This catalogue is a summary of the ICT Services SWARH supply to SWARH Members. For any further information please contact the SWARH Office.

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Deirdre Lindsey
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1 This catalogue is a summary of the ICT Services SWARH supply to SWARH Members. For any further information please contact the SWARH Office. About SWARH The South West Alliance Of Rural Health (SWARH) is an Alliance of public health agencies in the South West of Victoria covering an area of approximately 60,000 sq. kilometres connecting all public acute hospitals and associated health services in a region extending from west of Melbourne to the South Australian Border. Mor e Info? Contact t h e SWARH Office

Keytrust enables you to access clinical systems like you re right there in the office.

SWARH remote access is a group of services designed for professionals who need secure and

2 Keytrust enables you to access clinical systems like you re right there in the office. For extended mobility connect to the health network with Telstra and work remotely even when on the move. Full remote control of your corporate PC to access your desktop, applications and files securely. SWARH remote access is a group of services designed for professionals who need secure and reliable connectivity to clinical and administrative systems. For extended mobility connect to the health network with Optus and work remotely even when on the move. Mor e Info? Contact the SWARH Office

3 VENDORS: DELIVERY MODEL: SERVICE REQUEST: SUPPORT FLOW: SERVICE SUPPORT: PRIMARY CONTACT: Hardware: Telstra; Optus; Software: Telstra; Secure Health net; LogMeIn; Optus; Internally ordered and supported, externally provisioned. SWARH Service Continuity division will receive the service request. SWARH Service Continuity division will receive all requests for support. SWARH Service Continuity division is available 24/7, 365 days a year. SWARH Service Continuity division and SWARH Service Continuity division after hours support. SECONDARY CONTACT: SWARH Member Engagement division. EXTENDED CONTACT: SWARH Service Analysis division. DOCUMENTATION: Documentation is supplied to each user once the request has been completed. TRAINING: Training is supplied via documentation. Further support is available by request. PROVISIONING: Keytrust: 24 hour turn around. Telstra: 7 day turnaround. LogMeIn: 24 hour turn around. Optus: details to come. SERVICE LIFECYCLE: Keytrust: month-by-month. Telstra: two-year contract, then month-by-month. LogMeIn: annual subscription. Optus: details to come. FINANCIALS: Keytrust: $10 monthly per account. Telstra: minimum of $696 over two years. LogMeIn: visit for current prices. Optus: details to come. OTHER REQUIREMENTS: Keytrust: Compatible software, Microsoft Windows XP (32 bit), Vista or 7. Apple Mac OSX (Leopard), 10.6 (Snow Leopard). Internet connection. Java 6 update 13. Telstra: Compatible software, Microsoft Windows XP (32 bit), Vista or 7. Apple Mac OSX (Leopard), 10.6 (Snow Leopard). LogMeIn: Microsoft Windows 2000, ME, XP, Vista or 7. Apple Mac OSX 10.4 (Tiger), 10.6 (Snow Leopard), 10.7 (Lion). Internet connection. ios and Android. Internet Explorer 6 or later, Firefox 3.6 or later, Google Chrome 2.0 or later, Safari 4.1 or later. Optus: Details to come. SERVICE OPTIONS: Keytrust: Two pass authentication with token authentication, password authentication and second factor authentication. Telstra: NEXT G USB modem device, two factor authentication with VPN. LogMeIn: Two pass authentication via web access and iphone and ipad client to dedicated PC (client application install required) Optus: details to come. SUPER USER REQUIRED: Super-user is not required. RELATED SERVICES: Video Conferencing. GHA / SWARH . Mobile Telephone Services. Business Continuity Solutions. M o r e I n f o? C o n t a c t t h e S W A R H O f f i c e

Fixed location room based video conferencing enabling team

Participate in one-to-one and group meetings from the desktop or laptop

collaborate via video and voice, while sharing content.

wherever there is a 3G or Wi-Fi data network.

