Health & Safety. Report 2011/12

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1 Health & Safety Report 2011/12 1

2 Contents Page 1. Introduction 3 2. Health and safety policy 4 3. Health and safety model 4 4. Performance against 2011/12 objectives Assurance activities 8 6. Health and safety performance 9 7. Crossrail health and safety strategic and tactical objectives 2012/ Introduction The Crossrail programme has now entered the main delivery phase which will see major construction works taking place across London. Safety is quite simply the number one priority for everyone at Crossrail and we re proud of our track record. The number of annual hours worked on the project has increased from 1.8 million in 2009/10 to 9 million in 2011/12 and our employee numbers are ever increasing. Despite this scaling up of construction activity, our accident frequency rate has remained low and for 2011/12, is in fact the same as it was in 2009/10. However complacency is not an option. Our Target Zero A State of Mind approach to health and safety has been well received by our supply chain but we all recognise that there is more work to do to ensure that the founding principles are achieved: We all have the right to go home unharmed We believe that all harm is preventable We must all work together to achieve this I am pleased to be able to report that the health and safety management system has been certificated by LRQA against the British Standard for occupational health and safety (OHSAS ) I have challenged the team to build on this good progress so that Crossrail can be seen as an industry leader in occupational health and safety practices. We have successfully completed all of the health, safety and security improvement objectives contained within the 2011/2012 plan. A commentary on the key activities undertaken to deliver these objectives, and where relevant the adjusted objectives, are contained within this report. Corporate health and safety objectives for the year 2012/13 have been agreed and are built into everything we do. These corporate objectives will be further supported with strategic health and safety objectives. Andrew Wolstenholme Chief Executive 2 3

3 2. Health and safety policy In 2012, Crossrail s health and safety policy and its environment policy were revised to better reflect the new organisational structure. Transport for London s health, safety and environment policy has been adopted or simply referenced where a Crossrail-specific approach has been deemed more appropriate. Both policies are made available to all employees and contractors via the project intranet, Crossrail s external website and on staff notice boards. 3. Health and safety model A new health and safety model has been developed to better reflect the current stage of the project and the structure of the organisation. At the heart of what we do is supply chain capability. The new model reflects that our contractors are competent, aware of their responsibilities and have health and safety programmes in place that are appropriate for their activities. With this in mind it is Crossrail s role to: Provide alignment between Crossrail s vision and the supply chain through the Target Zero programme Provide a framework standard for the contractors to work to (via the Crossrail Contractors and Industry Partners Health, Safety and Environment Standard and contractual documentation such as Works Information DON T WALK BY IIF TARGET ZERO BEYOND ZERO STEP UP ZERO HARM Best practice implementation contractual requirements Legislative foundation Ensure provisions and arrangements are in place to ensure full compliance with the Construction (Design and Management) Regulations 2007 Engender a culture of sharing intellectual health and safety property between all Crossrail stakeholders and contractors to raise the level of performance within the UK construction industry Crossrail s primary objective Contractors own H&S programmes Collaboration and sharing best practice Client/project wide rules, legislative and contractual obligations 4. Performance against 2011/2012 objectives In the 2011/2012 plan, a number of improvement objectives were set. These objectives were largely achieved and a summary is provided below Objective 1 - improve contractor engagement Target: Develop a contractor engagement plan to supplement the Target Zero delivery plan in consultation with principal contractor organisations. Results: This was achieved by introducing health and safety discussion points at: The Crossrail industry group s quarterly review meeting, a forum for Crossrail contractors Managing Directors and Crossrail Directors The bi-monthly Project Manager/Project Directors forum A principal contractor health and safety managers forum was also established where issues, trends and best practices were discussed in detail Objective 2 - review our approach to health and safety and refresh our procedures Target: Deliver a documented review setting out the new approach to health, safety and security management and any procedures that require refreshing for the newly structured organisation. Update management system procedures and brief individuals on documents that have changed. Results: Following a review of our approach, and the establishment of a new structure that empowers Crossrail s contractors, the health and safety procedures were updated to reflect the changes Objective 3 - improve near miss reporting Target: Implement a programme-wide hazard spotting and near miss process. Results: Near miss reporting has been successful using the RIVO Safeguard system, allowing investigation and action close outs to be monitored to a satisfactory level. Lessons learnt from significant near misses and trends have been shared with the supply chain via alerts, tool box talks and forums Objective 4 Increase site workers hazard and risk awareness Target: Organise and conduct awareness campaigns for the Golden Rules. Results: A campaign and toolbox talks have been developed to remind Crossrail and contractor employees of the significance of the set of safety Golden Rules and these have helped to raise awareness throughout the organisation. In addition, specific risks, for example, working at height and vehicle safety, have been highlighted using temporary stops to target specific safety issues, ad-hoc briefings and focus discussions at group meetings. Wherever possible, contractors have been encouraged to incorporate the Golden Rules and other pertinent risks into their site level communications campaigns. 4 5

