QUICK REFERENCE GUIDE

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1 QUICK REFERENCE GUIDE

2 i-link QUICK REFERENCE GUIDE i-link Retailer Terminal - HOME SCREEN On the left side of the screen are the Main Terminal Functions. Remember, the main terminal functions that appear on the home screen depend on sign on permissions. The Notification Area is available on every screen, and will display alerts, notifications and special messages. VLT STATUS RETAILER ID CONNECTION STATUS MAIN TERMINAL FUNCTIONS NOTIFICATION AREA HOME TOOL BAR SIGN OFF MAIL LIST TOGGLE SPECIAL PRINTER FUNCTIONS HELP CONNECTION STATUS A green wavy line indicates that the i-link is connected to the central system. A red X indicates no connectivity. If there is no connectivity, place a call to our Customer Care Centre. VLT STATUS area displays a number associated with each interactive video terminal (IVT) at the gaming site along with its status. If the IVT is: Green - it is online and functional Red - it is offline or non-functional PLAYER SERVICES Player Services Management (PSM) is a card based responsible gambling program accessible on all IVTs. This program offers players information to help make responsible decisions about their play. Select Player Services for player registrations and account management. For complete details refer to the PSM job aid. SIGNING ON 1. On the Sign on screen, touch the Login field to enter your 5-digit ID. 2. Touch the Password field and enter your 6-digit password. 3. Touch Enter. 4. To confirm sign in, touch Yes and the i-link Home Screen displays. SIGNING OFF 1. Touch the Sign Off icon located on the home screen and you will be asked if you want to sign off. 2. Touch Yes and a confirmation screen will appear. 3. Touch Yes again and you will see the login screen.

3 VALIDATION To validate single tickets printed by the IVT: 1. Sign On to the i-link. 2. Select Validation on the home screen or simply pass the ticket s barcode under the barcode reader. If the ticket is accepted the Validation page will be displayed with a total and a ticket validation receipt will be printed. 3. If the ticket is NOT accepted the Validation page will display a message in red indicating the issue. To validate multiple tickets: 1. Select the Multi. Valid button on the home screen. 2. Scan the first ticket under the barcode reader, and then scan the second ticket and so on. A running total is kept by the i-link. 3. To finish the multiple validation process, press the green sum button. 4. The session total pane will display the total of all tickets scanned. In the event that the barcode reader is not scanning properly, you can still validate tickets manually: 1. From the home screen, touch Validation. 2. Locate the unique ticket serial number printed on the ticket and enter this number without any spaces. 3. Touch enter, and the validation screen will display showing the amount to pay the player. CASH FLOW TODAY The Cash Flow Today button on the home screen is a shortcut to the Cash Flow Today Report. Selecting the Cash Flow Today button provides a snapshot of the daily financial history of each IVT in the gaming site. REPORTS To access all available reports, simply select the Reports button from the main screen. Managers and clerks will have separate sign-on IDs, and some reports will be available to Managers only. NANOPTIX THERMAL PRINTER WARNING: Do not operate the printer if it runs out of paper. The printer will not operate without paper, but it may continue to accept data from the host computer. Because the printer cannot print any transactions, the data may be lost. LOAD PAPER 1. Open the top cover by pulling under the tab on both sides. 2. Remove the used roll. 3. Tear off the end of the new roll so that the edge is loose and place the new roll into the paper bucket with a few inches of loose paper at the bottom of the roll. 4. Pull up on the bottom of the paper roll and align the paper properly before closing the cover. 5. Advance the paper by pressing on the paper feed button and tear off the excess paper. WARNING: Be sure the paper unrolls from the bottom. Otherwise, the printer will not print or the paper will jam. CLEARING PAPER JAM 1. Open the printer cover. 2. Pull out the paper past the jam. 3. Close the lid and the paper reloads. 4. Perform a printer test. PRINTER STATUS LIGHT (LED) CONDITION Printer ready Printer is in Reset or Booting Printer in standby (powered off) Paper Out Door Open Paper Jam STATUS ON OFF OFF Slow Blink Fast Blink Fast Blink