4 Fixed location room based video conferencing enabling team collaboration anywhere on the SWARH network. Participate in one-to-one and group meetings from the desktop or laptop PC. Video conferencing enables teams in remote locations to visually collaborate via video and voice, while sharing content. Use your smartphone and connect to a video conferencing session wherever there is a 3G or Wi-Fi data network. Not near a Room Based, Desk Based or Portable VC? Use your mobile or desk phone to participate in an audio only conference. Mor e Info? Contact the SWARH Office

5 VENDORS: DELIVERY MODEL: SERVICE REQUEST: SUPPORT FLOW: SERVICE SUPPORT: PRIMARY CONTACT: Hardware: Polycom; Cisco; Software: Polycom; Cisco; Internally ordered and supported. Externally provisioned. SWARH Service Continuity division will receive the service request. SWARH Service Continuity division will receive all requests for support. SWARH Service Continuity division is available 24/7, 365 days a year. SWARH Service Continuity division and SWARH Service Continuity division after hours support. SECONDARY CONTACT: SWARH Member Engagement division. EXTENDED CONTACT: SWARH Service Analysis division. DOCUMENTATION: Documentation is supplied to each user once the request has been completed. TRAINING: Training is supplied via documentation. Further support is available by request. PROVISIONING: Hardware and software: determined during project lifecycle. SERVICE LIFECYCLE: Polycom: ongoing support for the life of the device / software. Cisco: ongoing support for the life of the device / software. FINANCIALS: Polycom: determined during project lifecycle. Cisco: determined during project lifecycle. OTHER REQUIREMENTS: Polycom: suitable room for room based VC. SWARH or compatible computer for desk based VC. Suitable smartphone for portable VC. Cisco: SWARH or compatible computer / handset for desk based VC. SERVICE OPTIONS: Polycom: Room based unit. Desk based unit. Smartphone application. Cisco: Handset. Desktop application. SUPER USER REQUIRED: Super-user is not required. RELATED SERVICES: Remote Access. M o r e I n f o? C o n t a c t t h e S W A R H O f f i c e

Provide your new staff with their computer logins and email addresses without logging a helpdesk job. Ensure that your AD always reflects current HR information about current employees.

6 Provide your new staff with their computer logins and addresses without logging a helpdesk job. Ensure that your AD always reflects current HR information about current employees. Pager numbers, work phone numbers and external contacts are all things that can be added via the AD Tool The SWARH Active Directory controls all aspects of an employee s computer access and is an integral part of their set-up. The SWARH AD Tool gives your organisation control of adding new user accounts and deleting old accounts in the Active Directory, eliminating the need to log a helpdesk request. Active Directory can store work related information about employees and enable the creation of such things as an distribution list, potentially becoming the central source of employee information. Information stored in the Active Directory will feed the different applications that employees use during their workday reducing duplication of data and improving employee accessibility. Use the search feature to find the contact details of the staff at your agency or staff across all of SWARH.

7 VENDOR/S: SWARH DELIVERY MODEL: Access via Web Browser SUPPORT FLOW: Contact SWARH Member Engagement SUPER USER REQUIRED: Yes HR department representative SERVICE SUPPORT: SWARH P&D Team via SWARH Helpdesk PRIMARY CONTACT: SWARH Office or local Member Engagement Officer SECONDARY CONTACT: - DOCUMENTATION: N/A TRAINING: Provided during project completion PROVISIONING: 1. Contact SWARH Member Engagement for initial request 2. SWARH Identity Management Administrator will create appropriate login and access levels 3. User will be provided access via web using credentials provided SERVICE LIFECYCLE: Ongoing FINANCIALS: Determined based on site requirements F o r m o r e i n f o c o n t a c t t h e S W A R H O f f i c e

DIGITAL SIGNAGE SWARH Service #008 F E A T U R E S DISPLAY VI RT UALL Y ANY M EDI A Use it to display all types of media such as

CONTROL WHEN T O SHOW MEDIA Setup your own campaigns and when certain elements should be shown then deploy the campaign to all or

You can update the campaign from home or the office and easily push changes to the units.

D i s p l a y m e s s a g e s, d a t a, F r e e t o A i r T V, v i d e o s, w e b s i t e s a n d m o r e t o p a t i e n t s a n

You know those TV screens you see installed in more and more public places such as stores, restaurants, above gas pumps and banks.

