UNIFIED COMMMUNICATIONS & COLLABORATION

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1 UNIFIED COMMMUNICATIONS & COLLABORATION HOW THREE LETTERS CAN IMPROVE TEAMING AND REVOLUTIONIZE YOUR BUSINESS

2 Business Is Constantly Reinventing Itself What Is UC&C? What Makes UC&C A Great Team Collaboration Solution? Why UC&C? UC&C Can The Importance Of Efficiency And Effectiveness How UC&C Generates Positive Productivity What Is The Bottom Line?

3 Business Is Constantly Reinventing Itself But the lifecycle is fast today s innovation is tomorrow s legacy. To complicate things even further, today s workforce is more diverse than ever most notably when it comes to multiple generations working side by side. Enterprises across all industries must find a way to accommodate the working and communication preferences of baby boomers, Gen Xers, and millenials, enabling them to work how they want, on whatever device they want, when they want. So even though the quest for the next big thing is never ending, you have to be ready to act. For many businesses, the next big thing is already here. It s called Unified Communications and Collaboration (UC&C) and it s dramatically changing the way we do business, especially when it comes to enhancing team productivity and ensuring that your teams can work intelligently across generations, geographies, and devices without boundaries.

4 What Is UC&C? For many businesses, communication is done in silos. There are different phone systems, different collaboration tools, and different ways to share information. While teams work together, teaming is typically localized. When you unify your communications and collaboration under a single enterprise-wide solution, you re able to pull your departments out of their natural silos with a cohesive solution that eliminates the incompatibilities and cumbersome maintenance of disparate systems. UC&C will change the way your teams work with each other and how they interact with customers. UC&C enables real-time connections from anywhere leveraging calling, meetings, content sharing, and more. A user experience that boosts productivity. Whiteboarding Meetings Calling Messaging Content Sharing 4

5 1 Voice, Video & Messaging Communication Tools 6 Application Integration 2 Cloud Meeting Spaces 7 Physical Meeting Space Integration 3 Team Work Sharing & Storage 8 Asynchronous Team Collaboration 4 Multi-Layered Security 9 Artificial Intelligence & Bot Integration 5 Simple Mobile Experience 10 Multi-platform Individually, each of these elements is capable of imparting dramatic change in an organization. Together, businesses find them to be nothing short of transformational.

6 Why UC&C? UC&C solutions provide a framework to improve operational performance and enterprise agility. Not only does UC&C build a firm foundation, it can also make an immediate contribution to your bottom line through your team s productivity. Why Organizations Choose UC&C 72% say it drives effective team communication 68% say it fosters collaboration with external parties 66% say it increases productivity with remote employees 6

7 Enable employees to communicate about their work as well as create new ways for employees to do their work. Expand beyond the desktop and combine mobility with superior visual collaboration across devices and applications. Collaborate beyond corporate boundaries with external partners, consultants, and customers. Mitigate risk by providing security and compliance capabilities that meet the highest standards. Integrate with existing investments using standards-based solutions and a converged data, voice, and video network. Provide cost-effective deployment, including cloud and hybrid options that meet your needs while preserving a consistent user experience. Even better, UC&C can also instantly impact both your internal and external customers. The right U&CC solution offers: High value tools, all together Teamwork all in one place Advanced security Increased mobile experience Increased creativity Connection and integration Physical rooms Improves focus with intelligence Empowerment for everyone Critical for progress meetings Beyond these benefits, implementing UC&C can provide long-term improvements in five crucial areas of your organization: efficiency, effectiveness, culture, and team productivity. 7

8 The Importance of Efficiency and Effectiveness UC&C empowers CIOs to help their teams explore efficiency and experience effectiveness like never before. Defining these terms may seem like a no brainer, but keeping a solid focus on each is the first step to ultimately optimizing your business practices. As Peter Drucker said, Efficiency is doing better what is already being done. Effectiveness is deciding what to do better. So, even though they share a commonality in better performance, they are not mutually inclusive. It s possible to be efficient while still being ineffective in the outcome. Conversely, it s also possible to be effective in your output without achieving efficiencies in your process. In order to sustain success, your business needs to find a way to marry and implement both concepts into the core of your operations. For most enterprises, this is only possible when decision makers enable their independent departments to start seeking synergy and better collaboration. By increasing teaming and visibility across the enterprise, you ll improve efficiency, boost effectiveness, and end up with something we call positivity productivity.

9 One healthcare system eliminated organization and geographic boundaries by bringing dispersed groups across 300 locations together. A single UC&C solution streamlined communications, messaging, and file sharing. Teamwork happens everywhere. We believe that when you remove the barriers of technology and make it just about people and great ideas, sparks fly. Director, IT and Security 9

10 How UC&C Generates Positive Productivity Perhaps one of the easiest ways to achieve positive productivity the state of operating at the highest levels of efficiency and effectiveness is through the implementation of UC&C. By combining voice, video, and data/web together in one cohesive solution, UC&C maximizes your team s ability to effectively produce in the most efficient manner possible. According to Gartner, UC&C comprehensively addresses the five most critical variables agile companies care about: Cloud for universal access from anywhere Mobile for access from any device Interoperability for seamless workflow across platforms User Experience for ease of use to ensure high adoption and implementation Broad Solution Appeal to unify as many disparate communications portals as possible Companies that embrace UC&C have a distinct competitive advantage in the marketplace and are better positioned for future growth. Aberdeen reports that companies experienced a 96% improvement in response time to consumer queries after implementing Collaboration. 10

11 Understanding how collaborative teams can change an organization s culture, productivity, and ultimately, outlook on the future is what makes the UC&C experience. Elevate your teams with Black Box UC&C solutions.

12 53% of enterprises are adopting UC&C. Right now. As you ve seen, UC&C increases efficiency through better end-user experience and IT support while also improving effectiveness by creating a more collaborative workspace for team members to communicate project needs and responsibilities. LEARN MORE about the right UC&C solution for your enterprise. 12

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