ERP, CRM ja DW süsteemid
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1 ERP, CRM ja DW süsteemid Enn Õunapuu Tallinn University of Technology
2 Väljakutse Tees: Lähiajal tuleb otsustavalt muuta seda viisi, kuidas me loome infosüsteeme. Moore seadus: Arvutustehnika võimsus kasvab kahekordseks iga 18 kuuga. Wirthi seadus: Tarkvara aeglustub kiiremini kui raudvara kiireneb. Eriti aeglustub tarkvara loomine ja silumine Niklaus Wirth: Software gets slower faster than hardware gets faster. Infosüsteemide loomine on liiga kallis, võtab kaua aega ja nad ei häälestu muutuvatele tingimustele..
3 Sisu IT kaasaegsed trendid ERP, CRM, Data warehouse Äriprotsesside mõõtmine Küsimused
4 Seos praktikaga Mitmed loengud viiakse läbi meie IT- tööstuse juhtfirmade spetside poolt.
5 ERP süsteemid Mis on ettevõtte ressursiplaneerimine ehk ERP? Termin ERP (Enterprise Resource Planning - Ettevõtte Ressursiplaneerimine) hõlmab meetodite ja vahendite hulka, mis muudavad ettevõtte ressursid hallatavaks ja juhitavaks. ERP lahendus võib hõlmata erinevaid rakendusi: tootmise planeerimine, materjali-osade hankimine, laoseisu haldamine ja kliendihaldus. Eraldi ERP suundadena on jõuliselt arenenud inim- ja finantsressursside haldus ja planeerimine. Töövoojuhtimise infosüsteemi kõrval (Workflow Management), mis tegeleb enam protsesside halduse ja juhtimisega, moodustab ERP kui ressursijuhtimise vahend ühe olulisema osa ettevõtte äritundlikust infosüsteemist.
6 RFID Kõrgsageduslik identifitseerimine on automaatne objektide äratundmise kaugmeetod, mis kasutab spetsiaalseid automaatsaatjaid-vastuvõtjaid (kapsleid) informatsiooni edastamiseks. Nimetatud kapslid on üliväikesed, ei vaja vooluallikat ja neid on võimalik süstida näiteks naha alla. Tuleviku RFID süsteemid võimaldavad luua uusi tarku rakendusi. Objektide äratundmine ja jälgimine muutub oluliselt lihtsamaks. Varastamine (USA-s 500 miljardit kahju) palju raskemaks. Privaatsus on murelapseks. Kuid olen kindel, et leitakse võimalused turvalisteks ja tarbijasõbralikeks lahendusteks.
7 Sensorvõrgud
8 Andmekeskused
9 The State in the Cloud Application State Separated from the Machine Per-User Per-App State Safety and Sand- Boxing Controlled and Safe Sharing across Apps Controlled and Safe Sharing across Users
10 Kõikehõlmav intellekt Praeguseks oleme jõudnud kõikjaloleva intellekti ajajärku (Ambient Intelligence - AmI). Nimetatud suund on Euroopa Liidus võetud infoja kommunikatsioonitehnoloogia (IKT) arengu aluseks.
11 Kommunikatsiooni ja grupitöö lahendused Web 2.0 Web 2.0 arvutitööstuse ärirevolutsioon, mille kutsus esile Interneti kui lahenduste loomise platvormi kasutuselevõtt. Kui siiani lävisid Internetis inimesed, siis nüüd saavad ka arvutid Interneti abil omavahel lävida.
12 Web 2.0 kui teenustele orienteeritud arhitektuur IBM-i sotsiaalse võrgustiku analüütik Dario de Judicibus, esitas aga järgmise määrangu: Web 2.0 on teadmustele orienteeritud keskkond, kus inimestevaheline kommunikatsioon genereerib Interneti sisu, et seda publitseerida, hallata ja kasutada läbi teenustele orienteeritud arhitektuuri.
13 Teenustele orienteeritud arhitektuur Teenustele orienteeritud arhitektuur on omavahel seotud teenuste kogum. Need teenused vahetavad omavahel teateid. Teated omakorda jagunevad päringteadeteks (request) ja vastusteadeteks (response). Teenuste koordineerimiseks on kasutusel spetsiaalsed vahendid (näiteks Biztalk server). Teenus on täpselt määratletud funktsioon, mis on kirjeldatud spetsiaalse lepinguga. (WSDL web service description language).
14 Ettevõtte teenuste siin
15 Tarkvara kui teenus näited Kasutajad saavad luua oma veebi lehe ja teha koostööd kasutades Google rakendusi (Google Docs, Google Calendar, YouTube ja Picasa). Veebi lehe loomine on väga lihtne ja sarnane teksti redaktori käsitlemisega. Saab määrata erinevate kasutajate õigusi ja seda, mis on neile nähtav. Iga Google rakendus saab 10GB mälu.
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23 Value chain Primary Activities Inbound Logistics Operations Outbound Logistics Marketing and sales Service $ Support activities Firm Infrastructure Human Resources Management Technology development Procurement Porter s Value Chain
24 Questions?
Äriprotsesside modelleerimine ja automatiseerimine Loeng 1 Ülevaade kursusest Enn Õunapuu
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