 will be called into service to manage the business intelligence information Milwaukee gathers. Though die-hard do-it-yourselfers may wax passionate about their power tools, there still remains one standard of tools for professionals and another for the rest of us. And with good reason: plumbers, electricians, builders and other tradespeople need the best tools they can get, because their livelihoods depend on them. Professionals who know tools turn to Milwaukee Electric Tool Corporation (Milwaukee). Offering more than 400 tools and 2,500 accessories for the professional tradesperson, the Brookfield, Wisconsin-based Integration is what keeps me up at night. I need to know that everything is going to work well together, that information will be entered once and flow everywhere it needs to go without the need for multiple systems. Cindy Thoenes, Business Systems Manager, Milwaukee Electric Tool Corporation

2 e-business redefining the competitive environment in your favor By integrating our Web initiatives within the organization, we ve been able to improve business processes while leveraging new technologies. All of this has been possible because we selected Eviciti as our e-business partner and based our e-business infrastructure on IBM. Cindy Thoenes company has been recognized for its high-quality products since its founding in Aiming to strengthen its image of excellence, improve customer service and reduce costs, the company recently explored ways to extend its operations to the Internet. Specifically, Milwaukee wanted to overcome the inherent time and location constraints of its call center and enable distributors worldwide to do business with the company 24 hours a day, every day. It was also interested in keeping its call-center staff to a minimum and enabling the customer service representatives to focus on providing value-added service rather than answering simple order and account inquiries. After consulting with its key distributors and IBM Global Services, Milwaukee outlined a series of e-business initiatives. The first initiative included the deployment of two Web sites. One would be a self-service business-to-business (B2B) extranet that would allow distributors to more conveniently browse and buy products, as well as track their orders. The second would be a redesign of its public Web site that would improve the company s ability to promote its products and enhance its relationships with its customers. Milwaukee sells its products through authorized distributors, including contractor and industrial supply houses, home centers, hardware stores and mail-order companies worldwide. Key requirement #1: leverage legacy assets These online sales, support and marketing channel initiatives represented new ways of doing business at Milwaukee. While the company wholeheartedly embraced the innovation, it also recognized it needed to protect its core technology infrastructure investments. Our J.D. Edwards enterprise resource planning (ERP) system with its IBM DB2 database is the transactional core of our business, says Cindy Thoenes, Milwaukee s business systems manager. We needed to extend it to the Web and improve the interface between the data and the people who use it.

3 Key Components Software IBM WebSphere Application Server, Standard Edition IBM WebSphere Commerce Suite, Pro Edition Lotus Domino R5 Lotus Notes IBM DB2 Universal Database for AS/400 Servers IBM AS/400 Another key IT asset for Milwaukee was Lotus Notes, which has served as the company s internal collaborative platform since Milwaukee knew it could leverage Lotus Domino and its Lotus Notes framework to drive the new Web sites content. As Thoenes notes: The ability of Domino to deliver Lotus Notes applications both through Lotus Notes clients and through the Web makes it a very powerful collaborative tool. Key requirement #2: integrate commerce and content What the company lacked was an e-commerce engine to process distributors orders. To be effective, the e-commerce engine would need to integrate with the J. D. Edwards system so that orders would be filled automatically. Integration is what keeps me up at night, Thoenes says. At the end of the day, I need to know that everything is going to work well together, that information will be entered once and flow everywhere it needs to go without the need for multiple systems. After extensive research and because of its history of positive experiences with Lotus and IBM products Milwaukee decided on IBM WebSphere Commerce Suite, Pro Edition, with IBM WebSphere Application Server, Standard Edition, driving the order transactions. WebSphere, Domino, AS/400 and Eviciti add up to e-business success The next step was selecting an e-business vendor that could deliver a complete solution optimizing the IBM and Lotus technologies. While attending an IBM e-solutions seminar, Milwaukee became acquainted with IBM Business Partner Eviciti, and the chemistry between the companies was apparent from the start. After talking with the people from Eviciti for about an hour, our team was more comfortable with them than with any of the other solution providers we had interviewed during our selection process, Thoenes recalls. Eviciti s experience with the Domino R5 platform and its ability to integrate Domino and WebSphere Commerce Suite on the AS/400 server makes it unique in its market. It also offered the most complete solution, including AS/400 hosting capabilities and marketing services.

4 e-business redefining the competitive environment in your favor Six months later, Milwaukee went live with its new public Web site and its distributor extranet the first of its kind in the power tool industry. A growing number of Milwaukee s distributors now place orders through the extranet, and the public site logs 40,000 visitors and as many as 600,000 page views monthly. And since Milwaukee marketing managers and other employees can create, publish and update their own content for the public site through a Lotus Notes window in their Web browser, the company doesn t need an army of HTML programmers to maintain the site. As a result of this solution, Milwaukee has saved 90 percent in online orderprocessing costs, primarily due to the reduction in calls into its call center and the elimination of manual order entry into the J.D. Edwards system. Extranet helps distributors help themselves Milwaukee s password-secured B2B extranet enables distributors to perform all their product inquiry, purchasing and tracking tasks online, at their convenience. WebSphere Commerce Suite which resides with IBM DB2 Universal Database on an AS/400 server at Eviciti s hosting facilities in Indianapolis, Indiana provides the e-commerce engine that serves up the product information from Milwaukee s catalog. Through WebSphere Commerce Suite, distributors can review products, check prices and availability and enter new or repeat orders. Professionals take pride in building things that last. That s why tradespeople choose Milwaukee, and Milwaukee chooses IBM e-business solutions. WebSphere Application Server also running on Eviciti s server drives the Java servlets that route product information requests to the catalog and send availability, order status and invoicing requests to J.D. Edwards. The ERP system is housed on an AS/400 server at Milwaukee s headquarters in Brookfield, Wisconsin. JavaServer Pages format the responses in HTML and present them to the distributor through the Web browser. The WebSphere Commerce Suite Accelerator interface will make it very easy for marketing managers to create and launch highly targeted campaigns in just a few minutes. Nicole Bair, Vice President of Consulting, Eviciti

