nel panorama SOA Il ruolo nuovo del system integrator

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1 20 maggio 2010 Il ruolo nuovo del system integrator nel panorama SOA Agenda Introduction Vision to Reply Introduction Offering to SOA SOA References Vision Conclusions Use Case 2

2 Agenda Introduction Vision to Reply Introduction Offering to SOA SOA References Vision Conclusions Use Case 3 Posizionamento 4

3 Le linee d offerta Enterprise Applications Consulting, Integration & Outsourcing s (CRM, SCM, BILLING, CREDIT MGMT, METERING, ASSET MGMT, CONSUMER CREDIT, MANUFACTURING,...) Industry Specific Business & Communication Consulting s (BANKING, EXTENDED ENTERPRISE, TELCO&MEDIA) NET Technologies Development & Integration s (MICROSOFT, ORACLE, OPEN SOURCE, IBM, GOOGLE, ADOBE,...) 5 Reply Companies Specialized by Design Reply Main Offices London Gütersloh Düsseldorf Hamburg Frankfurt Munich Turin Milan Rome Parma Treviso 6

4 Reply Living Network (a network Specialized by Design) Specialized Enterprises Reply Companies share management philosophy, goals and management functional standards, to guarantee quality, proficiency and effectiveness Strong Team Culture Reply Companies work together and join their expertise aiming to optimize efficiency and reach an increased market strength International Culture Reply Companies manage projects in many countries in UE; moreover It s carrying out a strategy aiming to extend its offering besides Italy market 7 Reply // Facts and Figures Revenue Millions of Euro ,2 340, , , ,6 33,3 60,3 77, , People 8

5 Agenda Introduction Vision to Reply Introduction Offering to SOA SOA References Vision Conclusions Use Case 9 What kind of needs address? Characteristics of the Market nowadays: Instability and complexity What could help companies to respond to the market in an effective manner: Differentiate, create competitive advantage What targets in order to improve competitiveness: Flexible organization of their own processes Avoiding the inefficiencies Identify needs and areas for improvement 10

6 What kind of needs in Telco market? Market of Substitution Market of Saturation Drivers Rise ARPU (Average Revenue per User) Market Growth Revenue Growth Better Profitability Competitive Position Regulatory Compliance Data-based s 11 Innovation form IT IT Capabilities Network Capabilities Strategies Fixed Mobile Convergence & Customer Centricity Improvement of Business Agility Enhancement control over business process execution Effective cost analysis Methodologies E-SOA Strategy IT-based re-engineering of business processes and value chains implementation SOA Governance policies for E2E monitoring of business processes Introduction of BPA processes and tools Technologies Definition of Reference Model for SOA Standards & Guidelines IT Infrastructure designed to support HA and BC Fully interoperable backbone to support legacy and new integration needs Standard based integration solutions (BPM, ESB) Incremental evolution relying on new initiatives and systems discontinuity 12

7 What role for SOA? Strategies Methodologies Fixed Mobile Convergence & Customer Centricity Improvement E-SOA Strategy Technologies of Business Agility IT-based re-engineering of Enhancement business Definition processes of Reference control over and value Model business chains for process implementation SOA Standards & Guidelines execution Effective SOA IT cost Governance Infrastructure analysispolicies designed for to E2E monitoring support HA of and business BC processes Fully interoperable backbone Introduction to support of legacy BPA processes and new and tools integration needs Standard based integration solutions (BPM, ESB) Incremental evolution relying on new initiatives and systems discontinuity Business Agility? SOA IT Flexibility 13 Gartner Hype Cycle for Architecture in

8 Key Words Master Data Management Data Governance Reuse Granularity Decoupling Self-content Abstraction ORGANIZATION Integration SOA Governance Metadata Management Lifecycle Shared Concepts Mediation 15 Agenda Introduction Vision to Reply Introduction Offering to SOA SOA References Vision Conclusions Use Case 16

9 SOA Vision SOA Starting Point SOA Governance SOA Implementation 17 SOA Vision SOA Starting Point SOA Governance SOA Implementation 18

10 Gartner Roadmap to SOA 19 SOA Starting Point SOA Vision & Strategy SOA Vision Business Case for SOA SOA Reference Architecture SOA Initiative SOA Initiative Implementation SOA Initiative Governance 20

11 SOA Vision SOA Starting Point SOA Governance SOA Implementation 21 SOA Initiative Governance Moving to SOA represents a substantial challenge for organizations. Introducing new technologies and responsibilities, SOA requires a change from application-based thinking to an enterprise-wide perspective 22

12 SOA Governance Management Vs Governance It is charged with directing and controlling resources toward accomplishing a goal or goals. In the case of service-oriented architecture the goal is the implementation. Subject to management 23 SOA Governance Management Vs Governance It is charged with providing oversight to see that the SOA is accomplished in a manner that satisfies the principles and policies required to successfully and continually sustain the SOA environment. The governance model specifies: 24