There are major benefits of digital signs over traditional static signs, including the ability to update content remotely over the

8 DIGITAL SIGNAGE SWARH Service #008 F E A T U R E S DISPLAY VI RT UALL Y ANY M EDI A Use it to display all types of media such as Flash, Images, Websites, Videos & RSS data feeds. CONTROL WHEN T O SHOW MEDIA Setup your own campaigns and when certain elements should be shown then deploy the campaign to all or some of your screen fleet. REMOTEL Y PUBLISH ALL CONTENT You don t even need to leave your desk! You can update the campaign from home or the office and easily push changes to the units. GENERAT E REVENUE If you utilise the advertising engine you can generate a continuing line of revenue for your organisation. D i s p l a y m e s s a g e s, d a t a, F r e e t o A i r T V, v i d e o s, w e b s i t e s a n d m o r e t o p a t i e n t s a n d s t a f f o n a s c h e d u l e d b a s i s. You know those TV screens you see installed in more and more public places such as stores, restaurants, above gas pumps and banks. Well that s called Digital Signage, a form of Captive Media typically used to entertain, inform or advertise. There are major benefits of digital signs over traditional static signs, including the ability to update content remotely over the web, display multimedia content, the ability to adapt your signs to your audience, and even the option of interactivity with Kiosk functionality. This paper is produced & maintained by the SWARH Service Analysis Team. For more information on this service please contact the SWARH Office M o r e I n f o? C o n t a c t t h e S W A R H O f f i c e S W A R H O F F I C S W A R H. V I C. G O V. A U

9 Service Data Sheet VENDOR/S: Media Signage DELIVERY MODEL: Externally provided, cloud based server, locally installed PC s & TV s SUPPORT FLOW: Contact SWARH Member Engagement who will engage Service Analysis Team SUPER USER REQUIRED: Internal administrator is required for each department wishing to display new content SERVICE SUPPORT: SWARH P&D Division via SWARH Helpdesk PRIMARY CONTACT: SWARH Office or local Member Engagement Officer SECONDARY CONTACT: - DOCUMENTATION: TRAINING: Vendor online assistance & learning via video tutorials PROVISIONING: 1. Contact SWARH Member engagement for initial request 2. SWARH service analysis team will provide site analysis and recommendations for implementation 3. Project will be assigned to SWARH internal resource to order stock and manage rollout 4. SWARH internal resource will train end-users in system use and handover content updates SERVICE LIFECYCLE: FINANCIALS: SERVICE OPTIONS: Ongoing, hardware replaced as needed. Software upgraded via web deployment as needed Installation + Support > $900 per annum per screen Hardware > Prices can vary depending on model but for Player only approx. $800 for TV with integrated player up to $4k. SWARH has an enterprise re-seller account and white labels the media signage solution. SWARH members receive free membership but pay a $900 per annum service fee for the uptime support.

IPPA (IP Public Address System) SWARH Service #009 F E A T U R E S UT ILISES EXISTING IP PHONES There is no need for further infrastructure investment.

CUST OMI SABL E INST ALL ATION Page the entire organisation or target specific groups and departments to receive the announcements.

S i t e - w i d e p a g i n g a n d a n n o u n c i n g u s i n g y o u r o r g a n i s a t i o n s C i s c o I P p h o n e s The Announce System uses the SWARH Cisco IP

This system offers a convenient and simple method of sending announcements, pages, and other alerts.

10 IPPA (IP Public Address System) SWARH Service #009 F E A T U R E S UT ILISES EXISTING IP PHONES There is no need for further infrastructure investment. The system leverages off your existing IP phones. CONVENIENT ACCESS Use any Cisco phone in the organisation to make your announcement or page. CUST OMI SABL E INST ALL ATION Page the entire organisation or target specific groups and departments to receive the announcements. LOW MANT ENANCE Any new IP phone connected to your agency s number range will automatically be added to the message distribution zone. S i t e - w i d e p a g i n g a n d a n n o u n c i n g u s i n g y o u r o r g a n i s a t i o n s C i s c o I P p h o n e s The Announce System uses the SWARH Cisco IP Telephony infrastructure enabling announcements or pages to be sent from and to your existing Cisco phones, across the entire organisation. This system offers a convenient and simple method of sending announcements, pages, and other alerts. Simply pick up any Cisco phone, dial your designated paging number, enter your PIN and make your announcement. The message will be broadcast to all Cisco phones using their in-built speaker function This paper is produced & maintained by the SWARH Service Analysis Team. For more information on this service please contact the SWARH Office M o r e I n f o? C o n t a c t t h e S W A R H O f f i c e S W A R H O F F I C S W A R H. V I C. G O V. A U

