3D / Advanced Visualisation Business Cinema Solutions Commercial & Public Displays Simulation Solutions Video Walls

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1 3D / Advanced Visualisation Business Cinema Solutions Commercial & Public Displays Simulation Solutions Video Walls

2 LOCAL SUPPORT Given the advancing performance and choice of AV technologies, the differentiating factor for the customer often comes down to the quality and breadth of support they receive. Christie believes that industry leading support is resourced globally, delivered locally and secured through an unwavering commitment to training. Christie provides help desk support Monday to Friday to CET. Help desk support then rolls over to our Technical Services team in Canada until CET providing help desk support well beyond EMEA office hours. All teams share a common call logging system and together we can provide a 16-hour window to our Technical Services teams. Christie offers Wie kann ich helfen? How can I help you? of all RMAs are processed & replacements shipped from EMEA stock within 24 hours. Christie offers integrated technical services from its branches in 20 countries. With the aid of Christie Authorised Service Centres and Certified Technical Partners, its customers local support in 26 countries. We believe learning is a life-long experience that benefits both you and Christie. So all our training is free of charge. We offer three levels of training; Foundation, Intermediate and Advanced. Training is hands on, conducted in small groups and given by our own Technical Services team, who are familiar with the common scenarios engineers face in their work. And you can keep your Christie training up to date with our online learning modules. Registered customers can access a wealth of online technical resources, for both active and discontinued products: user and service manuals, CAD drawings, Revit files, communication protocols, instruction sheets, calculators, design tools, demo source material, software and firmware downloads. Christie supports all its products for a minimum of five years from their official end of production date. Christie is committed to providing its EMEA (Europe, Middle East & Africa) customers - local support. All our offices in the region are equipped with technical facilities and offer full support services in local language. Our EMEA head office in the UK also employs French, German, Italian, Polish, Russian and Spanish speakers. 02 Christie Technical Services We ve got it covered

3 LOCAL PARTS INVENTORY Christie holds service parts inventory at all branch offices and authorised service centres across EMEA so replacements parts are typically dispatched in less than 24 hours. SERVICE IS IN OUR DNA Our products support a broad range of Pro-AV applications, from boardroom to broadcast. These applications require the support of an equally broad set of technical disciplines. Christie s technical service team possess expert knowledge of both product and application. SYSTEM FEASIBILITY / SYSTEM DESIGN HELP DESK STAFFED BY CHRISTIE EMPLOYEES SHARED CALL LOGGING & TRACKING We interpret customer requirements to produce system designs that can include CAD, interconnection diagrams, display calculations, performance status and bill of materials. We don t use call-centre operators working from a script. Our help desk team is staffed with experienced Christie engineers who have an in-depth knowledge of our products and Pro-AV applications. Allows us to analyse failure trends at a global level, helping us to develop better quality products. SITE VISIT We offer more than a help desk. We can assist partners in scoping projects, identify service issues for preventive support or simply send our team to fix the problem. PARTNER INSTALL OR PRODUCT SOLUTION We can be involved as little or as much as our partners and customers wish, even working as sub-contractor on your project. HELP FOR ALL Our technical support, be it online or via our help desk is made freely available for all to use Certified Partners and end-users alike. ELECTRONIC RMA A claim form is generated from a call to our help desk, customers only need to authorise the electronic form to receive replacement parts easy. ON SITE MAINTENANCE & REPAIR We record our work and maintain a site history, which we can reference later to identify problems faster or prevent them in the future. DEFINE TEST SCHEDULES To ensure expected levels of system performance for Certified Partners and end-users, at any stage of commissioning, are met. REMOTE SYSTEM DIAGNOSIS TENDER RESPONSE We provide system design for tender responses for our Certified Partners when they need it. Not only when Christie product is being used exclusively. CONSULTATION We also act in a free consultative capacity and can provide information to specify the correct display system for an application before design begins. FACTORY & SYSTEM ACCEPTANCE TESTING Offered at your site or at our regional head office in the UK (and some of our branch offices in EMEA), usually following previously agreed test schedules. Where product supports the capability, we have the ability to connect products over the web and configure systems or diagnose issues remotely. This is a free service to our Certified Partners. 04 Christie Technical Services We ve got it covered

