PAYMENT EXPRESS EFTPOS GETTING STARTED GUIDE. Version 0.2

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1 PAYMENT EXPRESS EFTPOS GETTING STARTED GUIDE Version 0.2

2 CONTENTS Payment Express... 1 What s Required... 2 Components... 2 Verifone SC Ingenico i Ingenico ipp Uniform UIC PP790SE... 3 Activating Payment Express... 4 How to Load a Keyset... 5 Payline... 5 Sample report:... 6 Electronic Offline Voucher (EOV)... 7 Remote Assistance... 8 Other Payment Express Solutions... 8 Glossary... 8

3 PAYMENT EXPRESS Thank you for choosing Payment Express the leading EFTPOS solution. Payment Express offers significant cost savings and value adding features that no other device can. In addition, it exceeds all global security standards and future proofs against new mandates. With over 10 years experience in providing integrated EFTPOS and payment solutions to the largest and most complex customers globally; Payment Express is the logical choice when looking for a payment partner. Key Points: Fully integrated with all leading POS applications Pure IP solution supports ADSL, VPN, GPRS, LAN, Thin Client and unattended environments USB plug and play and USB powered no need for specialised technicians to go onsite. Average transaction time is 0.5 seconds Full support for Dynamic Currency conversion, gift, loyalty and other 3 rd party applications No EAC, controller, leased lines or special modems Use the point of sale printer for EFTPOS receipts Full support for Electronic Offline Voucher (EOV) ability to process transactions if the network is down EMV 6.0 certified On and offline chip / PIN, PCI PED, PCI DSS and 3DES compliant Choice of PINpads from world s leading manufactures Use the same solution in many global regions Create detailed reports of all EFTPOS transactions in real time via a web based Payment Manager All PINpads can be remotely monitored in real-time via the Payment Manager This guide will help you with the setup of Payment Express EFTPOS and will ensure that the full benefits of the solution are realised. If at any time Payment Express can be of any assistance, please contact us on: New Zealand (09) Australia (02) United Kingdom (20) Singapore (03) United States (212) International support@paymentexpress.com For after-hours emergency support, contact: New Zealand (09) Australia International Please note that after-hours is considered to be outside of the hours 8am 9pm Monday to Friday, and 9am 5pm on weekends. In addition, installations will only be supported within these hours. If there is anything that Payment Express can do to assist your business, please contact us. We are here to help. Any feedback or comments are also more than welcome. P a g e 1

4 WHAT S REQUIRED A PINpad and other necessary cables and components (details as follows) Payline username and password to access Payment Express online tools and services Merchant number from your bank which is setup specifically for EFTPOS A PC running Windows XP, Windows Visa or Windows 7 Receipt Printer An Internet Connection COMPONENTS The following refers to the components that you will have / require. Please ensure you have the necessary equipment before continuing on with this guide. If you are missing any of the following components, please let Payment Express know immediately. VERIFONE SC5000 Verifone SC5000 PINpad FTDI Curly Cable Please note that the Verifone SC5000 may come with a power pack instead of what is shown above. These are the components included: Curly Cable Serial Power Pack Power Cable USB-Serial Adapter USB Cable P a g e 2

5 INGENICO I3070 Ingenico i3070 PINpad Ingenico USB Cable INGENICO IPP320 Ingenico ipp320 PINpad Ingenico USB Cable UNIFORM UIC PP790SE Uniform UIC PP790SE PINpad Ingenico USB Cable P a g e 3

6 ACTIVATING PAYMENT EXPRESS It is a good idea to let Payment Express know your Terminal ID number and the name of your receipt printer (this can be found by going to printers and faxes in the Windows control panel) at least 24 hours before you plan on installing your PINpad. Please give us a call or send us an with this information and we can ensure your details are configured and ready before you begin. Open a web browser and navigate to On the bottom of the home page you should see the following: Select the model PINpad that you have and click on the link to download the installer Please ensure you read the End User License Agreement (EULA) carefully. Once you have scrolled all the way to the bottom, the option to accept the Payment Express license terms will be presented. NB: These need to be accepted. If you have any questions, please contact: sales@paymentexpress.com When the installer asks you to plug in your PINpad, please connect the PINpad to the PC via the USB or Serial cable provided. Click OK when you have done this. Payment Express should now be installed and ready to process EFTPOS transactions. To verify all is setup up correctly, please open the Payment Express EFTPOS client by double clicking on the Payment Express red circle in the system tray (bottom right hand corner Click on the button labelled Maintenance and then click on the button labelled Logon. If a receipt is printed out of your printer saying Approved, then your EFTPOS is installed and ready to be integrated with your POS application. If you get a receipt print out saying Transmission Error, you need to load the Keyset (this is linked to your merchant number and makes sure that it is you that gets paid). Please see the notes below on how to load a Keyset. Please follow your POS supplier s instructions to integrate the POS application with Payment Express. P a g e 4