5 A virtual private network provides a secure connection between Milwaukee and Eviciti s hosting facility. The automated communications between the Web site and Milwaukee s backend system occur at varying intervals, depending on the information s criticality. For example, the Web site transfers distributors pricing requests to J.D. Edwards World, Version 8.1, instantaneously. Every hour, J.D. Edwards World updates a DB2 database on the Eviciti server with order and inventory status. And every night, the ERP system transfers accounts receivable and sales history information to the Web site s DB2 database. Distributors can also use the extranet to track the status of their shipments through UPS. All told, the ordering and inquiry services provided online could save up to 70 percent of the calls coming into the call center, according to Thoenes. Nicole Bair, Eviciti s vice president of consulting, adds that while the databases are the silent workhorses behind all the e-business transactions, they should not be taken for granted. There are massive amounts of data on this site, she says. With all the data that must be accessed, speed is really an issue, and the performance of DB2 has been stellar. A powerful site for power tool users The public Web site includes access to the DB2 product catalog, information about Milwaukee s warranty policies and answers to commonly asked product questions. Domino, acting as the HTTP server for the public site, routes catalog requests to WebSphere Commerce Suite. The WebSphere software pulls the information from DB2 and returns catalog pages in HTML to the Web browsers. Visitors who want to order are referred to a local distributor they do not have access to the shopping cart and ordering functions or any of the information in the J.D. Edwards system. There are massive amounts of data on this site. With all the data that must be accessed, speed is really an issue, and the performance of DB2 has been stellar. Nicole Bair While on the site, trade professionals can access a Lotus Notes database containing all the service part schematics for Milwaukee s tools. Milwaukee employees use this database often, accessing it through Lotus Notes. Domino makes it easy to provide an HTML interface so Web site visitors can access it as well. The public Web site also enables trade professionals to search for Milwaukee distributors and repair centers. The information is refreshed automatically through an interface between Domino and the J.D. Edwards system, explains Thoenes. This has eliminated the need for manual maintenance of the online listings, which had comprised 50 percent of the total cost of maintaining the site. Now those funds can be allocated to enhancing the site s functionality. Beyond product-related information, the public Web site provides almost everything customers and the press would want to know about Milwaukee, including company background, press releases, ads and magazine articles. All of this information is updated continually by the marketing staff, using the Lotus Notes administrative interface.

6 The site also features several special marketing initiatives. One is the Heavy Duty Club, a passwordsecured sub-site that provides trade professionals access to special offers as well as a members-only bulletin board. The club also allows them to register their tools online and participate in the design of new Milwaukee tools. Another marketing initiative is tied to the NASCAR Craftsman Truck Races. Milwaukee s special events manager maintains this section of the site, publishing race dates, race-related events and other items of interest. Finally, to keep this 2,100-employee organization running strong, Milwaukee s human resources department posts job listings on the site and uses Lotus Notes to collect and file job applications submitted online. What s next Milwaukee plans to make ongoing improvements to the functionality of both sites. For example, it will use WebSphere Commerce Analyzer to track the buying behavior of distributors on the extranet, and based on this information, provide distributors with targeted promotional offerings. By migrating to WebSphere Commerce Suite Version 5.1, Milwaukee will also be able to take advantage of WebSphere Commerce Suite Accelerator to manage these promotions, notes Bair. The WebSphere Commerce Suite Accelerator interface will make it very easy for marketing managers to create and launch highly targeted campaigns in just a few minutes. WebSphere Commerce Suite will also drive a new Web site for authorized Milwaukee service centers, allowing these centers to process warranty claims online instead of by mail. Bair adds that the LDAP-compliant security model in WebSphere Commerce Suite Version 5.1 will make it easier for authorized users to access all these applications. Rather than typing in a user name and password for each application, users will need only to enter a single user name and password at the beginning of their online session. Far from being isolated efforts, all of these projects are part of Milwaukee s painstakingly developed e-business strategy. By integrating our Web initiatives within the organization, we ve been able to improve business processes while leveraging new technologies, Thoenes says. All of this has been possible because we selected Eviciti as our e-business partner and based our e-business infrastructure on IBM. For more information Please contact your IBM marketing representative or IBM Business Partner. Visit us at: ibm.com/e-business For more information about Milwaukee Electric Tool Corporation and Eviciti, visit: Copyright IBM Corporation 2001 IBM Corporation Software Group Route 100 Somers, New York U.S.A. Printed in the United States of America All Rights Reserved AS/400, DB2, DB2 Universal Database, the e-business logo, IBM, the IBM logo and WebSphere are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries or both. Domino, Lotus and Lotus Notes are trademarks or registered trademarks of Lotus Development Corporation in the United States, other countries or both. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries or both. Other company, product or service names may be trademarks or service marks of others. This case study illustrates how one IBM customer uses IBM products. Many factors have contributed to the result and benefits described. IBM does not guarantee comparable results. All information contained herein was provided by the featured customer and IBM Business Partner. IBM does not attest to its accuracy. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. Printed in the United States on recycled paper containing 10% recovered post-consumer fiber. G