4 THE VISION Bringing a good idea from conception through to implementation requires more than intelligence. It requires understanding. Shared understanding of the customer s vision. Visualisation is a key component for greater collaboration and shared understanding. And since it s the very solution Christie offers, it also the solution we use. Christie s system design services extend beyond the display. In addition to providing electrical and mechanical load calculations, even display ergonomics calculations; Christie is also able to offer custom design of product support structures and enclosures. Like our series of purpose-built display solutions, Christie s system design service covers the full gamut of pro-av display applications. CHRISTIE VISUALISATION SERVICES INCLUDE: REAL WORLD DATA CUSTOM FABRICATION AutoCal design and detailed drawings Single screen to multiple screen design with blended image calculations 2D or 3D CAD for front and rear projection layouts 2D projection layouts for customer supplied architectural drawings Simulation layouts and visualisation to support pre and post-sale design or fabrication Rendered images of Christie product in customer environments, to support the customer s vision These visualisations, drawings and models offer so much more than pre-sales or marketing communication benefits. Allowing all to scrutinise the smallest consideration without losing sight of the bigger picture. Or getting lost in technical jargon and acronyms that often deter the engagement of other project stakeholders. Christie s system design service is supported by skilled Christie technicians and engineers. The drawings and models created are based entirely on real-world measurements and display performance. The service includes full calculations for the display device(s) such as throw distance, lens shift, keystone and brightness. And similar calculations for the projected image(s) and the display environment itself. From auditoriums, image blends, curved screens and 360 drum projection. To the most demanding immersive stereo 3D environments, CAVEs and domes. And if you wish, we will provide advice, supporting information and recommendations on request. In addition to producing visualisation, system drawings and complete calculations for the display devices and their environments; Christie is also able to supply non-standard hardware. Christie is able to supply third party hardware or even fabricate custom projector mounts, interface plates, pedestal solutions, environmental cladding and other fixtures and fittings. Our custom fabrication service ensures that our customers not only enjoy the best solution but also the best fitted solution. Customers are given complete oversight of the design and fabrication process. As they are provided concept design drawings prior to project commencing. Sign-off drawings prior to fabrication which detail final assembly within the customers infrastructure and building environment. And finally detailed engineering drawings required to manufacture at a component level. 06 Christie Technical Services We ve got it covered

5 WE VE GOT YOU COVERED Christie s standard warranty program covers all Christie products, service parts and accessories. Though our standard warranty is very comprehensive, not all installations and projects are standard. So Christie offers a series of additional warranties to protect your investment and even a Signature care agreement that can be written to your unique requirements. You can check the status of your Christie product s warranty anytime using our Web Warranty Widget, so you know we ve got you covered too. STANDARD WARRANTY Provides 3 years cover for Christie LCD, single-chip and 3-chip DLP projectors. The warranty covers all our products and Christie will repair or replace defective products within the warranty period. EXTENDED WARRANTY This optional warranty can be secured for any Christie product. It provides extension of the standard limited warranty policy by an additional year or more, to maximum of ten years repair and replacement cover. Extended warranty can be purchased at any time during the first 12 months of warranty. XCHANGE AGREEMENT An addition to our standard warranty for applicable Christie LCD and single-chip DLP products. Any unit that fails in the 1st year will be permanently replaced with a new unit, dispatched to your premises the next business day. ON-SITE AGREEMENT Is an on-site call to repair service providing customers access to Christie s team of field service engineers who will troubleshoot Christie products and 3rd party products to help return them to operating condition within a specified time frame from the initial service request. Customers may choose their service level featuring different call-to-repair times. LAMP WARRANTY Christie currently offers the best lamp warranty in our industry. Christie lamps can be covered from 120 days (or 500 hours) to 365 days (or 4000 hours) with pro-rated warranty. INTERNATIONAL WARRANTY This supplemental warranty offers warranty support for your Christie product anywhere in the world, no matter where your Christie product was purchased. Christie will provide repair and replacement support from its local office worldwide and its global network of Authorised Service Centres and Certified Technical Partners. MAINTENANCE AGREEMENT This bespoke care agreement provides access to Christie s team of field service engineers who provide scheduled maintenance of Christie products to reduce the risk of interrupted operation or unplanned replacement of Christie parts and products. The agreement offers the customer a choice of care levels from remote to support to on-site preventative repair and replacement. SIGNATURE AGREEMENT The highest level of care and support available from Christie. Customers can select the features from our entire array of warranties and the level of support provided in each case to tailor a solution uniquely suited to their needs. 08 Christie Technical Services We ve got it covered

