White Paper Enlightened Automation: Time to Leap

Transcription

1 Enlightened Automation: Time to Leap Pay less, do more

2 Are you inefficiency intolerant? Does productivity propensity drive your enterprise? Is human prowess increased by the automation part of your corporate strategy? We ve entered a new innovation cycle within the enterprise driven by the cloud, RPA (robotic process automation), AI, machine learning and cognitive technologies specifically in business processes. Now we can go beyond traditional limitations. Within our BPS organization, we are helping clients leap to a new era of speed, productivity and efficiency. Mahesh Shah, Vice President and General Manager of DXC BPS If your answer is yes, let s talk intelligent process automation. Rather than hire fully loaded full-time workers during your business peaks, what if you could deploy intelligent robots by day and by transaction? And how about reconfiguring those same bots or retiring them on demand? Oops, need to rehire? Your robotic talent pool is self-learning and available. Now smarter than ever, your bots execute a new process launch in minutes that used to take weeks with 100 percent accuracy to boot. How do you think those customer satisfaction scores look now? And guess what? You just gave your stakeholders something to talk about some would say to cheer about. This is enlightened automation. Turns out the new digital-human is reality. By combining cloud-based bots, intelligent process automation (IPA) and proven strategy, companies like yours can operate at unheard-of speed. As your usage needs increase, you pay less, thanks to economies of scale. You literally do more, paying less. To achieve industrialized robotic process automation, DXC Technology s Business Process Services (BPS) instituted IPA, and we re seeing better business outcomes not only for ourselves but also for our clients. Our IPA focuses on harnessing data to deliver insights and drive automation. Capabilities include our speed-to-value automation factory, robotics-as-a-service platform, AI tools and exclusive advisory services. This is everything you need to put industrialized automation to work for you. Labor disrupted Say more, our customers ask. More do, talk less, we offer. Let s work your labor arbitrage equation. Together, we can estimate your competitive industrialized differentiation. IPA is essentially robotic process automation with cognitive computing inserted into the automation model. With it, clients can innovate and disrupt their traditional labor model. At DXC, we are using IPA to apply innovative disruption to talent, pricing, partnership and global delivery. Consider this: Bots can cost 60 percent to 80 percent less than a full-time employee and nearly 70 percent less than a full-time offshore worker. Bots can also cut process times by 60 percent or more, streamlining business processes and improving customer satisfaction. It s important to point out that the value of automation is not just about reducing labor costs. It s also about speed, quality and agility. Think of it as labor arbitrage

3 Harness dark data, unleash decisive decisions Putting bots to work is not without risks, especially if the implementation is not well thought out and executed. Being effective means working end-to-end across a business process and holistically within the enterprise. This means identifying process workflows, determining which bots and AI tools are best suited, and understanding how the processes and recommended solution intersect with all the other business processes running throughout an enterprise. This takes experienced advisors and a proven partner ecosystem to deliver. Today s market makers can now reimagine what industrialized robotic platforms will do to the business, from line departments to the bottom line. Think of it as what the industrial revolution did to the manufacturing line: streamlined processes using new technology. Lisa Vincent-Morrison, Global Portfolio Marketing Manager, DXC BPS When DXC BPS initiates an industrialized RPA project for a client, we engage key business managers. We assess targeted processes. We define automation goals and set a course to deliver on the client s expectations. Once a concept is identified, we process it through an automation factory. Imagine: Bots are activated and automatically deployed through the cloud. And they don t just repeat learned tasks. When partnered with AI, the bots assimilate more complex processes requiring judgment. Used as sensors on IT systems, these bots also help expose dark data and establish your digital fingerprint. Dark data? This is the 90 percent of business data that s not yet tapped. Can you imagine what your hidden data might reveal? We can show you by applying advanced algorithms to discern variations and consolidate the data. What remains is your digital fingerprint that, when mapped to the appropriate processes, boosts efficiencies across the enterprise. Today s market makers can now reimagine what industrialized robotic platforms will do to the business, from line departments to the bottom line. Think of it as what the industrial revolution did to the manufacturing line: streamlined processes using new technology. Through a cloud-based, self-service model, clients purchase elasticity and speed. Choices include time-boxed strategic advisory services, robotic flexible pricing and bursting deployment options, a selection for robotics-as-a-service management, and customization through configuration and tracking tools. Self-service also gives you direct visibility into the cause and effect of your business outcomes. This is industrialized RPA at work. 3

4 Unlimited process possibilities You can apply IPA to an unlimited number of business processes. Your competitors already do. Streamlined disruption of business models and processes is the new norm. IPA enables you to boost efficiency, productivity and time to market while reducing operational costs. When you combine these elements with advisory services steeped in business process services knowledge, you can break down limits and achieve optimal business outcomes. Agility is essential. (See Figure 1.) Figure 1. Enable learning agility and efficient rapid response in enterprise business services through technology-enabled capabilities and insights Action Learning (t)ime = Agility Here is how some of our customers are achieving the unexpected by applying IPA: A global medical equipment company achieved 40 percent gains in invoicing and accounts payable. The company employs data automation and bots to run complex, end-to-end invoice processes. Operations that were once chock-full of manual tasks and needed dozens of employees are now done automatically with 100 percent accuracy. A global product company used bots to accelerate payment processing. Bots removed the second step in posting payments received, applying them to customer accounts in two seconds, down from three minutes. In one instance, the company closed 41,000 incoming payments out of 45,000 in seven days a drastic reduction from the previous 45 days and five full-time workers. A consumer goods company streamlined processes associated with tax codes. Bots cut 2½ minutes out of each transaction to identify, fetch and validate tax codes in a system containing more than 65,000 codes. The company now deploys bots to run the process from end to end. It has eliminated all errors by phasing out manual data input, achieving 100 percent efficiency gains. What process limitations do you want to break down?

5 More business, less process Bots can automate everything from moving files to making calculations. They are easily instructed. They are task agnostic and don t care what work is assigned. With AI, bots are self-learning, always available and completely accurate. Talent and knowledge retention are now givens. As part of a cloud-based automation factory, the bots reside in the cloud, are scaled and can be deployed at a moment s notice. Instead of paying a salary or licensing fee per year per business process, a customer can log in, hire already-trained and configured bots, and pay only for days the bots deliver transactions. When the bots are no longer needed, the customer releases them. Later, those already-trained robots can be selected and put to work again. This is the new gig economy for bots. As hybrid digital workers, bots can deploy, deliver and decommission faster than cloud bursting. DXC BPS acknowledges the grey market of robotics. Capabilities are not always black and white. Humans teach us this. We harness decades of experience, a deep bench of experts, end-to-end capabilities and a partner ecosystem to work with clients and address their business challenges. We understand the mission-critical nature of clients businesses, know business processes, and value our clients expectations for business performance and customer experience. Industrialized RPA is a business game-changer. When executed well, it can enable organizations to eliminate tedious, time-consuming tasks that add the triple tyranny of costs, time and errors to the business. IPA is about executing self-learning talent that adapts, operating wherever and whenever needed. With processes compressed from weeks to seconds, businesses can leap to a new era of speed, productivity and efficiency. Is your business read to take the leap? About the authors Mahesh Shah serves as DXC Technology s vice president and general manager of global Business Process Services, which include the current portfolio of service offerings and next-generation business process services. mahesh.shah@dxc.com Lisa Vincent-Morrison is global portfolio marketing manager for DXC Technology s Business Process Services, which include the current portfolio of service offerings and next-generation business process services. lisa.vincent-morrison@dxc.com Learn more at DXC Technology Company. All rights reserved. MD_6827a-17. December 2017