Innovative solutions to simplify your business. IBM System i5 Family

Innovative solutions to simplify your business. IBM System i5 Family Innovative solutions to simplify your business IBM System i5 Family Highlights Provide faster, extremely reliable and highly secure ways to help simplify your IT environment, enabling savings to be invested

More information

Portal Strategy Delivers Rapid Returns for Print and Promotional Solution Provider

Portal Strategy Delivers Rapid Returns for Print and Promotional Solution Provider Microsoft Office System Customer Solution Case Study Portal Strategy Delivers Rapid Returns for Print and Promotional Solution Provider Overview Country or Region: United States Industry: Professional

More information

Realize More with the Power of Choice. Microsoft Dynamics ERP and Software-Plus-Services

Realize More with the Power of Choice. Microsoft Dynamics ERP and Software-Plus-Services Realize More with the Power of Choice Microsoft Dynamics ERP and Software-Plus-Services Software-as-a-service (SaaS) refers to services delivery. Microsoft s strategy is to offer SaaS as a deployment choice

More information

A technical discussion of performance and availability December IBM Tivoli Monitoring solutions for performance and availability

A technical discussion of performance and availability December IBM Tivoli Monitoring solutions for performance and availability December 2002 IBM Tivoli Monitoring solutions for performance and availability 2 Contents 2 Performance and availability monitoring 3 Tivoli Monitoring software 4 Resource models 6 Built-in intelligence

More information

WebSphere Business Integration Collaborations Reference guide. Integrate business processes across your company and beyond.

WebSphere Business Integration Collaborations Reference guide. Integrate business processes across your company and beyond. WebSphere Business Integration Collaborations Reference guide Integrate business processes across your company and beyond. February 2004 Responding to business challenges through integration From tactical

More information

IBM _` iseries systems Retail

IBM _` iseries systems Retail iseries systems delivering technology innovations and maximum business productivity to retailers for their On Demand Business IBM _` iseries systems Retail Highlights Helps simplify IT environments by

More information

Staples, Inc. IBM WebSphere Commerce software and IBM POWER7 servers improve performance. Smart is

Staples, Inc. IBM WebSphere Commerce software and IBM POWER7 servers improve performance. Smart is Staples, Inc. IBM WebSphere Commerce software and IBM POWER7 servers improve performance Smart is Smarter Commerce: Precision marketing lifts revenues Staples is a trusted source for office solutions and

More information

Adaptive work environments

Adaptive work environments Adaptive work environments Helping business achieve operational efficiency through people and SOA. Flexibility that enables people to rapidly access and interact with targeted business processes Business

More information

Elie Tahari Ltd. uses business intelligence to enhance competitiveness and view information on demand

Elie Tahari Ltd. uses business intelligence to enhance competitiveness and view information on demand Innovation that matters Elie Tahari Ltd. uses business intelligence to enhance competitiveness and view information on demand Overview Business Challenge To extend its lead in the world of high fashion,

More information

Coca-Cola Bottling Co. Consolidated maximizes profitability

Coca-Cola Bottling Co. Consolidated maximizes profitability Coca-Cola Bottling Co. Consolidated maximizes profitability Delivering deeper insight into customer demand four times faster with the IBM FlashSystem Solution Overview The need To capitalize on sales opportunities

More information

IBM Sterling Gentran:Server for Windows

IBM Sterling Gentran:Server for Windows IBM Sterling Gentran:Server for Windows Handle your business transactions with a premier e-business platform Overview In this Solution Overview, you will learn: How to lower costs, improve quality of service,

More information

IBM Sterling Order Management drop ship capabilities

IBM Sterling Order Management drop ship capabilities IBM Sterling Order Management drop ship capabilities Expand product assortment without increasing inventory costs Overview In this solution overview, you will learn: How to gain visibility into available

More information

CHAPTER 9 Electronic Commerce Software

CHAPTER 9 Electronic Commerce Software CHAPTER 9 Electronic Commerce Software 2017 Cengage Learning. May not be scanned, copied or duplicated, or posted to a. publicly accessible website, in whole or in part, except for use as permitted in

More information

Smarter Commerce for healthcare and life sciences

Smarter Commerce for healthcare and life sciences IBM Smarter Commerce Healthcare and Life Sciences Smarter Commerce for healthcare and life sciences Competing in a consumer-centric world 2 Smarter Commerce Across the healthcare ecosystem, from payers

More information

IBM Tivoli Service Desk

IBM Tivoli Service Desk Deliver high-quality services while helping to control cost IBM Tivoli Service Desk Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate

More information

Vendor: IBM. Exam Code: Exam Name: Fundamentals of Applying Maximo Asset Management Solutions V3. Version: Demo

Vendor: IBM. Exam Code: Exam Name: Fundamentals of Applying Maximo Asset Management Solutions V3. Version: Demo Vendor: IBM Exam Code: 000-651 Exam Name: Fundamentals of Applying Maximo Asset Management Solutions V3 Version: Demo QUESTION: 1 Which feature or function in Tivoli process automation engine enables the

More information

Tivoli software for the midsize business. Increase efficiency and productivity manage IT with fewer resources.

Tivoli software for the midsize business. Increase efficiency and productivity manage IT with fewer resources. Tivoli software for the midsize business Increase efficiency and productivity manage IT with fewer resources. The on demand world The world has entered a new era in business the e-business on demand era.

More information

EDI Services. Leveraging your investments in EDI for e-business advantage.

