QUICK FACTS. Delivering a Managed Services Solution to Satisfy Exponential Business Growth TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

Size: px
Start display at page:

Download "QUICK FACTS. Delivering a Managed Services Solution to Satisfy Exponential Business Growth TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES"

Transcription

1 [ Financial Services, Application Management Outsourcing ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Financial Services Revenue: Approximately $30 billion annually (parent company) Employees: 62,500 (parent company) Geographic Presence: Parent company operates in more than 130 countries Delivering a Managed Services Solution to QUICK FACTS Objectives Evolve the client s IT team to keep pace with the business imperatives of its new parent company Quickly expand IT support in two markets, New York City and St. Petersburg, Fla. Implement an effective vendor management and integration strategy Challenges Ramp up and ramp down a team with the skill sets necessary for taking on multiple projects Accommodate aggressive timelines expected as a result of being acquired Optimize processes to drive efficiencies in vendor management, resource selection, onboarding, training and invoicing Technologies Supported Manual testing Microsoft.NET Oracle Results Scaled the team to approximately 75 resources Established metrics that could hold all vendors accountable to common expectations Aligned as a strategic partner to make processes more efficient, shed client responsibilities of vendor management and ultimately made the client more productive during a transitional time Implementation Highlights Improved the selection, onboarding and training processes for retaining key resources Delivered quality resources with the skill sets required in a time- and cost-effective manner Built a knowledge management and training plan to accelerate resources time-to-value

2 EXECUTIVE SUMMARY The client was experiencing exponential growth after being acquired by a larger organization. TEKsystems was commissioned to support the client s efforts to align with its new parent company in order to keep pace with the rapid growth of the business. Client Profile Founded in 2005, the client provides payment processing solutions for consumers, merchants and issuers in the United States. The client is a subsidiary of a global payment, travel and expense management provider. TEKsystems has partnered with this client since Project Overview Technology advancements are putting greater pressure on businesses to invest more in their IT infrastructure, services and support. Companies frequently look to outside vendors to assist in these projects because they take time and resources away from core business projects or because IT is not their core competency. Vendor management is a complex and ongoing process that can involve dedicated internal time and resources to oversee. Vendor management can become even more challenging following mergers or acquisitions. In many cases, each company comes to the table with its own set of vendors with whom they have established relationships. This can create a multi-vendor environment that is hard to navigate. With increased demand and competition, businesses are looking for more in their vendor relationships. They need a strategic partner with talent management expertise to help them find the way through multiple vendors, providing analysis on how to increase time-to-productivity, retain quality talent and lower attrition rates, and how to make processes more efficient, in order to spend more time focusing on their business and less time on balancing vendor partnerships. They require a partner who aligns their resources and processes with the business goals of the company, ensuring that performance metrics are being set and they are adding enterprise value. Situation Upon being acquired by a global financial industry leader, the client went into hyper-growth mode and needed to scale its IT support rapidly. Its new parent company was pressing its various business imperatives onto the client, requiring that they ramp up and evolve their IT team in order to keep pace with those imperatives. Specifically, the client needed to quickly expand its IT support in two markets, New York City and St. Petersburg, Fla., to tackle multiple projects encompassing.net, Oracle development, systems analysis and quality assurance. Aggressive timelines were associated with the client s transition from a smaller technology company to part of a massive organization. The client did not have time to accomplish certain goals within the timeframe set by the parent organization. This meant that inefficiencies were being realized, including not securing the right people for the job, and not maximizing basic processes such as invoicing, hiring, onboarding and vendor selection. The client had existing vendor relationships prior to the acquisition; additionally, they had been given some direction regarding vendors that the parent company trusted. Given the wide scope of vendors that the client had direct and indirect relationships TEKsystems.com 2

3 with, it was important that an effective vendor management, integration and alignment strategy be implemented. Although there were numerous vendors accessible, it was also critical to engage an IT partner that could provide the quality and volume of skill sets necessary within a time- and cost-effective manner in order to accommodate the exponential growth the client was experiencing. The ideal partner would help them assess areas where they could gain efficiency by better leveraging its robust vendor network. It was critical to engage an IT partner that could provide the quality and volume of skill sets necessary within a timeand cost-effective manner. Solution TEKsystems sought to act as a strategic partner that would help the client through this transition by aligning with their business needs, finding the right people, and identifying opportunities to develop and strengthen their processes to make them more efficient and ultimately more productive. Leveraging our vast pool of IT professionals and our resources already contributing to existing projects with the client, TEKsystems proposed implementing a managed services program spanning the two required markets of New York City and St. Petersburg, Fla. The program would be led by a dedicated engagement manager based in St. Petersburg who would take on the role of primary point of contact for the client and for our team of resources. In addition to the approximately 20 resources currently working on client initiatives, it was anticipated that we would need to more than quadruple our team in order to align with projected business growth. Our team would be comprised of critical skill sets including business and systems analysts, developers and project managers. We would be prepared to ramp up or ramp down the team as quickly as necessary in order to ensure consistent performance would be delivered to the client. This team would support the various tasks and initiatives the client was striving to achieve in order to keep pace with its parent organization. TEKsystems would be responsible for the acquisition of resources, onboarding and coordination of training, as well as performance management. We would build a knowledge management and training plan that would help accelerate resources time-to-value. To maximize the efficiency of resources allocated to projects, a single consolidated invoice would be provided to the client on a monthly basis; the invoice would detail the breakdown of resources to projects. We would also begin tracking invaluable metrics that could be utilized in driving efficiency. Key metrics would include time to hire, invoice efficiency, professional retention, attrition rates and project alignment with the business goals. TEKsystems was selected for this engagement because of our value-driven approach, experience managing large teams and ability to deliver top quality IT professionals. Results TEKsystems successfully enabled the client to gain efficiencies by increasing team oversight, resource management and capacity planning, subsequently helping enhance the productivity of the business. We improved the selection, onboarding and training processes for retaining key resources, while reducing the resource management drain on internal client personnel. We also delivered consistent, quality resources and managed known resources across projects, eliminating waste and TEKsystems.com 3

