Advantage Services. Driving outcomes through value-based services.

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1 Advantage Services Driving outcomes through value-based services

2 How do I juggle repairs, compliance issues, and budget constraints while keeping everyone happy? We work hard. How do I show results? How can I reduce my operating budget and ensure all of my facilities run smoothly? I need to be accountable for every expenditure and show results. Every component of our organization needs to be competitive. That includes our real estate. How can our facilities contribute to the bottom line? Service The foundation of success We understand the critical importance of facilities to your organization. You need them to operate efficiently and contribute to the bottom line. Service programs keep buildings performing at their best. At Siemens, we approach this topic very seriously. Our Advantage Services portfolio is proof of that. Advantage Services takes a value-based approach to service; we call it Proven Outcomes. Our experts work with you to define a service program based on the goals and outcomes you need to achieve. Then, we help you reach those goals with the support of knowledgeable service professionals, the latest technology, and smart processes that increase productivity and efficiency. Advantage Services delivers the results you need and demonstrates it with consistent tracking and reporting. It s service that s designed for your success.

3 Designing service strategies to meet your business goals. You have goals. We can help you meet them. With our Proven Outcomes approach, your business objectives become the cornerstone of a tailored service program. We work closely with your team and identify your goals and key performance indicators to measure our progress. We define a tailored strategy, deliver industry-leading services, and demonstrate results. Defining success Together, we will put in place the process for monitoring performance and measuring results. Demonstrating results We document results through tracking and reporting of your KPIs, providing the metrics you need to demonstrate performance. We regularly review the results of the service program and discuss potential changes. Demonstrate Results Define Service Program KPIs Customer Goals Deliver Services Highlights Service programs tailored to meet your specific goals and deliver outcomes Key performance indicators define desired results and measure program success Programs can support basic system management or take performance to a more advanced level Leverages the full range of Siemens resources to meet your business goals Delivering performance Through your service program, you ll be leveraging the full resources of our entire organization to address your business goals. KPIs KPIs Controlling Costs A Solid Outcome For the average building, 80% of total lifecycle costs occur after construction. More than half of these in-use costs come from operations and about 46% from energy and utility expenses. Siemens Proven Outcomes services help you contain and limit facility costs, improving both the performance and efficiency of your systems and the long-term return on your facility investments. Design/Build 20% In Use 80% 7% Tools, Small Parts & Maintenance Materials 15% In-House Staff 4% Administrative 4% Purchased Outside Services Operational Costs 22% Cost of System Replacement 46% Energy and Utillity Costs 2% Premature Major Equipment Repair Costs TOTAL BUILDING LIFECYCLE COSTS COST OF FACILITY OPERATIONS (TYPICAL)

4 Services that deliver the outcomes you want to achieve. We ve structured our service portfolio around achieving the common facility outcomes that help organizations meet their business goals. Manage System Operation & Compliance Services that keep systems performing at their best, as designed and intended to operate, help you achieve: Optimized comfort, safety, and security Fulfilled regulatory requirements Reduced operating risk Facility Assessment & Planning In-depth building system assessment and recommendations, definition of relevant KPIs, and development of your service program Test & Inspection Regular check-ups to measure system performance compared to your defined facility and regulation requirements and risks Preventive Services Services performed on a regular schedule or based on data analytics to verify and improve system state Documentation Management Management of critical building system and compliance information with organization and access determined by your needs Corrective Services Immediate response to system failures or faults to restore functionality and integrity to desired state Optimize Performance & Productivity Enhance building performance with improvement measures that increase productivity and efficiency; common outcomes include: Enhanced system performance Streamlined operational processes Maximized energy efficiency Optimization Planning Planning and prioritization of improvement measures to increase building and/or process performance and efficiencies Predictive Services Systems are audited and monitored to detect abnormalities or faults, with recommendations provided and/or corrective actions taken System Improvements & Integration Enhancements or additions to your current system to increase staff productivity, system performance, and operational/energy efficiencies Training & Operational Support Training, coaching, and on-site support to increase staff productivity and knowledge Managed Services On-site and/or remote resources monitor system events and alarms and take appropriate action Protect Lifecycle Investment Leverage past investments and address future requirements with advanced and proven technology, to achieve outcomes such as: Extended system life Maximized return on investment Realized benefits of new technology Technology Planning Consulting services identify technology improvement opportunities that help achieve performance goals while leveraging past investments System Updates / Upgrades Software upgrades and firmware updates are completed, delivering the most current technology and functionality System Migration / Modernization Enhancements to your systems by elevating them to the most current hardware and software platforms, resulting in increased functionality and performance levels Retrofits & Extensions Modifications are made to existing systems to accommodate changes to your facility usage and footprint New Installation Services Startup, commissioning, and other installation services are completed to ensure new equipment operates at maximum performance Performance Reporting Quality Assurance Meetings