EDI Services. Leveraging your investments in EDI for e-business advantage. IBM Global Application Services Hosting- EDI Services Leveraging your investments in EDI for e-business advantage. IBM: the right choice for competitive advantage In today s on demand world, business relationships

More information

IBM Global Technology Services. Weaving the solution Dharanibalan Gurunathan 1 st August, Mumbai

IBM Global Technology Services. Weaving the solution Dharanibalan Gurunathan 1 st August, Mumbai IBM Global Technology Services Weaving the solution Dharanibalan Gurunathan 1 st August, Mumbai agenda 1 Driving innovation and growth Designing and implementing service-oriented 2 architectures 3 Connectivity

More information

Leading provider of telecommunications equipment calls in IBM and IBM Advanced Business Partner Pathfinder Solutions to help improve code quality.

Leading provider of telecommunications equipment calls in IBM and IBM Advanced Business Partner Pathfinder Solutions to help improve code quality. Software development Case study Leading provider of telecommunications equipment calls in IBM and IBM Advanced Business Partner Pathfinder Solutions to help improve code quality. Overview Challenge A world-leading

More information

IBM Digital Analytics Accelerator

IBM Digital Analytics Accelerator IBM Digital Analytics Accelerator On-premises web analytics solution for high-performance, granular insights Highlights: Efficiently capture, store, and analyze online data Benefit from highly scalable

More information

On demand operating environment solutions To support your IT objectives Transforming your business to on demand.

On demand operating environment solutions To support your IT objectives Transforming your business to on demand. On demand operating environment solutions To support your IT objectives Transforming your business to on demand. IBM s approach to service-oriented architecture Doing business in the on demand era Technological

More information

IBM WebSphere Catalog Architect

IBM WebSphere Catalog Architect Helping boost your e-commerce business IBM WebSphere Catalog Architect Highlights Simplifies creation and management of electronic catalogs Increases productivity during catalog design, construction and

More information

IBM Global Business Services Microsoft Dynamics AX solutions from IBM

IBM Global Business Services Microsoft Dynamics AX solutions from IBM IBM Global Business Services Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning 2 Microsoft Dynamics AX solutions from IBM Highlights Improve productivity

More information

E-commerce Solutions. WebSphere Commerce Suite. RedeWning customer and partner relationships.

E-commerce Solutions. WebSphere Commerce Suite. RedeWning customer and partner relationships. E-commerce Solutions WebSphere Commerce Suite. RedeWning customer and partner relationships. It s crowded out there. With intense competition in an ever-expanding global marketplace, you re challenged

More information

Solution Brief: Developing Solutions for System i

Solution Brief: Developing Solutions for System i Solution Brief: Developing Solutions for System i Introduction If you already tap into the power of System i, you understand its ability to support business growth, simplify IT environments, help reduce

More information

Why Fishbowl Manufacturing and Fishbowl Warehouse Are #1 Among QuickBooks Users

Why Fishbowl Manufacturing and Fishbowl Warehouse Are #1 Among QuickBooks Users Why Fishbowl Manufacturing and Fishbowl Warehouse Are #1 Among QuickBooks Users Fishbowl is the most popular manufacturing and warehouse management software for QuickBooks users. Fishbowl Manufacturing

More information

IBM i Reduce complexity and enhance productivity with the world s first POWER5-based server. Highlights

IBM i Reduce complexity and enhance productivity with the world s first POWER5-based server. Highlights Reduce complexity and enhance productivity with the world s first POWER5-based server IBM i5 570 Highlights Integrated management of multiple operating systems and application environments helps reduce

More information

IBM Tivoli Monitoring

IBM Tivoli Monitoring Monitor and manage critical resources and metrics across disparate platforms from a single console IBM Tivoli Monitoring Highlights Proactively monitor critical components Help reduce total IT operational

More information

Achieve greater efficiency in asset management by managing all your asset types on a single platform.

Achieve greater efficiency in asset management by managing all your asset types on a single platform. Asset solutions To support your business objectives Achieve greater efficiency in asset by managing all your asset types on a single platform. Obtain an entirely new level of asset awareness Every company

More information

IBM System i platform includes a new i5/os license option for application and infrastructure serving

IBM System i platform includes a new i5/os license option for application and infrastructure serving IBM United States Announcement 207-068, dated April 10, 2007 IBM System i platform includes a new i5/os license option for application and infrastructure serving Description...2 Product positioning...

More information

IBM MobileFirst Device Procurement and Deployment Services

IBM MobileFirst Device Procurement and Deployment Services IBM Global Technology Services IBM MobileFirst Device Procurement and Deployment Services Easing the process of buying, configuring and distributing mobile devices 1 5 The service 2Acquisition services

More information

IBM Application Hosting for Ariba Spend Management. Save money and time with powerful, flexible hosted solutions for Enterprise Spend Management.

IBM Application Hosting for Ariba Spend Management. Save money and time with powerful, flexible hosted solutions for Enterprise Spend Management. IBM Application Hosting for Ariba Spend Management Save money and time with powerful, flexible hosted solutions for Enterprise Spend Management. Breakthrough in Spend Management. Ariba Spend Management

More information

A voice and data services provider creates a platform for innovation

A voice and data services provider creates a platform for innovation A voice and data services provider creates a platform for innovation IBM WebSphere software helps improve responsiveness to marketplace changes The need This voice and data services provider strives to

More information

Use cases for IBM Forms Experience Builder

Use cases for IBM Forms Experience Builder Use cases for IBM Forms Experience Builder Contents 1 Creating exceptional forms experiences 2 Introducing IBM Forms Experience Builder 3 Managing the business 4 Getting close to customers 4 Generating

More information

Integration and Infrastructure Software. Process Integration from IBM. Optimizing resources to improve productivity.

