Rapid Recovery 5 Day Onsite QuickStart

Transcription

1 Rapid Recovery 5 Day Onsite QuickStart Description The Rapid Recovery 5 Day Onsite QuickStart Services Offering consists of forty (40) hours of consulting and four hours (4) of project management. During this time, Dell will provide the onsite installation of a Dell Rapid Recovery Software Instance or DL Series Backup & Recovery appliance. This service includes the configuration, testing and knowledge transfer of the Rapid Recovery backup software (the Activities ). Services Modality: Single contiguous onsite services engagement with a Professional Services Consultant. Project planning services are conducted off site with the help of a project manager. Architecture review and design services are conducted mostly offsite with the assistance of a solution architect. Intended Audience: Primary and Secondary System Administrators for the above referenced backup solution. Prerequisites: 1. Working knowledge of system administration in a Windows environment. 2. Familiarity with basic backup and retrieval concepts and theories. 3. General knowledge of networking and storage concepts and terminology. Duration: 44 Hours of Services roughly allocated in the following disciplines: Service 1 Project Management (Consisting of Project Planning/Preparation, Scheduling, Status Reporting, Issues Management, CSAT Follow Up) 2 Implementation (Consisting of Environment Review, Solution Design, Installation, Configuration, Testing and Knowledge Transfer Detailed Activities Below) Estimated Location Hours 4 Remote 40 Onsite (Single Contiguous Engagement) 1 HCA-APP-PP AAQS5D Dell Inc., May 2016

2 Services Objectives: The services offering seeks to build the skills and knowledge required to understand the Rapid Recovery solution around the following topics: Installation of the Rapid Recovery Solution whether standalone software or DL appliance. Configuration & Testing of the key features and functionality (such as backup jobs, schedules, retention, archival, notification, application specific awareness on SQL Server and Exchange). Training to ensure system admins have the needed product knowledge to maintain the solution and expand as needed. Activities: The planned activities during this time based services offering include: Services Effort Product Components: Solution Components Installed w. Quantities: AA Server/Core : Max 4 Clients/Agents: 24 Max Protected Systems : 24 Customer to identify systems in Readiness Workbook (PRW) Data: Up to 15 TB Two items from the list of optional topics below: Rapid Recovery Tape Integration Cloud Replication DocRetriever Kaseya General Guidance on Performance Tuning 1. Project Planning & Preparation a. Services Scheduling b. Review with Customer Project Team the Project Readiness Workbook PRW to include i. Technical / System Pre-requisites ii. Resource Requirements iii. Functional Requirements 2. Customer System Environment & Network Architecture Review a. Review Customer s Systems & Network Environment b. Review Proposed Rapid Recovery System i. Rapid Recovery Server and / or DL Appliance ii. Storage (including Dell MD Expansion Shelves if Needed) & RAID-6 iii. Networking c. Review with Customer Dell Proposed Implementation Approach 3. Solution Installation & License Setup a. Installation of up to four (4) Rapid Recovery cores (DL Appliance or Dedicated Software Server ) i. Configure one of the Systems as Replication Target ii. Validate Customer HW installation specifically idrac & network access (DL Series) 2 HCA-APP-PP AAQS5D Dell Inc., May 2016