13 SOA Governance Governance Model SOA Vision SOA Vision is the starting point for an SOA governance engagement 25 SOA Governance Governance Processes The governance processes form the building blocks of an SOA governance model Design Compliance Process Compliant Assembly Business Strategy Change Appeal IT Marketplace Vitality Process Exception and Appeals Process Approval Architecture Change Proposal Feedback Architecture Change Appeal Denied Communications Process Notification to Stakeholders and Steering Committee 26

14 SOA Governance Monitors and Metrics Monitors and associated metrics required to measure and report on the performance of the SOA are a key component of the governance model Measure to know Know to evaluate Evaluate to improve 27 SOA Governance Skills Essential element of the governance model is the definition and specification of the skills required to implement and maintain the governance model Business specialties IT specialties 28

15 SOA Governance Organizational Change Management The implementation of an SOA includes changes in the business models, changes in the operating models and minimization of many silos Governance planning Talent management ownership Business responsiveness Organization redesign 29 SOA Governance SOA governance extends IT governance as enterprise increase their level of service orientation. SOA is a cross-functional initiative involving business and IT in the collective pursuit to deliver on the enterprise s strategy and goals. SOA governance must bridge any gaps between corporate and IT governance 30

16 SOA Vision SOA Starting Point SOA Governance SOA Implementation 31 SOA Initiative Implementation Assure interoperability on AS-IS Process centricity enablement Assure Information Quality Orientation Simplification & Decommissioning Architectural solutions drive Enterprise evolution 32

17 SOA Initiative Implementation Orientation Assure interoperability on AS-IS Simplification & Decommissioning Process centricity enablement Assure Information Quality Architectural solutions drive Enterprise evolution 33 Assure interoperability on AS-IS Bus BPM Application (make) EBC/EBJ Application (buy) Registry Inbound layer (containers Tuxedo RMI JMS SOAP Core layer Outbound layer Transactions JMX/SNMP Monitoring / administration Tuxedo Workflow/routing Compr./decompr. Crypting/Decripting RMI JMS Virtual Middleware JCA Data transformation Scheduled tasks SAP Statistics JDBC SOA P Next Repository Statistics Monitoring instrumentation Tuxedo EJB service application JMS destination JCA adapter SAP application Database SOAP service Connectivity Mediation (Validation, Enrichment, Transformation, Routing, Orchestration) Interaction 34

18 SOA Initiative Implementation Orientation Assure interoperability on AS-IS Simplification & Decommissioning Process centricity enablement Assure Information Quality Architectural solutions drive Enterprise evolution 35 Orientation What is a service? A must be planned with reuse in mind Request Interface Responsee Capabilities 36

19 Orientation Characteristics Deploying an IT framework based on stateless, atomic services, each one implementing welldefined functionalities that are made available to the enterprise as well as the outside world through standard interfaces decoupling application from business logic and the underlying infrastructure Reuse SOA = Methodology + Technology Interoperabilityerability Agility Decoupling ARCHITECTURE New applications can be developed simply by assembling existing services. INFRASTRUCTURE 37 Orientation Abstraction Encapsulating a process automation Encapsulating others services Encapsulating custom components Encapsulating legacy systems 38

20 Orientation Task User Enrollment Granularity Task Order Management User data retrieve Check User Address Address Check Credit Card User Enrollment Product avalilability Check User Address Address Check Credit Card Product shipping Task User Enrollment A B C D Task Order Management E B C F 39 Sub-task Check User Info Orientation Task User Enrollment Granularity Task Order Management User data retrieve Check User Info User Enrollment Product avalilability Check User Info Product shipping Check User Address Check Credit Card GRANE REUSE 40

21 Orientation Meta In Order Process Business Process Layer BU M Orchestration M A B Task-centric M H K Mediation Layer Application IT Application Layer 41 Orientation What does miss? BU Orchestration Business Process oriented interface Task-centric Task centric interface Application Application specific interface IT 42

22 Orientation From Business to IT 43 Orientation From Business to IT 44

23 Orientation In Order Process Meta Business Process Layer M M A B H K M Interface Layer Application Layer 45 Orientation What language do services speak? BU Orchestration Entity-centric Task-centric Application Business Process oriented interface (Adaptive) Entity centric interface (Generic) Task centric interface (Oriented) Application specific interface (BL-driven) IT 46

24 SOA Initiative Implementation Assure interoperability on AS-IS Process centricity enablement Assure Information Quality Orientation Simplification & Decommissioning Architectural solutions drive Enterprise evolution 47 Information Quality Master Data Management CRM Backend CRM CIB Certified Information Accurate Information Timely Information DWH Customer Information Base Master Repository Information alignment Information quality directly affects the consistency of the business process 48

25 Information Quality Master Data Management Bus CRM Backend CRM CIB Promotes SOA Supports service design DWH Customer Information Base Master Repository Supports gap reduction Supports simplification 49 Information Quality Metadata Management Application C Application B DT-EC DT-AE DT-AC DT-AB Application E Application A 50