Integration and Infrastructure Software. Process Integration from IBM. Optimizing resources to improve productivity. Integration and Infrastructure Software Process Integration from IBM. Optimizing resources to improve productivity. Optimize and deploy business processes that are in line with strategic goals. Market

More information

Parallels. Automation. Rapidly Launch Microsoft Office 365 Syndication with Parallels Automation. White Paper

Parallels. Automation. Rapidly Launch Microsoft Office 365 Syndication with Parallels Automation. White Paper Parallels Automation White Paper Rapidly Launch Microsoft Office 365 Syndication with Parallels Automation Published June, 2011 Overview Microsoft By combining versions of Microsoft s most trusted communications

More information

RESEARCH NOTE NETSUITE S IMPACT ON WHOLESALE AND DISTRIBUTION COMPANIES

RESEARCH NOTE NETSUITE S IMPACT ON WHOLESALE AND DISTRIBUTION COMPANIES Document L11 RESEARCH NOTE NETSUITE S IMPACT ON WHOLESALE AND DISTRIBUTION COMPANIES THE BOTTOM LINE When Nucleus examined wholesale and distribution customers using NetSuite, analysts found it enabled

More information

Parallels. Automation. Rapidly Launch Microsoft Office 365 Syndication with Parallels Automation. White Paper

Parallels. Automation. Rapidly Launch Microsoft Office 365 Syndication with Parallels Automation. White Paper Parallels Automation White Paper Rapidly Launch Microsoft Office 365 Syndication with Parallels Automation Published June, 2011 Overview Microsoft By combining versions of Microsoft s most trusted communications

More information

Integrated Service Management

Integrated Service Management Integrated Service Management for Power servers As the world gets smarter, demands on the infrastructure will grow Smart traffic systems Smart Intelligent food oil field technologies systems Smart water

More information

Case Study. BlackBerry Solution Keeps Business Moving for Leading Retail Developer. Retail/Wholesale

Case Study. BlackBerry Solution Keeps Business Moving for Leading Retail Developer. Retail/Wholesale Case Study Industry: Retail/Wholesale Region: Americas Company Size: Large Enterprise Email Environment: IBM Lotus Domino Type of Solution: Business Intelligence, Workflow and Approvals (ERP) BlackBerry

More information

IBM Sterling B2B Integrator

IBM Sterling B2B Integrator IBM Sterling B2B Integrator B2B integration software to help synchronize your extended business partner communities Highlights Enables connections to practically all of your business partners, regardless

More information

IBM i5 server delivers global consolidation for Greif

IBM i5 server delivers global consolidation for Greif IBM Case Study IBM i5 server delivers global consolidation for Greif Overview Challenge Overcome high cost and inefficiencies caused by multiple, diverse ERP systems and computing platforms Solution Consolidate

More information

IBM Passport Advantage and Passport Advantage Express Software acquisition and maintenance programs for organizations of all sizes

IBM Passport Advantage and Passport Advantage Express Software acquisition and maintenance programs for organizations of all sizes A quick reference guide for customers IBM Passport Advantage and Passport Advantage Express Software acquisition and maintenance programs for organizations of all sizes Passport Advantage and Passport

More information

IBM Tivoli Endpoint Manager for Software Use Analysis

IBM Tivoli Endpoint Manager for Software Use Analysis IBM Endpoint Manager for Software Use Analysis Rapid, granular inventory insights and always-on asset management enhance license compliance Highlights Identify licensed and unlicensed software with drill-down

More information

IBM SmartCloud Control Desk: High Availability and Disaster Recovery Configurations IBM Redbooks Solution Guide

IBM SmartCloud Control Desk: High Availability and Disaster Recovery Configurations IBM Redbooks Solution Guide IBM SmartCloud Control Desk: High Availability and Disaster Recovery Configurations IBM Redbooks Solution Guide In today s global environment, more organizations must reduce their downtime to the minimum

More information

SunTrust Banks. Improving productivity, reducing vulnerability windows. Overview. Gaining control over a highly distributed environment

SunTrust Banks. Improving productivity, reducing vulnerability windows. Overview. Gaining control over a highly distributed environment SunTrust Banks Improving productivity, reducing vulnerability windows Overview The need Gain visibility into a distributed IT infrastructure; reduce software patch and update cycle times; and maintain

More information

Building Products Company Accommodates 70 Percent Revenue Boost, Adds Employees

Building Products Company Accommodates 70 Percent Revenue Boost, Adds Employees Microsoft Dynamics Customer Solution Case Study Building Products Company Accommodates 70 Percent Revenue Boost, Adds Employees Overview Country or Region: United States Industry: Specialty building products

More information

IBM Db2 Warehouse. Hybrid data warehousing using a software-defined environment in a private cloud. The evolution of the data warehouse

IBM Db2 Warehouse. Hybrid data warehousing using a software-defined environment in a private cloud. The evolution of the data warehouse IBM Db2 Warehouse Hybrid data warehousing using a software-defined environment in a private cloud The evolution of the data warehouse Managing a large-scale, on-premises data warehouse environments to

More information

Preview: IBM Tivoli Monitoring Solutions Deliver Superior Management for Key Middleware and Operating Systems

Preview: IBM Tivoli Monitoring Solutions Deliver Superior Management for Key Middleware and Operating Systems Software Announcement April 9, 2002 Preview: IBM Tivoli Monitoring Solutions Deliver Superior Management for Key Middleware and Operating Systems Overview IBM Tivoli Monitoring provides the foundation

More information

Security intelligence for service providers

Security intelligence for service providers Security Thought Leadership White Paper July 2015 Security intelligence for service providers Expanded capabilities for IBM Security QRadar including multi-tenancy, unified management and SaaS 2 Security

More information

IBM Web Content Solutions

IBM Web Content Solutions IBM Web Content Solutions Put Information to Work with Web Content Management 2007 IBM Corporation Legal Notice IBM Software Group Lotus software The information contained in this presentation is provided

More information

IBM WebSphere MQ. WebSphere MQ delivers real value today and tomorrow.