4 PLAYER SERVICES QUICK REFERENCE PLAYER REGISTRATION 1. Sign on to i-link terminal and select Player Services from the Home Screen. 2. Select Register Player. 3. Page 1 of the Terms & Conditions screen will display. The player is required to review each page and agree with the Terms & Conditions to proceed with registration. 4. On the final page, the player selects the I Agree button to complete the Terms & Conditions and to proceed to the Registration page. If Cancel is selected, the registration process will end. 5. Enter all required information on the two registration screens and select Submit to create a Player Account. The "Enter" button can help you navigate from field to field. 6. After all player information has been submitted; there is the option to swipe a player card to assign a card to the account. 7. Once the Player Account has been created with or without a player card, an Account Registration Successful message will display on screen. The Player Account login information (User ID and Password) will be displayed. Players must use this information to log-in to their account on an interactive video terminal (IVT). This information can be printed by pressing the Print Details button. 1 2 MANAGING THE PLAYER ACCOUNT This will allow you to search and view a Player Account. 1. Select Player Services. Select Search Account. 2. There are multiple ways to search for a player account, you can: a) Swipe the player s Player Card twice and the account details will appear, or b) Enter the player s first name and last name, press the Search Player button, or c) Enter the Player ID and press the Search Player button. Player account details will appear. 3. If the Player s first name and last name are entered, multiple results may be displayed. Select the corresponding Player Account from the search results and the account details will appear. 4. You can now view the Player Account details for verification or manage the account by selecting Add Card or Cancel Card. 1

5 ADD A PLAYER CARD 1. Select Add Card on the Player Account Details screen. 2. The following message will display: Would you like to Add a player card to this account or Replace the current card associated to this account? Select Add Card. (Note: If the Add Card button is greyed-out, it means there is already a card associated to this player account. 3. The following message will display: You have chosen to add a new player card to this account. Swipe new player card, when finished this message will close automatically, if the message does not close re-swipe the player card. 4. You will receive a confirmation message that the card was successfully assigned to the Player Account. REPLACE PLAYER CARD 1. Select the Add Card button on the Player Account Details screen. 2. The following message will display: Would you like to Add a player card to this account or Replace the current card associated to this account? Select Replace Card. (Note: If the Replace Card button is grayed-out, it means the player does not currently have a card assigned to their account.) 3. The following message will display: You have chosen to replace the player card assigned to this player account. Would you like to continue? 4. If Yes is selected, the current player card will be deactivated. Swipe a new player card to assign a new card to this player account. Do not select CLOSE at this time unless you want to cancel. 5. If successful, you will receive a message stating that the new card has been assigned to the account. CANCEL PLAYER CARD 1. On the Player Account details screen, select Cancel Card, and a confirmation message will display. 2. If No is selected, the Player Card will remain assigned to the Player Account and the Player Account Details screen will appear. 3. If Yes is selected, the Player Card will be cancelled and a confirmation message will display. PLAYER LOG-IN ON IVT 1. There are multiple ways a player can log-in to their account: a. Insert the Player Card into the IVT. The Player Services log-in window will appear. Player must enter their password and press ENTER to complete the log-in. A confirmation window will appear notifying a successful or unsuccessful log-in, or b. A player can log-in using the Player ID and Password provided upon registration. To do this, a player must press the service button on the terminal. Once pressed, the Player Services window will appear and a player must select the Log-in Button. The Player Services log-in window will appear. The Player must enter their Player ID and password and select ENTER to complete the log-in. A confirmation window will appear notifying a successful or unsuccessful log-in. 2. Upon successful log-in, players will have access to their account information and tools to help them better manage their play experience. To open and close the service window simply press the service button on the IVT.

