MOBILE APP. Today s solution for tomorrow s self-service bank BANKWORLD BANK ON THE FUTURE WITH TODAY S TECHNOLOGY CR2.COM

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1 MOBILE APP Today s solution for tomorrow s self-service bank BANKWORLD BANK ON THE FUTURE WITH TODAY S TECHNOLOGY CR2.COM

2 BANKWORLD MOBILE APP FUTURE READY SOLUTIONS As mobile technology continues to develop and evolve at lightning speed, banks are increasingly being seen to adopt multi-faceted mobile apps that not only enhance customer engagement, but also improve services offered to customers and non-customers alike. Through this enhanced mobile offering, banks can both realise true revenue generation opportunities and improve their customer satisfaction. Bill payment User-friendly interface With CR2 s latest mobile app, your bank can stand out from the crowd by embracing a rich set of innovative transactions which go far beyond the basic balance checks, statements and alerts seen in some mobile app offerings. This future-ready solution enables your bank to offer the advanced functionalities that ever more sophisticated customers are demanding, while also giving your bank the opportunity to reduce operational costs, increase revenue generation opportunities and improve customer satisfaction. With so much to offer on this convenient, cost effective and popular channel, the time is now to seize the next generation of mobile app banking. Put banking at your customer s fingertips The pace of life in modern society is ever increasing and this generation of banking customers holds more value on their time than ever before. As such, banks are facing the challenge of maintaining and growing mutually beneficial relationships with customers who no longer have time to stand in line at their local branch. With BankWorld Mobile App, your bank can reach these customers directly on their mobile device in a way that is convenient for them. Your customers can download the mobile banking app directly from the relevant app stores to their mobile device where they can manage their accounts anywhere, anytime, in just a few clicks. PFM charts Purchase Money Voucher At CR2, we are constantly mindful of your customer s desire for a consistent experience across channels and devices. To help you to deliver exactly what your customers want, we have developed our mobile banking app specifically with this in mind. BankWorld Mobile App can be branded consistently with your other channels ensuring a seamless and user friendly interface, also by using its powerful configuration options, BankWorld Mobile App can provide a tailored experience for each and every customer type which is as unique as they are. As with BankWorld Internet and BankWorld ATM, our mobile app also supports a customised look and feel for each customer depending on their customer segment, as well as providing product and service availability that fits the individual customer s behaviour and profiles. BankWorld Mobile App also offers a contextual UX which adapts to fit any supported device, menu, banner and content. In addition, for enhanced convenience the app naturally adapts to landscape or portrait modes when a user rotates his/her device. Offline transactions When we design solutions, we care about providing adaptability, differentiating your bank from the competition and surprising clients with more convenience. We designed BankWorld Mobile App specifically with these objectives in mind. Our app can operate both in offline and online mode, letting customers manage their finances at their convenience, whether on a plane, in a remote area or anywhere. When an online connection is not available, the app allows the user to view their account data and payments (as last synchronised from a connected usage). BankWorld then takes care of the execution of any queued actions when the next internet coverage is available. Third party payment Increase revenue through segmentation and marketing automation BankWorld Mobile App includes sophisticated segmentation and cross-selling tools that enable your bank to send targeted product and service offerings to specific customer segments right there on their smartphone. By doing this, your bank can achieve significant revenue growth on the mobile channel through features such as actionable advertisements which the customer can instantly respond to. By increasing the functionality of the mobile channel, banks can use this low cost and convenient platform to build and secure customer relationships as well as increasing profit margins. Personal finance management Right now, with customer earning and spending power at an all time high, your banks customers are seeking out help to aid them in allocating and investing their assets. The tools which customers use to track, spend and manage their finances have now become the responsibility of banks as customers look for innovative products and services that add genuine value to their lives. BankWorld Mobile App has a built in personal finance management (PFM) tool that offers these tangible and sought after benefits. Our PFM tool allows customers to manage their spending for a better life whilst also helping them to save money. With a PFM tool, your customers are able to view and interact with PFM enquiry and charting services in a way which is simple and engaging. View accounts Currency exchange

