What is Castleton Agile?

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1 Agile Datasheet

2 About us Castleton is the only truly integrated IT housing solutions provider in the industry. We deliver an unrivalled portfolio of market leading, cutting edge software and infrastructure solutions. We work closely in collaboration with partners and customers, to create and deliver best of breed solutions. That is why we are uniquely positioned to offer hosted infrastructure and software solutions to enable business transformationhelping to align your people, process and technology initiatives more closely with your business strategy and vision. Our solutions simplify your IT and application landscapes to increase efficiency, reduce costs, enable workforce mobility and allow you to digitally engage with your customers.

3 What is Castleton Agile? Agile is a revolutionary new way of working, developed to allow your customer facing teams to work remotely, whilst having access to all of the information in your existing back-office systems. Your teams can complete fieldbased tasks in real time and securely connect to the office without the need for any 3rd party software. Mobilise ALL your back office systems and liberate your whole organisation. Wake up to a new way of working - collaborative, flexible and empowering.

4 The Benefits of Castleton Agile Mobility Our solution will allow your organisation to effectively mobilise ANY back-office system for use in the field. Integration Access to ALL back office systems is made simple via web-services, API s or by using MacroBot that will call your business system, open the relevant module and enter the data directly into the system interface/s. Flexibility The system uses a secure transport layer that will allow you to deliver any and all information to IOS, Android and Windows Mobile devices safely and securely. Security Rest assured that all of your data is safe and secure Castleton Technology Agile uses 256 bit encryption with all data and documents securely handled within the application. Efficiency Agile working will allow your teams to work effectively and efficiently without having to travel to and from your offices. Service: Your teams can provide a full real time service for your customers through one single pane of glass. Simplicity There s no need to train your staff to use multiple systems. User friendly and highly intuitive applications, built on platforms native to your devices.

5 How it all works Reporting Asset ASB Housing % Complaints Finance EDRM Back Office Systems DATA WAREHOUSE INC. Web Services Data Warehouse Web Services Your Customers Agile works on any mobile device On The Patch

6 Agile staff app The Agile Staff Application will allow you to mobilise ANY system to a tablet or smart phone. The solution supports on-line and off-line working and will provide your fieldbased teams with all of the information they need at their fingertips. EDRM Search for all of your documents securely and stream audio, video, documents and images directly to the device. Thumbnails, swipe and pinch to zoom are all standard features. Documents and files can be edited and uploaded quickly and securely with all of the usual feature rich indexing capabilities of Castleton s EDRM system. SharePoint Castleton Technology Staff App provides secure access to SharePoint document libraries meaning that any intranet based publications or guidance can be accessible to fieldbased staff. Forms Castleton Technology forms designer will allow you to create any kind of form using simple drag & drop technology and deploy to your mobile devices. Video, images and audio files can be embedded within the forms, as well as signatures and GPS information to provide a complete audit trail. Completed forms can be linked to a single or a series of end-points that will trigger workflows, raise cases, update data and send alerts. Our enhanced PDF output engine allow you to export all form controls into a PDF for things such as direct debit mandates, tenancy agreements and much more. Network Shares The Staff app can provide secure access to any network shares that the user can access whilst they are in the office allowing instant and secure access to policy and procedure documents or other useful information whilst working remotely. Capture Photos & Videos Attach photo, audio and videos to documents whilst out in the field. All captured media is geo-tagged & time stamped so you can see when and where it was taken. You can edit, highlight and annotate for greater clarity. CRM Our Agile CRM module makes it possible for field-based teams to access key information about your customers. Rent, repairs, vulnerabilities, service charges, documents, diary notes, contact history the list is endless. Accessible via a single, intuitive, simple to use interface that will work on-line or off-line. Take payments, complete service requests and access everything you need safely and securely on the move. Your organisation can truly transform service delivery and realise huge operational benefits. Data Driven Tasks Data driven tasks are a way to send a task to an Agile user based on something happening in a core system. For example if a tenants rent balance exceeds a certain level Agile will send the task out to the relevant Housing Officer. Using the Agile appointments plugin it is now possible to create tasks for officers directly from Outlook.

7 Agile customer app The Agile Customer Mobile App allows you to empower customers by providing instant self-service access to information via IOS, Android and Windows tablets, and smart phones. The solution encourages self-service, providing an efficient and instant communication channel for customers to engage with your organisation. Your customers can: log a repair pay their rent view a paperless statement of service charges and rent transactions log a complaint or compliment report and evidence ASB access key contact information and completed repairs. They can also make a payment via the app and this can link into any of your payment gateways i.e. Allpay or Worldpay. Customers can view their full details via the app and see who their housing officer is and via here can change any details e.g. their contact number. When used in conjunction with the form module, customer facing forms can be published for a range of services. On completion of a form tasks can be automated to trigger workflows, send notifications or raise cases seamlessly. The same forms can also be published to your web portal and/or customer contact teams, providing a secure and easy way to deliver consistent service. Your organisation will see a reduction in costs associated with traditional customer service channels such as dealing with customer calls and postal queries etc. We customise the app with your corporate branding providing you with consistency of your brand. see key events receive push notifications and prompts about pending tasks or actions access your organisations social media profiles Within the Customer App they will be able to view full account history including charges and statements. This saves printing costs for your organisation to send out any rental statements as they can be accessed via the app. They can view full repairs history including outstanding

8 Digital Transformation Realise your digital transformation strategy with the comprehensive options offered by the Castleton suite of products: Integrate all of your business systems to provide online and mobile app based access for your customers to property and tenancy information, customisable data collection forms and full repair information including real-time appointment booking Expose the data that drives your day-to-day business to any 3rd party system using a comprehensive set of web services Communicate with your customers using a variety of methods including SMS, and social media channels Implement self-service technology with a customisable look-and-feel Provide online access for your suppliers and clients Empower your staff to work remotely when required with full mobile access to relevant data and documentation, even when no signal is available

9 Castleton Managed Services Castleton can fulfil all your managed services requirements. Our broad range of IT Infrastructure solutions will support your organisation s business objectives, whether you are expected to drive efficiencies, manage legacy architectures or equip your customers and staff with the latest social, mobile and cloud technologies. Our team of dedicated and accredited systems architects, infrastructure support and software professionals will provide the insight, resource and capabilities required to deliver dynamic, bespoke, flexible, secure and supported infrastructure solutions designed for today s interconnected world. With CMS cloud solutions, organisations can embrace mobile working, enabling staff to work from anywhere at any time on any device, all securely hosted in our Tier 3 ISO accredited data-centres. Our enterpriseclass solutions deliver secure, resilient IT infrastructures to our customers, ensuring they achieve the best performance and uptime from their IT, without the need for huge capital investment. Backed by an extended hours service desk, our managed service and hosted customers receive first-class support from our team of accredited IT specialists, who ensure that our customers achieve an always can be secure in the knowledge that customer care is at the centre of everything we do. With flexible monthly pricing and end to end managed IT solutions, Castleton Managed Services helps to bridge the gap between your IT department, and the increasing demands for rapid, stable and highperformance business technology.

10 BOOK A DEMO Click here to book a demo of Agile info@castletonplc.com Follow Us