4 maximizing efficiency. TEKsystems also supported the consolidation of invoicing. As a result of our managed services support, the client is now more integrated and equipped to keep pace with the demands of its parent company. At the commencement of this initiative, there were approximately 20 TEKsystems resources supporting other efforts for the client, and they would transition to support this engagement. The team scaled to approximately 75 resources, predominantly made up of.net developers, Oracle testers and systems analysts. TEKsystems supported several projects that the client required in order to align with its parent company. For example, we supported a mobilefriendly platform that integrated strategic business partners in order to dually drive revenue. In alignment with the parent company s business goals, we also supported the creation of new worldwide applications that were essential to launching various products to merchants and consumers. Prior to our involvement, there was no transparent way to track the quality of resources being delivered across vendor partnerships. TEKsystems also built out metrics that the client could utilize in order to hold all vendors accountable to common expectations. Key metrics included: time to hire, time to onboard, resource count, attrition rates, resource satisfaction and client manager satisfaction. An effective vendor accountability strategy would help drive billing efficiency and resource quality, resulting in more work completed faster. Also before this engagement, the parent company was less concerned with vendor management practices and more focused on the bottom line, not realizing the relationship between the two. Over time, our client point of contact saw the value in our role and became a champion of our brand. With our alignment and support, the client was able to demonstrate to its parent company the trade-off between cost vs. quality. TEKsystems built out metrics that the client could utilize in order to hold all vendors accountable to common expectations. Key Success Factors Relationships. TEKsystems cultivated relationships with multiple client stakeholders. One of the points of contact at the client was promoted to an executive level during the program. Because we had already established a strong partnership from this executive s perspective, we were able to branch out and access other influential peers and decisionmakers and further build our credibility and trust with the client. We also had a long-standing relationship with another client stakeholder who had transitioned to the organization from a previous TEKsystems client, and this contact immediately showed confidence in our abilities. Alignment. This engagement was constantly evolving and changing. TEKsystems approach to service management enabled us to maintain transparency and alignment. For example, we initially sold the program to a senior director and vice president. Within the first six months, these stakeholders left the company. As the organizational structure changed and expanded throughout our involvement, so too did the scope of our work and business requirements. Our ability to remain in alignment with the client throughout its internal shifts was essential to our success. Resources. In parallel with the organizational structure changes, the needs for resources and skill sets were ever-changing. The technical skills required at the beginning of the TEKsystems.com 4

5 engagement evolved and TEKsystems ability to scale and flex based on those needs was critical. Although we had to adapt and deliver with great versatility, the quality of our resources was not compromised. Compared to larger vendors and competitive peers, the client was pleased with TEKsystems resources in terms of quality and cost structure. ABOUT TEKSYSTEMS People are at the heart of every successful business initiative. At TEKsystems, we understand people. Every year we deploy over 80,000 IT professionals at 6,000 client sites across North America, Europe and Asia. Our deep insights into IT human capital management enable us to help our clients achieve their business goals while optimizing their IT workforce strategies. We provide IT staffing solutions, IT talent management expertise and IT services to help our clients plan, build and run their critical business initiatives. Through our range of quality-focused delivery models, we meet our clients where they are, and take them where they want to go, the way they want to get there. Visit us online at TEKsystems.com 5

QUICK FACTS. Delivering Business Intelligence to a Large Software Company TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES.

QUICK FACTS. Delivering Business Intelligence to a Large Software Company TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES. [ Information Technology, Application Management Outsourcing ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Software Revenue: $74 billion (enterprise-wide) Employees: Approximately

More information

QUICK FACTS. Driving Improved Incident Management and Resolution for a Law Firm TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Driving Improved Incident Management and Resolution for a Law Firm TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Legal, Network Infrastructure Services Support Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Legal Employees: Approximately 400 professionals Geographic Presence:

More information

QUICK FACTS. Building a Corporate Quality Assurance and Testing Group TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES.

QUICK FACTS. Building a Corporate Quality Assurance and Testing Group TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES. [Manufacturing, QA and Testing] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Consumer Products and Services Revenue: Approximately $348 million Employees: nearly 400 Geographic

More information

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Manufacturing, Enterprise Applications and Middleware Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Video and computer entertainment Global Revenue: $77.58 billion

More information

QUICK FACTS. Building a Mixed On-Site and Off-Shore Team for PSS World Medical TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES.

QUICK FACTS. Building a Mixed On-Site and Off-Shore Team for PSS World Medical TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES. [ Healthcare, Application Development ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Healthcare Revenue: Approximately $2.2 billion Employees: 4,000 Geographic Presence:

More information

QUICK FACTS. Managing and Maturing Support Desks for a Leading Aerospace Organization TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Managing and Maturing Support Desks for a Leading Aerospace Organization TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Manufacturing, Managed Services Offering, Network Infrastructure Services Support Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Aerospace, manufacturing

More information

QUICK FACTS. Improving Business Intelligence Performance for Activision TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES.

