DYNAMIC PROPERTY. An End-to-End Proper t y Management Solution. dynamic property PLATINUM PARTNER 2012

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1 DYNAMIC PROPERTY dp dynamic property PLATINUM PARTNER 2012 An End-to-End Proper t y Management Solution

2 State of the art: Property Management Solution Dynamic Property is an end to end Property Management Solution, powered by Microsoft Dynamics NAV. Developed by DVS, this fully integrated solution delivers the breadth and depth of functionalities demanded by large as well as small Property Managers, without the need to build, manage and maintain multiple applications and costly interfaces. Its unique use of a single application to cover all property relate head office activities, sets Dynamic Property apart from all other solutions in the market. Dynamic Property is ideally suited to manage the operational requirements of Malls (Value Malls, Value-cum-Lifestyle Malls, Lifestyle Malls) Business Centres (Including Virtual Offices), Commercial Complexes and Housing Associations (built by developers but maintained by residents or outsourced to Agencies/ Committees). This complete Property Management Solution is an ideal business application for any person, business or group seeking to streamline their business operations and make their property management procedures standard, transparent, easy and efficient. Key Features of Dynamic Property Prospect Management Revenue Sharing Model Client / Tenant Management Parking & Security Management Facility and Maintenance Management Work Request / Order Management e-agreement: Lease / Sales Brokerage / Commission Calculations Resource Management Help Desk Asset Management Promotion & Event Management

3 Today you will find many basic applications available in silos catering to some of the needs of the real estate industry. Unfortunately most of these solutions are disparate and run standalone. Management is left with piecemeal information and figures which severely hampers operational excellence and efficiency resulting in: Disintegrated and isolated software for various functions Low Transparency Low Reliability Manual Replication Non-Centralized and segmented architectural distribution Elementary MIS Reporting Dynamic Property built on Microsoft Dynamics NAV 2009 Sp2: An End-to-End Property Management Solution along with all salient extensive features of Enterprise Resource Planning (ERP) like Financial Management, Purchase, Sales and Inventory Management. Carrying the latest 3 tier architecture with Classic Client and Role Tailored Client.

4 Retail Store 1 Retail Store 2 Role Tailored Client (Winforms) Mobile Cient Thin Client (Browser) Microsoft Dynamics NAV Service Microsoft Internet Information Server Web Services Microsoft Dynamics NAV Application Microsoft SharePoint Server SharePoint Display Target Render PROPERTY MANAGEMENT SOLUTION Sales Information Microsoft SQL Server DBMS Sales Information dp dynamic property

5 Measurements Unit Price Hierarchy Levels Attributes Insurance Premise Management Lease/Sales Management Tenant/Customer Lease/ Sale Agreement Fixed Asset Management Document Management Payment Scheduler Payment Plans Invoicing & Payments Payment Reminders Property Manager Campaign Management Marketing Dynamic Property Commission Broker/Brokerage/ Commission Agent Commission Calculator Prospect Prospect Management Facility/Utility Management Work Order Segmentation Qualification/ Lead Management Opportunity Management Define Tasks Follow up Revenue Generation Events Non-Revenue Generation Events Promotional Events Event Management Event Budgeting Event Analysis Safety Events Resource Resource Allocation Facility/Utility Help Desk Tasks Event Management

6 Dynamic Property gives flexibility to each Premise Unit to be structured in a hierarchal manner, which can be defined in accordance to different business needs: Business Group Business Centre Floor Unit BUSINESS CENTRES Housing Group Housing Project / Association Tower / Block Unit HOUSING ASSOCIATIONS Mall Group Shopping Mall Floor Unit MALLS

7 It can be a Shop / Kiosk / Parking Unit of a Mall / Business Centre / Housing Association with a pre-defined unit area. It can be an advertisement space. It can be an ATM, Cheque Drop box etc. It can be a premise or place of dwelling. It can be specified with unit attributes like corner, sun facing, park facing etc. It can be provisioned with a location map or unit picture attached with it.

8 Effectively manage your potential customers looking to lease / buy the premise or unit. Keep a clear track of your business prospects, profiles and tasks. User friendly application enables the system to be universally used, whether you are a Salesperson, Customer Service Representative or Premise Manager. Monitor commission rates and contributory factors for your Sales / Lease Agreement wins. MIS reports enable the quick identification of problem areas, leading to a quick resolution & rectification of the challenges that come across. This feature enables you to smoothly handle asset management and processes. You can calculate your asset book values and depreciation using standard depreciation methods. Assets can be managed and linked with the premise or its units. Assets can be tracked with a unique serial no. Maintenance of assets can be scheduled. Asset Insurance and Automatic Depreciation can be handled.

