CBRE GLOBAL WORKPLACE SOLUTIONS EUROPE, MIDDLE EAST & AFRICA

Transcription

1 CBRE GLOBAL WORKPLACE SOLUTIONS EUROPE, MIDDLE EAST & AFRICA

2 Turning the workplace into a competitive advantage CBRE Global Workplace Solutions is redefining Workplace because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand the workplace enables business results, whether work happens in an office, laboratory, manufacturing, retail or virtual location. No other company can match the depth and breadth of our experience across all types of work environments. We partner with each client to make real estate a meaningful contributor to organisational productivity and performance CBRE GLOBAL WORKPLACE SOLUTIONS GLOBAL WORKPLACE SOLUTIONS 2016 CBRE 3

3 How we support our clients Global Workplace Solutions is a division of CBRE which supports occupier clients, helping them turn their real estate into real advantage, through facilities, projects and real estate services. OFFICES AND HEADQUARTERS MANUFACTURING PLANTS RESEARCH AND DEVELOPMENT FACILITIES DATA CENTRES Our EMEA business supports clients all across Europe, the Middle East and Africa even globally, depending on their portfolio. Customers range from those with single iconic buildings and stadia, to international Fortune 500 companies, across every sector and workplace type. RETAIL STORES HEALTHCARE FACILITIES DISTRIBUTION CENTRES AND WAREHOUSES ALTERNATIVE WORKPLACES CBRE GLOBAL WORKPLACE SOLUTIONS GLOBAL WORKPLACE SOLUTIONS 2016 CBRE 5

4 What we do the Occupier Lifecycle WE HELP CLIENTS GET THE MOST OUT OF THEIR REAL ESTATE THROUGHOUT THE ENTIRE BUILDING LIFECYCLE This Lifecycle has six stages: 1. PLAN: Understanding how real estate can best contribute to business results. 2. ACQUIRE: Finding and acquiring the right property. 3. DESIGN & CONSTRUCT: Transforming the workplace to meet business needs. 4. OPERATE: Ensuring the workplace performs properly and adds business value daily. 5. ADAPT: Evolving the workplace as business needs evolve 6. DISPOSE: Understanding how space is used and consolidating it as needed. We can support throughout the entire lifecycle or at individual stages; offering specific services or a fully integrated solution. DISPOSE 4 OPERATE 6 1 PLAN 5 ADAPT OCCUPIER 3 DESIGN & CONSTRUCT 2 ACQUIRE End-to-end expertise GWS is uniquely positioned to deliver integrated, full-service solutions that are grounded in a Total Cost of Ownership perspective. With a globally balanced core business Facilities Management (FM), Occupier Advisory & Transaction Services (A&T), and Project Management (PJM) we are the clear industry leader in each. CBRE s proven account management model is at the heart of integrated delivery. Each enterprise client is entrusted to a globally empowered Alliance Director who is supported by regional and global resources. This executive is the single point of contact for privileged access, expert advice and execution accountability CBRE GLOBAL WORKPLACE SOLUTIONS GLOBAL WORKPLACE SOLUTIONS 2016 CBRE 7

5 Exceptional stand-alone services even better when integrated A fully integrated solution can deliver more valuable outcomes than single or multiple services could. We offer fully integrated, bespoke solutions for clients and can support all of their real estate needs. Our clients are more satisfied and receive greater value through integrated delivery. This value is realised through the Big Six : Strategic focus through simplification and speed Global consistency, compliance and risk mitigation Reduced total cost of occupancy and efficient capital Integrated technology and data-driven insights Competitive advantage through futurology Increased client satisfaction e services even better r PROJECTS FACILITIES MANAGEMENT INTEGRATED SOLUTIONS FOR CLIENTS 38% ADVISORY & TRANSACTION SERVICES THE POWER OF INTEGRATED SOLUTIONS Creating more value and driving greater efficiency through end to end accountability for client outcomes. FACILITIES MANAGEMENT (FM) Creating safe, secure and high-performing workplaces. OCCUPIER ADVISORY & TRANSACTION SERVICES (A&T) Real estate performance and business advantage for occupiers. PROJECT MANAGEMENT (PJM) Providing clients with quality service, on time and on budget. INDUSTRY-LEADING ACCOUNT MANAGEMENT Globally empowered account managers, world-class governance, quality assurance and consulting support. ENABLING INFRASTRUCTURE Sustained investment in leading technology and analytics. Leveraged shared services for supporting functions CBRE GLOBAL WORKPLACE SOLUTIONS GLOBAL WORKPLACE SOLUTIONS 2016 CBRE 9