QUICK FACTS. Improving Business Intelligence Performance for Activision TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES. [ Media and Entertainment, Analytics Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Media and entertainment Revenue: $4.9 billion Employees: Over 4,000 Geographic

More information

Upgrading ATM Software for a Financial Solutions Provider

Upgrading ATM Software for a Financial Solutions Provider Customer Success Stories TEKsystems Global Services Upgrading ATM Software for a Financial Solutions Provider FINANCIAL SERVICES MANAGED SERVICES OFFERING Executive Summary TEKsystems provided a managed

More information

QUICK FACTS. Supporting a Healthcare Provider s Transformation to ICD-10 TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES.

QUICK FACTS. Supporting a Healthcare Provider s Transformation to ICD-10 TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES. [Healthcare Services, Managed IT Services] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Healthcare Services Revenue: Nearly $2 billion Employees: More than 20,000 Geographic

More information

QUICK FACTS. Integrating Multiple Databases for The Institutes TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES. Client Profile

QUICK FACTS. Integrating Multiple Databases for The Institutes TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES. Client Profile [ Financial Services, Application Development ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Education Services Revenue: $27 million Employees: Approximately 100 Geographic

More information

QUICK FACTS. Providing Development Support for a Fortune 500 Energy Company. TEKsystems Global Services Customer Success Stories.

QUICK FACTS. Providing Development Support for a Fortune 500 Energy Company. TEKsystems Global Services Customer Success Stories. Deep Providing Dive an Title IT Education Business Processing [Energy, Applications Development] TEKsystems Global Services Customer Success Stories Client Profile Industry: Electricity, natural gas and

More information

QUICK FACTS. Supporting a U.S. Financial Company s Transition to Agile Through Training and Coaching

QUICK FACTS. Supporting a U.S. Financial Company s Transition to Agile Through Training and Coaching [ Financial Services,Training and Education Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Financial Services Revenue: More than $94 billion Employees:

More information

QUICK FACTS. Supporting an International Infrastructure Organization with its Legacy Oracle ERP Environment

QUICK FACTS. Supporting an International Infrastructure Organization with its Legacy Oracle ERP Environment [ Professional Services, Enterprise Applications and Middleware Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Asset and property management Revenue: More than

More information

Creating Customized Training for a Leading Insurance Company

Creating Customized Training for a Leading Insurance Company Customer Success Stories TEKsystems Global Services Creating Customized Training for a Leading Insurance Company FINANCIAL SERVICES TRAINING AND EDUCATION SERVICES Executive Summary A Fortune 50 insurance

More information

QUICK FACTS. Designing and Testing a Mobile Application for a Fortune 500 Energy Company TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Designing and Testing a Mobile Application for a Fortune 500 Energy Company TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Energy, Application Development Mobility ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Electricity, natural gas and green energy Revenue: $33 billion Employees: Approximately

More information

QUICK FACTS. Executing and Automating Application Testing for a Healthcare Payer Organization TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Executing and Automating Application Testing for a Healthcare Payer Organization TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Healthcare, QA and Testing] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Healthcare Employees: 3,000 Geographic Presence: Headquartered in the Midwest, serving communitybased

More information

QUICK FACTS. Building and Expanding a Commercial System to Run TransCanada s Keystone Pipeline TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Building and Expanding a Commercial System to Run TransCanada s Keystone Pipeline TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [Energy Services, Application Development] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Oil and gas Revenue: Approximately $4 billion Employees: 4,800 Geographic Presence:

More information

QUICK FACTS. Optimizing Procurement and Invoicing Processes on Behalf of a Financial Services Firm TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Optimizing Procurement and Invoicing Processes on Behalf of a Financial Services Firm TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Financial Services, Enterprise Applications and Middleware Services] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Financial Services Revenue: Nearly $2 billion Employees:

More information

RECOGNIZING THE NEED FOR A NEW DATA ENTRY PARTNER

RECOGNIZING THE NEED FOR A NEW DATA ENTRY PARTNER BUSINESS PROCESS SOLUTIONS: RECOGNIZING THE NEED FOR A NEW DATA ENTRY PARTNER Telamon s customer wanted to find a new business process outsourcing partner that would deliver better results than their current

More information

Diversity and Inclusion. Executive Summary

Diversity and Inclusion. Executive Summary Diversity and Inclusion Executive Summary In an effort to explore the adoption and impact of diversity and inclusion initiatives within IT departments, TEKsystems surveyed more than 250 IT leaders (i.e.,

More information

Survival Of The Fittest

Survival Of The Fittest The theory of natural selection explains how certain life forms survive over others within a changing environment. As the top 10 in-demand jobs in 2010 did not exist in 2004 1, the theory of natural selection

More information

MSP Purpose, Value & ROI

MSP Purpose, Value & ROI PERSPECTIVE ARTICLE MSP Purpose, Value & ROI A Comprehensive Look at Today s Global Managed Service Provider Programs In this perspective article, Bartech an industry professional services firm delivering

More information

Survey findings. Annual IT Forecast

Survey findings. Annual IT Forecast 2013 Survey findings IT Executive outlook Annual IT Forecast To drive successful business outcomes, it is critical to evaluate IT initiatives within the context of the broader market environment. TEKsystems

More information

Building the Business Case for Next-Generation HR Systems. Business Builder

Building the Business Case for Next-Generation HR Systems. Business Builder Business Builder Brandon Hall Group Research Team December 2016 TABLE OF CONTENTS Executive Summary 3 The Agenda 3 Business Impact 4 Business Need 4 Solution 5 Questions to Consider 7 Building a Business