4 4.5. Objective 5 Hold best practice workshops with contractors Target: Three best practice workshops to be held with attendance from more than 50% of all main Crossrail contractors. Results: Best practice workshops on a number of topics including safety in tunnelling, health in tunnelling, machine guarding and interface with blue light services have been held. The principal contractor health and safety managers forum includes workshop style discussions covering a wider range of best practices on a more regular and systematic basis. In addition a bi-weekly incident review conference call, chaired by construction managers, has been set up to review lessons learned. Objective 6 - Improve awareness of the health, safety and environment standard - contractors and industry partners Target: Deliver two campaigns promoting standard requirements. Results: Crossrail s standard requirements have been simplified in order to help communicate more effectively with contractors and industry partners. We have developed the Gateway Scheme which measures the contractor community s implementation of our standards and other requirements. This scheme recognises contractors for achieving Foundation, Commendation and Inspiration status levels. The highest level is awarded for going beyond expectations and driving best practice into their works programme. Gateway has facilitated implementation of the standard requirements using a dynamic approach Objective 7 - Safety improvement plans Target: Ensure that safety improvement plans are being used on all sites. Results: The contractors on-going implementation of industry best practice is encouraged and measured though Crossrail s Gateway Scheme as outlined in Objective Objective 8 - Increase the number of leadership tours Target: More than 12 joint leadership tours with Crossrail Directors and contractor or industry partner Directors are carried out. Results: A programme of leadership tours was developed, and in total 136 tours were carried out this year, conducted jointly with senior representatives from contractors or industry partners Objective 9 Ensure occupational health requirements are embedded throughout the organisation Target: Every principal contractor to be audited for occupational health compliance Four occupational health campaigns to be included within the Target Zero communications plan 100% drug and alcohol testing on site Full implementation of Constructing Better Health standards Results: Approximately 95% of contractors have been audited for occupational health compliance. Two campaigns ran covering skin cancer awareness and fatigue in addition to a Health in Tunnelling workshop. All contractors now implement pre-placement drug and alcohol testing. In addition, random and for-cause testing is conducted across the contractor community. 97% of our principal contractors have signed up to Constructing Better Health and we are currently working on increasing the percentage of second and third tier contractors engagement in this programme. 6 7