3 Customer is encouraged to rack / cable any DL Series unit prior to consultant onsite arrival. However, if needed assistance will be provided with physical rack installation & cabling which will reduce available time for configuration, testing and knowledge transfer. b. Installation of MD Expansion Storage Unit(s) If Applicable c. Validate or Configure AA Software License via License Portal d. Upgrade Rapid Recovery Software to latest GA Release e. Installation of up to 24 Rapid Recovery Agents f. License Portal Walkthrough - only if Customer has not yet registered the software Notes: 1) Server Reboot is required after Agent Installation 2) Customer to install a full license copy of SQL Server on to be protected SQL Server host should customer want to use the optional SQL Server Attachability Checks feature in AA 3) Customer to install Outlook client on host that is to be used for message level recovery of Exchange Mailboxes (Only needed if one of the to be protected system is MS Exchange) 4. Configuration a. Configuration of MD Expansion Storage Unit(s) b. Connect to Network (hostname, IP etc.) c. Configure Alerting & (SNMP, SMTP) d. Provision Repository (Appliance Tab for DL Series Only) e. Take Base Image of Protected Systems f. Setup Backup Schedules Full & Incremental g. Replication between AA Cores (as applicable) h. Retention Policies as needed i. Walk thru the Rapid Recovery Core Console j. Configure Application Specific Protection - If applicable (SQL Server and MS Exchange ) Customer Selectable Specialty Topics: Customer may select two (2) items from the below list of Rapid Recovery specialty services: a. Installation & Configuration of Rapid Recovery Tape Integrator i. Requires separate physical or virtual host b. Configuration of Replication to Amazon or Microsoft Azure cloud storage services c. Installation & Configuration of DocRetriever for SharePoint on a single SharePoint Server d. Installation & Configuration of Rapid Recovery Kaseya Plugin e. General guidance on performance monitoring, tuning and optimization for long term peak operating performance 5. Testing As Applicable a. Verify Completion Base Image depending on the amount of data to be protected this may take several hours or days b. Verify Completion Incremental Backups / Snapshots adjust frequency as desired c. Recovery of Single File d. Replication e. Discuss BMR f. Educate Customer on use of Local Mount Utility - LMU g. Create Virtual Standby from a Recovery Point h. Verify SQL Server Attachability checks are running after configuration (SQL Server Only) i. Mail Message Recovery (MS Outlook Only) 3 HCA-APP-PP AAQS5D Dell Inc., May 2016

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5 6. Knowledge Transfer a. Day-to-day Backup and Recovery Management Tasks b. Core Console c. Rapid Recovery Central Management Console (for customers with Multiple Rapid Recovery Environments d. Agent Bulk Deployment Tool e. Backup Frequency / Intervals f. Retention / Archiving g. Local Mount Utility h. Notifications i. Managing the Appliance HW j. General System Management & Administration k. Application Specific Backup / Recovery Features and Functionality (MS Exchange and SQL Server Only) l. General guidance on performance monitoring, tuning and optimization for long term peak operating performance m. How to work with Tech Support n. Support from other Resources (System Docs, Webinars, KB Articles, Videos etc.) 7. Documentation & Project Wrap Up a. Daily Status Reports DSR b. Deliver Project As Built Documentation Additional Notes Customer Satisfaction Survey will be send out post services to gather feedback Standard Services Hours (SSH): 8 AM - 5 PM, Local Customer Time Services Expiration: 1 year from date of purchase Services Lead Time (Scheduling of onsite services with Engineer): 2-3 Weeks from Date Customer & Dell Project Team Review the Project Readiness Workbook as Completed by Customer Exclusions Activities not covered in this services offering: 1) System Sizing 2) Formal Curriculum Based Training (WBT or ILT) 3) Performance Tuning & Optimization 4) Scripting 5) White Labeling 6) Installation & Configuration of Operating Systems Appendix A Exceptions to Dell business hours 5 HCA-APP-PP AAQS5D Dell Inc., May 2016

6 Country St. Kitts, St. Lucia, St. Vincent, Trinidad, Virgin Islands, Rest of English speaking Caribbean Barbados, Bahamas, Belize, Costa Rica, El Salvador, Gran Cayman, Guatemala, Honduras, Jamaica, Panama, Puerto Rico, Rep. Dominicana, Suriname, Turks and Caicos Australia, Bermuda, China, Haiti, Hong Kong, Japan, Korea, Malaysia, Netherland Antilles, New Zealand, Singapore, Taiwan, Thailand Argentina, India, Paraguay, Uruguay Bolivia, Chile Dell business hours 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 5:00 PM 9:00 AM to 6:00 PM 9:00 AM to 7:00 PM Appendix B Services SKUs DSG SKU Region DSG SKU Description HCA-APP-PP US/CAN RAPID RECOVERY 5-DAY ONSITE QUICKSTART PREPAID CONSULTING INCLUDES T/E Dell SKU Region Dell SKU Description US/CAN LAM BRAZIL EMEA APJ 6 HCA-APP-PP AAQS5D Dell Inc., May 2016