3 CR2 S BANKWORLD A personalised self-service experience Rules engine Within the BankWorld Mobile App platform, your bank can benefit from the use of an advanced rules engine. This software module enables you to define, analyse and execute a selection of business logic or rules. For example, during a car loan application, a bank may set rules to differentiate the processes of the transaction. If a customer opts for a Mercedes, they may be offered a 5 year term for the loan, but if the customer opts for any other car type, they may only be offered a 3 year term loan. The synchronisation between the app and the rules engine allows for any rules defined by the bank to be made available to the customer. These rules can be instantly applied to any appropriate transaction and may include the definition of fees, charges, limits and transaction amounts. Retailer capabilities Optimum security BankWorld Mobile App includes innovative security features including card on/off, one time passwords and multiple authentication to provide your customers with greater security. Customers can conveniently view all of their account information offline using a PIN to access the app, ensuring that information such as balance and transaction history is readily available to them when they need it. BankWorld Mobile App also provides SME s with the option to combine personal and business accounts simply. They can then apply distinct options and security functions regarding the actions a given user may be able to undertake on behalf of each customer as well as allowing for multiple authorisation levels to be set in relation to specific transaction limits. BankWorld Mobile App also offers innovative and engaging retail capabilities. This cost efficient and easy to deploy solution provides an interface for partner retailers to publish their own agreed upon actionable campaigns and offers to customers right there on your banks mobile app. The tool then enables customers to give their instant response to the retailer and accept or reject subscriptions to those campaigns. By allowing customers to choose themselves which campaigns to accept, security and privacy is always ensured. Native app BankWorld Mobile App is developed using 100% native code for Android and ios. The native nature of the app allows it to be compatible with an Apple Watch, letting users view their account balances and related transactions by simply looking at their wrist. The app can also collaborate with any other native apps on the mobile phone in order to provide the customer with additional financial and event updates. A unique feature is the 3D Touch Quick Balance view which enables customers to quickly check their balance without logging in, using Apple s 3D touch capability. BANKWORLD MOBILE APP PROVIDES INNOVATIVE FEATURES SUCH AS: Multi-device compatibility Personalised payments 3D touch E-Government services Omnichannel integrated via BankWorld server Bill payment and presentment Segmentation capabilities Future dated payments Authentication mechanisms (OTP, token, fingerprint) Off-line operation Alert/notification configuration Call back or appointment request Actionable adverts Money Voucher purchase and redemption Bank custom transactions P2P payments ATM locator Personal finance management (PFM) Prepaid card recharge News and messages Quick ops when not logged in Mobile top up Background app refresh Beneficiaries management Card on/off Geo-locational services Brochure request BankWorld Product Suite includes: BankWorld Channel Manager: an integrated self-service platform driving a complete suite of electronic channels BankWorld on ATM: a powerful suite of solutions including an ATM switch, ATM management, screen design, monitoring and support tools BankWorld on Internet: best of breed internet banking solution for retail and corporate clients BankWorld on Mobile: mobile banking platform compatible with all technologies: SMS, GPRS, Web and smartphone applications for ios and Android BankWorld on POS: a point of sale acquiring and payment system CardWorld: a complete end-to-end card payment, management and processing service Why Choose BankWorld? BankWorld is the world s only integrated self-service platform that enables you to drive all channels regardless of your existing IT system: With BankWorld, you can: Service your customers anytime, anywhere, while at the same time reducing the cost to serve Offer personalised services to your customers. Tailor product offerings across all or selected channels Speed up product s time to launch Cross-sell to your existing customers Convert leads into immediate sales Avail of greater opportunities to generate new fee income

4 CR2 SOLUTIONS AT A GLANCE Our extensive range of robust, cutting edge solutions give you the potential to exceed customers expectations and deliver the right product, at the right place, at the right time. ATM / Kiosk Banking BankWorld ATM/Kiosk Manager BankWorld ATM/Kiosk BankWorld ATM/Kiosk Distributor Client BankWorld ATM/Kiosk Support Tool BankWorld ATM/Kiosk Studio BankWorld ATM Custodian Card Management CardWorld Acquirer CardWorld Issuer CardWorld Producer CardWorld FraudTrap BankWorld Pre-Paid Cards Card On/Off Omnichannel Banking BankWorld Integrated Self-Service Platform BankWorld Smart Sales Campaigning BankWorld Segmentation BankWorld Product Factory BankWorld Instant Cash Transfer BankWorld Card to Card Transfer BankWorld P2P BankWorld Fast Loan POS Solution BankWorld POS Internet Banking BankWorld Internet for Retail BankWorld Internet for SMEs BankWorld Internet Responsive Design for Mobile and smartphone devices Mobile Banking BankWorld Mobile SMS BankWorld Mobile App for Smartphones and Tablets BankWorld Mobile USSD

5 CR2 IS THE MARKET LEADER IN INNOVATIVE SELF-SERVICE BANKING SOLUTIONS INCLUDING ATM, INTERNET AND MOBILE CR2 is the leading global provider of innovative self-service banking solutions providing banking institutions worldwide with robust and flexible ATM, Internet, Mobile and POS channels. CR2 helps retail banks solve their complex business challenges by reducing operational costs, generating new revenue at the self-service channels and improving customer satisfaction through best-in-class technology and services. CR2 s BankWorld is the only integrated self-service platform available that lets banks actively manage all electronic channels including ATM, Internet, Mobile, POS and Kiosks from a single platform. BankWorld enables banks to design new products, services and screens, provide a personalised offering to customers, cross-sell and upsell products to the right customer at the right time and right channel. CR2 HAS LOCATIONS IN Ireland India Australia Jordan South Africa Singapore UAE Egypt Over 100 banks in 60 countries have adopted CR2 s solutions, driving tens of thousands of ATMs and servicing millions of internet and mobile banking users globally. Headquartered in Dublin, Ireland, CR2 has a network of well-established offices strategically located in 8 countries (Ireland, Australia, South Africa, India, Singapore, UAE, Egypt and Jordan) and regional representatives to better service our clients in those regions (Europe, CIS & Baltic, Middle East & Africa, Asia & Pacific). More information on CR2 is available on