5 4.9. Objective 10 Improve our external health and safety message Target: Include key health and safety messages in appropriate communications material. Results: Crossrail s OnSite magazine, a key communications channel for reaching all site personnel, contains health and safety features in each edition. Crossrail s health and safety priority is featured in publications and delivered to the media by spokespeople when appropriate Objective 11 Engage the supply chain in Target Zero Target: Organise and run two briefing events. Results: Crossrail has supported the contractor community in holding events that incorporate the messages outlined in the Target Zero pillars of wisdom. Specific events have covered key Target Zero subject areas such as leadership, hazard spotting, vehicle safety awareness and working at height Objective 11 Enable robust incident Investigation Target: More than 50% of Crossrail s project managers to be trained in TOPSET investigation. Results: This objective has been achieved by carrying out the training as specified Objective 12 Develop the level of incident preparedness and business continuity within Crossrail Target: Consider the overall threat assessment and identify priority areas for action Establish a clear communication channel for threat activity with the Metropolitan Police Provide regular briefings to Crossrail management Clarify interpretation of Government threat levels in the context of Crossrail Results: Monthly briefings now take place with Canary Wharf Group and the City of London Police, with weekly updates from the London Resilience Team. A police liaison officer has been seconded from the Metropolitian Police to strenghten communication. The Government set threat levels and these are monitored by Crossrail s security team. Threat levels are evaluated and response levels for Crossrail are set in accordance with the programme security procedure, i.e. normal, heightened or exceptional. Two simulation exercises were undertaken in November 2011 and April 2012, to rehearse the procedures as described in the incident management manual. The exercise involved all stakeholders, the London Fire Brigade, the Metropolitan Police, London Underground and Thames Water. A number of learning points and recommendations were progressed to enhance Crossrail plans and procedures. 5. Assurance activities The following is an overview of the assurance programme for the 2011/12 financial year: 5.1. Compliance audits Twelve compliance audits of Crossrail s corporate departments were undertaken by the health and safety assurance team during the period 1 April 2011 to 31 March These audits covered: CDM arrangements Site start-up and mobilisation Facilities health and safety PPE management CDM document control Leadership tours Legal and other requirements register 5.2. Contract audits A total of 23 audits were conducted of Crossrail contractor departments, during the period 01 April 2011 to 31 March These audits covered: Design Occupational health Type 1 mobilisation Type 3 health and safety management 5.3. Surveillance Twelve surveillance checks were conducted on Crossrail departments, during the period 1 April 2011 to 31 March Surveillance covered: Interface management (with London Underground) Safety and security of Crossrail Ltd properties Business continuity Risk management Incident closure Urban realm CDM arrangements Site welfare and First Aid arrangements Incident reporting 6. Health and safety performance The below table provides a summary of the health and safety performance between 1 April 2009 and 31 March The number of hours worked has increased each year from 1-8 million to 9 million per year, as have the number of employees, but our accident frequency rate has not increased as a result. This year s accident frequency rate per 100,000 hours worked is 0.11 which is equivalent to one major incident per 900,000 hours worked. The growing number of leadership tours and improvement in near miss reporting indicate a strenghtening health and safety culture that will continue to improve our overall performance. Description 2009/ / /12 Key data: Fatalities - Crossrail, Contractors and Industry Partners Number of RIDDOR * major injuries -Crossrail, Contractors and Industry Partners Number of RIDDOR lost time injuries (causing over 3 days absence from work) - Crossrail, Contractors and Industry Partners Number of hours worked during the year (millions) - Crossrail, Contractors and Industry Partners Injury rates: Crossrail injury frequency rate for all RIDDOR reportable injuries per 100,000 hours worked (including Industry Partners) Other information: Reportable dangerous occurrences (as defined by RIDDOR) Reported work related illness (as defined by RIDDOR) Number of improvement notices served Number of leadership tours completed The 2011/12 accident frequency rate of 0.11 is equivalent to 1 RIDDOR reportable accident every 900,000 work hours (approximate) * RIDDOR - Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 8 9

6 7. Crossrail health and safety strategic and tactical objectives 2012/13 Below is a list of strategic objectives with associated tactical objectives as developed at the time of publishing this report. These tactical objectives will be monitored, adapted and added to, to reflect the changing priorities of the organisation. Objective 1 - Promote the Target Zero philosophy and ensure necessary action is taken to maintain its integrity Ensure project staff and contractors understand and are aware of Crossrail s Target Zero aspirations Objective 2 - Develop a leadership programme for Crossrail to effect positive behavioural change Establish a mechanism for the measurement, implementation and effectiveness of a contractors behavioural based safety (BBS) programme Develop Crossrail BBS awareness programme with targeted workshops for Crossrail staff Develop and implement a Crossrail leadership training course Objective 3 - Achieve world class health and safety standards through innovation and continuous improvement Develop and implement effective means to disseminate lessons learnt and best practice via internal and external information portal(s) Develop and execute a schedule of internal reviews of Crossrail sites by project managers and construction managers Develop Gateway to ensure it delivers, cycle on cycle, continuous improvement of contractor performance On a quarterly basis, identify areas of innovative improvement and disseminate conclusions Benchmark Crossrail against Olympic Delivery Authority achievements Objective 4 - Develop and execute a stakeholder engagement plan Develop Crossrail standard for confined space works in tunnels and shafts Develop and establish a stakeholder map Communicate Crossrail expectations and standards to stakeholder group(s) Review stakeholder forum and contents Restart new look forums Objective 5 - Establish and implement the mechanism for comparative reporting on health and safety performance metrics Review and improve the validity of health and safety metrics to be analysed and the method in which they are collected Review and improve the reporting of health and safety metrics via a dashboard and a contractor performance assurance process Objective 6 - Improve the health and wellbeing of those involved in the Crossrail programme Ensure contractors comply with occupational health requirements embedded within the contractual documentation ( Works Information ) Evaluate Crossrail s implementation of workplace health standards and expectations at Crossrail 10 11

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