Developing Connected Products - What s needed? Driven to enable your success!

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1 Developing Connected Products - What s needed? Driven to enable your success!

2 What s a Connected Product Smart, connected products are products, assets and other things embedded with processors, sensors, software and connectivity that allow data to be exchanged between the product and its environment, manufacturer, operator/user, and other products and systems. The product can be connected for a multiple of reasons: For providing details around its health For allowing control while being away from the product For providing new features that can lengthen the life of the product To provide information about itself and its output To gain customer use insight To gain customer intimacy 5/16/2017 Copyright 2017 DRIVEN-4 All Rights Reserved 2

3 Developing a Connected Product When developing a connected product, when your organization currently develops conventional products, there are numerous additional items to be thinking about: Concurrent development - Software Engineers and IT professionals Integration of development methodologies Product Development & IT Cyber Security Strategy and mitigation Connectivity Platform development and maintenance Mobile App Strategy Native Apps, Responsive Web Design, etc. Product Validation scenarios Manufacturing, In Customer Use and for Service personnel Data Business Models, Data Management, Use and Retention Analytics Engine and Requirements 5/16/2017 Copyright 2017 DRIVEN-4 All Rights Reserved 3

4 3 rd Party Product and Platform Offerings Integration Platform Concurrent Development Developing Connected Products involves the merging of the Product Development Group and IT professionals: Understanding who s responsible for what part - Roles / Responsibilities / Handoffs APP Platform Integration Platform IoT Platform Communication Layer Product Platform Integration Platform Integration Platform Cyber Security 3 rd Party Product and Platform Offerings 5/16/2017 Copyright 2017 DRIVEN-4 All Rights Reserved 4

5 Development Methodologies Integration Development Methodologies differ between Product Development and IT Integration needs to occur to provide seamless and rapid development of new products and iterations to those new products Product Development Methodology No IT Development Methodology 5/16/2017 Copyright 2017 DRIVEN-4 All Rights Reserved 5 I N T E G R A T I O N

6 IoT Cyber Security is difficult, because it is multi-faceted: Wireless communication Physical insecurity Potentially sensitive data resides here There is a lack of standards CYBERSECURITY It s a system issue- not software Classic web / internet threats Identity management & dynamics Examples such as: Cloning of things Malicious substitution of things Eavesdropping, Man-in-the-middle attack Firmware replacement attack Denial of service attack Routing attack 5/16/2017 Copyright 2017 DRIVEN-4 All Rights Reserved 6

7 CONNECTIVITY PLATFORM This is a new dimension that needs to be strategically though through, built/bought, integrated and monitored 24 x 7 with key characteristics of: Machine to machine capabilities Business logic to convert connectivity into features and potentially revenue stream API Management suite to manage integration of data, segregating and monitoring use Development of Software products to enhance the physical product Notification and monitoring of activity IoT Platform Monitoring and Notification Suite API Management Suite Business Logic M2M Platform 5/16/2017 Copyright 2017 DRIVEN-4 All Rights Reserved 7

8 Mobile Application development is key to connecting with your customers: Understand what works best for your customer base: Mobile Native Application Typically end users / customers Web Based User interface Service personnel / Enterprise end users Understand your customer and product better: Capabilities to know what your customers are doing with your product Highlight any concerns with the product MOBILE APP STRATEGY Interact with your customers based on location or use of your product Development of the correct architecture, process, tools and teams to be able to create a team that can iterative and innovate going forward refresh of your product 5/16/2017 Copyright 2017 DRIVEN-4 All Rights Reserved 8

9 Product Validation is an expanded responsibility when products are connected: Connectivity validation through development New set of skills, test tools and automation Connectivity verification during manufacturing New set of testing fixtures, capabilities and processes PRODUCT VALIDATION Connectivity verification during operations and service New set of skills, tools and processes for service portal, service desk and service personnel Integrated monitoring, incident response and problem triage and resolution 5/16/2017 Copyright 2017 DRIVEN-4 All Rights Reserved 9

10 Data It s your data and your crown jewel. What do you want to do with it? What are the rules of engagement you are going to establish? With your customers and 3 rd party partners DATA How are you going to manage the regulatory Security and Privacy Concerns? Are you ready and able to create new business revenue streams with it? How do you want to play in large ecosystems? Apple Home? Etc. 5/16/2017 Copyright 2017 DRIVEN-4 All Rights Reserved 10

11 You ve got more information, than you ve ever had before, now what are you going to do with it? Product Validation Data Increase product development speed and cost Potential reduction of development costs due to increased out of box quality Manufacturing Data Ability to ensure as manufactured complies and meets as designed specifications during build Customer Use Data Understand customer use patterns and potential feature enhancement and/or feature eliminations 3 rd Party Data ANALYTICS Integration of multiple 3 rd party data feeds helps understand context of situation and the results achieved Bringing the data together is great Turning into actionable information is the key to a successful tomorrow 5/16/2017 Copyright 2017 DRIVEN-4 All Rights Reserved 11

12 Our Hierarchical Methodology Understand the company s Innovation and Product Strategy and provides the company s goals and prioritized objectives that will provide guidelines for the Process & People work Strategy Business Strategy & Objectives Results Goals, Strengths Impediments and Opportunities with ROI Based on company Strategy, definition of overall processes, roles, dependencies and establishment of metrics. Utilization of Lean Six Sigma toolsets, IPO etc. Definition of the overall design & solution, master data models, system integration, training, deployment & initial hyper care support. Operational metrics, support and operational improvement People & Process Technology Operations People & Process Analysis & Definition Results Process Definition, Responsibilities, Roles, Dependencies & Metrics M Technology Enablement Results Solution Design, Data Models, System Integration & Deployment Operational Embedment Results Embedment and Operational Measurement & Improvement 5/16/2017 Copyright 2017 DRIVEN-4 All Rights Reserved 12

13 PORTFOLIO & PROJECT MANAGEMENT PRODUCT LIFECYLE MANAGEMENT INNOVATION PROCESS Idea Generation Develop Prototype Test Market Ready Concept Product Lifecycle Management starts with an idea and ends when the customer is serviced 0 PRODUCT DEVELOPMENT PROCESS Design Build Test & Validate Launch 5/16/2017 Copyright 2017 DRIVEN-4 All Rights Reserved 13

14 5/16/ DRIVEN-4 ALL RIGHTS RESERVED 14

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