HP Software EMEA Performance Tour Zurich, Switzerland September 18

Transcription

1 HP Software EMEA Performance Tour 2013 Zurich, Switzerland September 18

2 Balanced Scorecard - IT managed by KPI's Robert Kreher PMP Practice Leader IT Strategy, Planning & Governance HP Software

3 New Style of IT Latest Trends Cloud Social Security IT managing a Portfolio of Services Big Data Mobile Speed Simplicity Innovation Time to Value Business-relevant IT performance Driven by the Businesses New IT Delivery Models Bridging Consumer & Enterprise Enabling Business Growth 3 Copyright Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

4 IT Value Chains Harmonizing IT with the business Primary business entities Inbound logistics Operations Outbound logistics STRATEGIC AGENDAS Marketing & Sales Services Strategy to zzzzzzzzzzzz Portfolio Requirement zzzzzzzzzzzz to Deploy IT Value Chains Request to zzzzzzzzzzzz Fulfill Reference Architecture zzzzzzzzzzzz Detect to Correct ITPS PORTFOLIO Services Assets Data Resources Processes Architecture 4 Primary IT entities

5 Mapping Value Streams onto a generic IT landscape/taxonomy Prescriptive cross-it processes Strategy to Portfolio Defining what IT should deliver to the business Requirement to Deploy From the decision to build/update an application to activating it in production Request to Fulfill Service consumption population, usage and delivery across multiple channels Detect to Correct Event detection, diagnose, change & remediation Risk to Mitigation From measurement of risk, to identifying issues, to governance, change and resolution 5 Strategy, planning, governance and risk Operate Run Customer interaction Plan Secure Foundation Deploy Develop Supporting systems (financials, intelligence) Build

6 Balanced-scorecard driven approach to IT to show value to the business via IT Value Chains Business Value IT Value Chains Perspectives IT Goals IT KPIs IT metrics 6

7 Example: Request to Fulfill Value Chain

8 IT Value Chain prescription for architecting IT Strategy to zzzzzzzzzzzz Portfolio IT Value Chain Request to Requirement zzzzzzzzzzzz zzzzzzzzzzzz Fulfill to Deploy Reference Architecture Request to Fulfill IT having a catalog for service consumption to happen Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. zzzzzzzzzzzz Detect to Correct What we heard New service consumption experience Aggregation of service catalogs Multi-sourcing opportunities What it delivers New engagement model between IT and business Aggregation of catalog items from IT and suppliers Clear service usage and charge back methods Proving value via KPIs Self-source fulfillment vs demand request Average time and cost of IT service fulfillment Service usage data Define & publish Order a service Route & fulfill Measure & charge Define & publish Order a service Route & fulfill Measure & charge Repeatable service Standardization Alignment with business objectives 8 Portal / IT engagement Personalized experience Self-service Integrate with incident, change, asset, demand, SLM, CMS Automate provisioning Automate status updating Chargeback / showback Cost transparency Influence demand Surveys and ratings Service Request Catalog Service Management Cloud Service Automation Asset Management Data Center Automation

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11 HP Executive Scorecard

12 HP IT Executive Scorecard Single pane of glass for IT performance with Industry s broadest coverage of IT investment Key performance indicators cascaded throughout the portfolio with mobile access Open data model and studio for KPI expansion and customization 12

13 OOTB data feeds data to 16 data sources and MS Excel ALM AM BSM CMS DP IC NA NNM Spreadsheet Qualitative AWS VMw CSA OO PPM SA SE 13 SM

14 Insight & Confidence to always perform better Through HP IT Executive Scorecard 150+ KPIs in Executive Scorecard Business performance management for your IT investments Finance, planning & administration Application development Operations* annual IT spend 11% annual IT spend annual IT spend 19% 70% 15

15 Demo

16 Thank you