11 Service Data Sheet VENDOR/S: Olinqua/DiData ANNOUNCE System DELIVERY MODEL: Integration into Cisco IP telephone environment - Internally ordered and supported, externally provisioned. SUPPORT FLOW: SWARH Service Continuity division will receive all requests for support. SUPER USER REQUIRED: Dependent on set-up SERVICE SUPPORT: SWARH Service Continuity division is available 24/7, 365 days a year. PRIMARY CONTACT: SWARH Service Continuity division and SWARH Service Continuity division after hours support. SECONDARY CONTACT: SWARH Member Engagement division. DOCUMENTATION: Documentation is supplied to user once the request has been completed. TRAINING: Basic Training to be provided by Vendor PROVISIONING: 1. Contact SWARH Member engagement for initial request 2. SWARH service analysis team will provide site analysis and recommendations for implementation 3. Project will be assigned to a Olinqua/Didata team for deployment SERVICE LIFECYCLE: Ongoing, software upgraded periodically as needed FINANCIALS: Dependent on site size and number of Cisco units involved S W A R H O F F I C S W A R H. V I C. G O V. A U

VEHICLE TRACKING SWARH Service #010 F E A T U R E S VEHI CLE BOOKING SYSTEM Use it to allow your staff to book vehicles quickly and without complex forms.

12 VEHICLE TRACKING SWARH Service #010 F E A T U R E S VEHI CLE BOOKING SYSTEM Use it to allow your staff to book vehicles quickly and without complex forms. VEHI CLE MAINT ENANCE SYSTEM Use it to track your vehicle service history & increase your fleet availability through regular scheduled maintenance. TRACK I NCIDENTS + SERVICES Use it to track data about your cars, drivers and rentals. Get a view of your data for a driver or asset in an instant! TRACK EXPENSES, REPORT + MORE Generate reports for expenses, high frequency usage, service reminders and in fact anything in the system! G e t a h a n d l e o n y o u r v e h i c l e f l e e t v i a S W A R H s v e h i c l e t r a c k i n g s y s t e m. Tracking your corporate vehicle fleet can seem like an impossible task but with the suite of services offered by SWARH you can gain a global overview of your entire fleet.. SWARH s vehicle tracking system provides end to end fleet maintenance (including bookings) This paper is produced & maintained by the SWARH Service Analysis Team. For more information on this service please contact the SWARH Office M o r e I n f o? C o n t a c t t h e S W A R H O f f i c e S W A R H O F F I C S W A R H. V I C. G O V. A U

13 Service Data Sheet VENDOR/S: Combined solution SWARH + POOLCAR DELIVERY MODEL: Internally hosted SWARH solution SUPPORT FLOW: Contact SWARH Member Engagement who will engage Service Analysis Team SUPER USER REQUIRED: Internal administrator is required for each department wishing to setup a vehicle system SERVICE SUPPORT: SWARH P&D Division via SWARH Helpdesk PRIMARY CONTACT: SWARH Office or local Member Engagement Officer SECONDARY CONTACT: - DOCUMENTATION: Documentation and help files are included in the application TRAINING: SWARH will provide an introductory training session PROVISIONING: 1. Contact SWARH Member engagement for initial request 2. SWARH service analysis team will provide site analysis and recommendations for implementation 3. Project will be assigned to SWARH PD team to setup new software instance 4. SWARH PD will implement and provide intro training session SERVICE LIFECYCLE: FINANCIALS: SERVICE OPTIONS: Ongoing, software upgraded periodically as needed Enterprise Hosted solution Prices TBA Any enquiries contact SWARH Office - Price will be per vehicle SWARH Hosted solution is only option provided

14 Mor e Info? Contact t h e SWARH Office

NEC Cloud Collaboration Low-risk, flexible, cloud-based unified communications and collaboration services to transform your business.

NEC Cloud Collaboration Low-risk, flexible, cloud-based unified communications and collaboration services to transform your business. www.necam.com/neccloudcollaboration Communication and collaboration.