More information

ENHANCING CLINICAL DATA QUALITY WITH SPECIALIZED FUNCTIONAL SERVICE PROVIDER MODEL

ENHANCING CLINICAL DATA QUALITY WITH SPECIALIZED FUNCTIONAL SERVICE PROVIDER MODEL Shaping the Future of Drug Development ENHANCING CLINICAL DATA QUALITY WITH SPECIALIZED FUNCTIONAL SERVICE PROVIDER MODEL Jim Baker Senior Vice President Clinical Research Services Cytel JIM BAKER Senior

More information

Partner Up BUILD A MORE EFFECTIVE AND EFFICIENT MOBILITY PROGRAM WITH YOUR INTERNAL TEAMS AND EXTERNAL PARTNERS

Partner Up BUILD A MORE EFFECTIVE AND EFFICIENT MOBILITY PROGRAM WITH YOUR INTERNAL TEAMS AND EXTERNAL PARTNERS Partner Up BUILD A MORE EFFECTIVE AND EFFICIENT MOBILITY PROGRAM WITH YOUR INTERNAL TEAMS AND EXTERNAL PARTNERS In today's global marketplace, businesses face new challenges in getting employees where

More information

THE RESOURCE MANAGEMENT SERIES. Resource Management Trends Agencies Can't Afford to Miss

THE RESOURCE MANAGEMENT SERIES. Resource Management Trends Agencies Can't Afford to Miss THE RESOURCE MANAGEMENT SERIES Resource Management Trends Agencies Can't Afford to Miss Table of Contents 3 Introduction 4 4 Steps to Improve Your Utilization Rates 7 Get the Most Value from Your People

More information

[International] Source of Value-Creating Capability: Diversifying the Portfolio on a Global Basis

[International] Source of Value-Creating Capability: Diversifying the Portfolio on a Global Basis [International] Source of Value-Creating Capability: Diversifying the Portfolio on a Global Basis Diversifying the portfolio on a global basis Progress and future strategy Tim Andree Director and Executive

More information

IT WORKFORCE. subject GOVERNMENT

IT WORKFORCE. subject GOVERNMENT IT WORKFORCE 2012 SNAPSHOT subject GOVERNMENT The federal government, for the most part, has lagged behind and been unable to take full advantage of technological advancements. Recently, however, it has

More information

COMPANY PROFILE. One Partner. Unlimited Capabilities.

COMPANY PROFILE. One Partner. Unlimited Capabilities. COMPANY PROFILE One Partner. Unlimited Capabilities. Princeton Search Group began doing business in 2002, offering executive search and recruitment process outsourcing services to our clients. Several

More information

Career opportunity: Executive Vice President and General Manager, Worldwide - Wolters Kluwer Finance, Risk and Regulatory Reporting (FRR) - London

Career opportunity: Executive Vice President and General Manager, Worldwide - Wolters Kluwer Finance, Risk and Regulatory Reporting (FRR) - London Career opportunity: Executive Vice President and General Manager, Worldwide - Wolters Kluwer Finance, Risk and Regulatory Reporting (FRR) - London About Wolters Kluwer Financial Services Wolters Kluwer

More information

Marsh ClearSight LLC is a business unit of Marsh LLC, the global leader in insurance broking and risk management.

Marsh ClearSight LLC is a business unit of Marsh LLC, the global leader in insurance broking and risk management. Riskonnect is pleased to announce our pending acquisition of Marsh ClearSight. As a leader in Integrated Risk Management, we pledge our continued commitment to enabling our customers success. There are

More information

The Accenture 2011 High Performance Finance Study. Redefining High Performance in the Insurance Finance Function

The Accenture 2011 High Performance Finance Study. Redefining High Performance in the Insurance Finance Function The Accenture 2011 High Performance Finance Study Redefining High Performance in the Insurance Finance Function Contents Introduction Introduction 03 Delivering greater value to the enterprise 09 Dealing

More information

FINDING THE BEST TALENT IS HUMANLY POSSIBLE RECRUITMENT PROCESS OUTSOURCING

FINDING THE BEST TALENT IS HUMANLY POSSIBLE RECRUITMENT PROCESS OUTSOURCING FINDING THE BEST TALENT IS HUMANLY POSSIBLE RECRUITMENT PROCESS OUTSOURCING LOOKING FOR TALENT? THE BEST Having the best talent is a competitive advantage in today s demanding and complex world. Because

More information

Transforming HR Systems and Mindsets at Lenovo

Transforming HR Systems and Mindsets at Lenovo Transforming HR Systems and Mindsets at Lenovo At a Glance Challenge Integrate the HR operations of Lenovo China with those of the global Lenovo organization to improve operational excellence and prepare

More information

OUR MANAGED STAFFING SERVICES

OUR MANAGED STAFFING SERVICES OUR MANAGED STAFFING SERVICES Our Managed IT Staffing services team strives to provide our clients with the talent they need. Together, we develop strong teams to deliver quality in the most cost-effective

More information

Hilton Hawaiian Village Waikiki Beach Resort STORY BEHIND THE SUCCESS

Hilton Hawaiian Village Waikiki Beach Resort STORY BEHIND THE SUCCESS STORY BEHIND THE SUCCESS Hilton Hawaiian Village Waikiki Beach Resort Overview The landscape of the global hospitality industry continues to change at a rapid pace. Many trends drive these dynamics, including

More information

Capturing synergies to deliver deal value

Capturing synergies to deliver deal value November 2012 Capturing synergies to deliver deal value A publication from PwC's Deals M&A Integration practice At a glance Value realized from an acquisition depends on how well the newly combined company