6 Around the corner and around the world Technical performance worldwide Our goal is to enable people and portfolios to perform at their best everywhere our clients operate. Whatever the size or location, we provide custom-made solutions and our teams work closely with clients. We understand that local requirements, cultures, and customary ways of getting work done differ. Recognising this, we tailor services by geography, workplace type, and desired outcomes. We have a unique ability to self-perform mission-critical technical services in more locations worldwide than any other provider. Self-performance of maintenance and other technical building services is proven to increase quality, reduce cost and mitigate risk. We have the capability to self perform at the highest standard of care in the following countries across EMEA 1 : At the same time, our size and scale create agility. We have more local country resources, commercial models and service offerings than ever before. This means we don t just cover markets; we have the resources to solve problems and create value on the ground like no other company. Austria Belgium Czech Republic Denmark Finland France Germany Greece Hungary Ireland Italy Kenya Luxembourg Netherlands Norway Pakistan Poland Portugal Romania Russia Slovakia South Africa Spain Sweden Switzerland Turkey United Kingdom CBRE GLOBAL WORKPLACE SOLUTIONS 1 This list is current as of October 2016 and is likely to increase in the near future. GLOBAL WORKPLACE SOLUTIONS 2016 CBRE 11

7 Leading technologies and smart analytics GWS recognises that next generation performance will come from enhanced data strategy, information management, remote and mobile solutions and business intelligence. We deliver technology solutions tailored to our clients needs, allowing for real estate portfolio analysis, planning and scheduling of maintenance work and delivering powerful analytics and business intelligence. All of our technology tools and services are designed to help our clients easily understand their portfolio, access our services and expertise and empower them to make better, more informed decisions. Expect sustained investment in technology tools, business intelligence, and training to enable our employees and benefit our clients CBRE GLOBAL WORKPLACE SOLUTIONS GLOBAL WORKPLACE SOLUTIONS 2016 CBRE 13

8 Scale, innovation and expertise Our buying power is second to none, harnessed by supply chain solutions which result in cost advantage to clients, increased supplier quality and faster innovation. Dedicated teams develop specialist solutions for critical environments such as data centres and laboratories, to ensure they don t lose a second. Our experts advise clients on leading-edge solutions, providing real estate advice combined with business intelligence in areas such as workplace strategy, portfolio optimisation, labour, incentives, retail location analytics, logistics and more CBRE GLOBAL WORKPLACE SOLUTIONS GLOBAL WORKPLACE SOLUTIONS 2016 CBRE 15

9 Commitment CBRE s Office in Amsterdam, The Netherlands Safety. We regard safety as a core value of our service delivery and organisation, not just a performance statistic. With more than 14,000 employees in EMEA, we intend to sustain, strengthen and continually invest in our safety culture. Diversity. We are passionate about diversity. Not only is it a strategic objective within our business, we genuinely want to challenge the status quo and foster the best minds in our industry. We aspire to be an employer of choice where people, regardless of their backgrounds or gender, are given the opportunity to succeed on merit alone. Performance. We operate a Client Care programme dedicated to deepen our relationships with our clients. This includes specific plans to increase the performance of their real estate assets, people and processes by deploying the entire CBRE enterprise to deliver measurable outcomes. A workplace is more than just a building. Whatever the business challenge, we can deliver the right solution to turn any workplace into a competitive advantage Ian Entwisle, Chief Executive Officer Global Workplace Solutions EMEA CBRE GLOBAL WORKPLACE SOLUTIONS GLOBAL WORKPLACE SOLUTIONS 2016 CBRE 17

10 Our GWS EMEA Business Who to contact CBRE FM Managed Locations 500 or more 100 to to to 49 1 to 9 CBRE Office Location DIVISIONAL LEADS IAN ENTWISLE Chief Executive Officer e: ian.entwisle@cbre.com t: GUY HOLDEN Enterpise Accounts e: guy.holden@cbre.com t: TONY SMITH Local Facilities Management e: t.smith@cbre.com t: PAUL SAVILLE-KING Data Centre Solutions e: paul.saville-king@cbre.com t: CBRE GLOBAL WORKPLACE SOLUTIONS 14,000+ employees. Operations in 70+ countries. GLOBAL WORKPLACE SOLUTIONS 2016 CBRE 19

11 CBRE GLOBAL WORKPLACE SOLUTIONS 2016 CBRE, Inc. CBRE and the CBRE logo are service marks of CBRE, Inc. and/or its affiliated or related companies in the United States and other countries. All other marks displayed on this document are the property of their respective owners.