9 Account Manager allocation to all tenant / client accounts. Set sales targets & incentive schemes for account managers. Set up driven commission on sales / lease calculation. Track accounts worked on by the account managers at any time. Monitor the success of conversion rate of prospects to clients. Generate and view reports which enable you to identify the existing gaps and areas in need of improvement. List out the Commission Agent & Broker Master. Identify Commission Agent as Internal or External. Define Commission Slabs along with Sales Target. Calculate commission on achieved results based on pre-defined criteria.

10 Define Facility Master which includes a lift, power backup generator, electricity, water etc. Facility may include a rest-room, fire fighting equipment, mall map, etc. Facility can be a common sitting area, membership club, gym, pool, sauna, spa etc. View facility attributes like location of facility, facility availability, etc. Annual Maintenance Contract (AMC) management. Prepare maintenance events related to HVAC and safety events like fire drills. Events identified based on units or the premise attached with. Schedule events and assign to available resources. Manage Building Maintenance and services like Pest Control. and much more...

11 Plan and execute promotional events. Identify each promotional event by linking it to a premise unit or the premise itself. Trigger ers to contacts. Evaluate and ensure revenue generating and non-revenue generating events to balance costs.

12 Introducing a new interface for Electronic Agreement in the Property Management System. This generates an Agreement no. as a reference code in the system that is provisioned for lease/sales. Leads to transformation of prospects into lessee/buyer. Attach the premise unit(s). Record the lessee/buyer information in detail. Define payment elements like rent/rate, security charges, maintenance etc. Create and attach payment terms and payment schedule. Follow work flow process to approve e-agreement. Trigger payment reminders to tenants/buyers. Provision to attach all important tenant/sale documents.

13 Visitors may need a parking ticket for their vehicle. The Car Parking executive notes down the vehicle no. and entry time. After security clearance, the executive issues a parking ticket to vehicle owner. The parking ticket may/may not have price attached. Parking ticket price may vary depending upon weekday/time/offer period. Provision to integrate with any Third Party Parking Ticket System for an effective revenue sharing model.

14 Resources defined and segregated as internal or external. Resources ear marked to generated work orders. Resources assigned to representation of events. Provision to schedule tasks for resources by managers.

15 Unique integrated feature to enable prompt resolution to any problem faced by your tenants/buyers. The client may request Help Desk which in turn will prepare a log to register the call. The resource manager converts an action required to create a work order. This request can be charged at a fixed amount or on monthly basis for assistance, or it may be charged based on the time and effort required to fulfill the work order. Help Desk executives handle walk in/phone based customer queries. Tenant/buyer complaint log maintained by the Help Desk. Define and identify Help Desk executives as internal or external resources. Enable your business to build a quick response record (TAT) to any complaint. Ensure happy clientele at all times with a quick & efficient resolution service.

16 System gives a provision to build Work Orders for proactive/reactive occurrence. Enable Work Flow management to streamline and provide efficient order management. Help Desk eases complaint log process for a call received from tenant/buyer. Provision to convert registered complaint into a work order by the maintenance manager. Setting up priority based assigning of work orders to resources. Closure of work order on successful completion of task. Maintain an after care/feedback log to ensure optimum customer satisfaction.

17 Dynamic Property can be integrated with any other Microsoft Dynamics add-on solution like LS Retail NAV, LS Hospitality, Cenium and Profitbase. The solution can be integrated with footfall management solutions like Peocon. Enjoy a seamless integration with document management solutions like Matriks. Integration with Microsoft SharePoint and Microsoft CRM is easy. Dynamic Property can integrate with any third party POS application to import/export objects for a successful revenue sharing model.