More information

PAREXEL PARTNER PROGRAM. Broaden your reach with a partner you can trust

PAREXEL PARTNER PROGRAM. Broaden your reach with a partner you can trust PAREXEL PARTNER PROGRAM Broaden your reach with a partner you can trust YOUR JOURNEY. OUR MISSION. Combining technology and services to provide the right solution to help you and your clients succeed REGARDLESS

More information

Viewpoint Adopt a service orientation

Viewpoint Adopt a service orientation Adopt a service orientation Leverage this service-driven approach in the transportation sector Table of contents Make the change 1 transform Review technology issues 2 Understand the 2 architectural elements

More information

Image Itron Total Outcomes

Image Itron Total Outcomes Image Itron Total Outcomes Simple. Flexible. Scalable. Affordable. AN EVOLVING LANDSCAPE In a dynamic industry with rapidly evolving technologies and business models, the ability to be agile and make decisions

More information

Schlumberger: Aligning People, Processes and Technology

Schlumberger: Aligning People, Processes and Technology Case Studies, B. Wood, N. France Research Note 22 April 2003 Schlumberger: Aligning People, Processes and Technology Schlumberger is a worldwide technology service company with diverse offerings. Its customer

More information

2018 UK Gender Pay Gap Report

2018 UK Gender Pay Gap Report 2018 UK Gender Pay Gap Report Introduction Our commitment Understanding gender pay reporting vs. equal pay Awards and recognition Our UK gender pay results as of April 2018 Conclusion Key findings from

More information

SERVICES. World s leading INFORMATION SERVICES. operational excellence GLOBAL SHARED SERVICES CLIENT BACKGROUND

SERVICES. World s leading INFORMATION SERVICES. operational excellence GLOBAL SHARED SERVICES CLIENT BACKGROUND World s leading leading World s GLOBAL INFORMATION INFORMATION SERVICES SERVICES GLOBAL company achieves achieves cost cost optimization optimization and and company operational excellence excellence through

More information

LEARNING. 5 Essential Ingredients of Successful Workforce Planning THINK TANK EXECUTIVE. trainingefficiency.com LEARNING EXECUTIVE THINK TANK INSIGHTS

LEARNING. 5 Essential Ingredients of Successful Workforce Planning THINK TANK EXECUTIVE. trainingefficiency.com LEARNING EXECUTIVE THINK TANK INSIGHTS EXECUTIVE EXECUTIVE INSIGHTS 5 Essential Ingredients of Successful Workforce Planning Discussion April 21, 2010 Learning Executive Think Tank Best Practices and Insights are sponsored by Expertus, www.expertus.com

More information

Questions and Answers with Key Executives from Akcelerant and Temenos

Questions and Answers with Key Executives from Akcelerant and Temenos Questions and Answers with Key Executives from Akcelerant and Hear what the CEOs are saying... G.A. (Jay) Mossman III Founder & CEO David Arnott Chief Executive Officer Why is this event significant and

More information

BUSINESS AGILITY IS humanly possible

BUSINESS AGILITY IS humanly possible BUSINESS AGILITY is humanly possible We ve entered the Human Age, when the old rules of business are giving way to the new. In today s complex business environment, technology and capital no longer guarantee

More information

Agency implements Workfront solution in fewer than four months as standard for managing work for one client spanning 30 offices across 20 countries.

Agency implements Workfront solution in fewer than four months as standard for managing work for one client spanning 30 offices across 20 countries. CASE STUDY Global Customer Experience Marketing Agency Saves an Estimated 100 Hours Every Week with Workfront, Translating into Annual Cost Savings of More Than $200,000 Agency implements Workfront solution

More information

Building the Business Case for Learning Technology Systems. Business Builder

Building the Business Case for Learning Technology Systems. Business Builder Business Builder Brandon Hall Group Research Team July 2016 TABLE OF CONTENTS Executive Summary 3 The Agenda 3 Business Impact 4 Business Need 4 Solution 6 Questions To Consider 8 Building A Business Case

More information

The Ins and Outs of Recruiting for Microsoft in Germany. Georg Bachmaier Thursday, November 18 th 2010 HR Manager

The Ins and Outs of Recruiting for Microsoft in Germany. Georg Bachmaier Thursday, November 18 th 2010 HR Manager The Ins and Outs of Recruiting for Microsoft in Germany Georg Bachmaier Thursday, November 18 th 2010 HR Manager Recruitment for Microsoft in Germany Background to Staffing at Microsoft Evolution of the

More information

HELP WANTED: NETWORKING SKILLS

HELP WANTED: NETWORKING SKILLS HELP WANTED: NETWORKING SKILLS An Anomaly in Today s Economy Since the start of the recession in December 2008, nearly seven million people in the U.S. and almost half a million workers in Canada have

More information

Service Business Plan

Service Business Plan Service Business Plan Service Name Information Technology Service Type Internal Service Owner Name Christine Swenor Budget Year 2017 Service Owner Title Service Description Director of IT Services An internal

More information

CASE STUDY. VF Corporation. NGC s Global Sourcing/SCM Helps VF Corp. Achieve Supply Chain Excellence.