6 REPORTS & ACCOUNTING REPORTS The following reports are available on the i-link retailer terminal to help with managing your lottery operations. Managers and Clerks will have separate sign-on IDs, and some reports will be available to Managers only (End of Day Cash Flow & Invoice Summary). 1. Cash Flow Today provides a snapshot of the daily financial history of each interactive video terminal (IVT) in the gaming site. This report provides the cash in amount, cash out, count, the amount of the validated tickets and the total amount that may be charged. 2. End of Day Cash Flow provides a snapshot of the previous day s financial history of each IVT in the gaming site, by selecting the date. It also displays the number of validated tickets within the gaming site. 3. Invoice Summary will contain summarized invoicing information such as Cash In, Cash Out, and Net Sales. It also displays IVT adjustments and validations. 4. Validated Tickets-Users report provides a quick and global view of the total count and the validated amounts per user for one day or a specific period. 5. Validated Today displays the validations for the current day. The report shows i-link terminal sign on ID, number of validations and total validation amount. 6. End of Day Validations (NEW) will show validations for a specific day in the past. The report shows i-link terminal sign on ID, number of validations and total validation amount. 7. Validation Details (NEW) provides information concerning all validations for the current day. This screen will provide a time and value for each validation, the total dollar value of validations for the day, and the sign on of the individual who validated the tickets. 8. Commission (NEW) report provides the total sales and commission amounts from the beginning of the fiscal year until the end of the week entered. 9. Invoice Adjustment (NEW) report will generate a list of manual adjustments made within a specific invoice cycle. If the invoice cycle doesn t exist, the report will state that there is no data is available. NOTE: In the event that there is a discrepancy when comparing the End of Day Validations Report and the validations on the End of Day Cash Flow Report, a manual validation was done at Atlantic Lottery. There are times when Atlantic Lottery may not receive your IVT information during polling due to a non-reporting terminal (NRT). In this situation, Atlantic Lottery will attempt to collect this data before your IVTs come up for operation the next day. If Atlantic Lottery is able to collect the data, the Cash In and Cash Out for the missing day will show up on the next day s report. If you experience a NRT on Saturday night, your Sunday invoice will not include the information for the day the NRT occurred. This information will be accounted for on the following invoice.

7 DAILY ACCOUNTING Here are some tips to help you with your daily lottery operations. Balance each IVT separately. If a discrepancy occurs and all cash has not been separated by terminal, it will be impossible to determine which IVT is short or over. Before closing each night, empty the cash box and place it in your safe for the night. Atlantic Lottery recommends that enough cash be kept on hand to limit the number of times the IVTs are opened during the day. (1) To balance, count all the cash per terminal. The total balance per terminal should match the cash in cash out for that terminal on the Cash Flow Today report. (2) Total the cash for all terminals. The total should match the Cash In Paid Out on the Cash Flow Today report. This is your balance amount. WEEKLY ACCOUNTING From the i-link Reports screen, print off the Invoice Summary Report. This report is usually accessible on Monday mornings to reflect the week ending. This invoice is your weekly statement, which runs from Sunday morning to Saturday night. Any discrepancies are usually due to the difference between Atlantic Lottery s polling time and the time the period meters were reset. Please retain your records, so that we may help in resolving any discrepancy between your records and Atlantic Lottery s statement.

8 BALLY V22/22 QUICK REFERENCE GUIDE OPEN MAIN DOOR Turn audit key, located on front left side of cabinet, to disable alarm. Insert key in main door lock, and turn counter clockwise. Press up firmly on the latch release quick and firm. Door (touch screen) rises automatically on gas springs. To prevent injury or damage, hold door firmly. MAIN DOOR LOCK AUDIT KEY OPEN PLAYER DECK ACCESS DOOR With main door open, pull the yellow release handle at left side of cabinet interior straight out, without turning. Lift the player deck access door gently. OPEN BELLY DOOR Insert key in belly door lock located on front right side of cabinet. Belly door opens downward. To prevent injury or damage, hold door firmly and gently lower belly door assembly. BELLY DOOR LOCK POWER RESET TERMINAL With main door and player deck door open, locate CABINET and MAIN power switches to the left of the bill validator. Turn CABINET power switch OFF (O). Then turn MAIN power switch OFF (O). Wait 10 seconds. Turn CABINET power switch ON ( - ). Then turn MAIN power switch ON ( - ). 1 2

9 CLEAR BILL VALIDATOR JAM Open main door and player deck door. Place finger on bottom metal frame of printer and lift up (behind blue plastic plate) to access bill validator unit. Pull up on silver release lever at base of validator unit and pull unit out to remove. Open bill validator unit from top by sliding yellow cover forward and up. Remove debris, ensure lenses are clean, if not, wipe with slightly damp cloth. Slide yellow cover forward and push down to close unit. Secure bill validator unit. Make sure bill validator makes initializing sound. Push printer back down. 3 4 REMOVE CASH BOX Open belly door and unlock cash box panel door. Pull on cash box handle to remove cash box. Unlock cash box lock by inserting coin/back of key, check for jams or empty. Close cash box door by turning slot in horizontal position. Make sure bill validator initializes when cash box is reinserted. LOAD PAPER Open main door. Remove metal guide by lifting straight up. Load paper ticket stack in tray with print and clock mark facing up. Printer will beep if not loaded correctly. Place guide by inserting pins in the grooves. Paper needs to be inserted below the two white rolls. Feed ticket into printer mechanism until resistance is felt. Printer will automatically pull ticket in and align. CLEAR PRINTER JAM Open main door and player deck door. Slide release lever toward you and lift out blue paper guide. Place thumb on indent and push down firmly to remove printer roller. Remove paper jam; insert printer roller and paper guide. Reload paper. LAST TICKET REPRINT Open belly door (bottom door only). Turn audit key. Press [HISTORY]. Press [TRANSACTION HISTORY]. Press [VOUCHER HISTORY]. Press [VOUCHER OUT HISTORY]. Press [REPRINT VOUCHER]. OUT OF SERVICE Turn audit key and select the [OUT OF SERVICE] button to disable the terminal until a technician arrives. TOUCH SCREEN CALIBRATION Turn audit key. Select [SETUP]. Select [CALIBRATE TOUCH SCREEN] Select [SCREEN 1] for main play screen or [SCREEN 3] for player deck. Turn audit key to enter calibration screen. Touch plus symbol (+) at bottom left, then touch plus symbol (+) at top right. Turn audit key to exit calibration screen. Select [RETURN TO GAME] to exit menu screen.