18 In Microsoft Dynamics NAV 2009 R2, the user has a choice of two clients: the Classic Client and Role Tailored Client. The aim of the newly introduced Role Tailored Client is to give users an access to the data and functionalities they need; where they need it, when they need it and in the way they need it. Dynamic Property fully supports all the new features in Microsoft Dynamics NAV 2009 R2 from the very first release. Thus, the store-manager can have a client suited for his needs, the buyer another one and so on. With integration between Microsoft Dynamics NAV 2009 R2 and Microsoft Outlook, Microsoft Dynamics NAV is taken to a new level. For instance, the user can customize how Tasks, Calendar Items and Mail from Microsoft Outlook appear in his home area. When used in the Classic Client, Dynamic Property Microsoft Dynamics NAV 2009 R2 includes the dashboard and menus that are available in the Role Tailored Client. MIS - Agreement Summary - Premise List detail - Call Register - Work Order Status - Resource Engagement - Sales Representative Commission - Client Sales Performance - Rent Contribution - Client List - Client Unit Consumption - Premise Insurance - Payment Schedule - Premise Sales

19 Operate Globally, Act Locally To succeed on a global scale, enterprises must understand and swiftly adjust to changes in local conditions. Global success depends on an organization s awareness of each country s business requirements and its ability to comply with local laws and regulations. At the same time, it requires implementing effective local processes that collectively generate effective global results. One of the greatest challenges for international enterprises is compliance with the laws and regulations of the countries in which they operate. Organizations must be able to comply and document their compliance with a range of country-specific financial reporting standards, tax calculations, and other statutory requirements. We at DVS understand how the right business application will improve your Return on Investment and streamline your business processes. We specialize in localizing our product portfolio for our respective territories through our expert resources, ensuring each product suits the country based business operating environment. Statutory requirements like VAT, Sales tax, Service tax etc. are imperative to operate in some territories like India. Our industry specific software adheres to each country's regulations, enabling businesses to meet the tax requirements of their operations in an integrated manner with the standard functionalities. DVS understands the typical needs of the Indian market in terms of localization and has localized Dynamic Property. The following functionalities have been built into the system to address localization needs. Value Added Tax Service Tax TDS / TCS The product is in alignment with the complete localization development done by Microsoft India in Microsoft Dynamics NAV. Important aspects of localization development done at DVS are: Validation of terminologies and phrases used Consistency in analysis, designing and development Testing of the local localization features Validation of the local localization features

20 About DynamicVertical Solutions DynamicVertical Solutions (DVS) is a Gold Certified Microsoft Business Solution Partner and LS Retail Platinum Partner. We are a market and technology leader in end-to-end, integrated adaptable business management applications for vertical industries like Retail, Hospitality, SPA & Property Management. DVS provides specialized and industry specific, high quality & cost effective solutions, to cater to the vast and diverse needs of companies that want to grow and improve upon their decision-making capabilities and hence, achieve their business goals better, faster and cheaper. Our suite of solutions consists of: LS Retail (End-to-End Solution for Retail Industry); LS Hospitality (Fine Dining & Hospitality Solution); Cenium (End-to-End Integrated Property Management Solution); AGR (Inventory Optimizer); Peocon (People Flow solution); Handpoint (Handled Solution); Decision Station (Credit Management Solution) and Dynamic Property (Property Management Solution). The solutions we provide are supported through a global partner network that spans across geographies. Our partners across the globe help us innovatively distribute and manage engagements across multiple locations.these local requirements are captured in our solutions,hence,allowing businesses to have the best of international practices along with local business requirements. With international solutions catering to industries varying from Retail to Real Estate Management, DVS brings together a portfolio of fully integrated business solutions.with experience gained through more than 900+ satisfied customers, DVS focuses on the triad of People, Process, and Technology and offers services through enterprise wide deployment of these solutions. Our services help in automating and streamlining financial,customer relationship and supply chain processes in a way that helps organizations drive business and operational excellence. PLATINUM PARTNER 2012 Dynamic Vertical Software Pvt. Ltd. ASIA PACIFIC EUROPE MIDDLE EAST AFRICA USA sales@dynamicverticals.com INDIA & SUBCONTINENT Gurgaon: Paras Twin Towers, Tower B, 5th Floor, Sec-54, DLF Golf Course Road, Haryana Phone: Fax: Bangalore: Level - 9, Raheja Towers, MG Road, Karnataka Phone: Mumbai : 1st Floor, Parinee Crescenzo, C38 & C39, G Block, Bandra Kurla Complex, Bandra (East), Mumbai Phone : Fax : MEA Dubai: 301, Alfa Building, Dubai Internet City, PO Box Phone: Fax : USA New Jersey: 12 Roszel Road, Suite B-200, Princeton NJ Phone : (609) Fax : (609) Microsoft Dynamics, Outlook, Great Plains and Microsoft Office Live are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. CONFIDENTIAL. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the publishers. This publication may not be lent, resold, hired out or otherwise disposed of by way of trade in any form or binding or cover other than that in which it is published, without the prior consent of the publisher Dynamic Vertical Software Pvt. Ltd.All rights reserved.