6 SERVICING & REPAIR NETWORK Christie believes industry leading support is resourced globally and delivered locally. We invest each year in new servicing equipment and personnel training. Our investment to date has helped to create 7 dedicated service centres in the EMEA region. Each fully equipped, stocked with a wide range of service parts and a committed team of local Christie engineers able to offer full support services in the local language. CHRISTIE PARTNER TRAINING IS FREE We believe industry training increases the productivity of your personnel, reduces your labour costs and builds confidence amongst your staff and your customers. Christie has structured its training program into small, manageable, courses. So we can offer training to as many of our partners as possible, while maintaining small class sizes to aid learning. TRAINING COURSES Our training courses are developed by Christie s own technical services team and the same team tutor the courses. This ensures attendees have access to expert knowledge of Christie products and tutors who are familiar with the common scenarios delegates face in their work. In addition, some courses are Infocomm RU approved, so attendees will also earn Renewal Units towards their CTS certification. 3 LEVELS Christie offers 3 levels of training, all of it FREE to our partners and available from any of our branch offices in EMEA. Christie Foundation Training: a 1 day introductory course suitable for all new employees of existing partners or new partners. Several products from various technologies are covered on each course. Christie Intermediate Training: a 2 day technical course aimed at installation and maintenance staff, though sales and project managers will also benefit. Structured towards specific technologies, these courses are prerequisites for attending Christie Advanced Training. Christie Advanced Training: a 2 day service and repair course aimed at maintenance and repair technicians, and the entry to Christie s Service & Repair network. Structured for individual technologies, the relevant Intermediate training must be completed first. All training delegates receive a technical resource CD-ROM and upon satisfactory completion of the course examination each passing training delegate will receive the appropriate course certification. Remote training is also available using Christie s online training modules. A great way to keep your training up to date with the latest Christie product information and industry practices. Or when you can t afford time away from the workplace. AUTHORISED SERVICE CENTRES Christie s local service network is further extended by the appointment of Authorised Service Centres. Each centre offers full technical service support and repair for a specific Christie product portfolio for its country. The centres are staffed by Christie trained personnel and each holds a local inventory of parts and consumables for rapid replacement of underwarranty repairs. With all service and repair administered using the same standardised repair and return practices operated by Christie across the EMEA region. CERTIFIED TECHNICAL PARTNERS When a Christie Partner has at least two of its own technical service team on staff, certified under one or more of Christie s Advanced training courses. And a suitable repair facility that meets industry standards. The partner qualifies to join Christie service and repair network as a Certified Technical Partner. Certified Technical Partners have direct access to the full resources of the service and repair network and are approved to support warranty and non-warranty repairs. And offer a wide variety of support service including technical support, on-site visits in addition to the supply of Christie products, accessories and lamps. 10 Christie Technical Services We ve got it covered

7 CORPORATE OFFICES EMEA OFFICES USA Christie Digital Systems USA, Inc Tel: CANADA Christie Digital Systems Canada Inc. Tel: UNITED KINGDOM EMEA Head Office Christie Digital Systems Canada Inc. ViewPoint 200 Ashville Way Wokingham Berkshire, U.K. RG41 2PL Tel: +44 (0) EASTERN EUROPE Tel: +36 (0) FRANCE Tel: +33 (0) GERMANY Tel: SPAIN Tel: SOUTH AFRICA Tel: +27 (0) UNITED ARAB EMIRATES Tel: +971 (0) ITALY Independent Sales Consultant Office Tel: +39 (0) RUSSIA Independent Sales Consultant Office Tel: +7 (495) For the most current specification information, please visit Copyright 2013 Christie Digital Systems USA, Inc. All rights reserved. All brand names and product names are trademarks, registered trademarks or tradenames of their respective holders. Christie Digital Systems Canada Inc. s management system is registered to ISO 9001 and ISO Performance specifications are typical. Due to constant research, specifications are subject to change without notice. Printed in United Kingdom on recycled paper. CD0255 Jan 13 3D / Advanced Visualisation Business Cinema Solutions Commercial & Public Displays Simulation Solutions Video Walls