Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow

Transcription

1 Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow

2 Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNow We drive your transformation to a Digital Service Enterprise utilizing ServiceNow to overcome technical hurdles and being able to focus on your business challenges Allow Cross-functional Collaboration We manage large business transformations We define cross-functional operating models Digitize & Automate Processes We create business value and generate ideas in our Digital Factory and ServiceNow Creator Lab We provide industry insights as well as ServiceNow (process) best practices Enhance Customer Experience We create intuitive, user-centric service portals We drive transparency and userrelevant insights by creating tailored reports Deloitte Enterprise Service Integrate Services and Assets We link business and technology services to grant new insights and discover opportunities We enable the automation of technical services and asset detection Create Transparency and Insights We enhance decision making with ServiceNow analytics We drive transparency and user-relevant insights by creating tailored reports

3 Our ServiceNow Portfolio embraces the entire project lifecycle and combines our business expertise with our ServiceNow capabilities in solution design, development and project delivery We further enhance the value that you receive from ServiceNow by designing solutions for the ServiceNow functionalities craftily tailored for you and based on our business expertise Project Lifecycle Prepare Design Implement Business Apps Business Case Governance and Organizational Change Project and Program Vendor Suite Manage complex vendor eco systems in a time that is driven by outsourcing trends in order to create transparency about dependencies, costs and vendor performance Customer Service IT Implementation Strategy and Roadmap Cloud Compliance Check Process Analysis, Design and Implementation Data Model & Proof of Concept Minimal Viable Product Service (Catalog) Implementation & Workflow Configuration ServiceNow Platform IoT Leverage disruptive IoT technologies to change the way traditional organizations perform business processes, service provisioning and production Cloud Manage your cloud providers and on premise cloud services in a single multi-tenant portal accessible by all relevant stakeholders in your organization Enterprise Architecture Increase IT transparency & steering effectiveness by leveraging integration options between your CMDB and Enterprise Architecture/EA Repository HR Save costs and increase employee satisfaction during gradual transition to a high impact HR operating model with an increased level of self service HR Architecture and Platform Guidelines Service Catalog & Portal Design Data Migration and Transition Governance, Risk & Compliance Utilize organizational information - joining up data, processes and stakeholders - to enable an intelligent approach for structured governance, compliance assurance and risk management Security

4 We have a global network of ServiceNow experts and capabilities which supports our clients in solving their most complex Enterprise Service challenges Canada Portugal India Philippines Centres of Excellence Global Delivery Centres with skills Major resource hubs with skills Our delivery model allows us to quickly bring the skills you need anywhere in the world. Through our local and global Centres of Excellence we are able to provide highly cost competitive, Portugal delivery and support solutions Major Engagements 110+ System Administrators 1,000+ ITIL V3 Practitioners 12,000 Remote Support Resources

5 Your Contacts Jochen Fauser Partner Dr. Peter Blome Senior Manager Timm Riesenberg Senior Manager This communication contains general information only not suitable for addressing the particular circumstances of any individual case and is not intended to be used as a basis for commercial decisions or decisions of any other kind. None of Deloitte GmbH Wirtschaftsprüfungsgesellschaft or Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the Deloitte network ) is, by means of this communication, rendering professional advice or services. No entity in the Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on this communication. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ( DTTL ), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as Deloitte Global ) does not provide services to clients. Please see www. deloitte.com/de/ueberuns for a more detailed description of DTTL and its member firms. Deloitte provides audit, risk advisory, tax, financial advisory and consulting services to public and private clients spanning multiple industries; legal advisory services in Germany are provided by Deloitte Legal. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte s approximately 263,900 professionals are committed to making an impact that matters. Issue 11/2017