Building BA competency in an IT organization

Transcription

1 2014 BA Convention Building BA competency in an IT organization Haresh Chetnani BA CoE, Fiserv India 2014

2 2014 BA Convention 2 What does this convey? When the delivery does not meet expectation Courtesy :- IIBA - The Evolving Role of the Business Analyst : Our Next Super Hero! - August 2008

3 2014 BA Convention 3 Questions Can business stakeholders convey their true needs to IT? Is IT in a position to engage in a dialog to ascertain the needs? Some facts It s not easy to get at what the business needs in terms of defining business requirements, but it s absolutely crucial. Get it right the first time. The Requirements & Analysis Phase of any software development life cycle (SDLC) takes up to about 40% of the timeline A missed requirement can cost a fortune, depending on when it s discovered

4 2014 BA Convention 4 Business Click to edit Analyst Master is the text answer styles to avoid such situations Changing Requirements roles.. Traditionally, this role was filled by the systems Analyst Business Information Technology Now we see. User Systems Analyst Developer Business Information Technology User Business Analyst Architect Developer

5 2014 BA Convention 5 Business Analysis as a catalyst between technology and Business Needs Business approaches IT with need Business Analyst approaches Business for further discussion Business Need IT analyses the business need and tries to form solution IT approaches Business Analyst

6 2014 BA Convention 6 Business Click to edit analysis Master text definitions styles Business analysis is the discipline of identifying business needs and determining solutions to business problems. Solutions often include a systems development component, but may also consist of process improvement, organizational change or strategic planning and policy development Business analysis is the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals IIBA (BABOK v 2.0) Business analysis defines the capabilities that enable an organization to deliver value to its stakeholders Agile handbook The definitions are restrictive and have explained the discipline or practice through identifying the tasks and techniques. They do not cover one of the critical aspect of business analysis marrying the technology to customer needs.

7 2014 BA Convention 7 Industry Complexities of market demands drive confluence of BA competencies The Developing Marketplace The profession will mature along three axis Industry Competency Function Finance Consumer Products Energy Manufacturing Construction Others. Process Data Elicitation Negotiation Strategy Others Courtesy :- IIBA - The Evolving Role of the Business Analyst : Our Next Super Hero! - August 2008 Product Software Infrastructure Others

8 BA Skills 2014 BA Convention 8 In IT, BA competencies pervade throughout the project management life cycle Project Lifecycle Business Modeling Requirements Analysis Design & Development Implementation Testing & Integration Release and Support Business Process definition Elicitation (User interviews, workshops, JAD session) Logical Data Modeling and validation Product Parameterization and validation Integrated functional testing designing and execution Post production Support Product process definition Documentation (SRS, BRD, F Specs) External and internal solutions and channel integration Interfaces - inbound and outbound data validation Interface Testing designing and executing Compliance report verification and trouble shooting User interface flow definition Management (change management, traceability, test cases validation) Prototyping and user interface designing User documentation, report designing and training Functional test scenarios definition and elaboration MIS / Account data validation Data elements capture definition Process Modeling/ workflow/bre definition Data capture, mapping migration and validation Project Origination Project Initiation and planning Project Execution and Control Project Closure

9 2014 BA Convention 9 A matured BA is expected to possess some core competencies Communication Facilitation Negotiation Conflict Management Formal (presentation, documentation) Core Competencies Analysis Implementation Skills Domain Knowledge Consulting Logic Decision Analysis Process & Data Modeling Systems Thinking IT Knowledge Process Change Organizational Change Quality Assurance Project Management Products Processes Markets Systems Relationship Management Strategic Planning Coaching Skills Delegation and Management Skills Courtesy :- IIBA - The Evolving Role of the Business Analyst : Our Next Super Hero! - August 2008

10 Implementation at Fiserv 2014 BA Convention 10

11 2014 BA Convention 11 Fiserv has defined career tracks and career streams across various job roles Delivery Track Specialist Tracks IT Delivery Mgmt BPO Delivery Mgmt Architect Stream Business Analysis Stream Testing CoE Stream Delivery Head Operations Head Tech CoE Head Practice Head I Testing Practice Head Delivery Manager Service Head Enterprise Architect Enterprise Architect (Product) Principal Consultant Testing Practice Manager Project Manager Operations Manager Solution Architect Product Soln. Architect Solution Architect / Consultant Test Manager Project Lead Team Lead System Designer System Designer (Product) Lead Business Analyst Test Lead TM2:Senior Developer TM2: Process Expert Business Analyst TM2: Sr. Test Engineer TM1:Developer TM1:Business Associate Beginner level Business Associate TM1: Test Engineer

12 2014 BA Convention 12 Business Associate Analytical Thinking Focused on developing problem solving skills Enablers Communication Focused on one-to-one and within teams Strategic Thinking Leadership Not Applicable Not Applicable Foundations of a BA Establishing a Business Mindset Requirements Management Focused on understanding the different categories of requirements Process Project Management Not Applicable Not Applicable

13 2014 BA Convention 13 Business Analyst Analytical Thinking Communication Focused on solving technical problems Focused on group facilitation with mid-level stakeholders Enablers Strategic Thinking Leadership Not Applicable Not Applicable Logical Data Modeling How to Gather and Document User Requirements Requirements Management Process Project Management Focused on gathering and documenting technical and business requirements for small projects Focused on process modeling from requirements Focused on how BA works with PM Use Case Modeling Facilitation Techniques for Requirements Development

14 2014 BA Convention 14 Lead Business Analyst Analytical Thinking Communication Focused on solving complex technical problems Focused on presenting and communicating information to Executives Enablers Strategic Thinking Leadership Focused on understanding strategic decisions Focused on leading small teams Testing Techniques For Validating Requirements Managing IT Projects Requirements Management Focused on gathering and documenting technical and business requirements for large projects High Impact Communication Process Project Management Focused on process improvement from requirements Focused on learning how to manage projects

15 2014 BA Convention 15 Solution Architect Analytical Thinking Communication Focused on strategic problem solving Focused on facilitating requirements with Executive audiences Enablers Strategic Thinking Leadership Requirements Management Process Project Management Focused on analyzing and enabling strategic Click decisions to edit header Focused on leveraging multiple leadership styles at the enterprise level Focused on proactively identifying business requirements and influencing customer requirements Focused on identifying required process improvements without requirements Focused on leading large change projects Strategic Enterprise Analysis Communicating Up Business Process Analysis Innovation and Design

16 Let s Play!!!! 2014 BA Convention 16

17 2014 BA Convention 17 Conclusion Demand for BA role is growing because organizations recognize that building a solution is not sufficient they must understand the needs first The BA profession will develop along three axis Industry Function Competency Demand for greater specialization will grow as understanding of the value of the BA and formalization of the role continue Organizations must understand need to determine the type and maturity of BA required

18 2014 BA Convention Thank You! Learn more.