IBM WebSphere MQ. WebSphere MQ delivers real value today and tomorrow. IBM WebSphere MQ WebSphere MQ delivers real value today and tomorrow. Exchange data reliably every time. Introduction What do these activities have in common? A customer uses an ATM to make a transfer

More information

Electronics Manufacturing Service Provider Integrates Supply Line on a Single Platform

Electronics Manufacturing Service Provider Integrates Supply Line on a Single Platform Microsoft BizTalk Server Customer Solution Case Study Electronics Manufacturing Service Provider Integrates Supply Line on a Single Platform Overview Country: Singapore Industry: Electronics Customer Profile

More information

IBM Watson IoT Maximo Asset Management Version 7.6 Release

IBM Watson IoT Maximo Asset Management Version 7.6 Release IBM Watson IoT Maximo Asset Management Version 7.6 Release Maximo 76 Cognos Analytics 11 Release 7 Installation Guide LDAP/Active Directory Security Authentication only December 2017 CONTENTS Revision

More information

Your connection to a network of shipping industry services.

Your connection to a network of shipping industry services. Your connection to a network of shipping industry services. SHIPPING NO SMALL CHANGE Managing an outbound shipping operation is big business regardless of your operation s size. Transportation costs can

More information

Creating High-Speed Content Archival and Retrieval Solutions Using IBM Content Manager OnDemand IBM Redbooks Solution Guide

Creating High-Speed Content Archival and Retrieval Solutions Using IBM Content Manager OnDemand IBM Redbooks Solution Guide Creating High-Speed Content Archival and Retrieval Solutions Using IBM Content Manager OnDemand IBM Redbooks Solution Guide Using IBM Content Manager OnDemand, you can create solutions that provide high-speed

More information

Transforming business processes and information by aligning BPM and MDM

Transforming business processes and information by aligning BPM and MDM IBM Software InfoSphere Thought Leadership White Paper Transforming business processes and information by aligning BPM and MDM 2 Transforming business processes and information by aligning BPM and MDM

More information

Executive Guide to Enterprise ebusiness Success

Executive Guide to Enterprise ebusiness Success Executive Guide to Enterprise ebusiness Success A COMERGENT WHITEPAPER Executive Overview...2 Defining ebusiness and its Value...2 Self-Assessment on ebusiness Readiness...3 10 Questions to Ask Prior to

More information

IBM WebSphere Extended Deployment, Version 5.1

IBM WebSphere Extended Deployment, Version 5.1 Offering a dynamic, goals-directed, high-performance environment to support WebSphere applications IBM, Version 5.1 Highlights Dynamically accommodates variable and unpredictable business demands Helps

More information

SAP AND IBM: FLEXIBLE BUSINESS INFRASTRUCTURE. Top to Bottom. we know. they know. End to End

SAP AND IBM: FLEXIBLE BUSINESS INFRASTRUCTURE. Top to Bottom. we know. they know. End to End SAP AND IBM: FLEXIBLE BUSINESS INFRASTRUCTURE Top to Bottom we know they know End to End IBM knows information technology infrastructure, open solutions, automation, servers, database management, storage

More information

Application Framework for e-business. An open e-business foundation.

Application Framework for e-business. An open e-business foundation. Application Framework for e-business An open e-business foundation. Radical changes in business models and fundamental redefinitions of marketplaces are resulting in an unprecedented transformation of

More information

Sage Pro ERP is an award-winning accounting and manufacturing solution with full source code availability for ultimate flexibility and growth.

Sage Pro ERP is an award-winning accounting and manufacturing solution with full source code availability for ultimate flexibility and growth. Sage Pro ERP is an award-winning accounting and manufacturing solution with full source code availability for ultimate flexibility and growth. Freedom to Choose With Sage Pro ERP (formerly ACCPAC Pro Series)

More information

IBM Tivoli Endpoint Manager for Lifecycle Management

IBM Tivoli Endpoint Manager for Lifecycle Management IBM Endpoint Manager for Lifecycle Management A single-agent, single-console approach for endpoint management across the enterprise Highlights Manage hundreds of thousands of endpoints regardless of location,

More information

WCO IT Norbert Kouwenhoven. IBM Global Customs Solutions Leader WCO Conference, May 11th, IBM Corporation

WCO IT Norbert Kouwenhoven. IBM Global Customs Solutions Leader WCO Conference, May 11th, IBM Corporation Norbert Kouwenhoven IBM Global Customs Solutions Leader WCO Conference, May 11th, 2011 Cloud Strategies and Solutions for Customs: From smoke to cloud.. An IBM point of view WCO conference May 11th, 2011

More information

e-business Exchange (e-bx) Suite of Products A New Generation of Electronic Bill Presentment and Payment Solutions

e-business Exchange (e-bx) Suite of Products A New Generation of Electronic Bill Presentment and Payment Solutions Software Announcement e-business Exchange (e-bx) Suite of Products A New Generation of Electronic Bill Presentment and Payment Solutions Overview The e-bx family of products includes: e-bx Biller Direct

More information

POS Portal Software Solutions

POS Portal Software Solutions Software Solutions POS Portal's on-demand software solutions give you the information and tools you need to provide superior services throughout the entire merchant life cycle. With our hosted applications

More information

Innovation From the Ground Up:

