Enterprise Appointment Scheduling. More Appointments in Less Time

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1 Enterprise Appointment Scheduling More Appointments in Less Time

2 Why Real-Time and Personalized Appointments Matter. Optimizing the customer experience requires innovation and engagement at every touchpoint along the customer journey. Brands must identify ways to improve customer service in a 24/7 online world to achieve the level of success they desire. As customers embrace new technologies, it is important for organizations to focus on customer service and invest in easy to use digital interfaces, in order to stay competitive. Coconut Calendar enables enterprise brands to optimize the customer experience to create meaningful connections that drive business growth and brand loyalty. After reviewing 20+ other solutions, we hand-selected Coconut Calendar. They deliver an easy-to-use, flexible and retail focused platform. Greg Donnells VP, Enterprise Systems Privacy and Security Our #1 Priority As part of our commitment to privacy and security, we strive to meet high industry security standards by offering: On-Premise Installation Encrypting data Limiting access to data Disaster Recovery Third Party Security Audits Service Level Agreements Staffing 2 Coconut Calendar Enterprise appointment scheduling.

3 Customer Engagement Impress customers with a seamless, branded online appointment scheduling experience. The intuitive user interface allows organizations to easily connect with customers at any time with real-time appointment scheduling directly from your website. Provide greater value and a level of customer service that builds solid relationships and brand loyalty. Optimize Corporate Performance Empower both staff and managers by providing a simplistic way to manage appointments and the complexities of multiple staff schedules, locations and service offerings. Users will enjoy the central and seamless functionality of the tool. Increase Productivity Save valuable time for both customers and staff by eliminating the time and hassle of and/or telephone bookings made only during business hours. Improve Meeting Quality Capture important customer data before the appointment to ensure a more personalized experience that enhances the overall customer journey. Coconut Customers state we have... Reduced No Shows by 23% 41% of Customers Book After Hours Increased Appointment Volume by 12.5% 3 Coconut Calendar Enterprise appointment scheduling.

4 Enterprise Ready Single Sign On Manage users from a centralized authority. Deployment Options On-Premise or Cloud Based Hosting. White Label Increase brand recognition with tailored branding of the customer booking tool and notifications. Multi Brand & Locations Centralize all brands and locations within one system and assign staff members accordingly. 2-Way Calendar Sync Avoid double bookings by integrating 2-way calendar sync with Outlook, Outlook Exchange, and Google. Role Based Access Control Allow administrators to assign roles with different access based on job functionality. Metrics & Performance Reporting Receive valuable staff and customer data through centralized reporting to help measure location and staff productivity. Multiple Text and Reminders Reduce no-shows and increase business by automatically sending multiple reminders. SLA & Support Exceptional support with a dedicated customer success team. 4 Coconut Calendar Enterprise appointment scheduling.

5 Enterprise Appointment Scheduling Contact Us Offices Research Drive 161 Bay Street, 26th Floor Innovation Place TD Canada Trust Tower Saskatoon, Saskatchewan Toronto, Ontario S7N 3R3 M5J 2S1