CASE STUDY. VF Corporation. NGC s Global Sourcing/SCM Helps VF Corp. Achieve Supply Chain Excellence. NGC s Global Sourcing/SCM Helps VF Corp. Achieve Supply Chain Excellence www.ngcsoftware.com Customer: is the largest apparel company in the world and a global leader in branded lifestyle apparel and footwear,

More information

Commercial Cards: Global Trends. Cardinal Consulting

Commercial Cards: Global Trends. Cardinal Consulting Commercial Cards: Global Trends Cardinal Consulting Commercial Cards: Global Trends 3 Table of Contents Executive Summary 4 Card Programs: Global Outlook & Expansion Opportunities 5 Vendor Selection: Finding

More information

Finance Division Strategic Plan

Finance Division Strategic Plan Finance Division Strategic Plan 2018 2022 Introduction Finance Division The Finance Division of Carnegie Mellon University (CMU) provides financial management, enterprise planning and stewardship in support

More information

MRM//McCann Team Saves an Estimated 105 Hours Every Week with Workfront, Translating into Annual Cost Savings of More Than $200,000

MRM//McCann Team Saves an Estimated 105 Hours Every Week with Workfront, Translating into Annual Cost Savings of More Than $200,000 CASE STUDY MRM//McCann Team Saves an Estimated 105 Hours Every Week with Workfront, Translating into Annual Cost Savings of More Than $200,000 Agency implements Workfront solution in fewer than four months

More information

The Age of Agile Solutions

The Age of Agile Solutions >> Whitepaper The Age of Agile Solutions Creating Interconnected Ecosystems October 2017 Sell Side Sponsored by The Age of Agile Solutions Contents Executive Summary... Technology and Services to Unlock

More information

Development Office (India) Corporate Headquarters. FLAT NO 202,KKR Square, Plot# 5, Kavuri Hills, Jubliee Post HYDERABAD , Telangana.

Development Office (India) Corporate Headquarters. FLAT NO 202,KKR Square, Plot# 5, Kavuri Hills, Jubliee Post HYDERABAD , Telangana. Development Office (India) Corporate Headquarters FLAT NO 202,KKR Square, Plot# 5, Kavuri Hills, Jubliee Post HYDERABAD 500033, Telangana. 1999 Wabash Ave, Suite 210, Springfield, IL 62704-1519 Phone:

More information

adp.ca Outsourcing: Today s Approach to Doing More with Less Your guide to getting the most from your HR outsourcing experience

adp.ca Outsourcing: Today s Approach to Doing More with Less Your guide to getting the most from your HR outsourcing experience adp.ca Outsourcing: Today s Approach to Doing More with Less Your guide to getting the most from your HR outsourcing experience Executive Summary Table of Contents Executive Summary... 2 Recommendations

More information

Realizing the Revenue. A solution brief on the Extended Enterprise Cloud

Realizing the Revenue. A solution brief on the Extended Enterprise Cloud Realizing the Revenue A solution brief on the Extended Enterprise Cloud At a time when many organizations are feeling pressure to rapidly introduce new initiatives, products and services, the effectiveness

More information

The Enterprise of the Future

The Enterprise of the Future The Enterprise of the Future Volatile markets, shifting demand for skills, and emerging technology require organizations and their workforces to adapt. Integrating global talent separated by cultural differences

More information

Phone: Skype: info.creowntech Website:

Phone: Skype: info.creowntech Website: CreOwn Tech is a global IT company, providing a range of IT solutions and consulting to its clients and alliance partners; serving businesses of all sizes across a spectrum of industries and sectors. Email:

More information

The SAS Intelligence Architecture

The SAS Intelligence Architecture Enterprise Intelligence Supplier Intelligence Organizational Intelligence Customer Intelligence Intelligence Architecture The SAS Intelligence Architecture The flexible foundation for enterprise intelligence

More information

Supply Management Three-Year Strategic Plan

Supply Management Three-Year Strategic Plan Supply Management Three-Year Strategic Plan 2010-2012 Message From the Vice President, Supply Management I am pleased to present our new three-year strategic plan for fiscal years 2010 2012. The plan

More information

WHAT S NEXT IN WORKFORCE MANAGEMENT?

WHAT S NEXT IN WORKFORCE MANAGEMENT? PERSPECTIVE ARTICLE WHAT S NEXT IN WORKFORCE MANAGEMENT? AN ONGOING DISCUSSION ON OBTAINING AND RETAINING THE RIGHT MIX OF TALENT Globalization. Economic uncertainty. Technological innovation. Demographic

More information

The Resurgence of Rural Sourcing. The Ongoing Debate

The Resurgence of Rural Sourcing. The Ongoing Debate The Resurgence of Rural Sourcing The Ongoing Debate Today more than 85% of all CIO s are beginning to recognize that no single location can deliver across an entire portfolio of applications. Every business

More information

How it works: Questions from the OCAT 2.0

How it works: Questions from the OCAT 2.0 Social Sector Practice How it works: Questions from the OCAT 2.0 OCAT 2.0 is an updated and improved version of our original OCAT survey. It asks nonprofit staff to rate their organization s operational

More information

The Ohio State University Human Resources Strategic Plan

The Ohio State University Human Resources Strategic Plan Human Resources 2018-2023 Strategic Plan Finalized: May 16, 2018 Delivering HR Excellence. Inspiring People. Leading Change. HR.OSU.EDU 1590 N. High Street, Suite 300 Columbus, OH 43201 614-292-1050 Table

More information

To better serve our clients specific needs, we have developed three separate organizations: PinPoint Solutions, Westport Intl, and Scarlett Surveys. Through these three companies we define the right framework

More information

WHITE PAPER. Emerging Trends to Manage your Indirect and Services Procurement Spend

WHITE PAPER. Emerging Trends to Manage your Indirect and Services Procurement Spend WHITE PAPER TM Emerging Trends to Manage your Indirect and Services Procurement Spend Leveraging Emerging Solutions and External Expertise to Deliver Value to Your Organization If you re reading this,