10 IGT GL20 QUICK REFERENCE GUIDE OPEN MAIN DOOR Turn audit key to disable alarm. Insert key into main door lock and turn key counter clockwise. Lift up on main door latch and hold door firmly as it automatically rises. AUDIT KEY MAIN DOOR LOCK MAIN DOOR LATCH OPEN BELLY DOOR Pull silver belly door handle up and toward you. Door opens to the left. POWER RESET TERMINAL Open main door and locate power switch above the bill validator. Turn switch to OFF (O) position and then ON ( ) position. POWER SWITCH CLEAR BILL VALIDATOR JAM Pull down on green rectangular lever under the push button and pull forward to remove bill validator unit. Remove jammed bills/debris from both compartments of bill validator: 1. To open back door, press green button, lift up. 2. To open front door, squeeze 2 green tabs together, lift up. Ensure lenses are clean, if not, wipe with slightly damp cloth. Secure unit back in place. Make sure bill validator initializes. 3

11 REMOVE CASH BOX Open belly door. Unlock cash box panel door. Pull on cash box handle to remove cash box. Unlock cash box lock by inserting coin/back of key, check for jams or empty. Close cash box door and lock by turning slot in horizontal position. Make sure bill validator initializes when reinserted. LOAD PAPER Load paper ticket stack in tray with print and clock mark facing up. Printer may be pulled forward to access. Feed ticket into printer mechanism until resistance is felt. Printer will automatically pull ticket in and align. CLEAR PRINTER JAM Pull paper tray forward to access printer. Push black button back to open printer head. Pull yellow lever on right hand side down to release tension on paper guide. Remove paper jam. Reload paper and slide printer back in place. TICKET CLOCK MARK LAST TICKET REPRINT Turn audit key and open main door. Select [SUPPORT]. Select [LAST VOUCHER REPRINT]. Select [PRINT LAST VOUCHER] to reprint last cash out ticket. TOUCH SCREEN CALIBRATION Turn audit key 3 times and simply follow the directions on the screen. OUT OF SERVICE Turn audit key and select [OUT OF SERVICE] to disable the terminal until a technician arrives.

12 TECHLINK BLAST QUICK REFERENCE GUIDE OPEN MAIN DOOR Turn audit key to disable alarm. Insert key into main door lock and turn. Lift up on latch and open door. Door opens to the left. AUDIT KEY MAIN DOOR LOCK POWER RESET TERMINAL Open main door. Locate power switch beneath meter box. Turn switch to OFF (O) position and then ON (I) position. LATCH POWER SWITCH CLEAR BILL VALIDATOR JAM Pull silver bill validator handle down and pull unit forward to remove. Open validator unit from top by lifting latch on bill acceptor head and remove jammed bills/debris. Make sure lenses are clean, if not, wipe with a slightly damp cloth. Close compartment, secure unit back in place. Make sure bill validator initializes. 3 REMOVE CASH BOX Unlock cash box panel door. Pull on cash box handle to remove cash box. Unlock cash box lock by inserting coin/back of key, check for jams or empty. Close cash box door and lock by turning slot in horizontal position. Make sure bill validator initializes when cash box is reinserted. 3