7 HOW TO LOAD A KEYSET You will need two things to load a keyset: Terminal ID this is your Merchant ID number plus the number of the terminal. The Merchant ID number is provided by your bank and will typically be in the format 10 XXXXXX. With this format, you will need to drop the leading 10, and use the remaining 6 digits appended with your terminal number (01, 02, 03 etc. depending on how many terminals you have). Keyset & Check Digit this can typically be found on a sticker located on the back of your PINpad. It looks like 1) / The first part is the keyset and the second part is the check digit. If you have a sticker on the back of your PINpad, then please phone the number listed on that sticker to have your Terminal activated. You will be prompted for your Terminal ID followed by your Keyset details. If you do not have a sticker or are having trouble with the step above, then please give Payment Express a call and one of our Support Analysts will be able to assist you with the activation of your PINpad. PAYLINE This is a major part of the solution and it is important that Merchants especially finance and technical support teams use this facility (or at least understand its benefits to better assist the business). Payment Express will have provided a username and password to a management contact upon activation of the Payment Express account. If this has not been received, please contact Payment Express support at your convenience. To access Payline, please go to and click the Client Login link which is located towards the top right hand side of the screen. Once logged in, you will be able to manage all of your transactions, view EFTPOS PINpad status history and create reconciliation reports. For additional information on Payline, a more in-depth guide can be found at: P a g e 5

8 SAMPLE REPORT: P a g e 6

9 ELECTRONIC OFFLINE VOUCHER (EOV) EOV is a very important feature to have enabled. It allows Merchants to process transactions if the internet connection is not working, the acquirer is offline or any other part of the transactional processing chain is not functioning correctly. Please ask your bank to enable the Merchant Number and all required Terminal ID s for EOV. Please also ensure an end to end test for EOV is run (i.e. a live bank card should be used to test the PINpad under EOV mode to see that an Approved response is received and the bank account should be checked to confirm that funds hit the correct account after settlement). If the test fails, please report this to us. An Electronic Offline Voucher (EOV) is a fully electronic version of the zip zap machine. The Merchant no longer requires the machine to perform transactions when the Banking system is unavailable. In EOV mode, the EFTPOS payment proceeds as per normal with the Customer card swiped through the EFTPOS PIN pad, each transaction is simply verified and stored by the EFTPOS application and standard EFTPOS style receipt is printed for signature verification. Stored offline transactions are uploaded and processed automatically as the internet connection becomes available. Before processing any transactions in EOV mode, please check that: The card plastic looks valid and is from a card issuer that is recognised as being accepted. For example, if you normally accept Visa card transactions and a Visa card is presented by the customer, then it is okay to process Ensure that the expiration date shown on the card is valid Check the customer s signature against the signature on the back of the card Check with your store management as to the store policy for EOV approvals. An EOV guide can be found at: P a g e 7

10 REMOTE ASSISTANCE To provide technical assistance which requires remote access to your computer, we would require you to temporarily run a third-party tool TeamViewer on your computer. To allow TeamViewer to work on your computer, you will need to be able to access our website where you will be able to download and run the TeamViewer client program (located at the bottom of the page). You may also have to contact your IT administrator and make sure you have this access and possibility further requirements depending on your setup (in some cases you may be required to open port 5938 on your firewall/gateway. OTHER PAYMENT EXPRESS SOLUTIONS In addition to the standard EFTPOS products that are listed in this document, Payment Express can also assist your business with a number of other payment solutions including Ecommerce and other EFTPOS such as UPT (Unattended Payment Terminal). Our i9500 UPT s (comprised of an Ingenico i9530 PINpad and an Ingenico i9550 SCR) can be used in a number of different situations (i.e. parking sites, vending machines, unattended fuel pumps etc.) For more information, please contact sales@paymentexpress.com. GLOSSARY EFTPOS process Electronic Funds Transfer at the Point of Sale EMV Europay, MasterCard & Visa UPT Unattended Payment Terminal SCR Secure Card Reader Ecommerce process web based transactions online and in real time Payline process credit cards manually via a web interface, very similar to a virtual EFTPOS terminal Batch Processing process large amounts of credit card transactions easily and securely IVR (Interactive Voice Response) use a touch phone with a recorded voice to receive credit card payments Vending perfect for real time payments from fizzy drink devices, parking meters and kiosks Wireless Payment Processing process transactions via a secure private GPRS network, perfect for kiosks, parking, fuel etc. P a g e 8