More information

Annual IT FORECAST EXECUTIVE SUMMARY

Annual IT FORECAST EXECUTIVE SUMMARY Annual IT FORECAST EXECUTIVE SUMMARY Now in its fourth year, the IT Forecast indicates a continued trend of decreased spending expectations within centralized IT functions. Coming out of the economic downturn,

More information

ADDRESSING TALENT AND SKILLS SHORTAGES

ADDRESSING TALENT AND SKILLS SHORTAGES ADDRESSING TALENT AND SKILLS SHORTAGES BUSINESS IMPERATIVE - THE WAR FOR TALENT Strategically aligning a company s business strategy, technology roadmap and workforce capabilities is critical to realizing

More information

LEGACY Develops Full-Scale Supply Chain Solution for One of Canada s Largest Retailers

LEGACY Develops Full-Scale Supply Chain Solution for One of Canada s Largest Retailers CUSTOMER SUCCESS STORY LEGACY Develops Full-Scale Supply Chain Solution for One of Canada s Largest Retailers LEGACY SCS partnered with one of Canada s largest retailers to develop a full-scale, custom

More information

HYBRID OPERATING MODEL EXECUTION

HYBRID OPERATING MODEL EXECUTION HYBRID OPERATING MODEL EXECUTION IT HAS NEVER BEEN MORE IMPERATIVE FOR FINANCIAL INSTITUTIONS TO FIND SUBSTANTIAL AND SAFE COST SAVINGS. OVERVIEW OF HOME MODEL FOR COST SAVINGS Capco s Hybrid Operating

More information

Building a Business Case for Shared Services

Building a Business Case for Shared Services Building a Business Case for Shared Services A Discussion of Key Concepts in Evaluating the Feasibility of Shared Services June 2011 Agenda About ScottMadden Business Cases in a Shared Services Context

More information

ORACLE HUMAN CAPITAL MANAGEMENT. More Human. More resourceful. Strategy Brief Oracle Human Capital Management

ORACLE HUMAN CAPITAL MANAGEMENT. More Human. More resourceful. Strategy Brief Oracle Human Capital Management ORACLE HUMAN CAPITAL MANAGEMENT More Human. More resourceful. Strategy Brief Oracle Human Capital Management introduction the pace of business is accelerating, and internet and communications technologies

More information

RPO Market Summary... Page 2 NEAT Evaluation for RPO... Page 5 Vendor Analysis Summary for ADP.. Page 9

RPO Market Summary... Page 2 NEAT Evaluation for RPO... Page 5 Vendor Analysis Summary for ADP.. Page 9 NEAT EVALUATION FOR ADP: RPO RPO Market Summary... Page 2 NEAT Evaluation for RPO.... Page 5 Vendor Analysis Summary for ADP.. Page 9 NelsonHall 2016 1 July 2016 RPO Market Summary Overview A healthy market

More information

THE TRUTH ABOUT CONTRACT COMPLIANCE AUDITS: DISPELLING THE MYTHS

THE TRUTH ABOUT CONTRACT COMPLIANCE AUDITS: DISPELLING THE MYTHS THE TRUTH ABOUT CONTRACT COMPLIANCE AUDITS: DISPELLING THE MYTHS HOW SENIOR EXECUTIVES ARE SEPARATING FROM FICTION TO IMPROVE TRANSPARENCY, EFFICIENCY, AND SAVINGS THE TRUTH ABOUT CONTRACT COMPLIANCE AUDITS:

More information

Global Business Services: Disrupt or be disrupted

Global Business Services: Disrupt or be disrupted Global Business Services: Disrupt or be disrupted kpmg.com Technology is advancing operating models and business services organizations need to drive the transformation Almost 100 percent of U.S.-based

More information

POSITION AND CANDIDATE SPECIFICATION PRESIDENT AND CEO

POSITION AND CANDIDATE SPECIFICATION PRESIDENT AND CEO POSITION AND CANDIDATE SPECIFICATION PRESIDENT AND CEO January 2018 POSITION SPECIFICATION About Associated Builders and Contractors Associated Builders and Contractors (ABC) is a national association

More information

Simplifying your financial supply chain. Payments Unbound.

Simplifying your financial supply chain. Payments Unbound. Simplifying your financial supply chain. Payments Unbound. At WEX we recognize the challenge and responsibility companies have for delivering profitable revenue growth we share a common commitment to support

More information

Governance and decision rights. HR Business Partner and Centers of Expertise. The HR Chief Operating Officer. HR Organization

Governance and decision rights. HR Business Partner and Centers of Expertise. The HR Chief Operating Officer. HR Organization 5 HR Business Partner and Centers of Expertise 6 Governance and decision rights HR Organization 4 The HR Chief Operating Officer 5 HR Business Partners and Centers of Expertise HR is at a turning point.

More information

UNITED WAY PARTNERSHIPS

UNITED WAY PARTNERSHIPS United Way s bold goals in education, income and health are designed as a rallying cry to the nation to join together and work collectively on real, lasting solutions that would fundamentally put people

More information

How to Create Successful Shared Services Using Northern Ireland's Enterprise Shared- Service Best Practices

How to Create Successful Shared Services Using Northern Ireland's Enterprise Shared- Service Best Practices G00276712 How to Create Successful Shared Services Using Northern Ireland's Enterprise Shared- Service Best Practices Published: 20 May 2015 Analyst(s): Simon Mingay, John Kost In this research, we provide

More information

asareri OUR COMPANY PROFILE Cloud Solutions Web Solutions Mobile Solutions UI/UX Solutions Our Location Connect with us

asareri OUR COMPANY PROFILE Cloud Solutions Web Solutions Mobile Solutions UI/UX Solutions Our Location Connect with us asareri TECHNOLOGIES OUR COMPANY PROFILE We help you on your Digital Transformation Web Solutions Cloud Solutions Mobile Solutions UI/UX Solutions Our Location Asareri Technologies Private Limited Head

More information

IT Managed Services Portfolio

IT Managed Services Portfolio ONE EAM SERVICES IT Managed Services Portfolio SIMPLE. PERSONAL. POWERFUL. About Netsmart Netsmart innovates electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use.