Innovation From the Ground Up: Innovation From the Ground Up: The Next Generation of Enterprise Business Solutions STAN SWETE Chief Technology Officer Innovation From the Ground Up The Next Generation of Enterprise Business Solutions

More information

With the installation of Navision s Axapta Integrated Enterprise Solution software, this custom computer

With the installation of Navision s Axapta Integrated Enterprise Solution software, this custom computer Northern Micro With the installation of Navision s Axapta Integrated Enterprise Solution software, this custom computer hardware manufacturer was able to combine their purchasing, production, and sales

More information

IBM Smarter systems for a smarter planet IBM workload optimized systems

IBM Smarter systems for a smarter planet IBM workload optimized systems IBM Smarter systems for a smarter planet IBM workload optimized systems Integrating software, hardware and services for better performance at lower cost 2 Smarter systems for a smarter planet To succeed

More information

Job Aid: Multi Organization, Multi Site Set Up Considerations

Job Aid: Multi Organization, Multi Site Set Up Considerations Job Aid: Multi Organization, Multi Site Set Up Considerations Document version 1.0 Copyright International Business Machines Corporation 2010. All rights reserved. US Government Users Restricted Rights

More information

Microsoft Business Solutions Axapta Enterprise Portal makes it easy for you to connect with your business community over the Internet.

Microsoft Business Solutions Axapta Enterprise Portal makes it easy for you to connect with your business community over the Internet. Microsoft Business Solutions Axapta Enterprise Portal makes it easy for you to connect with your business community over the Internet. Key Benefits: Connects you with customers, vendors and other partners

More information

CIOReview. Apptricity END-TO-END SUPPLY CHAIN VISIBILITY SUPPLY CHAIN SPECIAL. The Navigator for Enterprise Solutions IN MY OPINION CIO INSIGHTS

CIOReview. Apptricity END-TO-END SUPPLY CHAIN VISIBILITY SUPPLY CHAIN SPECIAL. The Navigator for Enterprise Solutions IN MY OPINION CIO INSIGHTS CIOReview The Navigator for Enterprise Solutions SUPPLY CHAIN SPECIAL MARCH 27, 2017 CIOREVIEW.COM END-TO-END SUPPLY CHAIN VISIBILITY IN MY OPINION KEVIN GLYNN, VP AND CIO, DSC LOGISTICS CIO INSIGHTS NEIL

More information

IBM PowerHA SystemMirror for AIX Enhancements IBM Redbooks Solution Guide

IBM PowerHA SystemMirror for AIX Enhancements IBM Redbooks Solution Guide IBM PowerHA SystemMirror for AIX 7.1.3 Enhancements IBM Redbooks Solution Guide IBM PowerHA SystemMirror for AIX 7 represents a new generation of clustering solutions for high availability and disaster

More information

Teradyne Corporation. Saving millions of dollars through integrated workplace management. Smart is...

Teradyne Corporation. Saving millions of dollars through integrated workplace management. Smart is... Teradyne Corporation Saving millions of dollars through integrated workplace management Smart is... Applying innovative workplace strategies to support employee needs within a smaller footprint. With building

More information

Using the IBM Cloud App Management Database Load Projections Spreadsheet

Using the IBM Cloud App Management Database Load Projections Spreadsheet Using the IBM Cloud App Management Database Load Projections Spreadsheet December, 2018 Using the IBM Cloud App Management Database Load Projections Spreadsheet Document version 2018.4.1 IBM Cloud App

More information

Scala delivers end-to-end software solutions for digital signage networks using IBM infrastructure and services.

Scala delivers end-to-end software solutions for digital signage networks using IBM infrastructure and services. IBM Retail on Demand Scala delivers end-to-end software solutions for digital signage networks using IBM infrastructure and services. Overview A dynamic, digital sign of the times The founders of Scala,

More information

IBM Maximo Mobile Asset Manager Version 7 Release 5. User Guide

IBM Maximo Mobile Asset Manager Version 7 Release 5. User Guide IBM Maximo Mobile Asset Manager Version 7 Release 5 User Guide Note Before using this information and the product it supports, read the information in Notices on page 13. This edition applies to version

More information

HQX HQX. HQXchange Is Your Single Comprehensive EDI Platform

HQX HQX. HQXchange Is Your Single Comprehensive EDI Platform HQX HQX TM TM HQXchange Is Your Single Comprehensive EDI Platform The industry leading 1 EDI Source flagship EDI software solution EDI HQ is now even more powerful with HQXchange (HQX). HQX is a new innovative

More information

IBM TRIRIGA Version 10 Release 4.0. Procurement Management User Guide

IBM TRIRIGA Version 10 Release 4.0. Procurement Management User Guide IBM TRIRIGA Version 10 Release 4.0 Procurement Management User Guide Note Before using this information and the product it supports, read the information in Notices on page 29. This edition applies to

More information

IBM Informix Dynamic Server and IBM Software Group compatibility: powerful synergies for on demand computing.