13 LOAD PAPER Load paper ticket stack in tray with print and clock mark facing up. Printer will beep if not loaded correctly. Printer may be pulled forward a few inches for access. Feed Ticket into printer mechanism until resistance is felt. Printer will automatically pull ticket in and align. TICKET CLOCK MARK CLEAR PRINTER JAM Slide paper tray forward a few inches to access printer. Slide release lever toward you and lift out blue paper guide. Place thumb on indent and push down firmly to remove printer roller. Remove paper jam; insert printer roller and paper guide. Reload paper and slide printer back in RELEASE LEVER 3 PRINT ROLLER LAST TICKET REPRINT Turn audit key. Press [HISTORY]. Press [TICKET HISTORY]. Press on top line to select most recent ticket printed. Open main door to enable [REPRINT LAST TICKET] option. Press on [REPRINT LAST TICKET], situated on bottom right hand corner. TOUCH SCREEN CALIBRATION Turn audit key twice clockwise to display the touchscreen calibration screen. A target symbol will appear on the screen. Tap and hold in center of target symbol for 2 seconds. Repeat each time it moves to a new location on the screen. A path should follow closely behind. When the touchscreen calibration ends, press [EXIT CALIBRATION] to return to the main screen. DISABLE TERMINAL Turn audit key. Press on [DISABLE TERMINAL], and then press exit. This feature will disable the terminal until a technician arrives.

14 SPIELO PRODIGI VU QUICK REFERENCE GUIDE OPEN MAIN DOOR Turn audit key to disable alarm. Insert key into main door lock and turn. Lift up on latch and open door. Door opens to the left. MAIN DOOR LOCK LATCH POWER RESET TERMINAL Open main door. Locate power switch to left of bill validator. Turn switch to OFF (O) position and then ON (I) position. POWER SWITCH CLEAR BILL VALIDATOR JAM Pull up on silver release lever at base of validator unit, pull up and remove. Open validator unit from top by sliding yellow cover forward and pull up. Remove debris and ensure lenses are clean, if not, wipe with slightly damp cloth. Slide yellow cover forward and push down to close unit. Secure unit back in place. Make sure bill validator initializes. VALIDATOR UNIT REMOVE CASH BOX Unlock cash box panel door. Pull on cash box handle to remove cash box. Unlock cash box lock by inserting coin/back of key, check for jams or empty. Close cash box door and lock by turning slot in horizontal position. Make sure bill validator initializes when cash box is reinserted. LOAD PAPER Load paper ticket stack in tray with print and clock mark facing up. Printer will beep if not loaded correctly. Printer may be pulled forward a few inches for access. Feed Ticket into printer mechanism until resistance is felt. Printer will automatically pull ticket in and align. TICKET CLOCK MARK

15 CLEAR PRINTER JAM Slide paper tray forward a few inches to access printer. Slide release lever toward you and lift out blue paper guide. Place thumb on indent and push firmly down to remove printer roller. Remove paper jam; insert printer roller and paper guide. Reload paper and slide printer back in. RELEASE LEVER 3 PRINTER ROLLER LAST TICKET REPRINT Turn audit key. Open main door. Press [HISTORY]. Press [TICKETS OUT]. Press [PRINT LAST CASHOUT] situated bottom of screen. TOUCH SCREEN CALIBRATION Turn audit key. Choose illuminated button on button panel or calibrate touch screen icon on main screen. Calibrate touch screen message will display. Touch plus sign and hold for a few seconds. Repeat each time it moves to a new location on the screen. When calibration is complete, an exit button will display. Select [EXIT] button to return to main screen. DISABLE TERMINAL Turn audit key. Press the [OUT OF SERVICE] box and a checkmark will appear. This feature will disable the terminal until a technician arrives.

16 ONLINE TRAINING PROGRAM As our retailer partner, it is important that we offer you the tools and resources needed to successfully manage Atlantic Lottery s Video Lottery Program. We have designed an interactive site to help you manage your daily lottery operations and to provide you with current program information. This site can also be a great tool to help in training employees. The Online Training Program will now give you easy access to: Terminal maintenance guides Accounting tips and reporting i-link retailer terminal functions Game information Downloadable training and reference documents To access this site, visit and enter your retailer number simple as that! If you have a mobile device (tablet or smartphone), scan this QR code for instant access! In addition to this training site, we have our Customer Care Centre (CCC) ready to assist you with your lottery operations. Our CCC representatives are available Monday to Saturday 8 am to 10 pm and Sunday 10 am to 10 pm (Atlantic Time). Remember, you will need to have the following information ready when calling our Customer Care Centre: Name of premises Retailer number IVT model and serial number

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