More information

Managing Hiring Volatility & Costs with On-Demand Recruitment

Managing Hiring Volatility & Costs with On-Demand Recruitment Company Overview This medical device company (hereby referred to as the company ) develops, manufactures, and markets products that simplify, automate, and innovate complex biomedical testing. More than

More information

Managed Business Services for Smart Metering

Managed Business Services for Smart Metering Utilities the way we see it Managed Business Services for Smart Metering Add Value Faster by Removing the Complexity of Managing Multiple s Cover-Subtit le; Helvetica 75 bold; 13/19pt; text can continue

More information

MICROSOFT DYNAMICS NAV FOR INTERNATIONAL

MICROSOFT DYNAMICS NAV FOR INTERNATIONAL WHITEPAPER MICROSOFT DYNAMICS NAV FOR INTERNATIONAL IMPLEMENTATIONS MICROSOFT DYNAMICS NAV AND INTERNATIONAL ERP IMPLEMENTATION This whitepaper explains why Microsoft Dynamics NAV is particularly well-suited

More information

Enterprise SM VOLUME 2, SECTION 2.5: CUSTOMER SUPPORT

Enterprise SM VOLUME 2, SECTION 2.5: CUSTOMER SUPPORT VOLUME 2, SECTION 2.5: CUSTOMER SUPPORT 2.5 CUSTOMER SUPPORT [C.3.4.1, M.3.8] Customer support is crucial for the effective execution of GSA and the agencies missions. Our mission is as a provider of network

More information

LEAD GENERATION CALL CENTRE REPRESENTATIVES

LEAD GENERATION CALL CENTRE REPRESENTATIVES +27 (21) 021 0617 +27 (86) 219 4767 sales@innova-communications.com www.innova-communications.com LEAD GENERATION CALL CENTRE REPRESENTATIVES Appointment services for Financial Consultants and Sales demanding

More information

Acro Service Corporation Vendor Management Systems (VMS) and Managed Service Providers (MSP) Services

Acro Service Corporation Vendor Management Systems (VMS) and Managed Service Providers (MSP) Services Vendor Management Systems (VMS) and Managed Service Providers (MSP) Services Management of VMS/MSP Service Programs Acro manages some of the nation s largest companies under our VMS/MSP model in industries

More information

Achieve Your Business and IT Goals with Help from CA Services

Achieve Your Business and IT Goals with Help from CA Services Achieve Your Business and IT Goals with Help from CA Services How Does CA Services Approach an Engagement? Whether its planning, implementing or running our industry leading software, CA Services can help

More information

FINANCE & BUSINESS AT PENN STATE...

FINANCE & BUSINESS AT PENN STATE... Table of Contents FINANCE & BUSINESS AT PENN STATE... 3 Mission & Vision... 3 Organizational Profile... 3 F&B Situational Analysis... 3 F&B Alignment with University Priorities... 4 STRATEGIC PRIORITIES...

More information

City of Kingston Report to Council Report Number

City of Kingston Report to Council Report Number To: From: Resource Staff: City of Kingston Report to Council Report Number 15-019 Mayor and Members of Council Date of Meeting: December 16, 2014 Subject: Executive Summary: Desiree Kennedy, Chief Financial

More information

Learning Center Key Message Guide. 3M Company

Learning Center Key Message Guide. 3M Company Learning Center Key Message Guide The purpose of this Guide is to enable Learning Center communicators to achieve their communication objectives by delivery of consistent messaging, linking to 3M and LC

More information

Trends in Healthcare Staffing Provident Perspectives

Trends in Healthcare Staffing Provident Perspectives PROVIDENT PERSPECTIVE November 2017 Trends in Healthcare Staffing Provident Perspectives Over recent years the healthcare staffing industry has experienced significant consolidation with private equity,

More information

The credit card industry: navigating an evolving environment. EY Advisory Services

The credit card industry: navigating an evolving environment. EY Advisory Services The credit card industry: navigating an evolving environment EY Advisory Services The credit card industry: navigating an evolving environment The path to profitability for card issuers has been increasingly

More information

Epic Integrated Consulting Services Seamless integration for system implementation, transition, optimization, legacy support and training

Epic Integrated Consulting Services Seamless integration for system implementation, transition, optimization, legacy support and training Epic Integrated Consulting Services Seamless integration for system implementation, transition, optimization, legacy support and training With nearly a third of all electronic health record (EHR) inpatient

More information

Daitan White Paper The Software Development versus Maintenance Dilemma COMMON MISCALCULATIONS IMPACT REVENUE AND MARKET SHARE

Daitan White Paper The Software Development versus Maintenance Dilemma COMMON MISCALCULATIONS IMPACT REVENUE AND MARKET SHARE Daitan White Paper The Software Development versus Maintenance Dilemma COMMON MISCALCULATIONS IMPACT REVENUE AND MARKET SHARE Highly Reliable Software Development Services http://www.daitangroup.com Daitan

More information