Value-added services to help grow your business

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1 Value-added services to help grow your business

2 CUSTOM CONFIGURATION SERVICES We understand what it takes for you to get a project done. Located in our distribution center, trained technicians build your solutions to spec. We understand that doing it right, on time, and cost-effectively makes you happy. It s like having your own team of engineers working in our 30,000-square-foot, ISO 9002:2008-certified Custom Configuration Center. Our team can design, develop, and implement the right solution for you. From server hardware and software integration, to configuration and testing, to delivering ready-to-go systems to your customers, we offer a full spectrum of custom configuration services. With ScanSource, you can accomplish the mission of maximizing your resources while minimizing your time to deployment. What does our Custom Configuration Center do for you? Hardware and software integration is done exactly to your specifications IP phone and hardware provisioning No invoice until the fully configured product leaves our warehouse, increasing your cash flow REAL-TIME NETWORK ASSESSMENTS Add opportunity to your bottom line. What do our Network Assessments do for you? Our team offers three different levels of remote and on-site assessments to fit your needs Allow you to be more consultative and add value to each sale Vendor agnostic services for any manufacturer of any voice or video products Multiple offers to test VoIP and IP traffic for delay, jitter, and packet loss Valuable results that can power your convergence strategy development and QoS consultation Increase the implementation success on the first trip Give your customers peace of mind with real-time network evaluations that clearly establish network readiness before every project. Eliminates DOAs, because all units are fully tested Removes the expense, risk, and hassle of shipping and handling product at your location Increase your team s capacity without increasing your overhead. Let us be a cost-effective, real-time extension of your company! WIFI SERVICES Wireless demand increasing? Keep pace with us. Start quoting more WiFi deals today, with the help of our certified WiFi survey and implementation team. What does our WiFi Services team do for you? Our WiFi expertise keeps your team focused on sales On-site and virtual surveys include heat mapping, LAN design, and a full bill of materials Predictive surveys, installs, cabling, advanced configuration, and troubleshooting services available Fast turnaround times and the use of our resources to help propel your profits One-year warranty for all on-site services National coverage for out-of-geography support

3 ScanSource Buyback Program Earn Up to 25% or More on Your Original Investment Ready to invest in the latest voice or video system technology? ScanSource s Buyback Program (with the help of our partner, Network-Value) provides an incentive to make the switch by leveraging the value of your aging hardware. With over one million unique Manufacturer Part Numbers, you ll get a fast, reliable quote on the equipment you re replacing. It s just that simple. PROFESSIONAL SERVICES We do the implementations, you get the credit. Everyone wins. What does our Programming and Implementation team do for you? Extends your reach into new territories Expands your business into new technologies Increases your capabilities without increasing your overhead Trusted resources available anywhere you sell Let ScanSource lighten your workload and get you the best possible deal! Software support and staff augmentation resources System admin and end-user training UC system implementation Contact center solutions Server and switch configuration IP voice and video installs Data programming Wireless LAN installs Product registrations and license downloads

4 EDUCATION SERVICES Award-winning training you need when and where you need it. An integral part of selling industry-leading products is successfully completing required certifications and specializations. Our Education Services provide in-depth, hands-on training in classes accessible across the country. Live instructors lead all classes, whether they are virtual, in our training facilities, or suit-cased to your office location. We are an Authorized Training Partner (ATP) for many manufacturers. Through this program, we are empowered to offer certification and training classes on those solutions to our reseller partners. We even offer fully customized training classes based on our partners needs. Our training opportunities are continually growing so that we can add even more value to your business. What does our Education Services team do for you? Amplifies your skills with our award-winning vendor certification training program Hands-on, interactive labs for your technicians and end users Highly rated instructors with in-depth implementation experience Convenient in-classroom, virtual, or at your location options Live, instructor-led classes Boosts your value by learning the latest technologies and products Classes span time zones for flexibility MARKETING SERVICES It takes constant effort to promote your business. That s where we come in! You work hard to grow your business. And we understand that in between uncovering opportunities, closing deals, and completing projects, you may not have time to focus on marketing. Our team is here to help you. We act as an extension of your marketing department, allowing you to market more strategically without adding additional resources. You can focus on sales, and our team of marketing experts will help you create and execute a strong marketing campaign. Whether you have a full marketing team in place and need to leverage us for side projects, or you are wearing multiple hats and need someone to help you focus on marketing, we can help! Our wide array of services includes: Strategic Marketing Planning Long-term tactical action plan to help keep your goals on track Brand Development Brand evaluation, research, and positioning to help you be competitive Online Marketing Website development to help educate your visitors, and convert them to leads Lead Generation Multi-touch campaigns using , promotional mailers, telemarketing, etc. Brand 360⁰ Campaigns Manufacturers marketing materials that you can co-brand Events Live event planning: Floor days, after-hours events, Lunch-N-Learns, and road shows The possibilities to help you extend your reach into the marketplace are endless! Our Marketing team is ready to assist you with the right marketing solutions for your business.

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