IBM Informix Dynamic Server and IBM Software Group compatibility: powerful synergies for on demand computing. Unlocking value from existing IT investments IBM Informix Dynamic Server and IBM Software Group compatibility: powerful synergies for on demand computing. 1 Integrated software solutions for e-business

More information

Prepare for a more efficient SAP implementation: Take data issues off the critical path

Prepare for a more efficient SAP implementation: Take data issues off the critical path Prepare for a more efficient SAP implementation: Take data issues off the critical path Identify data risks before implementation with the Preliminary Data Assessment Appliance Preliminary Data Assessment

More information

IBM System Storage. IBM Information Archive: The next-generation information retention solution

IBM System Storage. IBM Information Archive: The next-generation information retention solution IBM System Storage IBM Information Archive: The next-generation information retention solution Highlights Reduce cost Reduce disk capacity requirements with built-in data deduplication and compression

More information

Connected Commerce. A Microsoft Solution to ecommerce. Pooya Darugar Architect Microsoft Gulf

Connected Commerce. A Microsoft Solution to ecommerce. Pooya Darugar Architect Microsoft Gulf Connected Commerce A Microsoft Solution to ecommerce Pooya Darugar Architect Microsoft Gulf http://blogs.msdn.com/pooyad The world of Connected Commerce.. It s not just sales its also customer care, and

More information

A roadmap for intelligent archiving

A roadmap for intelligent archiving August 2013 Effective database archiving in a new era of computing ENTER» Contents 3 5 7 8 11 12 14 2 Database archiving strategies, whether applied to packaged applications, custom applications or data

More information

Best practices. Troubleshooting your own application. IBM Platform Symphony

Best practices. Troubleshooting your own application. IBM Platform Symphony IBM Platform Symphony Best practices Troubleshooting your own application Hui Liu IBM Systems & Technology Group, Software Defined Systems Test Specialist: Custom Applications Issued: November 2013 Contents

More information

CHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE

CHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE CHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE 1 Learning Objectives Examine in detail the enterprise systems modules and architecture. Understand the effects of a well-designed architecture on ERP implementation.

More information

IBM Data Mobility Services Softek LDMF

IBM Data Mobility Services Softek LDMF Helping provide nondisruptive dataset-level migrations for the mainframe environment IBM Data Mobility Services Softek LDMF With Softek LDMF software, datasets that reside on multiple smaller-capacity

More information

Build-a-Bear Workshop

Build-a-Bear Workshop IBM Australia Build-a-Bear Workshop Overview The Challenge Build-a-Bear Workshop is an international children s toy company. They launched their first retail stores in Australia in 2005 and needed a robust

More information

SAP and SharePoint Coexistence:

SAP and SharePoint Coexistence: SAP and SharePoint Coexistence: Information Crisis or Business Solution? August 2010 Magic Software is a trademark of Magic Software Enterprises Ltd. All other product and company names mentioned herein

More information

Infinium Software e-business

Infinium Software e-business Infinium Software e-business A collaborative approach to success in the 21st century Introduction In business, information is essential. Communication is a catalyst. Knowledge is power. Whoever is able

More information

Oracle Utilities Mobile Workforce Management Benchmark

Oracle Utilities Mobile Workforce Management Benchmark Oracle Utilities Mobile Workforce Management Benchmark Demonstrates Superior Scalability for Large Field Service Organizations O R A C L E W H I T E P A P E R F E B R U A R Y 2 0 1 6 Introduction Large

More information

IBM Records Manager V8.5 adds US Standard DoD version 3 support

IBM Records Manager V8.5 adds US Standard DoD version 3 support , dated March 3, 2009 IBM Records V8.5 adds US Standard DoD 5015.02 version 3 support Table of contents 1 At a glance 4 Publications 1 Overview 4 Technical information 2 Key prerequisites 5 Software Services

More information

IBM Grid Offering for Analytics Acceleration: Customer Insight in Banking

IBM Grid Offering for Analytics Acceleration: Customer Insight in Banking Grid Computing IBM Grid Offering for Analytics Acceleration: Customer Insight in Banking customers. Often, banks may purchase lists and acquire external data to improve their models. This data, although

More information

mysap Supply Chain Management Solution Map Edition 2004

mysap Supply Chain Management Solution Map Edition 2004 mysap Supply Chain Management Solution Map Edition 2004 Strategic Planning Strategic Supply Chain Design Strategic Sourcing Demand Planning Forecasting & Lifecycle Planning Promotion Planning Consensus

More information

QPR ProcessGuide. Make Process Excellence an Item on Everyone s Agenda. QPR ProcessGuide 1

QPR ProcessGuide. Make Process Excellence an Item on Everyone s Agenda. QPR ProcessGuide 1 QPR ProcessGuide Make Process Excellence an Item on Everyone s Agenda QPR ProcessGuide 1 QPR ProcessGuide: Move Faster from As is to To be The way your organization executes its value-adding operations

More information

Case Study. Cosma International improves systems through collaboration with Solarsoft. Customer Spotlight.

Case Study. Cosma International improves systems through collaboration with Solarsoft.  Customer Spotlight. Case Study Cosma International improves systems through collaboration with Solarsoft Customer Spotlight Victor Manufacturing (Cosma) Tier-1 supplier of automotive assemblies A division of Magna International

More information

Shipping & Mailing Outbound and Inbound Package Management. SendSuite Live. Global logistics management made easy.

Shipping & Mailing Outbound and Inbound Package Management. SendSuite Live. Global logistics management made easy. Shipping & Mailing Outbound and Inbound Package Management SendSuite Live Global logistics management made easy. Managing an outbound shipping operation is a big expense, regardless of your operation s

More information

Amsterdam. Accelerate digital transformation with the cloud for smarter business. Reimagining applications & data for growth and innovation

Amsterdam. Accelerate digital transformation with the cloud for smarter business. Reimagining applications & data for growth and innovation Accelerate digital transformation with the cloud for smarter business Amsterdam Reimagining applications & data for growth and innovation Andrew Brown Vice President IBM Cloud Software Europe @AndyBrown74

More information

Edusense System Simple yet Solid

Edusense System Simple yet Solid Edusense System Simple yet Solid Sense info@usense.co www.usense.co Content 1. Introduction 1 2. School Management 2 3. Library Management 4 4. Manufacturing 5 5. Customer Relationship Management (CRM)

More information