26 Information Quality Metadata Management The service bus supports the interoperability, providing standard interfaces for connectivity that assure uniformity of transport and protocol. But, we need even uniformity of semantics. BUSINESS VIEW COMMON DATA MODEL This model focuses on the business entities and on related attributes: Data Interaction Dependencies Hierarchies 51 Information Quality Metadata Management Consumer BUSINESS VIEW SVC Interface Generic Application Consumer UNIFORM - DMZ ZONE SVC Interface Provider 52

27 Information Quality Consumer Application Consumer s Metadata Management Provider Application Consumer Application Consumer UNIFORM - DMZ ZONE Application 53 Information Quality Consumer Application Consumer s Metadata Management Provider Application Consumer Application Consumer Application 54

28 Information Quality Information Metadata Repository s BUSINESS VIEW Publishing / Discovery Interfaces description SVC Registry UNIFORM - DMZ ZONE SVC Interface SVC Interface SVC Repository SOA Management (SVC Lifecycle Management) SVC Interface SVC Artifacts SVC Contracts usage 55 Information Quality Metadata Management XSD BVI 56 The Business View for Integration is the reference metadata-model that describes all the business entities involved in the context IT and it is common to all service interfaces. The XSD schemas are imported into the WSDL of the service interface <?xml version="1.0" encoding="utf-8"?> <Individual> <aliveduring>27</aliveduring> <gender>m</gender> <placeofbirth>roma</placeofbirth> <FiscalCodeIdentification> <issuer>ministero Finanze</issuer> <issuedate> </issuedate> <fiscalcode>vsssmn82c12xxxx</fiscalcode> <status>active</status> </FiscalCodeIdentification> </Individual> XML-Instance

29 SOA Initiative Implementation Orientation package Assure interoperability on AS-IS Simplification & Decommissioning Process centricity enablement Assure Information Quality Architectural solutions drive Enterprise evolution 57 Process Centricity WIN-WIN WIN-WIN Common Language Business & IT must collaborate and speak the same language! IT Technician Definition of the Business : SOA services are meaningful for business analysts and they need to support the functionalities required to implement the processes Business Analyst Process definition and modeling: business logic and involved services. The flow is intelligible and is used by IT (BPM) to assembly the components (services) Registry 58

30 Process Centricity Business Process Management In Order Process Business Process Layer M M A B H K M Interface Layer Application Layer 59 Process Centricity Process Lifecycle On the basis of management strategic inputs, the activities contemplate: Analysis of Current situation (Modeling AS-IS) Optimization (Modeling TO-BE) AS-IS TO-BE How get to TO-BE (Modeling TO-RUN) TO-RUN Implementation of the Model TO-RUN (Moving to IT) Measurement & evaluation in order to plan continuous improvement 60

31 Process Centricity From AS-IS to TO-BE (through TO-RUN) Modeling AS-IS Snapshot (Involvement and preparation of staff) Definition of: Actors (and their way of working) Activities Flows Action Sequencing / Parallelism Conditions Start/Stop conditions IF conditions Intermediate conditions Conditions of termination Choreography Orchestration Workflow [BPMN] [BPEL] Driver for Process Optimization Eliminating the inefficiencies (remove duplications/redundancies, reduce the execution time) Improvement of the processes (hand-operated activities >> automated activities) Simplification of the processes, reduce the bureaucracy increase the involvement of individuals 61 Process Centricity BPM Notation Pool The Business Process Modeling Notation (BPMN) is a new standard, approved in 2006 by Object Swimline Management Group (OMG), to model business processes. Task COMMON Language notation understable by: Process Analyst Developers Business people that manage and control the processes Sequence Flow Immediate implementation of process from graphic depiction to its representation in language for the execution of processes. Start Event Gateway End Event XML Business Process Diagram (BPD) 62

32 Process Centricity BPM System Human Workflow Process Modeling FLOW RESOURCE KPI SIMULATION Process Design Flow Resources Data Business Rules Forms Integration Process Engine Business Rules Integration Framework Integration Adapters Performance Management DASHBOARD ANALYTICS BAM Performance Data 63 SOA Initiative Implementation Assure interoperability on AS-IS Process centricity enablement Assure Information Quality Orientation Simplification & Decommissioning Architectural solutions drive Enterprise evolution 64

33 Agenda Introduction Vision to Reply Introduction Offering to SOA SOA References Vision Conclusions Use Case 65 SOA as a building block Because of its own nature, SOA promotes a clearly functional approach to Composite Application Composite applications leverage existing data and services to build new functionalities delivering business value to the enterprise s deployed in a SOA environment act as building blocks to the development of a composite application: components in a standard-based integration framework, managed and reusable ARCHITECTURE INFRASTRUCTURE 66

34 System Integration In Order Process M M A B H K M Role System Integrators are involved in: Management and governance of: People Projects for design and organization of SOA solution Processes of management, governance, monitoring & control Technology for Enterprise Architecture, EA Governance, Data Governance Design and organize in a efficient way: Infrastructure Process Infrastructure Information Infrastructure Design and apply Reference Models such as operating model for SOA Governance, Data Governance and SOA Solution lifecycle. Provide expertise for business processes modeling, optimization and management, expertise for process measurement and improvement. 68

35 Contacts Sytel Reply 69