CITY OF JACKSONVILLE, FLORIDA

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1 DEPARTMENT VISION: To provide creative and innovative technology solutions that help transform and improve the City of Jacksonville. DEPARTMENT MISSION: We complete IT projects and services for our customers on time with no problems that improve their business processes and service delivery to the citizens of Jacksonville. Information Technology

2 SERVICES/MEASURES CITY OF JACKSONVILLE, FLORIDA FY 09 Historical FY 10 Estimated FY 11 Projected $ amount of budget $44,635,319 $40,409,534 $43,155,130 # FTE Workload/Demand Total number of monthly meetings held with key customers Total number of employee performance plans with linked objectives 95% 95% Efficiency Actual YTD telecom spend 77% 65% Budgeted monthly ITD spend 95% 97% Total number of accurate monthly telecom bills 56% 70% Total number of closed monthly projects delivered on time and within budget 50% 50% Total number of documents completed monthly within 24 billable hours Total number of features updated each quarter on the ITD Technology Matters website 90% 90% 1 1 Total number of monthly change management exceptions 29% 25% Total number of monthly completed projects with posted documented lessons learned on employee portal Total number of monthly implemented ITP projects in compliance with Customer signed-off requirements Total number of monthly minutes of COJ enterprise network availability minus unscheduled downtime Total number of monthly production changes implemented right the first time 69% 70% % 99% 98% 98% Total number of security policies implemented annually 1 1 Total number of standard operating procedures created annually 2 2 for grants as well as contracts Total number of technology solutions that contribute to COJ s Sustainability and Green initiatives 3 2 Total number of Windows servers consolidated 100% 100% Effectiveness % of Customers rating ITD products and services above average 75% 90% 90% Total number of action plans implemented quarterly based upon customer satisfaction survey Total number of all monthly changes documented and tracked in a central repository % 75% Total number of assets tracked accurately monthly 75% 80% Total number of quarterly survey respondents rating overall ITD 93% 93% staff performance "3" or better ANNUAL BUDGET

3 CITY OF JACKSONVILLE, FLORIDA EXPENDITURES BY DIVISION FY 09 Actual FY 10 Budget FY 11 Approved Dollar Change Percent Change PERSONNEL EXPENSES 15,491,795 15,805,956 13,779,471-2,026, % OPERATING EXPENSES 18,507,502 28,300,031 24,565,703-3,734, % CAPITAL OUTLAY 0 1,275,691 3,424,192 2,148, % OTHER USES 1,793,885 1,374,578 1,385,763 11, % DIVISION TOTAL 35,793,183 46,756,256 43,155,129-3,601, % TOTAL EXPENDITURES 35,793,183 46,756,256 43,155,129-3,601, % AUTHORIZED POSITIONS FY 09 FY 10 FY 11 Change PART TIME HOURS FY 09 FY 10 FY 11 Change 8,300 8,300 11,300 3,000

4 DEPARTMENT: DIVISION: Information Technology Information Technology FUNCTION: The Information Technology Department is the customer-focused, professional services organization that exists to operate, maintain and safeguard the technology infrastructure. To continually evaluate, promote and implement technology enhancements and to ensure that all City Departments have the technology required to operate in the most efficient and cost-effective manner. The Information Technology Department works in partnership with our clients, combining their knowledge of processes with our technology expertise to develop robust solutions. HIGHLIGHTS: As a commitment to streamline operations and reduce costs within the government the desktop function supporting the executive departments was privatized. A Managed Desktop Services solution provides outside experiences strategies with adequate staffing levels to meet the service level agreements as defined in the contractual agreement. Information Technology Plan or ITP focuses on enterprise wide solutions, reducing redundant systems, and a further commitment to providing operational efficiencies. Several of the FY 11 approved projects are detail here: Mobile Data Terminal (MDT) refresh: Equipment utilized by Jacksonville Fire and Rescue Department to capture electronic signatures required for reporting and billing ambulance revenue. This Equipment also allows JFRD to comply with mandatory electronic signature requirements and electronic patient care reporting promulgated by State laws related to emergency care. Enterprise Resource Planning (ERP) software: Phase I will be the analysis of COJ business needs and processes, the production of RFPs for the procurement of the actual off-the-shelf software as well as its integration with City systems. Many of the separate systems that perform the core functions of accounting, accounts payable, purchasing, payroll, time/attendance and personnel will be part of this single solution. Vendor Tracking and Reporting Database: Software will provide one system to search on all vendors and their associated sub-contractors and provide information pertaining to Jacksonville Small and Emerging Business (JSEB) participation and expenditures. ANALYSIS: Personnel Expenses Personnel Expenses decreased due to the elimination of a red-lined position during the fiscal year, the elimination of four positions during the budget process, the privatization of the desktop function which reduced the headcount by 20 positions and the impact of a 3% salary reduction. These reductions are slightly offset by increases due to a reduction in the salary lapse and increased workers compensation and pension costs.

5 Operating Expenses Operating Expenses net decrease is due to a reduction of $3.7 million in banking fund and system development debt repayments. The decrease is being driven by prior year projects being repaid and the removal of excess budget capacity. There were also significant reductions in hardware/software maintenance & license, professional services and telecommunications internal service allocations. These reductions were offset by an increase in contractual services due to the privatization of the desktop function. Capital Outlay Capital Outlay budget represents budgeted capital needed for equipment related to the end user refresh and FY 11 approved ITP system development projects. Of that total $3,292,105 is related to ITP system development projects and will be borrowed capital from the Banking Fund. Other Uses Other Uses are comprised solely of indirect costs allocated from general government supporting functions. Such indirect costs primarily relate to support provided by the Finance Department, Central Operations, Public Buildings, Office of the Mayor and City Council.