JoySmart Solutions JoySmart Services Center

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1 JoySmart Solutions

2 Through JoySmart Solutions, Joy Global helps solve its customers toughest challenges using data-driven intelligence, collaboration through partnership and experienced-based service execution. It is a solutions-based offering designed to help reduce costs and increase productivity for customers, while helping them achieve or exceed their operating and financial goals. The mining industry is changing rapidly due to the need to improve efficiency, reduce costs and increase safety. With these challenges in mind, Joy Global is helping bring mining performance to the next level. JoySmart Solutions are integrations of our smart connected products and systems, advanced analytics and direct services customized to solve customers toughest challenges. We have a rich history of providing world-class products for mining s toughest challenges. Our future lies in leveraging our direct service network to help our customers attain new levels of productivity and performance. Through JoySmart Solutions we can help re-shape what is possible in mining. Ted Doheny President and CEO Smart products To maximize performance, you have to start with the best products, and ours are world-class. Our products also are smart, meaning they can be programmed for specific operating conditions, and many come equipped with sensors that provide usable data to further optimize performance. Direct service Direct service is the foundation of our business. Our model allows customers to have direct access to subject matter experts in applications, maintenance, quality and other fields, at any time. Our global world-class components, processes, methods and metrics can be rapidly customized to attend to our customers requested needs. Advanced analytics and processes JoySmart Solutions leverage connectivity, big data, high-speed computing and advanced analytics to optimize performance in real time. Sensors in our smart products capture data, which complex algorithms translate into visual information that can predict significant changes in operating conditions in the mine. The direct approach allows us the capability to enhance each mine s performance with world-wide benchmarking. 2 Joy Global JoySmart Solutions JoySmart Solutions Joy Global 3

3 JoySmart Solutions at work Data Information Direction Results JoySmart Solutions can be used to significantly impact productivity, cost curves and safety at our customers mines. Here are some examples of potential benefits: Underground mining: longwall systems Joy Global s smart, connected longwall systems include complex networks linked to highly sensitive gyroscopes, and thousands of sensors that are constantly monitoring the performance and health of the system. During operation, as the longwall system moves forward, the roof is collapsing behind it. Sensors placed in the roof supports transmit data to the surface. Complex algorithms translate the data points into visual information that can predict significant changes in operating conditions in the mine. In a recent case study, the roof support data analyzed by Joy Global s algorithms, detected a roof cavity forming. Through advanced analytics, we were able to predict roof instability, impossible to see with the naked eye, and define the root cause for those changes. This allowed for immediate actions that impacted the overall mine productivity. Mike Rikkola, Program Manager Remote Health Monitoring Multiple roof supports failing to achieve set Operating with insufficient Hi-Set pressure Costs Lower cost per unit produced by reducing overall parts and consumables expenditures Optimized costs for power/fuel, labor and rebuilds Surface mining: electric rope shovels Joy Global s smart connected products feature thousands of sensors that are constantly providing data for monitoring equipment performance and health, as well as operating practices. Safety Automated processes and controls reduce the probability and/or severity of mishaps at the mining site Increased awareness through training and standard setting Productivity Improved system availability, performance, utilization and consistency Improved awareness via on-demand reports and dashboards Leverage extensive Joy Global engineering knowledge to solve problems JoySmart Solutions helped a mining client reduce operator-induced damage on their fleet of electric rope shovels, avoiding additional maintenance costs and increasing the availability and productivity of the fleet. Shovel operators were not aware of the damaging effect swing impacts were having on their machines. Collisions between the dipper and the bank while swinging accumulate damage in the handle structure and ultimately result in cracking that requires significant machine downtime and cost to fix. Continuous Improvement Metrics Operator Influenced Events Benchmark Comparison Through JoySmart Solutions, we were able to engage with the customer to understand how the established operating behaviors and environmental conditions combined to increase the likelihood of swing impacts. We used data from the machines to illustrate the problem. We quantified how individual collisions contributed to the overall damage observed on the machine. All this information was used to guide an operator training plan, to set targets for improvement and to monitor ongoing performance. Review L2 Swing Impacts L2 Boom Jacks Motor Stalls Targeted Maintenance Brakes related faults/warnings Lube and air related fault/warnings 89% 74% Sept. Oct. Nov. Dec. By providing that visibility and understanding, we were able to achieve an annual reduction of 40% in swing impacts, reducing wear on the machines and increasing availability. Anthony Reid, Program Manager - Remote Health Monitoring 4 Joy Global JoySmart Solutions JoySmart Solutions Joy Global 5

4 Direct service leader Every customer is a reference At the core of our commitment to customers is providing world-class service through our direct service network. This allows us to collaborate with our customers to develop innovative product systems that lower their cost of ownership while safely maximizing production. Our goal is to make every customer a reference by providing them with world-class service. At Joy Global, we know our customers make the best references, so we work hard to be a service leader in order to earn each customer s trust and respect. Michael Rikkola, Program Manager Remote Health Monitoring Flawless from the Start Joy Operational Excellence products/processes/people JoySmart Solutions Life Cycle Management Performance Life Cycle Management Prognostics and remote health management Global network JoySmart Service Centers are strategically located around the world in order to conveniently serve our customers. With each new service center built, Joy Global products and people are becoming more connected, allowing for expanded benchmarking. Recent additions include service centers in Australia, Chile, Peru and Russia. Located strategically in zones of mining activity, each service center brings local support that is world-class. Services offered are structured to fulfill the lifecycle of mining equipment, optimizing equipment for productivity. Our commitment to world-class service is delivered through world-class processes and metrics. Our Joy Global Business Systems processes bring operational excellence by prioritizing the elimination of waste, simplifying processes, automating and removing people from harm s way. We leverage those principles throughout our global network, with the ability to rapidly customize locally. This sets the stage for effortless execution of our JoySmart Solutions. Bringing together the best products, the best people and the best service, JoySmart Solutions are fully customizable to solve today s toughest mining challenges. Ready to take mine performance to new levels? Try JoySmart Solutions today. Contact your Joy Global service representative for more information on JoySmart Solutions or visit 6 Joy Global JoySmart Solutions JoySmart Solutions Joy Global 7

5 Joy Global worldwide locations Product designs, specifications and/or data in this document are provided for informational purposes only and are not warranties of any kind. Product designs and/or specifications may be changed at any time without notice. The only warranties that apply to sales of products and services are Joy Global s standard written warranties, which will be furnished upon request. Joy Global, Joy, Montabert, P&H, Every Customer is a Reference, JoySmart and related logos are trademarks of Joy Global Inc. or one of its affiliates Joy Global Inc. or one of its affiliates. All rights reserved. joyglobal.com EN-JSS V3