2018 Departmental Goals

Transcription

1 Departmental Goals

2 establishing SMART goals Specific Measurable Attainable Relevant Time-Bound Clearly define what you want to accomplish with simplistic language. Allow for tangible evidence that a goal has been accomplished. Assure that resources are available to meet the goal. Goals should align with the overall mission of the Borough. Define specific delivery dates and/or schedule for completion.

3 MISSION STATEMENT To provide our residents and businesses with the highest quality of living by promoting public safety, maintaining infrastructure, fostering education and providing recreational opportunities while offering quality customer service through the practice of fiscally responsible and transparent governance.

4 Police April July September December Hire an Accreditation Manager to complete the accreditation process Appoint and train new DARE Officer Obtain citizen feedback to create and hold purposeful community listening forums Host a mass casualty and critical incident drill with several regional forces Practice transparent governance Foster education Offer quality customer service Promote public safety Department Goals

5 Customer service March December Develop Standard Operating Procedures for job functions Provide customer service and team building training Borough-wide Review Performance Management goals with staff quarterly Offer quality customer service Offer quality customer service Foster education Department Goals

6 Information Technology April August Develop cost savings plan through vendor analysis Explore revenue opportunities with Borough owned Fiber Incorporate GIS into Police activity mapping Roll out Borough-wide technology training for staff Promote public safety Foster education Department Goals

7 Library January February May November Implement enhanced donor recognition plan Update staff policy and procedures manual Increase customer interaction through various channels Create This is My Library for children with special needs Offer quality customer service Offer quality customer service Foster education Department Goals

8 Facilities July Develop a comprehensive Facilities Maintenance Plan Produce identification and building access cards for Police Department Integrate GIS into existing maintenance plans Maintain infrastructure Maintain infrastructure department goals

9 Wastewater Treatment Plant July November Evaluate alternative equipment options for DEP permit approvals Maintain infrastructure Complete first phase of Fire and Security system replacement Promote public safety Purchase portable pump for water tank maintenance and emergency pumping Maintain infrastructure department goals

10 Electric January February Implement staff developed safety procedures to maintain an accident free workplace Roll out Fleet Management tracking program Complete the LED street light replacement program Promote public safety Maintain infrastructure department goals

11 Public Works April December Train staff on GIS sign maintenance mapping program Perform traffic sign compliance review Provide staff training on all safety regulations of job performance Develop a public awareness program regarding MS4 program Maintain infrastructure Promote public safety Offer quality customer service Foster education department goals

12 Parks & Recreation May June September Expand RecDesk functions for resident use Work with consulting teams on major projects affecting recreation including the Skatepark and Liberty Bell Trail construction Develop manual for all department sponsored events Update Department Maintenance Manual to incorporate aquatic facilities Offer quality customer service Provide highest quality of living Provide recreational opportunities Maintain infrastructure department goals

13 Community development April June Complete the Borough s Comprehensive Plan and SaLDO Participate in quarterly safety guideline and technique trainings for Field Inspectors Hold solar energy workshops to educate residents on possibilities Promote public safety Offer quality customer service Foster education Digitize all permit applications department goals

14 Human Resources January May Implement the Performance Management System across all departments Develop a Borough-wide employee social media policy Complete the Personnel Policy Manual Roll out the comprehensive Non- Union Compensation Policy Offer quality customer service Foster education Offer quality customer service department goals

15 Finance January April December Provide quarterly capital spending reports Include current financial reports on Borough website Implement accounting system for Borough Parking Authority Demonstrate transparent governance department goals