TIAA-CREF, Our Journey to Enhanced Data Quality

Transcription

1 TIAA-CREF, Our Journey to Enhanced Quality Carl Gerber, Director, Transformation Program, TIAA-CREF events.techtarget.com SearchBusinessAnalytics SUMMIT TechTarget

2 Our Journey to Quality About TIAA-CREF Defining the Opportunity Transformation Program Governance Operating Model Steward Playbook Enterprise Services Business Outcomes

3 Disclosure This material is for informational purposes only and should not be regarded as a recommendation or an offer to buy or sell any product or service to which this information may relate. Certain products and services may not be available to all entities or persons. Past performance does not guarantee future results. The views presented represent the views of the speaker and not necessarily the views of the organization.

4 TIAA-CREF Facts & Stats 15,807 Institutions 3.9 Million Participants NY, Charlotte, Denver 80+ Local Offices 8,287 Employees (as of 1/30/13) AUM = $542 Billion (as of 6/30/13)

5 Defining the Opportunity Formalize Governance Mature Management Practice Enable Multiple Business Initiatives - Foundational Platforms - Enterprise Capabilities Optimize the Landscape - Integration Technologies - Business Intelligence Tools - bases

6 Transformation Program Overview Mission Governance formalize Business Owners and Business Steward roles, develop a playbook. Measure & enhance Management maturity. Enable Business Initiatives link Governance, Stewardship to key programs. Leverage Architecture & Enterprise Services on projects. Build Enterprise Big E Platforms create horizontal data platforms that enable multiple strategies & business initiatives Optimization of Infrastructure by Consolidating/Retiring bases, BI & Integration tools. Modernize technology and Automate Enterprise Platform administration Transform Management Capabilities create Enterprise Services for broad use: Governance & Stewardship, Architecture, Business Analytics, Quality, Integration & Metadata Value Proposition Business Value Serve the customer efficiently and effectively Enhance access to reliable, accurate and easy-to-use data to support decision making Enhance planning and analytical capabilities Support & enable business strategy Infrastructure & Operations Value Decommission unnecessary databases & applications Consolidate infrastructure and systems Refresh & modernize technology, environments Promote re-use to optimize run rate costs

7 Governance Operating Model Chief Officer Chief Architect Enterprise Governance Business Owners Chief Steward Program Director Enterprise Stewards Lead Stewards Business Owner Lead Steward Retirement & Individual Asset Management Diversified Financial Services Corporate Functions Governance Governance Governance Governance Business Stewards Stewardship Stewardship Stewardship Stewardship

8 Improving Business Process Efficiency by Improving Quality We Have a Steward Playbook for that Govern Identify, Define, Publish & Share, and Control our Leverage Monitor and expand the scope and scale of data Governance, Stewardship and Quality Management Improve Continuously prioritize and act upon enhancement opportunities from monitoring and expansion activities Define Control Monitor Expand Optimize Identify & Catalog assets, map to owners, publish Define authorities, Control changes Monitor ongoing program operation and outcomes, new systems development & data use Expand the scope or breadth of the program, the volume and efficiency, or scale of data it supports Iteratively enhance data quality & performance, optimize shared services, provide incremental services and support for organizational units in the absence of program efforts CDEs Glossary Owners Stewards Controls DQ Dashboard Sprints Sprints

9 Enterprise Services Level 1 Service Metadata Level 2 Service Glossary & Terms Lineage Impact Analysis Analytics Architecture Governance Integration Quality Metadata Acquisition Big Analytics Business Intelligence Mobile Business Intelligence Real Time Decisions Visualization Architecture Maps Modeling Program Governance Stewardship Sprints base Census & Files Sourcing Integration Development Integration Framework Integration Governance Controls Discovery Profiling Quality Dashboard Metadata Flow

10 Business Outcomes Enhanced Client Experience with a Faster Website due to Architecture & fit for purpose database Business Process Efficiencies from addressing data quality variation Business Analytics Forum of analysts sharing best practices Simplification & Cost Efficiencies by consolidating data technologies & eliminating redundant databases

11 Thank you! Questions? TIAA-CREF, Our Journey to Enhanced Quality SearchBusinessAnalytics SUMMIT TechTarget