5 Why Siemens? For the service you deserve. With the challenges you face every day, you deserve a service provider able to deliver results through a robust and reliable program. With Advantage Services from Siemens, you have both. You can count on us as your single source for reliable service that ensures system operation, optimizes performance, and protects your facility investment, long-term. Through Advantage Services, you ll gain the peace of mind that comes from knowing your building is in the right hands. Only Siemens offers the proven combination of expertise, approach, and service delivery: working together to deliver the business outcomes you need. Expertise An industry leader in building technologies for over 100 years, recognized for delivering service and technology innovations Expertise that is proven in the field with more than 30,000 service customers and the most highly trained professionals in the industry A single-source partner with a complete service portfolio and turnkey capabilities for immediate and long-term success Integrated Approach A flexible, scalable approach that aligns services with your unique situation and business goals A tailored service program based on an integrated portfolio of services that delivers value throughout the lifecycle of your facility Regular reporting that demonstrates results and ensures achievement of your goals Service Delivery More than 2,000 local service experts at 100+ offices nationwide, committed to delivering world-class service Dedicated, experienced, and highly trained service professionals that know your systems and building codes Fully-staffed, state-of-the-art, National Customer Service Center and regional Advantage Service Centers (ASC) for 24/7 emergency response and technical support Certification of offices, proven workflow standards and processes for reliable service delivery A tradition of superior customer service, satisfaction, and loyalty National Customer Service Center Branch Office ASC locations Voice of the Customer Very knowledgeable service techs the service engineers are always willing to help in any situation. SIEMENS HOSPITALITY CUSTOMER Siemens continues to be proactive in improving service year-over-year by working with the customer on performance metrics. SIEMENS ENTERPRISE CUSTOMER

6 Siemens comprehensive service portfolio meets all of your service goals. Planned maintenance extends lifecycle, protects investment Proper maintenance ensures reliability and safety Quick access to local experts that know your building systems Maximized return on investment with migration strategies Predictive services prevent failures of critical systems and reduce operating risk Broad portfolio of services protects your critical spaces

7 We know building systems inside and out. Through Advantage Services, you have access to more than 100 services that address every facet of your building. With a tailored approach, we apply our comprehensive service portfolio to meet your specific facility objectives and business goals. We support systems from Siemens and other providers for: -- Building Automation -- Energy -- Mechanical Optimized systems improve productivity and minimize occupant complaints -- Electrical -- Fire Safety -- Security Inspection and testing to comply with applicable codes and requirements Improved building performance and operational efficiencies with integrated building solutions Scheduled services assure proper operation, protect people and property Optimized strategies maximize energy efficiency Remote center monitors your facility 24/7 to protect your assets and minimize downtime

8 Siemens Industry, Inc. Building Technologies Division 1000 Deerfield Parkway Buffalo Grove, IL Tel: (847) This document contains a general description of available technical options. Any specific solution(s) will be based on a client s particular requirements and will be addressed in the contract for the project Siemens Industry, Inc. (6/2015, Part #153-SER-003) Our world is undergoing changes that force us to think in new ways: demographic change, urbanization, global warming, and resource shortages. Maximum efficiency has top priority and not only where energy is concerned. In addition, we need to increase comfort for the well-being of users. Also, our need for safety and security is constantly growing. For our customers, success is defined by how well they manage these challenges. Siemens has the answers. We are the preferred partner for energy-efficient, safe, and secure buildings and infrastructure.