Outsourcing for Success. Moving from In-house to an FIS Outsourced Solution

Transcription

1 Outsourcing for Success Moving from In-house to an FIS Outsourced Solution

2 An Evolving Decision Financial Considerations Reduction in Risk Back to the Business of Banking 2

3 Outsourcing Trends Outsourcing is the New Normal INDUSTRY Industry trends are clearly in the direction of financial institutions moving their inhouse IT solutions to an outsourced solution. FIS Since 2010, 86% of our core contracts have chosen to outsource as their processing method. At the same time, we are seeing many of our long time in-house customers migrating to our FIS outsourcing center. 3

4 Core Product Focus ABILITY TO RETAIN TECHNICAL RESOURCES RISK AND SECURITY CONCERNS EVER CHANGING TECHNOLOGY INCREASED CUSTOMER FOCUS 24/7 AVAILABILITY BUSINESS CONTINUITY AVAILABILITY 4

5 Advantages There are multiple advantages to using FIS for your outsourcing needs. Specifically FIS: Removes single points of staffing failure at Manages all security vulnerabilities and the bank security remediations Run nightly processing Load files Push output Send and receive files with the Fed Keeps all IRBs, GIBs and Releases up to date Staged and installed No off hour work for the bank Handles OS upgrades and patches No off hour work for the bank Will host all core front end application and business intelligence servers Preforms all required backups Preforms all restoration tasks associated with disaster recovery testing Maintains security control and audit Capacity planning 5

6 No Data Conversion IT Support FIS Advantage Other Considerations The transition from an in-house to an outsourcing solution is a migration, not a conversion There is no disruption to the bank s client base The data center s FIS core software is identical to that running In-house Improved support levels from dedicated IT Professionals 24/7 Reduced costs of insurances Much of the IT vendor management shifts to FIS Reduction in data processing supplies expense is realized Limited transitional training is required The transition is jointly planned and executed by FIS with an assigned project manager to manage all tasks for FIS and the financial institution Opens up square footage for business growth 6

7 State-Of-The-Art Technology Centers 52,800 sq. ft. of raised floor 1,900 kw of UPS capacity with 2 (N+1) implementation plan 5 - stand by emergency generators provide 5,000 kw capacity at N+1 availability Dual source power distribution availability Card reader access system 24/7 manned guard, surveillance video monitoring 7

8 Disaster Recovery Preparation and Strategy for Business Continuity Services A secondary site Equipped with multiple UPS and generator to power all hardware Annual disaster recovery exercise with documented objectives and financial institution participation Monitoring and reporting provided by the Business Continuity Planning Office Annual DRE results published and provided 8

9 In-House to Outsource Process Part I Initial Discussion with FI Executive Management FI Completes FIS Questionnaire Meeting with FI Management to Discuss Solution Initial Draft of Solution Matrix Devised and to FI for Review Due Diligence Call/Review with FI Revision of Solution Matrix and to FI to Confirm Network Infrastructure Verification Provide Proposal to FI Hold a Temporary Migration Slot FI Makes the Decision 9

10 In-House to Outsource Process Part II FI Makes the I-O Decision Confirm Migration Slot Migration Project Kickoff and Order of Circuits/Routers/ Etc. Prep and Setup: Interfaces Data Migration FI Environment Security Etc. Migration Testing Migration Mock Migration Live 10

11 Scope Definition and Control Program and Project Management at FIS Project Definition Document Let s put it in writing! Program Definition Document Level Set Expectations Across Teams Identify and Resolve Scope Issues Early Lock Down Milestone Dates Approval by Client & FIS Sponsors Implement Change Control 11

12 Migration Timeline Month 2 Discovery cont. Receive bank libraries Build bank environment and secure bank Month 4 Complete migration testing Month 1 Project initiation and kickoff Order circuits and routers Discovery Interfaces Print Hardware Training Needs Month 3 Build and secure environment cont. Establish connectivity Configure GUI Establish interfaces/customer print Bank establishes security Month 5 Test implementation Live implementation 12

13 Why it Works! Keys to success Frequent Communication Scope Definition and Control Formal Project Planning and Tracking Issue Management and Resolution Phased Testing Approach Experience/Flexibility/Accountability 13

14 A Structured and Managed Approach Through a defined process and approach, FIS will work with your financial institution to successfully transfer your operations. Our experienced IT professionals will work with you every step of the way. This is a true partnership. FIS is committed to your success! 14

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